As a brand new customer, I am less than satisfied with how I have been treated by Xfinity! I bundled land line, internet, and TV service. I was told via phone by the rep. That there would be no installation fees/charges. I'm now being billed $39.99. (LIE # 1). The installation tech. That came out, spent 5 hours at my home, with 2 TV's not getting Xfinity service when leaving. The tech. Said to buy any ROKU devices and they will allow my 2 TV's to get Xfinity service. (LIE # 2) There are only certain ROKU's that are compatible with Xfinity streaming Beta. The tech. Said that within 2 weeks that the orange cable he laid on the ground from the outside box to my home would be buried. (LIE # 3). When contacting Xfinity customer service they indicated that the tech. Never put in a request to have the cable buried which was a month a go. My $140.00 bill is now $200.00. We are guessing that based on Xfinity's actions that they in fact do NOT want our business, as actions speak louder than words. read more

Called today for quote to replace my current internet. Already have cable wanted to consider bundling? They phone rep couldn't make a quote , sent numbers to connect, never worked, he sounded rushed , asked for on shore rep he said he couldn't do that ?? I had Agreed to survey on rep they never called back??! I call the cable internet industry a " shell game " ??? read more

What a lousy, overpriced service. And today, a 2022 Christmas email saying they're increasing the gouging with a New Year's rate hike. They don't say how much the hike will be, and offer No Way to respond to any human whatsoever. Every link to respond by text is broken. Shame on these Grinches! read more

Went in to return equipment and possibly exchange out my remotes unfortunately was advised in a not so friendly manner that the newer remotes were not available no big deal but my goodness the rep didn't need an attitude when stating they weren't available. Slow service seemed to be bother by the fact customers were in the store in line waiting. read more

You better hope you NEVER need a line buried at your property by these folks. I live in an apartment complex in NW Tucson, AZ. Internet has been completely down for a month now, in my unit only, because the wire underground is "20 years old" and needs to be replaced. Cool. Except it took 7 days to schedule the utilities company to come out and mark the ground. It took 14 days for utilities to actually come out and mark the ground. Then silence from xfinity. Remember when I said I live in an apartment complex? Well, those markings on the ground are being stepped on and messed up daily by the many other people that live here, while I wait for some kind of communication from this company. Online chat and 1800 number is routed to India where they cannot help you whatsoever with these kinds of requests. The date today is August 7th 2023, I've been without internet for 1 month now and Xfinity is nowhere in site. Thanks for nothing. Anyone reading this can take bets as to whether or not I'm still sitting here without internet. Odds are pretty good that I am. read more

Lowest rate I can provide. Horrible reception, terrible service and worthless Website! Avoid Comcast at all if you can!

It's easy to get on with internet and mobile. However if you ever need anything it's very difficult to get past the computer answering service. If you do get a person they are out of the US. Billing and service questions get you an answer you want to hear but then they do not do what they say they will. Make no mistake with "Xfinity"... they are still COMCAST!! Comcast has a terrible customer service track record and it's easy to see why. Simple try to call their customer service number and see if you ever get to talk to a human. I switched to T-Mobile and am very satisfied. Avoid Comcast aka "Xfinity"! Their ratings are in the bottom tier for good reason. read more

Worst ISP out!!! Over charges, you have to pay extra for "unlimited data" and is never consistent. Constantly reboots router and crashes internet while I'm working LIVE! Xfinity swears they don't do updates or reboot their routers, yet everytime it happens, it's at the exact same time every day... stop messing with services you over charge for, and stop lying to your customers!! I work in IT and do commercial networking, it is 100% Xfinity's fault.... canceling service and going with Cox as soon as they open! read more

Xfinity/Comcast is the WORST. It's not the people that work there. It's the fact that they work for an evil empire with a monopoly. You can spend hours on the phone and never get a human being. When you finally get a human being they assure you that they are going to send you the proper equipment. In my case, I did not get the correct equipment. I paid a TV installer to come set up my new TVs and equipment. Now I have to pay the installer to come back and install the wireless cable boxes because I live out of town and I run this home as a rental. I have 4 Comcast accounts and pay this company a boatload of money but they don't care. I then had to come to this Xfinity store and wait for 30 minutes to see one of their people. I would recommend that we all start streaming content and get rid of cable. We will see how they feel when all their customers leave. Please join the movement. read more

my cable and internet have been down now for 24 hours they said it would be restored 4 hours ago and now they are saying it will be two more days. time to start looking for a different provider. I am tired of paying so much for a service I am not getting! read more

We have had almost no service for the past two weeks. Completely out from 7-11 pm when most people are home. We work from home and this is just impossible. No one to reach on the phone just recorded loops. We pay $200 a mo for what??? Wish I could give 0 but I will NOT pay for no service read more

