Great service updating my little Mac Book Air with a new hard drive. They kept me informed all along the way and worked diligently to transfer all my data over. read more

I have been working with AZ Computer Guru for over 15 years. For most of that time, I was manager of a facility with two laptop computers and two desktops, and I had everything from virus infections to system slowdowns, and the helpful staff took care of everything quickly and without problems. My latest job with them was to take a relatively low capacity laptop, upgrade it to Windows 10, and clone everything onto a new SSD. Everything works fine, and much faster! Thank you Andy! Richard read more

I have been a customer of AZ Computer Guru for years. They even put together a new PC for me. This last time I had the SSD fail and they installed a new one. It took longer than I was led to believe, but this was not a problem as previous work had taken longer than estimated, too. After I received the machine back, I asked if they would help me restore my data from an external drive. I was assured they would. Not so. Several emails requesting help have gone unanswered to this day and those were sent nearly a month ago. At one point I asked if they could not, or would not, help me, would they recommend someone who could. Not a word. Finally, I received prompt help from another source for what turned out to be a pretty simple procedure. I don't think I will be doing business with the Guru in the future. read more

They got my problem resolved and me out the door so fast - without my even leaving my computer there. I'm back in business.

My laptop died due to a hdd failure. I handed it off to them for repair which was fast friendly and cost effective. They ended up replacing said hard drive and putting (cause it's a PeeCee) Micro$loth's Winblows back on it with my recovery disks. They also installed a great anti-virus (which I have never liked to run before) and a couple other "make my system run like a champion all the time" programs. The work was completed before I expected it to be done. They phoned promptly when they had "go ahead" questions and kept me updated via emails throughout the service request. I have used other services in the past. The BlueBox store's "geeks" are mere fumbling children when compared with the experience and knowledge of the Guru's at this place! Now that I have experienced Arizona Computer Guru's service - I'll never go anywhere else. To sum it up here's a quote from their website, "In fact, Cox Communications, Apple Stores, and other notable IT service providers have referred their customers to us for the resolution of particularly troublesome issues." That says it all right there boys and girls! I want to go to the "go to guys" for "the other guys". Why mess with the rest when you can start with the best? I use my computer in a business sense and can not afford to be "down" for any length of time. These guys got me up and running quickly. Signed, Web developing computer geek. read more

They were excellent- helpful, answered my questions, they did not try to 'up-sell' me. I'll go back next time I break things.

Been here a few times since my initial visit and was happy with the help and service I received from the techs and the front desk. Overall a good place to go! read more

Kathy did a great job putting a screen protector on my new laptop. Very pleasant and professional employees, they were so nice to my husband too. I will make sure to go back to them for all my tech needs! Nice price, as well. read more

Received the finished product finally. I received phone calls and email updates all the way through and not only did they check what I was worried about, but they also did a full computer scan to check for holes in the operating system and software without charging extra! I really really like this place and would highly recommend it to anyone looking for computer help. Please please don't call the big box stores! They're idiots! This place is first class! read more

Took my 8 year old laptop in for a cooling fan issue. it took a little longer then I thought it would for diagnostics because of the cooling fan issue and the fact that I didn't have a running dvd drive but still well within the quoted 5 days. Their system sent emails to me at every step and Carl called to explain too. they ordered the new fan, applied the sync compound, removed malware found on my laptop and installed programs to keep it from happening again. Even found a used battery to replace my dead one at a good deal. My computer runs great and I'd take it back if it ever needed more work in the future. Good Job! Update as of 2/29/16: Had a small issue with file permissions that was discovered after I first published this review. I wrote an e-mail on their website on a Friday evening expecting not to hear anything back til Monday. They called me on Saturday there wasn't much time to do anything so made an appointment for Monday to do a remote access fix. it took hours but all covered under the warranty for the work that was done in the shop. Problem fixed all the files are mine again and laptop works like a dream. Thanks again. read more

