I am helping a senior citizen who signed up with door knockers from AT&T with the promise of…read moregetting "free" phones. I am looking at her bill and she is being charged for equipment, phone lines and add ons! She requested her original contract, as it is not available via the portal at the Marana store and they referred her to call the customer service line. The person Sam who assisted us could not access the contract and we have been on hold for more than 2HOURS! We still have not spoken to a manager. BEWARE of AT&T :(

Came into this location only to be greeted by the short, white guy with glasses, who had an…read moreattitude as if I was bothering him while her by talking to his co-worker. Will never visit this location again.

I bought a phone for me and for my wife here and renewed our phone plan. Mike O. was very organized…read moreand helped us navigate a better phone plan. We love our new phones. He and the other staff working there that day were friendly and helpful. It was busy in there too. They all had excellent customer service skills and were knowledgeable about the products. We need to mention Mike's name again because he was just Awesome!

I recently moved to Tucson and had been using ATT in the Bay Area. I was receiving poor reception…read morewith ATT so decided to switch over to another carrier. ATT did everything they could to prevent my departure. I even went into their store near my residence and the man was extremely rude. Needless to say ATT will never get any of my business again.

You'll need to be very clear with what you're asking for -- and even then, restate it and…read moredouble-check what they enter. I'd recommend asking to see the screen before they charge your card. I went in to upgrade one watch and add another to take advantage of a promo. I mentioned this right at the start. After the order was placed, I noticed on the receipt that two new lines had been added instead of upgrading the existing one as requested. That mistake led to the hassle of canceling the order -- something they couldn't even do in-store. The associate didn't seem familiar with the promo until he looked it up himself, and overall didn't appear very motivated to complete the sale. Maybe that's because it was a ship-to-home order, but either way, it left a poor impression. Important note: this is an authorized retailer, not a corporate AT&T store. There are only two company-owned stores left in Tucson. You can find them using AT&T's store locator (top right of the website or in the menu) -- just make sure to filter for "Company Owned Stores." I'll be sticking to those from now on. For their reference, receipt timestamp shows 11/04/2025 18:40

ZERO STARS!!!!!…read more Avoid this place on N. Oracle at Suffolk Dr.! Rude, unhelpful. Also, NOT a corporate owned store! AT&T customer service is NOT U.S. based, and they will lie to you, or worse be completely incompetent! Let's be frank, they are abusive Wasted 4 days trying to acquire and set up a phone. It's now going back! I now wouldn't use AT&T if they paid me to do so! You've been warned

I went to the AT&T store at the Tucson Mall and have nothing positive to say about them. It gets…read moretwo stars because my AT&T service overall is pretty good, good reception and I've got a plan that includes HBO Max. I went for a minor feature on the phone that wasn't working. The salesperson tried to talk me into upgrading the phone. I said no, I just wanted helped with one feature on the phone. A older white male walked into the store and asked for help with something on his phone. The salesperson asked the guy if he was an AT&T customer and he said no. The salesperson said he would give me some time to think about the upgrade then assisted the older white male (who was not an AT&T customer). The salesperson then helped the next person to walk in without assisting me, at that point I left.

So the manager of the store took my phones and refused to give them back even to delete my personal…read moreinformation that was on Thursday that I returned the phones I was given a fake receipt with no account number they just ran my debit card. Since that day I have actively been fighting with AT&T to release my phone numbers and even though the manager has possession of them and there are charges being made and phones being answered they refuse to release my phone numbers. Is the standard procedure at AT& To

The associate that was at the store was not friendly. No greeting and stared at my daughter and I…read moreas if we had disturbed her time with a male customer. I had to initiate the communication by asking to fix the phone screen. Then she replied " I don't fix that here." Then I had to ask her where. Later the door was closed 45 mins before closing time.

Great service and delicious Mac and Cheese from Sauce pizza/wine, at 7117 N. Oracle Rd., Tucson,…read moreArizona.I stopped for three takeouts for lunch, always very helpful.If you never tried there chocolate chip cookies, try them the best in town. Next time your looking for a great place for lunch, a birthday, anniversary or even a date night. Outdoor seating available.Thanks to the entire staff at Sauce.Don B.

