They source their services to call centers. If you can comprehend their language and vice versa,…read moreyou might make progress, but you won't spend less than an hour dealing with your issue in Tucson. You could have driven to at least one of the stores here in town twice, and once and back, with the other store that offers vehicle installations. Unfortunately, you can't get hold of someone on the phone at the store, at least when I've spent an hour trying to get a hold of somebody local. On the positive side, the installation was completed over three visits on Wetmore, which is a 40-minute drive one way. I should have used the Auto Installer like Audio Express, etc., nearby in case anything went wrong or needed further attention. Unfortunately, my truck failed inspection because the Best Buy technician did not properly install the reader that the admissions must use to read the readings on your vehicle . The job was halfway done when I encountered issues with the Remote Start they installed with the female port of the key fob. This port broke, preventing you from charging the Remote Start to the vehicle. Now I have to try to get that replaced under my covered warranty with Best Buy. The name of the store should be Worst Buy. Overall, the customer service was terrible. They should either go out of business or switch to an online-only model, similar to Circuit City. It's too bad they are a monopoly on TVs, surround sound systems, computers, electronics, etc. I definitely would not recommend these guys at all. It amazes me how much information these foreign countries have on us, US citizens, so these greedy CEOs can keep making their millions and paying workers in Guatemala a dollar a day or whatever it is. Truly, it's not customer service that's for sure. Oh, and good luck to you.

I just received a brand new Samsung Range. After connecting the power, the door will not open. I…read moream handicapped. I tried calling the store. All I get is their AI garbage. I got the 5 year best buy warranty and the AI will not transfer me to a person. It told me to go visit the store and speak to someone there. I have used Best Buy for years, but after this, I will be using Home Depot or Lowes. You guys just lost a loyal customer.

Brandon, the owner of the Phone Repair Hub, is terrific. He replaced a battery for my iPhone 13 for…read morea reasonable price and showed me how to deal with some technical issues for free. He couldn't be nice or more knowledgeable. Pat r

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Weird line system. There was no line but other people in the store. I walked to the counter and was…read moretold, "There's a line" by an employee. I remarked on how there isn't one. He said, "It's first come first served." Another customer said that meant I was behind her in line. I said that's a really weird system. There are no signs in the store to inform people of this bizarre practice. If this is something Cox wants to do, which I wouldn't advise, then they need to provide signage to instruct customers. Their guest experience is otherwise terrible and wildly inefficient. If you have a simple question or pick up, you could be left waiting for a long time.

worked with Haley G. she was great, answered every question. she explained every detail. she was…read morevery sweet and helpful. made my cell phone service transfer smooth.

Nicest Tmobile location I have ever been to. I am a magenta max customer and we get these free…read morepromos every so often and i always miss them. Paul at this location was so nice and dug through the back to get some. Great customer service and friendly. Thanks Paul you made my day!

Walked in and was not greeted by the two reps. Who were just sitting in the way back on their…read morephones. So I walked up to them and greeted them. The girl Victoria is rude and not helpful at all. I don't understand if you don't want to work in customer service than you shouldn't work where you need that skill. Common courtesy! They were not willing to help me and told me to call T mobile tech support,which they told me to go back to the store for them to help me. So I called just to make sure this was true and of course Victoria said that they couldn't help me to unlock my phone since I no longer have an account with them. This is truly sad. I will never give my business to anyone who has no people skills and common courtesy. T-Mobile do better!

