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    Cox Authorized Retailer

    2.1 (22 reviews)
    Open 9:30 am - 7:00 pm
    Updated 3 months ago

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    1 year ago

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    4 months ago

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    9 months ago

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    3 years ago

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    4 years ago

    They are no different than any big company that has no competition. They give you minimum service and charge you maximum fees.

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    3 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    9 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    8 years ago

    Rising Rates and Poorer Service. No Thank You !

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    8 years ago

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    Tucson Tech Guy - 77" TV mounted

    Tucson Tech Guy

    (49 reviews)

    Ref:…read morehttps://docs.google.com/forms/d/e/1FAIpQLSeIyieoGWCcBWk8ocOdDAkpcrO-wDid4BVPq9ZVehsGkbxa8Q/viewfor Mark Groomer was scheduled after we chatted about security camera project in 85743 just outside his service map. The above link he sent to indicate it was ok and our discussed time was set. To clarify, emails followed so he knew what my use of link meant. Sad part, some KJ reviewer recorded this outcome in 8/2023. But then, TTG turned all wordy about how some evil competitor out there done did him wrong, "but it's suspicious that you may be connected to another company and are trying to bring down my rating for whatever reason. I really hope you find happiness in life and stop trying to find it by maliciously attacking small business owners." So caveat emptor, folks, definitely not professionally behaved. If unlicensed, all he had to do was cancel by email reply, easy peasy. TTG was contacted to estimate outdoor IP camera installation & network re-configuration btw. By phone, he sounded competent and refreshingly slanted in favor of open source architecture, my preference. But in practice, a no show loud & clear.

    The first thing M did when he came to the house was to put booties on to protect the floors ( who…read moredoes that these days?) He worked efficiently, but asked us questions related to positioning etc. how it would look when he outlined it with frog tape on the wall before final mount. He honored all quoted prices when I spoke with him prior to hiring. The TV looks great on the wall, and perfect height for viewing. Will definitely hire again.

    DIRECTV

    DIRECTV

    (56 reviews)

    Had a great call my tech was Doug. He explained everything that he was doing as we have AV company…read morethat the two are gonna work together. He did everything at his end explained it to me as much as I could understand, but left me notes for the AV company that they will understand. He is a professional, personable and knowledgeable. Ask for him. He's a pro.

    The 800 531-5000 number & several other numbers suggested disconnect the call after confirming…read morephone number. Went thru new service. They don't want anything to do with helping after sale. Finally reached agent after going to other departments. 4 hours later I still don't have answer to my issue. Each person I spoke with was obviously referencing a manual and did not know what they were doing. Was told several different solutions- none of which worked. Then spent 1 hour on phone with agent to help me use the microphone function on the remote. First person obviously reading manual. Couldn't help me. Next, supervisor had me reboot this, and try that. Only to discover the customer has to sign into their Google account, effectively making my TV into a computer to use the mic feature. I don't want Google involved with my TV. Didn't have to do this with previous service with Cox. I am SO MAD I switched from Cox. No amount of savings is worth this frustration. Worst decision I have made in a long time. I am appalled this company is still functioning. You ruined my day. Ann Ramsey 602-740-9340

    Cox - N Campbell Ave

    Cox - N Campbell Ave

    (3 reviews)

    Shaheen Estates

    Amazing service! This location opened less than a month ago and is a more central location. The…read moreassociates were friendly and were able to match the deal I found online and provided a better discount. Took less than 5 minutes to finalize the offer.

    Temporary 4-star, I'll explain…read more I've been using cox for two years now. I started a service line at address 1, on a fantastic promotion they were running. As of October, this year, I acquired address 2. Cox has been great to me so far, so I started a SEPERATE line at address 2 (using yet another amazing promotion). Up to this point I am now moving out of address 1. I saw on the website that we can transfer service to a roommate (which I have at address 1). Called them up, took a few tries, but eventually got WHAT I THOUGHT (and made sure to check) was address 1 disconnected and switched to the roommate. Went into my cox account to learn they switched ADDRESS 2, taking me out of my newly started promotion and still having me associated to address 1. With how long this has been taking and for it to mess up this bad, I am PISSED. Drove to COX on Campbell, took a couple breaths before I walked, and laid it out for Roxy (employee I was chatting with). Super calm, cordial conversation. And that's where we are at with 4 stars. Online COX customer service needs some serious work (i will avoid using it again). In-person, COX is amazing, super kind employees at every location I have been at, and really are looking to help. My case is still in process, but up to this point COX on campbell has been a 5-star experience with how my situation is being handled. It will be a certified 5 if they can satisfy this case. Thank you Roxy, and I sooo deeply apologize that you got all this thrown at you. (#Frank, you don't go unnoticed, neither does the DJ)

    Geeks 2 You Computer Repair - Tucson - Inside our office!

    Geeks 2 You Computer Repair - Tucson

    (103 reviews)

    Campus Farm

    Mark You mention…read morestriving to provide great service. In my view, great service means going above and beyond -- even in what may seem like the smallest details. That is often what separates a good business from one that truly stands out. A seven-day guarantee may work in theory, but for small business owners like myself, flexibility matters. I operate a transportation service, and my schedule doesn't always allow me to address technical issues within such a narrow window. A 30-day guarantee would reflect an understanding of real-world business pressures and remove unnecessary strain. Although the payment for Greg's services was refunded, that wasn't the outcome I was looking for. I wasn't seeking my money back -- I simply wanted the work completed properly and brought to a clear, final resolution. As it stands today, the matter still feels unfinished. One part that was honestly disconcerting for me is that I've had a very good relationship with your company for nearly 20 years -- essentially since you first started. I remember when you were working out of your living room, and I've genuinely been glad to see how the business has grown over time. What caught me off guard was that the young lady I spoke with had no awareness of who I was or the history I've had with Geeks2You. After hanging up, I felt less like a long-standing client and more like just another name in the system. Loyalty and history matter -- especially in small business relationships. I've valued supporting your company over the years, and I hope that kind of long-term connection still means something on your end as well.

    Had Kevin put to fix a WiFi issue: he spent time making sure everything was in perfect order and…read morealso enhanced our TV He seemed very motivated to do all the rights things !!' Highly recommended these guys

    Cox Authorized Retailer - televisionserviceproviders - Updated May 2026

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