Drove 2 hours to resolve a phone issue , Jaylan was so kind and efficient. Would recommend seeing her for mobile needs!

Maybe it's time to raise the bar. Decades ago, these homes were underground wired for comcast. So I kept it five years ago. Now it's Xfinity and they give me a lock in price and my Mbps speed is over 450 this am. You are lucky if nice hotel is 100. They don't charge me any extra. Last month it was 300. Catalina Foothills read more

I do not recommend Xfinity for your mobile or your internet! We are being billed almost 400 a month and neither work! Our phones hang up on this own in mid conversation and they keep telling us we will get a credit and we never get it! Same goes for the WiFi! We can't watch tv or play a game and we have the highest plan they offer!!! Do not recommend at all read more

The short version: out-of-control advertising with no way around it is basically my entire problem with Xfinity. As one of many in this day and age who already has a severe case of notification fatigue, the last thing I need is regular pop-ups from my WiFi app telling me "10 ways to stream Game of Thrones faster" or "protect your data this fall with our new features," so the second that started happening, I opened the app to go scorched earth on my notification preferences. But the only option I had was to turn off service-related notifications, which are literally the only notifications I want. After some scrounging around, I found out you have to go to their website (to turn off notifications on their app??), log in to your account, and turn off marketing notifications from there. Oh but then that didn't work, and I was still receiving an onslaught of email marketing in addition. So then I gave up and talked to one of their customer service agents about how I wanted to stop getting advertisements, and what does this man do? He starts advertising to me (see screenshots). Sitcom material at this point. So then after probably an hour of going back and forth with this guy (how long does it take to turn off marketing spam? Seriously?) he says my notification preferences have been updated, but then here I am, still getting advertisements in my inbox on a regular basis. On further investigation, it looks like these marketing emails are marked as "service-related" and the only way for me to get rid of them is essentially for me to block any and all notifications from Xfinity, which I have now done because I'm so over the advertising. Guess I'll just be relying on my credit card statements to make sure my bill goes through, and if my WiFi goes down, I'll just hope it comes back up again lol. The sad thing is my experience with Xfinity's WiFi has not been terrible in the grand scheme of things - I have one of their lower tier plans (poor grad student life) and my WiFi performs about how I'd expect it to for how much I'm paying, I've never even had an outage. But man, the advertising nonsense and the BS with this customer service rep are just such obnoxious, VERY fixable issues that I'm left feeling excessively annoyed with this company. Considering switching to Quantum since they're doing a bunch of installs in my area now. Cheaper, better quality, and maybe they'll have a functional way for me to opt out of marketing! read more

Xfinity - Internet Service Providers Near Me - Tucson, Arizona

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Horrible They notified me that there was a "courtesy switch", they were making the speed faster, for "no extra charge!". So I contact them, and get verification. I was told this was correct. I made it a point to tell them that I don't want a suprise bill later. I dont want it faster if I will be charged more later, as I cant afford it. They insisted this was some courtesy thing they were doing for appreciation of their customers for being with them. I wasn't going to be charged. My bill is on autopay, to save money. 3 months later. My bill went from $60- $110!!!! No notice no nothing. I called them, they denied every telling me it was just a courtesy. Gaslit me saying it was only 3months and they told us this. I am a single mom, I have to figure out how to pay my rent now because I live paycheck to paycheck and they literally stole from me. I'm short! They LIED. They refuse to refund me. State I "already used the service". I have my kids 50/50. I work 10hr days. I don't use an exorbitant amount of internet. I have my phone, and my ps connected and that's it. Nothing else. My kids dont have phones nor laptops. Disgusting customer service. So pissed I can't use another company and that they're the only ones available. If you have the option, don't use them. ​ read more

They took away ABC and Spot, channel 214. I called and the rep said blah blah blah then proceeded to tell me to get a streaming device since they are not sure how long these channels will be off. They took them away end of March. I pay for them in my package and they said that's right but offered no compensation. He was rude read more