I've had to deal with xfinity twice recently. The first time was when I got a "no video display" message. I had 2 HDMI cords hanging off the back.of the tv and no picture. I only needed one, but after 30 minutes of fiddling with it, no difference. Repair guy scheduled to come out in 2 days. Gal I spoke with initially called me back the next day and had a fix for me in 3 minutes! Unheard of! Not.only did that save me $40, but an afternoon of waiting for a repair guy. I'm still smiling. The 2nd time the volume of the tv was at 100 and nothing worked with the remote despite new batteries, rebooting, unplugging. I called and xfinity and it only took a few minutes to realize the dog was sleeping on the original tv remote, which took presidence over my xfinity remote. What a relief!!! read more

Not sure where to begin .... I'm an Xfinity customer for quite a long time formerly in Florida now Tucson. As a physician my internet and landline are VERY IMPORTANT. Long story short: both went out 12 times in 3 weeks. I finally get through to someone with a heartbeat after listening to and being interrogated by that annoying recording ... it took 47 minutes!!!! Rep than gets disconnected THREE TIMES transferring me to a supervisor. I call back AGAIN ho through it all Over again! I demand to speak to a supervisor. I'm finally given an appointment two days later I'm told I need a new modem DEFINITELY by the supervisor ... Tech shows up NO MODEM ON HIS TRUCK !!! Tells me he was never advised to bring a modem. I demanded he call & set up appointment again ... he does for the following afternoon. He was in my place 3 minutes ! A tech by the name of WILL shows up on time and I explain my problem ... he states well let me first look outside at the wiring .. upon returning he tells me no it's NOT THE MODEM IT WAS DUE TO FAULTY WIRING! TELLING ME SHORTLY EVERYONE IN MY NEIGHBORHOOD WOULD BE EVENTUALLY HAVING THE SAME PROBLEM ! WILL checks everything out just to be sure. This all could have been avoided if the tech from the day before did his job! WILL than follows up with 3 phone calls to make sure everything is working!!!!!! The company needs more technicians like WILL. He told me he has been with the company a long time. The supervisor I spoke to honestly could care less the first technician was in a hurry and relieved he had zero work to do apparently but NOT WILL. He takes his job & responsibilities very serious ... HE SHOULD BE THE SUPERVISOR because he cares. The company needs more people like him. Plus get rid of that annoying ultra annoying recording.... WHOEVER HIRED WILL ..... SMART MOVE ! read more

Worst internet provider. At least once a week there is an outage, but they don't have a problem when it comes to sending you your bill.

STAY AWAY from Comcast Xfinity. They have Extremely POOR CUSTOMER SERVICE!! If you have to report a problem or speak to someone you can expect several calls (10 for me) before you get to speak to a human being on the line. In the meantime all you'll get is just a recorded line of BS. They don't care if you have service or not, they don't care! The customer service Reps are defensive and arrogant ! As soon as I can find a Company that has better Reputation, I will cancel my order with the poor service from Comcast Xfinity!! What ever the cost it is worth it to have regular service and a caring person as a Rep. Wish I could give them 0 (ZERO) stars but unfortunately that's not possible. Avoid this company at ALLcosts! read more

If you live near the castle adobes area in tucson, so all you can to avoid comcast. Their infrastructure is ancient, app is broken, service is sub par, all the typical things you hear about bad cable companies is true of the local service here. If you don't play video games a high skill level daily, or are not a content creator on the internet, or don't need fast speeds for constant downloads, just bite the bullet and get centurylink or hughes net. Slower speeds but infinitly more reliability. I hate how often my internet just refuses.to work correctly for an hour straight, and after months and months of trying to get comcast to do something about it, it has only gotten worse. If I didn't game as much as I do, I'd leave them in a heartbeat read more

Worst customer service ever! Signed up for faster internet and TV service. I was told I would be receiving a box, it's never come. You can't get through to talk to anyone and of course I'm being charged for things I'm not getting! You're doing it wrong! read more

I just learned, as we come up to a move, that despite our loyalty to Xfinity/Comcast, and regardless of ALL the drops/freezes/buffering on the daily just about, we have been paying $89 + taxes & fees, for a plan and a rented box that should have only been $59 + tax. Additionally, Xfinity has said that even though our bill cycles on the 3rd, they will NOT be able to disconnect svc until the 23rd of September!! They don't provide service at our new home, but want us to pay for add'l 43 days. NO!! Your service sucked and now that we moved you're trying to fraudulently charge us for 43 days AFTER WE STOPPED USING YOU!! I'm not paying anything past our cancellation date!! That's asinine. Don't use them, they're greedy, and DO NOT CARE about their patrons!! You'll be paid for the last cycled mo we lived here and not a penny more!! Just so we're clear. read more

