Weird line system. There was no line but other people in the store. I walked to the counter and was told, "There's a line" by an employee. I remarked on how there isn't one. He said, "It's first come first served." Another customer said that meant I was behind her in line. I said that's a really weird system. There are no signs in the store to inform people of this bizarre practice. If this is something Cox wants to do, which I wouldn't advise, then they need to provide signage to instruct customers. Their guest experience is otherwise terrible and wildly inefficient. If you have a simple question or pick up, you could be left waiting for a long time. read more

Can someone please tell me what's happened to the employees here? When I arrived & waited in line, I was treated to a barrage of antics that I could only describe as jaw-dropping, bone-chilling, unbelievable mayhem. My eyes popped out of my head as I witnessed a male employees begin arguing with an older gentleman. This employee was pounding his fist on his counter, looking at the customer in a threatening manner. This store appears to be dangerous. The other employees had equally cringy experiences in dealing with customers. All the employees know what's happening and they're saying nothing to make things better. I kind of fear for the safety of customers who enter these doors. read more

My husband and I had a wonderful experience with Alexander Ballerteros, Alex is a very hard worker, he's very accommodating he takes his time explaining All details needed to transfer our Internet and cable service Alex didn't hesitate to give us his card and say if we have any issues we could call him, we did have additional questions and Alex was very helpful, if All employees were like Alex, Cox would be very lucky, he will definitely move up quickly with Cox Communication because he cares about helping customers and following through with a smile. Alex is the Best. read more

worked with Haley G. she was great, answered every question. she explained every detail. she was very sweet and helpful. made my cell phone service transfer smooth. read more

The staff was really on the ball here. What was feared to be a hassle (after multiple calls with Cox reps) turned out to be a pleasantly quick transaction. May I suggest you take the side street and use that entrance (going behind the building) rather that coming in off the main thoroughfare to save yourself traffic frustration. read more

They are no different than any big company that has no competition. They give you minimum service and charge you maximum fees.

I just signed up for Cox mobil. Needless to say having trouble getting the phone to work. Since I can't call tech support and there is no way to chat on line, I had to go to the store on Valencia. I was soooooooooooooo fortunate to meet Julio. He is an EXCELLENT sales rep. Helpful, friendly, and truly concerned about customers not just their money but them as a person. I hope he gets a huge raise. If Cox has more employees like him the world would be a better place. read more

Cox royally screwed up my accounts and I had to go into the store to resolve the problem. The manager (with the beard) wasn't helpful and was flippant when I was clearly upset. Aaron Carabeo was actually calm and handled the situation diplomatically. He should replace the manager with an attitude so maybe this store will get better reviews. Still unhappy with the agent who incorrectly managed my accounts to begin with. Maybe Cox will review more carefully who they hire. read more

I'm getting internet here. Carlos is very professional. He went over plans with me to see what would fit best. Taught me how to install the router. Hope this works read more

If it wasn't that Cox is the only provider I can get here I'd definitely be somewhere else. My service is constantly being disrupted. Having to reset the modem at least 3 times a week and it's not inexpensive either. read more

Be careful with Cox they keep raising rates for the same old service package. Our bill went from around $60 month basic TV and internet to $125 and nothing changed except their bill. Take a look at Starlink and own you own system for $99 month. Get smart and cut the cable read more

Do not use Cox! Slow service. Greedy as hell. I had fraud on my credit card for a month and could not use it they shut my service off and when I got the fraud corrected and tried to use my service they said I had to pay cash. I won't put on here what I told them. There are plenty of good Internet providers in the green valley in Tucson area. I suggest that you look at anyone but this useless outfit. They are so big they don't care about the average consumer. read more

I would them less but I'm not allowed- I've been here trying to get equipment and it's just beyond them why anyone would buy a TV in an area there wasn't one- so need 1 more mini box than I have read more

Cox is now instituting a 1TB data cap. This is highway robbery. Terrible customer service, piss poor reliability, and now they are screwing over the customer again. Canceling my service asap. read more

I came in because I was having trouble with all of the other internet providers. I was starting to really feel like I had no options and Roman saved the day and made everything possible for me. I Recommend this location everyone here is willing to go above and beyond. read more

I called and set up everything with a sales rep to get internet at the house I am renting. They told me all I had to do was go to the store and pick up my router. I arrived at the store just before they opened at 10am along with a long line of people. I waited in the 100 degree heat for over 40 minutes and THEY NEVER OPENED THE STORE. No one showed up to open the store and after calling 3 representatives they just told me I was out of luck and they wouldn't do anything. The last representative put me on hold for 15 minutes and then hung up. I finally got someone on the phone and they said they would ship my router to my house. It's been 4 days and the router hasn't even shipped. This is the worst customer service I have ever received and I am kicking myself that this is the company I am stuck with trying to get wifi. I never had any of these problems when I was an Xfinity customer. This is a horrible company. Do yourself a favor and literally go with any other company. read more

Continuing rising rates every year. Offering stupid promotions in store that doesn't match up with the bill. Horrible customer service at the loyalty department and they can't help you at all! Definitely do NOT recommend Cox! read more

Rising Rates and Poorer Service. No Thank You !

anytime you use the on demand service for more than a few hours it locks up your cable box so you have to call them to reset it, its done this with 2 different boxes so it isn't the boxes, not to mention they are over priced. also every few months expect to get your service cut off late sometimes up to a week before the bill is due so you cant complain. they are just as shitty as any other service. don't recommend get Netflix and save so much money read more

We moved to Tucson in October, and several people said that Cox provides the best residential internet service in Tucson. I hope that is not true! After three months with Cox, I've concluded that its internet service is really poor, and they lied to us to get us to add a minimal cable TV option (Contour Flex starter, which basically provides the local stations you can receive for free with a digital antenna). Our internet speed, which is supposed to be 100 MBS, regularly tests at less than 15 MBS. We have turned everything on and off, rebooted, done everything except connect with an ethernet cable, because we need wifi. The customer service is awful. There is no way to complain to anyone about anything. I've lived in several large cities since the Internet became a thing, and have always had decent home internet connectivity. Cox sucks. I am looking for an alternative. read more

Finally got a tech that knows what he's doing. The drop from the pedestal had to be replaced. Took 5 visits to figure this out. Should have been troubleshot and diagnosed on the first visit. Ended up costing them a lot more to shrug their shoulders than to just fix it in the first place. read more

We moved here to Sahuarita almost a year ago. We have had nothing but problems for the last year. We are constantly having techs come out to our house! In the last two days we've lost our phone, internet service and cable FOUR times. It's difficult to complete things I need to complete on the computer when the service always goes done. It's tough when you are watching Netflix and halfway through the movie the cable goes out! I had a tech out here twice yesterday! I've been told by a supervisor that the problem isn't within my house but out in the street somewhere... so why don't fix it??? I've been more than patient! I pay a hefty amount for a service that is consistently down. Unfortunately we have one more year in our contract that they won't release us from! Stay away from Cox!! read more