There's literally nothing I could say about xfinity that hasn't already been said. They are literally the worst by every single metric, every single time. The employees are just as bad. read more

D U M P Xfinity. So bad not worthy of re-consideration. Lies Lies and more Lies. Hard to get through customer service line. Ridiculous call tree. By the time I get a PERSON I am furious ... I hate Xfinity read more

They give zero information or updates on a 10 hour outage. Customer service is non existent. The only thing you can chat with is a useless AI bot. Not worth the high prices. read more

Why I left Xfinity: the decision happened in 1 second, when I realized that the change from chatbot to the human I requested ... was actually a change to an AI fake human who gave the most pathetically transparent lies that she was indeed a human. I will make the same decision, just as fast, with other service providers whose AI bots tell lies. Eventually there will be laws that penalize this malpractice. read more

First impressions: I've had this service for about a year and half (First time customer), and I can finally write this review after some time and really thinking about the service. In short, Xfinity is a huge let down when it comes to service, customer care and the value/quality you receive from an ISP. Staff: If you are lucky to get a hold of one, there actually pretty nice honestly. Service: Well, what can I say? I would probably experience drops in service at least 6-12 times in a month sometimes more. The ability to get a hold of someone via phone is practically impossible, and quite aggravating to say the least. It's as if they go to great lengths to avoid talking to you based on how their self-serve option is programmed. If you need to talk to someone, be prepared to get a huge run-around and spend a good amount of time trying to reach someone. Luckily I have some pointers for you to save some time. When you call them and get their automated self-service options, make sure to pick an option and continue to say agent over and over again, and eventually it will connect you to a operator. Not the greatest resolution but the only way I was able to get help. Value: I can't in good faith say this is a good value considering how bad the service can be and when it does have issues, it will probably be the most frustrating time you will experience in terms of getting help or customer care. Be prepared for that. The prices really aren't bad for the speed you "pay for" but after doing some test of my own, you might be lucky to get maybe 50% of the speed you pay for? I have 1200 down, and regularly get 450-600 megabytes per second and now, and this is using there equipment. Recommendations: In my honest opinion, I think you would do a great service to yourself if you really take your time to shop around for options (assuming your not in an area that forces you to Xfinity). I think Xfinity could do a lot better overall but judging off my reviews and everything I've expressed concern, that doesn't seem to be in the least bit of worrisome to them. Do yourself a favor and spend a bit more time and weigh your options out a bit more. There are plenty of mobile services that offer great internet packages and the best part is, you can actually get great customer service for the product your using and receiving. Xfinity really has dropped the ball on this one. I'm hoping they can make a big turn-around and really improve on just about every aspect of their services. read more