David Brandon is the best at customer service in northwest Tucson and I would definitely wait in line for him again

I went to the Xfinity store on Wetmore and First today because my cell phone is displaying garbage within Google and Chrome. I had an appt. I got one of the young helpers who restarted the network and told me the phone was working. NOT. I showed him it still wasn't. He called the manager over, Ricardo, who told him to put a new SIM card into it. That didn't do the trick either. I had to go home and call Tech Service because no one there could help me. And, when I asked about getting a new phone because this phone was not the one advertised in the recent deal we got when we transferred to Xfinity mobile, I was told I would owe the full value of my current phone - No monthy deduction for the phone cost! Then Ricardo told me I had no one else I could talk to for tech support or another manager and to add insult to injury he told me my phone was working when he really meant he could do NOTHING even though no text was displaying in Goggle. I do not recommend changing to Xfinity mobile. I have been a customer for 30 years and will make a point of getting other non Xfinity services when I can. Also, tech services did help me and offered a new phone! Too bad the store customer support sucks! read more

These people should get a -7. Absolutely horrible. After their cable service never worked right I canceled and got streaming.The streaming service has never worked correctly once.every time I turned it on I get an error message and have to go through their robot and a long call with their customer service which fixes it only that instance. The sound quickly becomes disjointed from the picture. Worse, during my last call I asked to check the internet speed which is supposed to be 300 MBPS download on a hard cable It was 204, 77 on the Wi-Fi.I asked the agent aren't they committing fraud by telling me I'm getting one thing which I'm not getting and charging me $80 a month for it and he said he could no longer speak with me and would have to refer me to the legal team. So literally he hung up with my internet speed substandard in a major way to what was advertised and what I pay for and my streaming not working. They sent a service man out primarily because their equipment was causing the problem and never told me they were going to charge me $75 for his call. Why do we have to be exposed in terms of a double monopoly to these... Well you fill in the blanks. read more

I have had the EXACT same experience, As MANY others, only it took 4 different techs and a NO SHOW! Then they tried to charge me a service call. (This was an installation). I have tried to get a good connection but its just not happening. I have been with Xfinity Since 2017 and I have paid for the highest internet speed (1200 then 1 Gig etc) only to get the highest at 600-700 and sometimes as low as 280. Do you think they would offer some kind of refund? No.... even after constantly losing connection. I need to be hardwired but Xfinity doesn't do that anymore, the techs are not allowed "Due to Covid"........... Seriously? And Oh! by the way, the billing gets so screwed up that I have to call them every month ( at least an hour each time) and sometimes twice because of the service going down. And yes, it is an insane struggle to reach a human being. HORRIBLE!!!! Did I mention that my service is around $250 per month? Yes, crazy. Just trying to get a competent service! Then I get on the television to watch something and everything I try to watch wants me to pay more for it! I have been trying to find a good service in Oro Valley (85742) for months. Cox advertises it, but is not here yet. If anyone knows of one please let me know! I do business from home and it is also very important to have good internet. So Done. read more

We had Xfinity in the past under the previous company and it was great. Since Xfinity bought it out, it's no different than dish, Cox, or direct. They make big promises they can't keep. They promise packages at a great price then come out and our tech isn't supported with your previous home security, package gone, no need for phone now, no bundle, changed contract. Ask 5 plus times about the modem, why it isn't showing 2.4 and 5.0 so we can run out home automation. Reassured by contractor that it will work. I insist we should use our modem and router, still meet with Xfinity is better. Their modem is crap. You can't run multiple home automation on it. It has a continuous signal to it and can't be partitioned. Call and complain, get promised 2 months off our modem rental so we can get back to area and return it. Get one month off and our billing date gets moved up by 5 days. Just stay away. It's all a lie and nothing but empty promises. Thank goodness we didn't go with their mobile. I'm sure it's no different. read more

Xfinity is the worst cable and internet service I've ever had!! It is unreliable, the bandwidth is not consistent, and we are paying WAY too much for the service to have this many outages. I feel like we are being taken advantage of as home owners, consumers. Our service was just as bad when we lived in Denver. They are just a horrible company and I don't understand how they continue to monopolize the market. read more

