They source their services to call centers. If you can comprehend their language and vice versa,…read moreyou might make progress, but you won't spend less than an hour dealing with your issue in Tucson. You could have driven to at least one of the stores here in town twice, and once and back, with the other store that offers vehicle installations. Unfortunately, you can't get hold of someone on the phone at the store, at least when I've spent an hour trying to get a hold of somebody local. On the positive side, the installation was completed over three visits on Wetmore, which is a 40-minute drive one way. I should have used the Auto Installer like Audio Express, etc., nearby in case anything went wrong or needed further attention. Unfortunately, my truck failed inspection because the Best Buy technician did not properly install the reader that the admissions must use to read the readings on your vehicle . The job was halfway done when I encountered issues with the Remote Start they installed with the female port of the key fob. This port broke, preventing you from charging the Remote Start to the vehicle. Now I have to try to get that replaced under my covered warranty with Best Buy. The name of the store should be Worst Buy. Overall, the customer service was terrible. They should either go out of business or switch to an online-only model, similar to Circuit City. It's too bad they are a monopoly on TVs, surround sound systems, computers, electronics, etc. I definitely would not recommend these guys at all. It amazes me how much information these foreign countries have on us, US citizens, so these greedy CEOs can keep making their millions and paying workers in Guatemala a dollar a day or whatever it is. Truly, it's not customer service that's for sure. Oh, and good luck to you.

I booked an official Apple iPad "Drop Off" appointment on: *…read moreSunday, November 30 -- 3:40 PM MT * Best Buy SW Tucson, 5311 S Calle Santa Cruz, Tucson, AZ 85706 I walked in expecting my iPad to be inspected by Geek Squad technicians. What I got instead was a 5-second verdict. The associate literally handed the device back, saying the repair would be "expensive" and that I should buy a new iPad-- without opening it without testing it without diagnosing the actual issue without even trying to check A DROP OFF appointment. And zero inspection happened. Then came the real twist. When I purchased the Best Buy Total Tech / repair subscription on 4/4/2025, I was clearly told: ANY electronic device (laptops, iPhones, Android phones, tablets, etc.) is covered for 1-year repairs -- regardless of where it was purchased. At the counter I was told the opposite: Only devices bought from Best Buy, and only if purchased AFTER the membership date, are eligible for repair coverage. So basically: what was sold to me what is being delivered to me. Today felt less like customer service and more like: "Don't repair it... replace it. And buy it from us." Is this the new support model? Deny service skip diagnosis push new sales? I hope not. Because today, I wasn't served--I was turned away without a chance.

When I have iPhone issue I struggle to fine a reputable place to take it to and end up…read moredisaappointed. I am not techy savey and so get taken advantage of. Not with Brandon, owne of The Phone Repair Hub. I needed a new phone screen. He very quickly and effeciently explained the different types and guided me to make a sound decision. Great customer service and very reasonable. Don't bother going anywhere else. The Phone Repair Hub is the very best.

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Can someone please tell me what's happened to the employees here?…read more When I arrived & waited in line, I was treated to a barrage of antics that I could only describe as jaw-dropping, bone-chilling, unbelievable mayhem. My eyes popped out of my head as I witnessed a male employees begin arguing with an older gentleman. This employee was pounding his fist on his counter, looking at the customer in a threatening manner. This store appears to be dangerous. The other employees had equally cringy experiences in dealing with customers. All the employees know what's happening and they're saying nothing to make things better. I kind of fear for the safety of customers who enter these doors.

Weird line system. There was no line but other people in the store. I walked to the counter and was…read moretold, "There's a line" by an employee. I remarked on how there isn't one. He said, "It's first come first served." Another customer said that meant I was behind her in line. I said that's a really weird system. There are no signs in the store to inform people of this bizarre practice. If this is something Cox wants to do, which I wouldn't advise, then they need to provide signage to instruct customers. Their guest experience is otherwise terrible and wildly inefficient. If you have a simple question or pick up, you could be left waiting for a long time.

Went into store to pay my cell bill and waiting over 30 minutes for a representative and did not…read moreget any service and had to leave store without paying bill. Not sure how in store fee of $5 for in store service is value added as it cost me personal time that I did not have. Store is poorly staffed and manager seems to be nonexistent. Several other customers also had extended waits, and another customer had to leave because their dog was also wafting in the heat, so they also had to leave. Sometimes service is good most of the time it is poor and very long wait times. Was expecting quick transaction (10-15minutes) to pay bill and ended up with headache due to waiting for over 30 minutes and not paying bill.

Nicest Tmobile location I have ever been to. I am a magenta max customer and we get these free…read morepromos every so often and i always miss them. Paul at this location was so nice and dug through the back to get some. Great customer service and friendly. Thanks Paul you made my day!

Monica did great on helping me ten stars helped with service made easy 1226 w Irvington roadread more

I went in to upgrade only my phone & my kids'd phones. The customer representative added new lines,…read moreinsisted on providing a new tablet, apple watch and charging based. I was told that my bill would not be too much higher than it already was, but I am now stuck paying for items that I do not want and for services that I do not need. This was a misleading interaction, and now I'm paying for for a plan that is worse than what I began with

I had I bit of problems with customer service and went to the store. Super helpful and fast. Thank…read moreyou Danny.