Xfinity lied to us and fraudulently charged our account without our consent. In the course of trying to get an internet outage serviced, we were offered two FREE Samsung A36 telephones by the Xfinity service representative. He told me that we would only pay a $25 each connection charge, and other small charges on the phones. During a LENGTHY discussion I told him repeatedly that we did NOT want the phones if we had to pay for them. He stated MULTIPLE TIMES that the phones certainly, unequivocally were FREE. Under those conditions I accepted charges for what were presented as incidental fees. I was never offered a written/digital copy of the agreement. Two days later, our bill showed that we were charged for the complete amount of the phones, totaling $800.00! After MANY HOURS on chat and with telephone support attempting to correct the issue, I was told that the free phone offer was conditional upon switching from another company (also NOT DISCLOSED in the original discussion). Our phones have been with Xfinity for 6 1/2 years. I tried to get help on the matter from Xfinity, but that was absent. Finally, after reporting this to the FCC, we were contacted by a rep. The only remedy we were offered was to return the phones, which took MORE HOURS of our time. This PR rep kept trying to frame what happened as a "misunderstanding". There was ZERO misunderstanding here. I was emphatic in my refusals of the phones if they were not free, and was assured MULTIPLE TIMES they were. Nobody with Xfinity ever acknowledged the injustice we were subjected to nor took any responsibility for the lies. We were told, "I'm sorry" -- but apologies don't give me the over FIFTEEN HOURS of my time trying to resolve these issues, not to mention the stress of being lied to and defrauded. The over 15 HOURS of my time wasted included -- -- trying to get through their phone tree to a real individual who might or might not help -- being connected to the incorrect department via live chat, wasting more time -- multiple efforts to upsell us to a more expensive plan (or the fraud phone offer) rather than solve the problem we presented with -- losing phone service because their system cannot switch connections from one phone to another effectively -- a total lack of empathy on the part of PR -- no response when I after being was told I would get a call from a supervisor -- getting messages from their scheduling department with a callback number that was restricted, so impossible to complete the call -- after being promised a call at an appointed time, Xfinity failed to make the appointment -- multiple dropped connections from their end just as we were getting close to completion of tasks, necessitating repeated restarts on the process -- interminably long waits for their system to make a single change in internet or phone settings -- over a week to get each service appointment, resulting in our internet being out for over three weeks -- repair person left trash in our yard, left wiring incomplete and the box open, did not return to complete as promised -- lack of compensation for the HOURS AND HOURS AND HOURS OF TIME LOST!!! We are STILL WAITING for our phones to get properly reconnected and returned to their original status. I am OUTRAGED and DISGUSTED at the fraudulent misrepresentation by Xfinity, their absurdly inefficient system, looong wait times, lack of follow through, and overall lack of care. We are senior citizens on a limited fixed income, and this is how Xfinity treated us. read more

As you can see, I've written many reviews over many years, I can't remember the last time someone deserved one star. But here we are. A three-year customer of Xfinity Internet, I decided to move my cell line to Xfinity mobile. I am now one week without a cell phone. All the reviews you will read are true. All customer service reps are at another country, and they're all nice, and they all try, but the system fails repeatedly. This company should go out of business. It will certainly lose my business at the end of this year. read more

I just need to rant for a moment about Xfinity. I had the most horrible experience with them! Still ongoing. I had internet with them since 2020. It started out as $40/mo but they slowly raised it to $75/mo. I recently switched to T-Mobile internet for just $40/mo so I canceled Xfinity. Of course when I canceled they offered to drop my price down to $45/mo, to which I said nope. Then they still charged me for that month. And a month later they pulled $120 out of my bank account! I was so upset I had forgotten to unlink it. They said it was for "equipment" they sent me that I didn't return. I never received said equipment. I have since spent countless hours on the phone with them getting this fixed. But it's been over a month and they still haven't refunded my money. They promised over and over again they would but it's in a month and I'm still waiting. If you are ever considering them..I HIGHLY recommend NOT using them. And if you do ever cancel with them make sure you remove all of your card and bank account data because I wouldn't put it past them to do this to everyone. (FYI T-Mobile's Internet service is wayyyyy faster) read more

If I could give them 0 stars I would. Where we live in Arizona (Oro Valley) at the time they were the only option for tv/internet/wi-fi and land line phone (for faxing). Not only was the service poor- - there were many outages and poor communication with anyone at Comcast/Xfinity. Every year in December we would receive a notice (Important information regarding our Xfinity services and pricing) As an example, in 2020 the broadcast TV charge was $14.95. By 2026 it was now at $44.15. Similar increases occurred in most other services. We were able to switch to AT and T - (Direct TV, wi-fi, internet, and better service, all at a savings of about $600 per year. XFinity has been losing customers in large numbers over the past few years. This is not only a reflection of their prices but also of their service. Trying to contact anyone at Xfinity or Comcast is a real challenge. I am happy to say I was able to change providers, and able to receive better service at a lower cost. read more

Terrible customer service. I have been using Xfinity for my internet for the past 5 years and it's always a hassle. I was recently double charged for my wifi and they said I can't get a refund. I have been talking to the customer service team for TWO MONTHS and it still has not been resolved. I am ready to have no internet until I can get a new company because Xfinity is so awful read more

