Dustin is a very competent computer repair technician. Both…read morenow are working better than ever!

I have received computer repair services at Ready Set Repair multiple times over the last few…read moreyears. The service and experience was always great! Unfortunately, purchasing a refurbished lab top from them was a different experience. After taking my previous laptop in for service and learning it was fried, I decided to purchase a refurbished laptop from them. I figured it was safe since my previous service experiences had been positive and I had never felt like I was being ripped off. After a sleazy sales pitch, I purchased a refurbished Dell laptop for around $600. I have had refurbished computers in the past and have never had an issue with them. This Dell, however, is the worst machine I have ever had. It is, by far, the slowest computer I have ever used and it does not maintain a charge. I have to have it plugged in at all times while I am using it. Might as well be a desktop from the mid 90s. It is an extremely frustrating machine to use. Soon after losing $600 on this pile of junk, I notified Ready Set Repair of its issues via their online portal. I never received a response. I will not be going back to Ready Set Repair for services, sales, or anything else. I do not recommend them and advise anyone seeking their products or services to be wary of untrustworthy sleazy schmoozers. Gross.

Fast, easy service installing a replacement screen cover while shopping. They warrant and stand by…read moreit too, no Qs asked, if it doesn't last.

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

Thank you to Chris and staff for repairing my phone screen! If you bring in your own screen…read moreprotector it will be done within minutes and expertly. I appreciate that the option is open in the air and it comes with no charge. Expect to pay for the service if you didn't bring one though! Chris is professional and friendly, and pleasant to talk to. I feel like I can trust my phone to him and his staff. Don't be afraid to ask questions or any concerns.

Christopher was even willing to come in on a Sunday to replace the battery on my iPhone.read more

You'll need to be very clear with what you're asking for -- and even then, restate it and…read moredouble-check what they enter. I'd recommend asking to see the screen before they charge your card. I went in to upgrade one watch and add another to take advantage of a promo. I mentioned this right at the start. After the order was placed, I noticed on the receipt that two new lines had been added instead of upgrading the existing one as requested. That mistake led to the hassle of canceling the order -- something they couldn't even do in-store. The associate didn't seem familiar with the promo until he looked it up himself, and overall didn't appear very motivated to complete the sale. Maybe that's because it was a ship-to-home order, but either way, it left a poor impression. Important note: this is an authorized retailer, not a corporate AT&T store. There are only two company-owned stores left in Tucson. You can find them using AT&T's store locator (top right of the website or in the menu) -- just make sure to filter for "Company Owned Stores." I'll be sticking to those from now on. For their reference, receipt timestamp shows 11/04/2025 18:40

ZERO STARS!!!!!…read more Avoid this place on N. Oracle at Suffolk Dr.! Rude, unhelpful. Also, NOT a corporate owned store! AT&T customer service is NOT U.S. based, and they will lie to you, or worse be completely incompetent! Let's be frank, they are abusive Wasted 4 days trying to acquire and set up a phone. It's now going back! I now wouldn't use AT&T if they paid me to do so! You've been warned

The manager of this store lied about the delivery time on my phone and had me sign documents under…read morea false precedence. I requested to place a down payment in store, instead of directly informing me that it was not possible before pushing the sale. She decided to hide the fact that it wasn't possible until I had already signed. Telling me it was ok, because I could just "call and pay more anytime". While that may be true, being misled to believe my initial request was able to be fulfilled is something I find extremely unethical. I contacted the business in post to get help in locating my currently lost phone, to be told "no, we cannot help you". With no further information on how I can locate my phone, who's delivering it, who I can call or where I can find the tracking information. The manager in response yelled at me, refused to let me speak, having an emotional melt down over the phone.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Tucson store today.

I am helping a senior citizen who signed up with door knockers from AT&T with the promise of…read moregetting "free" phones. I am looking at her bill and she is being charged for equipment, phone lines and add ons! She requested her original contract, as it is not available via the portal at the Marana store and they referred her to call the customer service line. The person Sam who assisted us could not access the contract and we have been on hold for more than 2HOURS! We still have not spoken to a manager. BEWARE of AT&T :(

Came into this location only to be greeted by the short, white guy with glasses, who had an…read moreattitude as if I was bothering him while her by talking to his co-worker. Will never visit this location again.