The owner of 5612 East Broadway refuses to contact me. Sent me a message in response to my first…read morereview and then has not fulfilled on their promise to contact me looks like they're just trying to wake me out and blow me off. I plan on leaving a review every day until they contact me I've given the store manager my contact information all they have to do is call the manager probably threw my information in the trash I don't know they have yet to contact me again I went into that store at 5612 East Broadway and walked out with a disabled phone because of their employee. Had to go back to my old store reactivate my phone get a SIM card pay the first month and I did nothing to cause this it was in their hands the whole time whether or not they meant to do it doesn't matter it still happened do not go to 5612 East Broadway do not go to this store this could happen to you beware.

I had such a great experience here! Adolfo went out of his way to deliver the best service the…read moregreatest service I've ever experienced at a phone company ever he made sure that I had no previous accounts he made everything was made for me to switch services. I literally had no doubt! He got in a cost effective and affordable plan! not only was I able to get a new phone but I was able to get a brand new phone and it's the latest one for my son not only does he care about getting you into AT&T and and making you have the latest and newest technology he is accurate and being able to greet you as soon as you walk in the door, he's waiting for you. He has the best conversations we talked about everything from Jordan's to family matters, and this man went out of his way to make me feel like I was part of AT&T family! my service was activated immediately everything we did was quick and timely. He didn't take too much of my time we were able to switch my services in under an hour. He is such a presentable guy. You know he cares about his son we were able to talk about some recent vacations. He went on. we were able to you know talk about how his children are growing. You know how you know how long he's been in the city you know, set a positive experience the atmosphere as soon as you walk in as fast paste, they have answers readily available they give you clarity on everything they're doing before they take any steps. They tell you every single thing that they're doing they have excellent product knowledge they know the best plan to get you into everything is like literally perfect. I've never experienced greater customer service and I'm telling you he's accurate. He's a gentleman. He's ready to help you and you should be really proud to have this guy working for you. Ramon was so friendly he was able to help get the activation codes be able to help you transfer get all the knowledge and all of the details to be able to help you switch your accounts over really quick at everything. Everything just happened so easily. I'm just so grateful for this experience. I have two brand new phones now I'm extremely grateful that I feel safer with AT&T. I'm saving money with AT&T. I literally put zero down. Just had to pay taxes on the phone. I mean this is the greatest service experience I've ever had in my life. I recommend AT&T to anybody that's looking to get their family to you know save money have brand new phones for their children to be able to use. If you do marketing they get you into the latest technology it's just the greatest experience you're ever gonna have great conversations we were able to share stories about our kids just 100 out of 10 like greatest service plan ever. service provider is excellent thank you thank you thank you. I can't tell you thank you enough. I'm so grateful. I know I'm not gonna have any issues with AT&T. Thank you so much.

Sergio made my transition from T-Mobile the easiest transaction I've ever done. He was patient,…read morefriendly, and made me have a very good view on AT&T. He went the extra mile to make sure I got any available deals. It's nice to go into a place and all the workers know what they're doing.

Let me start this review by saying I loath upgrading phones. It's probably why I had the iPhone XS…read moreMax for almost 7 years! Hey, if it's not broke, no need to fix it. But this phone was on its last leg! Not only did I upgrade to the most current iPhone, I also moved carriers. Clearly the new carrier is Verizon. Now that I've given the history and my "iPhone bio", let me tell you what changed. In comes Michael G. He was knowledgeable and listened to everything I said, even the details of how I liked to travel, job life , etc. I mention this because upon receipt of the quote for all the new gadgets and services, Michael had customized the plan so that it covered domestic and international travel. Most wouldn't pick up on that, but he did. He was also acutely aware of how I did not want to be going through the process of setting up a new phone, watch, or an iPad and he did it all. I have to give a shout out to his manager. He was awesome. I was a walk-in later in the evening and they didn't rush me. He offered me and other customers water as we were waiting. He was very thoughtful with all customers. Sidenote, there was a very cranky individual this particular evening and the staff and the manager handled it with grace. So, I guess you can say that I loath the process a little less now. Thank you, Michael and team Verizon! Let me not forget to mention that I also went back today because I was having issues with some of the apps and again I walked in late, but they made sure they resolved the problem even after they officially closed.

a holes, stuck up techies, told transfer with icloud, "icloud keeps your content safe" Went from…read more107 GB to 65!!! CDs that I downloaded one by one, 1620 songs GONE, so much missing I don't care if it's in the cloud "somewhere" I want my property that I paid for and own. It was a backup from my old device. Things should not have been erased from my old device! All my music and some other stuff is missing. NO MORE APPLE PRODUCTS

There's a worker called Delilah and she is the best at her job she really takes her time to look at…read morean item that's in stock. Because most of the time people mostly don't check at all! Great work Delilah!

Man I love this target I come here all the time and I get my essentials and I just want to say I…read moreenjoy this store so much it's always so fun shopping here thank you :)