Don't trust them. I can't imagine they will be in business much longer. If I could give zero stars, or negative stars, I would have. Tucson Tablet Repairs has hands down the worst customer service I have ever experienced. Buckle up for this one:
I was looking for a place close to home to fix my Microsoft Surface Pro 3 screen. It had one crack that extended from the bottom right corner to the middle of the top. I called Tucson Tablet Repairs and he did not hesitate in telling me he could fix it. I kept the Surface as it was still marginally functional. I went in a few days later and paid for the repair so they could order the part. I was told that the part would be in Wednesday or Thursday. It did not get there until Friday. Things happen I understand, no big deal. I dropped my Surface off the afternoon of Saturday October 27. I was assured that it would be done by 3pm on Monday October 29. I told him I would be there at 3 to pick it up as I need it for work. On Monday, I stayed home from work, as I work 60 miles west of Tucson so that I could be there at 3 to pick it up. I show up at 3 and they are closed. I call (calls must go right to his cell phone) he said "Sorry, I had some errands to run so he did not come in today." I asked him why he didn't call me, he had my number and knew I was coming in. He did not have an answer. After pressing him a little more he said his car wasn't working. I offered to go pick him up, as I needed my Surface. He declined my offer and said he would try to get to it tonight. I get a call at about 6pm and he said he was refunding my money as he was not able to fix it. Gave me some story about firmware. Said the screen would not come on anymore. I tried to pick it up on Wednesday and they were closed again, no sign, nothing. Went to pick it up on Thursday . It was destroyed the screen was shattered and missing in parts. I was speechless. I did ask him how he could stay in business. He did not limit his liability with me at all. I signed no waiver. He is a lawsuit waiting to happen. After I left, I called and told him that I would be sending him a bill for the replacement cost of the Surface. He had the gall to say "I almost said no, because I thought this might happen. I just didn't know you'd be like this." Needless to say he will be getting a bill for the replacement cost. If that is not paid I will be exploring other options. read more