I've lived in Oro Valley 5 years and upgraded my phones using the Jump program at this store for 5…read moreyears. In Nov 2019 I upgraded my iPhone 10Max for the iPhone 11XR to this T-Mobile store & accidentally threw out the receipt. Now there's no record of the transaction. What are computers for or the videos that track customer activity? If you choose to upgrade at this store be mindful they do steal & the customer is always wrong. I'm stuck with a bill for a phone given back to T-Mobile. The customer is always wrong!!!!!!! Beverly Richardson

Do not ever go to this T-Mobile store. It is the worse place to do business!…read more I ordered a replacement phone and got a text it had arrived and to pick it up within the week. I went in on Friday and they said they couldn't do it. The employee said the manager had to give him permission before he could do it but the manager was at a different location and wasn't answering the phone. He said he would have the manager call me and said he couldn't help me. The manager never called. I thought at the time that I was getting the brush off which turned out to be true. Two days later I tried to get my phone again and the employee told me the manager wasn't there again and he couldn't do it. I told him that the text said I had until Thursday to get the new phone or they would send it back. I told him I have to work until Friday so it needs to be done today. He said my only option was to cancel it and reorder it through another T-Mobile. I called another T-Mobile (45 minutes from my house) and they said they couldn't do it over the phone and I would have to drive there. I drove to the T-Mobile which was nice, professional, and helpful, cancelled my order and reordered. Kind of stupid and a waste of time but I had no other choice. I will never go back to the Oro Valley T-Mobile and I don't want anyone else to have to experience what I went through.

If you have service with AT&T and need help with any issue, I would highly recommend visiting…read moreCrystal at this location. Her work ethic and tenacity helped us resolve a situation for a family member and successfully get him back online after losing his phone. What started as a seemingly simple problem turned out to be quite complicated. Crystal didn't give up. She kept working on it until she identified the issue and, more importantly, resolved it. But what really impressed us was that Crystal offered to "check in" later with our family member to make sure everything was set up properly and working as it should. That follow-up ultimately proved to be key to resolving the problem completely--something she absolutely did not have to do, but chose to do. Long story short, Crystal went WAY "above and beyond," and we are truly grateful for her help. A 5-star employee made this a 5-star experience overall! Thank you, Crystal!!! That's true service.

You'll need to be very clear with what you're asking for -- and even then, restate it and…read moredouble-check what they enter. I'd recommend asking to see the screen before they charge your card. I went in to upgrade one watch and add another to take advantage of a promo. I mentioned this right at the start. After the order was placed, I noticed on the receipt that two new lines had been added instead of upgrading the existing one as requested. That mistake led to the hassle of canceling the order -- something they couldn't even do in-store. The associate didn't seem familiar with the promo until he looked it up himself, and overall didn't appear very motivated to complete the sale. Maybe that's because it was a ship-to-home order, but either way, it left a poor impression. Important note: this is an authorized retailer, not a corporate AT&T store. There are only two company-owned stores left in Tucson. You can find them using AT&T's store locator (top right of the website or in the menu) -- just make sure to filter for "Company Owned Stores." I'll be sticking to those from now on. For their reference, receipt timestamp shows 11/04/2025 18:40

I ordered a new phone and realized after the fact it wouldn't be shipping for several days…read more Long story short, I bought a phone from this store and when the ordered phone arrived I tried to return it here per conversation with Verizon employee located in some far off land. This store for whatever reason wouldn't take the phone but they were helpful enough to make out a new shipping label so all I had to do was take it next door and ship it back.

Placed an online order and opted to pick it up in store. The gentleman who assisted me was friendly…read moreand efficient. Thanks for making the purchase easy!

I just stopped in to pay my bill, but the customer service was extraordinary. I'm not sure I've…read moreever felt like such a valued customer as I did at this location. The gentlemen that helped me covered the change on my bill. He also provided great information on how to check that I have the best plan available every 3-6 months. If I lived in Tucson, this is the store I'd use.

I am helping a senior citizen who signed up with door knockers from AT&T with the promise of…read moregetting "free" phones. I am looking at her bill and she is being charged for equipment, phone lines and add ons! She requested her original contract, as it is not available via the portal at the Marana store and they referred her to call the customer service line. The person Sam who assisted us could not access the contract and we have been on hold for more than 2HOURS! We still have not spoken to a manager. BEWARE of AT&T :(

Yes I highly recommend this TMobile store location, especially Jasmine. She listened, explained…read morethe correct process and suggested if I wanted to trade in my cell phone. I advised am on fixed income and cannot spend too much money. She suggested getting the tablet for 2nd line to start my next projects with photos. It would be as second line & service only adds $15 to plan. I give Jasmine 100 stars. The store was super clean and well stocked too. The selection of tablets and the new Samsung 26 that I was interested in has arrived. I have been at this TMobile location before and not a very good experience with male associates.

Great service and delicious Mac and Cheese from Sauce pizza/wine, at 7117 N. Oracle Rd., Tucson,…read moreArizona.I stopped for three takeouts for lunch, always very helpful.If you never tried there chocolate chip cookies, try them the best in town. Next time your looking for a great place for lunch, a birthday, anniversary or even a date night. Outdoor seating available.Thanks to the entire staff at Sauce.Don B.

