I went into the Batteries Plus in Marana and cannot thank them enough for fixing my phone on Sunday May 17. I need my phone to work and had resigned myself to an expensive day. These gentlemen were able to find the problem quickly and with no charge. Thank you for helping me!!! These are honest and kind people. read more

Needed a new battery for my car, went to Costco and they were backed up 15 deep at the counter. Had heard good things online about the batteries at Batteries Plus, and they were a few minutes away so gave it a shot. Walked in, nobody there, the young lady gave me a choice of 3 batteries that would fit my Forester, went with the 4-year warranty (AGM). She was very good at doing the install. I asked her how many she had done: "3 per week for the last 3 years". You do the math. Very positive experience, providing the battery lasts 4 years I will be back! read more

Batteries Plus - Auto Parts & Supplies Near Me - Tucson, Arizona

I entered the store to ask for help navigating the correct battery to replace on a project motorcycle. The guy was very rude, complained he already charged the wrong battery I had ordered after I explained I wasn't sure the one online was the right size. He was angry and blamed me for ordering the wrong one, then proceeded to tell me to fill and charge the correct battery myself. I decided not to purchase anything and left. He wore a satanic ring and was very unpleasant. read more

Outstanding customer service with a huge selection of batteries. I needed an motorcycle battery and they beat the dealers price by a long shot. Even those car part chain stores. read more

The employees are rude unhelpful and have no knowledges of batteries from what I can tell. Use Amazon they are cheaper and you have the same chances of success getting it right because they don't know anything. read more

Have I told you yet about Batteries plus? You got it, they can pretty much fix it! Broken or cracked Phone screen? They fix it! Got a weird shaped lightbulb that's burnt out or broken from that crazy New Year's Eve party you just had? They can replace it! Key fob beeping at you that it's time to replace the battery? They got it covered! Well this is a very convenient and helpful place. In fact, you can set an appointment on line. And I'm here to tell you this is the nicest bunch of customer service representatives I have run into in awhile. Just professional and knowledgeable. I just had my garage door openers fixed. They let me know that one of them might have the LED about gone. That's good to know. In my brain hole, it was just the battery. Oh... and they carry phone assessories. I'll be back in at the end of the week as my car dashboard was beeping again. I'm thinking now what? Sure enough, now the other fob wants her battery replaced. My God! These things are becoming a little bit more humanized than I ever imagined! read more

I want to support local business. I ordered a somewhat specialty battery online to pickup in store. A day or so after I ordered the store manager Called and said it would need to be a few days until it was picked up and that it may not be the exact brand - x2/North Star vs odessey. No big deal but weird. When I arrived the battery was a 27m not a 27 f like I ordered. He apologized and said he would have to make some calls - no immediate response this really passed me off. Eventually I got a call saying the correct battery was ready. I walk in and it's not a odessey but an x2 - this is what I ordered and the guy was surprised as I was...???. A few days later I was getting ready to install and realized it wasn't a 27f but a 27. The terminals were on the wrong size. I went back livid. Luckily the manager wasn't there as I was ready to tear him apart. Long story short I got what I finally got the correct battery - not the x2 I ordered but a odyssey performance in 27f I should have left a single star but the 2 gentleman at the end really saved it. They were great. The store manager Eric may be really nice and polite but the competency is lacking. Lacking big time! read more

I needed a phone screen replaced; dropped it off & they called in an hour that it was ready to be picked up!

Great service! In and out of the store in less than 2 minutes for a new battery for my car key fob. Will definitely be back! Love the ease and speed of coming here! read more

The worst service ever!!!! Josh wanted to charge me $21.99 for a garage door battery (on Amazon they're $5.99 for a pack of 10) he quickly took my garage door opener wout saying how much. I asked he said $21.99 I said how much is the battery he said $10 for 2. So I said I'll take one pack. He said which batteries? I tried to remove the cover of my garage door opener and I asked for his help he said it'll cost $21.99 w a rude tone! Do not got there! They will try to rip you off! read more

Wish I could have gotten in the store. Opened at 10 on Sunday. I get there at 10:45am. The only employee there was outside putting a battery in a truck. Had the door to store locked. Another customer came by. Got the same message as me, "I'll be done in a few minutes". She left after 5 minutes. I waited another 15 minutes, 20 minutes total. He didn't acknowledge I was there again, went to the other side of the truck and kept working on it. Lost two customers, not sure how many more. I thought it was a retail store, not a mechanic shop? read more

Worst customer service. Horrible manager. Never even took my information regarding the battery that they needed to keep overnight to test. A 14 day return policy on a $300 battery. Will NEVER purchase anything from this company again. read more

Incompentent! I called first to confirm the car battery was available and they were able to preform the service. When I arrived they didn't know where the battery was and then couldn't test it and finally wouldn't install a new one because of location. We're talking 2015 Jeep Grand Cherokee. I Left and went to the 1st. ave store. They acted professionally and installed the battery without any issues or whining. Never will I go to the Cortaro store for any battery needs. Poor service equals out of business! read more

Used to be reliable store, but personal changes have not been for the better. Snarky counter girl and inconsistent service seems to be the norm. If you want to be treated like a paying customer and want RELIABLE service. You might consider an alternative. Response Note: manager is out of touch or being lied too. Was never told battery was not available. Your counter person was just rude. This was my third trip in as many days to facilitate a service from your store. We try to support local businesses, but their are too many places that want our patronage to support this behavior. read more