I visited this store recently to upgrade my iPhone 14 to an iPhone 17 Pro Max. Afterward, my…read moreaccount reflected an extra line and a new device charge that I did not authorize. I never received or activated the device, but the charges still appeared and my bill jumped significantly ($350 the first month, then about $250 in the following months). The follow-up with the representative (Mohammad) and the manager has been exhausting and disappointing, with repeated calls, transfers, and no clear resolution. If you have to use this store's service, verify all account changes in the Verizon app before you leave and insist on a printed order summary/receipt. Dont trust them but Chris.

So my internet with Verizon was getting spotty. Went to this store and was told I needed a new…read more(better) box. I was told to go to any UPS store to mail back the old one. I did that. I worked with Ali who was pretty nice. The new box was okay but I was having slow service. It finally worked well after two weeks. Then I get my monthly bill and it was more than double. No one said anything to me about my bill going up. I go to the store with my bill because the issue originated there. I got this guy, Jesus, who was very talkative. I explained that the bill had to be wrong. He quoted me a Bible verse and I asked that he not do that. As we talked through the bill, he said I was talking "crazy" and I asked him not to use that word. I did not yell, swear or curse. I was just being direct. Turns out I was overcharged because the account linked to the first box was not closed. And there was a charge to open the new one. Ali never said anything about an activation charge and why he didn't close the first account, I don't know. Jesus would not stop trying to bait me. He said maybe I should have called Ali, he said I should probably go home and call customer service and I said I wanted to solve the problem right now. He called customer service and then got very quiet. The rep talked me through everything. I thanked the rep and we hung up. I looked at Jesus and said, "Do better" and he said, "God bless you." Again with the religion. Very offensive and off-putting because I already had said please don't talk about religion. Suffice to say, I won't be going to that office ever again and I think they have a real problem with Jesus.

I had the screen protector replaced on 2 phones. Both came off within 2 days. They were expensive,…read moreso I expected them to last. I was wrong.

If I could give 10 stars for the help I received from Nick at this Verizon location on Silverbell,…read moreI surely would do that. I needed a lot of help transferring my data from my ancient old Iphone to my new Iphone 17. The patience and perseverance from Nick were amazing. This update took overnight. I will recommend this location and Nick to help anyone with new phone purchases and transferring of data - or whatever help they need. He is top notch - very professional and excellent at his work. I am so happy I made this purchase from this store.

it is almost comedic how many bad interactions I have had going in store to Verizon. What the point…read moreis of having somebody schedule an appointment except the last time that I tried to do a walk in I had to wait an hour and I have to be told they could not help me. So when I finally do a online appointment ahead of time and drive 40 minutes to a location that was able to fit into my timeframe only to be told that they cannot help me whatsoever and it is a first come first serve basis. To be told blatantly that the online scheduled appointments mean absolutely nothing when only one person is working. I pray that one day they decide to send a text message notifying somebody that their appointment cannot be done that day. Do not waste my valuable time and get driving. Verizon is frustrating.

Do not ever go to this T-Mobile store. It is the worse place to do business!…read more I ordered a replacement phone and got a text it had arrived and to pick it up within the week. I went in on Friday and they said they couldn't do it. The employee said the manager had to give him permission before he could do it but the manager was at a different location and wasn't answering the phone. He said he would have the manager call me and said he couldn't help me. The manager never called. I thought at the time that I was getting the brush off which turned out to be true. Two days later I tried to get my phone again and the employee told me the manager wasn't there again and he couldn't do it. I told him that the text said I had until Thursday to get the new phone or they would send it back. I told him I have to work until Friday so it needs to be done today. He said my only option was to cancel it and reorder it through another T-Mobile. I called another T-Mobile (45 minutes from my house) and they said they couldn't do it over the phone and I would have to drive there. I drove to the T-Mobile which was nice, professional, and helpful, cancelled my order and reordered. Kind of stupid and a waste of time but I had no other choice. I will never go back to the Oro Valley T-Mobile and I don't want anyone else to have to experience what I went through.

Customer service not good. Too long of a wait just to ask a question at this location. It used to…read morebe good when there were two young ladies working there, but now, two guys with no customer skill sets. If you're a customer, you may want to speak up and ask of any appointments maybe ahead of you as they won't tell you. When you've been waiting for 45 minutes and someone else walks in the door and gets service it gets very annoying. The sales person should at least let you know who's next whether you have an appointment or you just walked in .