When I have iPhone issue I struggle to fine a reputable place to take it to and end up…read moredisaappointed. I am not techy savey and so get taken advantage of. Not with Brandon, owne of The Phone Repair Hub. I needed a new phone screen. He very quickly and effeciently explained the different types and guided me to make a sound decision. Great customer service and very reasonable. Don't bother going anywhere else. The Phone Repair Hub is the very best.

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

I visited this store recently to upgrade my iPhone 14 to an iPhone 17 Pro Max. Afterward, my…read moreaccount reflected an extra line and a new device charge that I did not authorize. I never received or activated the device, but the charges still appeared and my bill jumped significantly ($350 the first month, then about $250 in the following months). The follow-up with the representative (Mohammad) and the manager has been exhausting and disappointing, with repeated calls, transfers, and no clear resolution. If you have to use this store's service, verify all account changes in the Verizon app before you leave and insist on a printed order summary/receipt. Dont trust them but Chris.

I have purchased my phones and tablets from this store and have always been satisfied with the…read moreservice. I have also gone to this store with various problems (my errors) and always received help. In fact I need to go tomorrow with an issue I created.

Incredible. Lifesavers. 100/10…read more I fully submerged my iPhone 6 in water and couldn't fish to out for a full 30 seconds. Tried the rice method but not until a few hours later. The result, not unexpectedly, was disastrous. Half the phone screen turned black, or started pushing buttons itself, or wouldn't respond, or wouldn't turn on, and then, finally, it would just flashed a green screen at me at a nightclub rave tempo. Summary: worst case scenario. It was the weekend and I rely on my phone for personal life and work. I was panicking. I feared not only for my news feed, but for the clients that couldn't get ahold of me bright and early Monday morning. I googled the nearest place with the best reviews. Then searched again for anyone open on a Sunday at noon (not many). These guys popped up; I went in with a bank card and blind hope. Expecting to have to buy a cheap full-in phone until I could sort out this mess with Apple or AT&T. Expecting to kiss my savings account goodbye. These guys are outstanding. I walked in, explained the situation. They gave me a full quote and walked me though the possible damages and repair options. Sent me to kill time for an hour, and when I came back about 50 minutes later, they had it mostly fixed. They switched it between the old and new screen right in front of me so I could understand the situation. Opened it up and showed me the damages. I know nothing about the inner workings of an iPhone, but they broke it down for me unprompted so I could grasp what I was in for and what to expect. Told me the worst case scenario (needing to send it elsewhere for further repairs), but made it clear they'd do everything they could. Reminded me of any possible costs and double checked that I was okay with them. Never made me feel like I'd be left high and dry (which would've been fair; they fix phones, they don't perform magic, and I'd essentially sent it to the Shadow Realm). As a bonus, the guy who helped me was really polite about the privacy of my phone. Let me key in the password and double checked that I was okay with him entering any apps to confirm the functionality of the phone - even when going into Settings. Was super thorough and dedicated to making the phone 100% again, even when I admitted I was willing to just take a phone that could send texts, make calls, and receive emails. Friendly, calm, professional; that was exactly what I needed when looking at my year-old, $900 investment and control hub of my life, sitting possibly dead on the counter. Went to kill time for another 15 minutes. When I came back, he had it all patched up and gave me a rundown of the final fixes. Noted that one or two minor glitches did happen (battery level fluctuated some), but gave me the option of fixing that then (maybe unnecessary) or coming back if there was an issue with a $10 discount on replacing the battery. Never pressured me to buy anything else and was very frank about the state of my phone. I was in and out in an hour and a half, tops. I came in with a phone that probably needed a full replacement. Walked out with a fully functional phone that had a new screen, a few circuit repairs, and other minor tweaks that had it living life again. $100-ish dollars in total, on the weekend, less than three hours after I'd TOTALED the thing. I'll recommend these guys forever, and you won't catch me upgrading to a new phone again just because something is wrong with my old one. This place works miracles!

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

The Manfolk thought he had a crack in the screen of his Iphone. I found RSR after searching on…read moreYelp. We stopped by on Saturday and Jesus was there to assist us. Jesus checked out the phone and found that the screen was in perfect condition and it was only the screen protector that was damaged. He replaced the protector as quick as a bunny and we were on our way within ten minutes. Jesus was kind, knowledgeable and professional. They have three locations in Tucson so they are very conveniently located. I'm thankful we found them and know that we will take all of our techie stuff to them in the future.

Dustin is a very competent computer repair technician. Both…read morenow are working better than ever!

Thank you to Chris and staff for repairing my phone screen! If you bring in your own screen…read moreprotector it will be done within minutes and expertly. I appreciate that the option is open in the air and it comes with no charge. Expect to pay for the service if you didn't bring one though! Chris is professional and friendly, and pleasant to talk to. I feel like I can trust my phone to him and his staff. Don't be afraid to ask questions or any concerns.

Christopher was even willing to come in on a Sunday to replace the battery on my iPhone.read more