Had the worst experience with the girl working at this store (Arizona Pavillions Dr, Tucson, AZ)on…read more12/19/2022. Cold, closed off, short, mean, and rude/snarky comments were made to my mother and I who just needed help. Made us feel like a burden and a bother- terrible customer service. The manager was able to control the situation better, but this store needs better employees with better customer service skills. There are going to be difficult customers anywhere you work at, if you want to work in the industry, you need to know how to talk to them!

I had the screen protector replaced on 2 phones. Both came off within 2 days. They were expensive,…read moreso I expected them to last. I was wrong.

Cancelled my personal account after 7 days. Ive been a customer of Verizon for over 20 years on my…read moremoms Verizon plan. I decided to get off my moms plan and get my own plan. From day 1, Ive had nothing but problems, CSR rep from another country deleted my account and my promotions, added a new account and someone tried to order a phone on my new account and Verizon didnt take responsibility for it. Also, my bill each day for the last 7 days with Verizon was more and more. Started out as 133.00, then 146.00, then 162.00, then 196.00, and finally 204.00 for a 1 line plan with no extras!!!! On January 18th, cancelled my account and switched to a different carrier. Was told by the CSR of Verizon (5th person), I could take my devices to the store where I made the purchases. So, we went to the Arizona Pavillions Cortaro location and it was there I explained about ALL the things I went through in the last 7 days with my new account. The CSR went to the "supposed" manager, Guadalupe, and she straight up stated she was not taking back the devices and it pretty much was not her problem!! She was overtalking both me and my husband when trying to explain everything that had happend and she was not willing to provide the "excellent customer service" that Verizon says they provide. She was resistant, rude, not helpful and could care less about my situation or what we had to say. She should not be in a management position, or any kind of higher up level, she is not for the customer, unless you are there to make a nice, big purchase!!! I will NEVER go to this location ever and BUYER BEWARE!!!! Verizon practices Bait and Switch methods. They are friendly and helpful when you want to spend money, but after, you are just another customer and could care less about helping you. Verizon will mess up your account, say they are there to help, but they dont even document your account. After only 7 days, I have switched carriers and will continue filing my reports to the BBB, Federal Trade Commission for Bait and Switch tactics, and the Attorney generals office!!!!

Placed an online order and opted to pick it up in store. The gentleman who assisted me was friendly…read moreand efficient. Thanks for making the purchase easy!

We went to this location based on the recommendations for Stephanie. OMG, was she ever…read morefantastic!!! Stephanie patiently explained the differences and benefits of each phone and plan and made great recommendations. We purchased two new phones and accessories, and upgraded our plan. Stephanie was professional, fun, and knowledgeable. And on top of that, she's just a delightful human! Thank you, Stephanie!

Stephanie was amazing! It was a busy Sunday and she did a great job welcoming everyone. Great…read moreservice and great team at this location...

If I could give 10 stars for the help I received from Nick at this Verizon location on Silverbell,…read moreI surely would do that. I needed a lot of help transferring my data from my ancient old Iphone to my new Iphone 17. The patience and perseverance from Nick were amazing. This update took overnight. I will recommend this location and Nick to help anyone with new phone purchases and transferring of data - or whatever help they need. He is top notch - very professional and excellent at his work. I am so happy I made this purchase from this store.

it is almost comedic how many bad interactions I have had going in store to Verizon. What the point…read moreis of having somebody schedule an appointment except the last time that I tried to do a walk in I had to wait an hour and I have to be told they could not help me. So when I finally do a online appointment ahead of time and drive 40 minutes to a location that was able to fit into my timeframe only to be told that they cannot help me whatsoever and it is a first come first serve basis. To be told blatantly that the online scheduled appointments mean absolutely nothing when only one person is working. I pray that one day they decide to send a text message notifying somebody that their appointment cannot be done that day. Do not waste my valuable time and get driving. Verizon is frustrating.