Xfinity is nothing has gone to crap. I had my account merged and I called to un merge it and they not only screwed that up but after several minutes of promises to fix it he tells me I have to there specialist to un merge it. I recently got a second router because our internet is crap and since doing so everything has gone from bad to worse try to fix that problem and after several minutes they tell me I need to call there internet specialist when that's who I thought I was speaking with. theyre overpriced with terrible service and seriously I need to start looking for som better. so if there thinking about Xfinity go with someone else. they have stopped caring a long time ago and it's all about the mighty dollar. good luck trying to get customer serevive too you have to jump through hoops and do some splits first read more

I scheduled an appointment after over 50 minutes of "chat" only to find out that appointment was NOT scheduled due to a technical glitch. After having to "chat" for over 30 minutes today I was disconnected and had to start all over. They do not care, are rude and unfortunately due to our area are basically a monopoly read more

Horribly unreliable service. Internet goes out and comes back on average once a day, every day. Xfinity claims they are doing work in "my area" but I don't understand why the Internet has to go out so often. I work from home and depend on my Internet connection. read more

So disappointed! We had signed up to get Xfinity internet service, they took $25 out of my checking account for new service, we had a tech come for installation, but she was unable to install until the City of Tucson could come get the underground wiring taken care of. Our tech called to put our install on hold and I know she did this because she was standing in front of me and on speakerphone. Over the next few weeks, I saw different trucks outside doing what they were suppose to do, and I received no call from Xfinity to come install. Come to find out, they no longer had my account number, my name etc. but they did keep my $25! How can a company promise to come take care of you, then bam! Make you non-existent? Bad customer service! Oh and I called Xfinity to find out what was going on, I got hung up on! Really! I did! Wonder if I will see my $25??? read more

Internet problems for 2 weeks because cable that they laid across our street is not buried. It keeps on getting broken daily by cars and trucks driving over it. Nothing but excuses from Comcast/Xfinity. No competition, so they have really got you. Impossible to talk to a live person to take care of problem. Just automated customer service. read more

This is the worst company and I am stuck with them. I spent two hours upgrading (not really just mitigating the massive increase they give you without notice. They never address their service issues/lack thereof and it takes hours to get a hold of them. I had an appt scheduled for my equipt to be dropped off now everything is wiped on my account online I have record of it but now have to be on the phone AGAIN For #+ hours YOU ARE THE ABSOLUTE WORST COMPANY EVER! Tucson will grow like Seattle did and customers will continue to leave you and your predatory tactics read more

I have been a castumer for more than 20 years, nothing but bad castumer service, I don't have a different choice, if you do avoid this company. read more

I experienced excellent customer service during ordering and installation was superb. Technician, Mike, was an excellent problem solver in connecting both tvs with prime channels and internet. Think great offerings on cable. read more

Automated system, slow, cumbersome and refuses to let you actually speak to someone for at least an aggravating 20 minutes and is so annoying that I want to change over to another company. Service is the key to any business and things always break or there are problems, how they handle them is the key to customer retention. Don't use Xfinity. read more

There is not even an email notice prior to a scheduled outage. Your internet goes out, then you log into their website via phone service to find that the outage was scheduled! No notification! Entirely unprofessional. read more

They are the most Inconsiderate people ever I've been paying for the alarm for the past two years.... system did not work I was paying for nothing I called them and they wanted to replace my unit but didn't resolve the reason why my alarm system wasn't working worst company ever do not get their alarm system. read more

Can I give a zero stars rating?? The customer service isn't the issue. They try. The SERVICE AND CONNECTIVITY requires at least weekly calls because of service interruptions. Don't even think to use web apps through Xfinity internet because the internet connection is horrible. Why do I pay so much for cable/internet/security!!!??? For this? read more

I wouldn't recommend this company if it was the last company on earth. I have been waiting for a month for them to hook up the TV and the Internet. They continually send the wrong people out . It took them a month to bury a cable line and the list goes on and on. They are extremely unprofessional and extremely rude. I must say the technicians in the field have been nice and their hands have been tied because the corporate office has their heads up their rear ends. I suggest any other company besides Xfinity Comcast read more

Baited me into modifying service contract. Gross dishonesty, misrepresented capabilities of service. Failed to disclose limitations. After finally acknowledging failure, refused to make it right or make any steps to correct the problem. Simply dreadful experience. I'm done with them. read more

Comcast if you think you are going to get money back that they took when account was close forget it also when u take in your equipment they dont have a clue where the equipment is very poir business to deal with make sure you take lots of notes abd record every confersation si frustrated with this company will never use them again read more

I am moving to Benson Az.comcast doesnt have service there because Im still under contract they are charging me almost 500 dollars?? WTF? Its hardly my fault you dont have the service in Benson If Comcast exsited there I would move the service but they dont. So how can they charge people like that? I will never use this buisness again and will advise everyone I know to also gp to a different cable company. Low down cheating company. read more