Comcast has the worst customer service I have ever seem. I can never reach a real agent no more how hard I try. And every month the cost keeps going up $10-20 more. I was just informed that my package will cost about $278 next month. So, after about 25 years of terrible service, I am canceling Comcast ASAP and moving to DISH which charges about half as much as Comcast. With my experience, I don't know how they can stay in business! read more

The ABSOLUTE worst service . Never works and constantly having outages another outage today for eight hours. Run from Xfinity never use them. read more

I had an experience on Saturday September 27 . My power had went out , it was my 2 kids conjoined birthday party , I couldn't get anything done without power due to the bad storm , I knew I had a tech appointment at 2 pm , which I was super stoked about because internet had been out since the Sunday before. Joseph showed up in the middle of my stressful day , I told him my power was out, I expressed to him about my stressful day , and that I had been awaiting patiently for a tech to come and solve at least that problem. He was absolutely amazing!!!!!! He told me no need to worry, that he would take care of everything, he did his magic outside , helped me make a cute meaningful user name with me ( he asked me what I wanted to to be . ... at that point i couldn't even imagine thinking of one ) . He did an amazing job making my day . This is the kind of service that we all deserve , but rarely get. This guy was a one of a kind guy to me that day , made my stressful day feel lighter, and when power came back on , we had wifi , just as promised. Service has been good and affordable, has not caused me to many issues to worry to much about , except when the neighbor runs over the junction box to the neighborhood multiple times . read more

scheduled a call back and the man on the line has an attitude right away and a thick accent so hes a bit hard to understand i ask one questi9n of clarity of what he said and stated i am canceling my internet and he hung up on me!!! had to call back and go through all the menu bs i was trying to skipn with the callback. 0 out of 10 customer service. read more

After being one month payment behind my service was cut off unless I signed a new 2 year contract. That's not right. Isn't that a form of being BULLIED? I'm looking for new service!! BAD BUSINESS ‼‼ read more

I would give them 0 stars if I could. Comcast/Xfinity is the worst company! They recently required getting a new modem. They made the activation process more difficult than it should have been. Then, the new modem was faulty ( lound humming noise from the fan trying to stop it from overheating). Lastly, when I called to ask for a different unit, the call took 40 minutes during which time I was on hold a lot, was given 2 sales pitches for more expensive service, and was unable to accomplish the simple purpose of the call. Hate them! read more

greeter was friendly, but that is where it ends! All I needed to do was drop of equipment because I switched services I was made to wait for extended period of time..... all turn turn in 5 year old equipment... while some of the employees stood around doing nothing Glad to be done with Xfinity and Comcast ! Now I will keep my fingers crossed that the properly credit me for the equipment return! read more

We have been customers of Xfinity Mobile for a little over a year but have been Xfinity/Comcast customers for over a decade. We recently when on a trip to Spain and we activated our global travel pass before we left. While in Spain we went to a little micro-country called Andorra. While there I used 69MB and got 4 text messages only to communicate with the person we were meeting that was showing us to our accommodations and to use my maps (I'm sure the other things like email etc were updating in the background to make up the 69MB). Apparently, Andorra is not covered under the global pass even though it's owned/governed by France and Spain which ARE covered under the pass. So now I'm on the hook for $1400 for 69MB and 4 text messages. I called customer service and was on the phone for close to an hour only to be told they can't help me. This is extortion!!!! We are now switching cell phone companies, internet companies, and will be taking some legal action. This is criminal, but as I look back over the years at the service problems we've had with internet and cable it's not a surprise. read more

Xfinity - This shows the Global Travel Pass and the charges for "services while outside the US". - Internet Service Providers Near Me - Tucson, Arizona