**Horrible Experience with T-Mobile in Green Valley - Avoid at All Costs!**…read more I don't normally leave negative reviews, but my experience with T-Mobile in Green Valley was so frustrating and unacceptable that I felt compelled to warn others. It all started when I had an issue with my phone and was told to contact Assurant, the insurance company T-Mobile uses. I spent *hours* on the phone with Assurant, only for them to repeatedly tell me it was a **warranty issue** and that I needed to speak with T-Mobile. So back I went to T-Mobile--only to be told *they* thought it was an **insurance issue** and to call Assurant again. This back-and-forth nonsense went on for *hours*. Every single time I called, I had to re-verify all of my information, explain the situation from scratch, and still got nowhere. Finally, T-Mobile *reluctantly* agreed it was a warranty issue and said they would ship a replacement phone. A few days later, I received an email saying my new phone was ready for pickup. I had a tight schedule that day with buyer showings (I'm a Realtor), but I carved out time to stop by the Green Valley store and grab the phone. Big mistake. The store manager was **rude, dismissive, and completely unhelpful**. Not only did they act like I was bothering them by showing up, but they also offered zero assistance, no apology, and no empathy for the mess I had been put through. I was stunned at how poorly I was treated, especially after wasting so much time just trying to get a replacement for a faulty device that should have been handled smoothly from the beginning. T-Mobile as a company--and especially this location--needs to take a hard look at how they treat their customers. **Passing the buck, finger-pointing, and treating customers like an inconvenience is NOT acceptable.** If you value your time, your sanity, and basic customer service, **do yourself a favor and go anywhere else.** T-Mobile Green Valley is a disaster.

Monica did great on helping me ten stars helped with service made easy 1226 w Irvington roadread more

Middle finger to the self proclaimed manager in this store. Went in to get account # and he refused…read moreto help. Told him I tried calling the indian customer service who speaks little english and can barely do anything, he pushed the ball back and said the Boost CS would be able to help or I need to purchase new 5G phone and plan. Essentially he was holding my phone # hostage until I pay ransom. I knew he was BS so I called around the town, and this girl told me she knew exactly what to do, and told me to go in with my phone # and PIN. That's it she called the dealer support line and volia, I got my account #. Very rude and useless POS.

Sergio made my transition from T-Mobile the easiest transaction I've ever done. He was patient,…read morefriendly, and made me have a very good view on AT&T. He went the extra mile to make sure I got any available deals. It's nice to go into a place and all the workers know what they're doing.

Worst phone company ever! They are all about the money and have the worst customer service!read more

Let me start this review by saying I loath upgrading phones. It's probably why I had the iPhone XS…read moreMax for almost 7 years! Hey, if it's not broke, no need to fix it. But this phone was on its last leg! Not only did I upgrade to the most current iPhone, I also moved carriers. Clearly the new carrier is Verizon. Now that I've given the history and my "iPhone bio", let me tell you what changed. In comes Michael G. He was knowledgeable and listened to everything I said, even the details of how I liked to travel, job life , etc. I mention this because upon receipt of the quote for all the new gadgets and services, Michael had customized the plan so that it covered domestic and international travel. Most wouldn't pick up on that, but he did. He was also acutely aware of how I did not want to be going through the process of setting up a new phone, watch, or an iPad and he did it all. I have to give a shout out to his manager. He was awesome. I was a walk-in later in the evening and they didn't rush me. He offered me and other customers water as we were waiting. He was very thoughtful with all customers. Sidenote, there was a very cranky individual this particular evening and the staff and the manager handled it with grace. So, I guess you can say that I loath the process a little less now. Thank you, Michael and team Verizon! Let me not forget to mention that I also went back today because I was having issues with some of the apps and again I walked in late, but they made sure they resolved the problem even after they officially closed.

I've heard this story so many times before. last communication on the phone was with Jake who was…read moresupposed to call the next day with a timeframe for a tech to install some sort of booster in my home for service. never called, no one showed up. this was after four chat messaging starting in March. don't patronize me any longer.

Service was requested several months ago starting 5FEB25. No reply happened for many months. Not…read moresure why this business was advertised as if. After seven months and twenty three days, someone there writes in reply, unavailable ? This is classic Yelp! The experience, self-explanatory. Service was requested followed by no timely response. How can this platform require reviewer to grant a star when no quality or value like this speaks louder than words?

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