I have used Guru to build a few different websites for me and they have done a great job of not only designing the website for the look I wanted but also helped my SEO considerably with how they helped me design the back end of the website. They have always been available to me if I ever had any issues with learning how to do my own editing and adding content to my sight. Very happy with their attentiveness to my needs as a small business owner and taking care of a lot of the little things that I can't always think of on my own when it comes to my web presence. They are also affordable and reasonable. Many other web designers offered the same services to me for over double the price that Guru did the project for. read more

Now that they have a new shop on the Eastside, it's convenient as well as rewarding to have a repair and great service nearby. I am very happy with the work done on my desktop PC, its new OS and new harddrive. I highly recommend Arizona Computer Guru. I have had services over the last 10 years with 2 other computer service companies and the 3rd time is the charm. read more

I came to Computer Guru,more than 4 wks. ago,and talked to an employee named Harold,and told him I would need data transfer,as well as his expertise on a new computer that i was planning to buy and was the new computer,able to be updated in the future with a newer vidio card,etc. I called him twice in 2wks.,never heard back from him. Then I met the owner,who I have heard on the local radio show,about this sitution and met him in person,on a Sat.We (myself & the owner,Mike) talked for 1/2 an hr. about what my needs were,concerning the new computer and even gave him a spec. sheet and then he said he would call me back. Never did. I would not recommend this company to anybody,as they are not professional enough to even have the courtesy of calling back a perspective customer. I will take my business to Compuer Renissence,as I have heard from previous customers,they deliver. read more

I have used computer guru for nearly 10 years, if not longer. I have no business using a computer because i am a big dumb dumb when it comes to understanding many things about them. But in my business i need to have several and at times things get old ~ like the systems, our memory gets too full, we get a virus, etc. Each and EVERY time i call i am greeted by Winter with her genuine helpful sweetness. she is ALWAYS patient listening to me ramble on trying to explain what i need. It is not very often she does not have an answer for me, but on occassion she has had to follow up with a return call and let me tell you..she is very prompt and thorough. For the life of me i can not imagine ( the person who wrote a bad review) who would have not received the same treatment as we all do. Perhaps that gentleman was just having bad day and should try calling them again. I think they would be surprised at the level of customer service you really do receive! It is so comforting to know that after all these years most of the same techs (like Howard) work on my systems and are so helpful. They have a way of making you feel like you are the only customer they have, giving you their full attention while i see work up piling up while standing in their office. And, they are even good at laughing "with you" too! Rob, my "web master" is AMAZING! I can not even tell you what he has done for us with our business website. His kindness, patience, knowledge and work ethic are extremely profound! He has such great ideas and goes way beyond to make sure you are treated politley even when my frustration with my own deadlines are nerve racking Rob finds a way to remain calm and kind to me. His suggestions of photos, content and placement are amazing. I could NOT have done this with anyone else. I will forever be grateful. Thanks to EVERYONE at Computer Guru yes, even Mike - the owner (wink-wink) are all great people. I would suggest giving them a call. Whether you just need help learning a program, getting savvy with social media, need a website created or you think your entire world has CRASHED.....call the GURU'S they can help make your life much easier! read more

Had a great experience with Mike, the owner, Howard, the tech and Becky their office manager. Everyone is professional, awesome and I enjoyed working with a local Tucson company instead of Apple Care. I work just up the street and Mike stopped into my work to give me an update on my computer in person. I ended up having to buy a new computer because by human error, I fried the motherboard on my laptop. Howard helped me select the best desktop for my needs and they completed a data transfer for me to the new machine. *Fingers crossed* I won't be needing their services for a good, long time, but I will be referring all my friends to them and listening to their podcast. Check them out! read more

heard good things about them from a friend so I brought my laptop in to be cleaned up. I came in two weeks later to pick it up (they were renovating their store during those two weeks) and they had it ready, except the cd rom was missing! They said they lost it during the renovation and they refused to replace it. Very unprofessional. They might be a good business usually, but in my one experience they screwed me over. read more