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These people sold my grandmother a $1000 iphone 15 with an e-sim, which is bad enough since anyone with common sense would know an 86 year old woman could not handle a phone with that much going on. I sent her back with a note and a cheaper, more simple phone saying EXACTLY what needed to be done in great detail (esim transferred to a physical sim card and put into the new phone) AND WHAT DO THESE PEOPLE DO? SELL HER A $500 IPHONE AGAIN. It is very obvious that my grandmother has troubles with technology, and these people have scammed her out of $1500 and taken advantage of her inexperience with technology to get a better commission. I tried to call them to explain the situation and get help and it was impossible to get through their atrocious AI response, since none of the categories they offered were correct and no matter what you said or requested all you could get through was a payment (lovely, more money). I have never in my life had to deal with a company this money hungry, i hope every single one of those employees is ashamed of themselves for exploiting an elderly person to raise their paychecks and I hope this company finds itself in bankruptcy for its shady business practices. Do not buy this junk, all it will give you is a massive migraine and a much lighter wallet. read more

I have been a Comcast/Xfinity user for more than 20 years. I have spent 2 days trying to modify my services to reduce what I consider to be an "obscene" monthly bill. I am now waiting for a return call which is promised to occur within the next 57 minutes. There is no way to connect with a person until you've jumped through endless attempts to go through or around their online service assistant. There is also no way to cut or reduce the level of services using their "Xfinity Assistant." I will give them a 1 rating because there is no way to give them a lower rating. No, I will not recommend them to my friends. I strongly recommend that if you are shopping for these services, shop for an alternative provider. Xfinity does not provide service. read more

We've had Xfinity mobile since it first came out. Have had zero issues. Ordered a new phone a month ago. Said it would be here in 2 days, Bobbys new phone came right away, no sign of mine. Wasn't a huge deal because my phone was in working order. Checked on it multiple times, kept being assured it would be here soon. Then my phone broke and it became a more urgent matter. Was told the phone had shipped and ups had it, ups said they never received it. Went to the xfinity store and basically was told there's nothing they can do i simply have to wait for the phone to arrive (let's be real it's never coming). Then was told it was lost in the warehouse, then on back order and finally Monday they said they would put in a "lost phone ticket" and to call back at the end of the week to reorder. Well now they said they won't even start the investigation until the 28th. Absolutely unacceptable to not have a phone for a month, that I'm PAYING FOR. So see ya Xfinity. Shove your shitty customer service you know where. read more

Avoid Xfinity (Comcast) or risk getting aggravated with every contact with them. They have set up a phone system designed to be impenetrable if you need reach a live person (e.g. billing question to deal with billing errors, or service to address reception issues). they will shunt you around forever if you try to use the automated system, unless you are disconnected after investing time enough to reach a certain point. If you are able to reach someone by figuring out how to beat their automated system, chances are you will reach people who are poorly trained. Two different people will give you different advice, sometimes neither works out. Promises made are not kept. They are expensive and raise rates frequently. They are consistently at the bottom of customer satisfaction surveys, and for good reason. read more

The machine will not let me talk to a real person and hung up on me. Xfinity charged us after the account was closed and there is no way to try to correct this online because the account is closed. The machine will not let you speak to a real person on the phone. Machine ignores any requests it can't understand and it doesn't understand anything. AVOID! read more

Worst customer service follow up ever. If you want an internet provider that has intermittent outages every few weeks and major outages once a month, this is the company for you. Try to call them to get the issue resolved and you may get an answer in a few weeks. my internet has been out since 10/3. It took a week to get a tech out to look at it. The cable line had been cut by a construction company down the street. Xfinity said they could have it fixed in two weeks. A MONTH LATER I had to call to get an update and was told don't worry it looks like it is scheduled later this week. NEXT week still not fixed. was told waiting for a work order??? Asked for a supervisor and was told one would call. You guessed it, no call back. Now two months since it went out and still can't get anyone on the phone. Switching providers today read more

This doesn't deserve a positive rating!!! 1 is too high. This company is horrible when there is an outage. I lost Internet and TV. I got alerts saying it was fixed on numerous occasions, but it was not. After all the harassing texts I decided to call. What a mistake!!!! The workers in the Philippines are useless. Xfinity apparently does not want their customers calling and actually speaking to someone in the US that can actually help. This company is useless!!! I guess I need to look for a different provider, but so far, it appears they all suck! This has been going on all afternoon and night!!! read more

Internet keeps dropping and not a good value for paying a premium Charter in our other home never goes down Xfinity must have over sold their ability to service their customers due to greed read more

So today I find that I can no longer watch TCM. I have to "up" my service to a higher level of premium channels to add that one channel back in. Really? Is Comcast so desperate that they need the money? We have no choice on the west side of Tucson with regards to a cable company. Just like the east side of Tucson has to use Cox. So Comcast has a captive market. As Hulu, Prime, Sling, etc get better and have more channels, Comcast is going to lose more and more customers to streaming services. We are now looking into getting rid of Comcast - it appears that we'll be able to save around $175/month by switching to streaming. Will we get all the channels we want? - perhaps not, but I'm tired of Comcast playing this game with us. read more

This review is regarding the Xfinity telephonic customer service line only (the employees in the River Rd, Tucson store are helpful, though it seems that they may recirculate old cable boxes at times, instead of issuing a brand new box). The customer service line is a joke. It's designed to send the caller on a 10-15 minute circular wild goose chase. In spite of clearly saying, "I need to speak with a representative please" at least two dozen times, the automated service continues to redirect the caller back to original choices. If what you need is not in the menu offered by the automated attendant, you're screwed. Most people will hang up in frustration. Terrible automation and NOT customer friendly at all. read more

After a discussion with Xfinity about my monthly bill which went up to $77, we agreed to a lower price of $55 per month (with senior and disability rates) effective May 1, 2023. A confirmation code was given. Instead when my May billed arrived it went up to $102. I tried many times to get through to a customer service representative only to be thwarted by the automated service (horrible ordeal). On May23rd I finally get an actual service representative who informs me that she cannot help me because I don't have the debit card number my caregiver uses (she is not here 24/7) to pay the bill that is in my name, though again the name and address on the bill is mine. I remain perplexed and frustrated. It's my bill but who pays it controls customer service when I needed it. read more

Xfinity makes you feel that you are cheated all the time with every service step: "offers", fee raises, modem rental etc. There always surprises that end up that you paying more than you were told. The Xfinity app is a disaster, you open it an cannot find what you need, you are overwhelmed with "upgrades" and sales. Unfortunately I cannot change because my area is kind of monopoized by Xfinity. I will keep looking for a better provider. read more

Terrible customer service. It's impossible to speak with a representative. I ordered internet and was quoted a price. I'm being charged $20 more than what I was quoted. When I call in, they send a link to chat and hang up on me. Then during the chat, they transfer me back and forth from each department where each representative is less competent than the previous. read more

Automated system is horrible. I needed to speak with a live person and kept getting redirected. Spent over 2 hours just trying to get help and no support whatsoever. I honestly don't think Xfinity cares. read more

Wish I could give zero stars and am going to report to regulatory agency to see if this is a pattern. For the last 30 minutes I have called, signed in on my laptop, used the app on my phone and it is impossible to talk to someone or cancel my service. On the app, with the virtual chat, it takes you to the point where it says you can cancel, then says I have to call the number where even putting in my account number, etc, etc. I can not get past the automated service. It appears they truly want people to give up. Another example of terrible customer service where a company that makes billions apparently can't hire people to give service and there automated chat and phone takes you in circles getting no where. I have two accounts and I am going to see if there are any other options in my area for service bc this is just horrible service. It shouldn't be that hard and take 30 minutes, multiple sign ins and hoops just to cancel my service. A regulatory agency needs to look at this unethical business practices... read more

The absolute WORST customer service I have ever had to deal with!!!!! Every time we have an issue with their internet or service it is always an upsell for new equipment and they take no responsibility for their service. Can not understand anyone you talk to on the phone, transferred around to multiple people to accomplish one task, disconnected on transfers. For the prices they keep raising for their "service" and I use this term sarcastically they should get their company in check. Will definitely be looking at a different provider for home security and internet. read more