Eric, the store manager, is possibly the most professional and friendly customer service people I have ever had the pleasure of dealing with! Extremely helpful and professional! What a lucky store to have such an employee! I will frequent this store due to him! Store #101 in Tucson AZ read more

I came here because the previous location I had been to did not have the necessary hardware to fix the problem that they created. I was met with complete doubt that I knew what was wrong with my phone, as well as scrutiny for coming to this location at 5:30 pm even after the previous location called to make sure if I came at 5:30 pm that there would be enough time to fix my phone. After fixing my phone, I was very grateful but encountered another problem--my touchscreen was not responding to touch properly. Upon calling this location, the same person who was rude to me the night before sounded annoyed and/or inconvenienced that he would have to replace my screen again (surprise). If you are in need of a Square Trade or Assurance repair, it's easier going to the Apple Store the first time around. read more

Great customer service. Erik and his crew provide excellent customer service with a great attitude. We keep returning for the services they offer. They've repaired my cell phone, I Pad and replaced batteries in our cars. Not only do they sell you a battery, they install it too. Great to see places still provide customer service in today's world. read more

Store closes before it's original times stated on the door. It's like they don't want any business.

Battery was going bad on vacation in San Diego. I called around and NOBODY could tell me they had a battery for our 2016 Scion iM. So we took a chance and drove it home to Tucson without shutting it off. We then called to find out when Eric would be in. Eric had helped us for years. A+++ service and he always knows what's best for us. So we just went over and this is actually what happened. Walked in the door, he was at our car in 30-seconds, he measured our battery, he gave us two options, he installed it, he asked us if we needed any other batteries for other devices, we paid, and we were gone in all of 10-minutes. And by the way...this is the NORM for Eric. Many thanks Eric and B+! read more

Joao was awesome and got my ophone back to shape and saved me from buying another one!! Thanks for the excellent service!!

Would have given this location five stars but they only had one package of the bulbs that I needed three of. However, staff is always very friendly and helpful. They called another location that we will be near later in the day and the bulb will be on hold for me. Thanks read more

Ordered a replacement car battery while I was waiting for my Mazda to get an oil change at a major service center that quoted me $165 for the battery and install. Received a 10% discount for buying the battery on line and an additional $18 core refund after it was installed free of charge. Batteries plus Bulbs quoted $131 and with the discounts, I was out the door at $100. Saved $65 and never sweated or got my hands dirty. 10 mins total time at Batteries plus Bulbs. Outstanding. read more

I went in to get a new cell phone battery installed. The service was outstanding! The only reason I have to take one star off, is their inventory system told them the battery I needed did have NFC capability. But, when I took the phone to try the NFC, it wasn't working. I spoke to Eric, he was fantastic about researching the problem, trying to find a solution. Eventually, he reinstalled my original battery, refunded my money, and kept apologizing over and over. He took full ownership of the issue. I would love to see that level of customer service everywhere I shop. Thank you Eric for taking such great care of me!! read more

This is the store you need to go to for all your unique battery needs, including a car battery. I was looking for an older video camera battery and they were able to help me by looking at the device. I didn't have to know exactly the battery I needed before purchasing. I found their prices to be good and their customer service outstanding. I also found out while visiting this store that they are locally owned and operated...not a big nationals chain. Love that! read more

Great experience; we were helped by ERIC who was just the nicest gentleman. He treated my wife and I with the upmost respect, gave us a very generous military discount, and installed our new battery for us. His attitude and demeanor made the trip very pleasurable; super nice dude. We will def return for our next battery. read more

Claim to be able to fix I phones. They were unable to fix mine. They also reassembled the iPhone badly. If you like your phone keep it clear of this place ... read more

I placed an appointment to replace my iPhone 6 cracked screen. The appt was easy to make and you received $10 off for scheduling online. The young man who helped me was friendly and helpful and that's why I at least have 2 stars. The replacement screen is awful and low quality. This is my first screen replacement and assumed they would put in a quality screen. The screen has a blueish tint, blurry and drains my battery. If they would have explained to me I was receiving a less quality screen, I would just went to the Apple Store. Cost me $108 plus tax for a screen with distorted images. Very dissatisfied. read more

Bad customers service, not helpful at all. The one by the tucson mall is waaaay better

The staff was friendly and knowledgable. I called earlier for something specific which they happily held for me. Replaced the battery in my key fob for $8.00. read more

Great service. A battery that I purchased in Phoenix died on me, and I couldn't find the receipt. The gentleman working helped me figure out which store in Phoenix I purchased it at, and then patiently walked the young man in Phoenix (who was new) through how to find, print, and fax the reciept. By far the best customer service I've experienced anywhere lately. read more

5 stars for very friendly and helpful service. After our car battery suddenly died we went to the Batteries Plus at the Arizona Pavilions. The gentleman working there was very helpful in doing an alternator test and a load test to determine if the problem was in the battery or if it was in the alternator. He determined it was just with the battery. After selling us a new battery at a fair price he helped us install the new battery and took away the old one. read more

Don't expect this store to give any leeway on product warranties in the name of customer good will and retention. I tried to return a failed motorcycle battery that was 3 weeks past the 1 year full replacement warranty. The best they they would do was a meager discount off of the full price of a new unit. I bought a different brand elsewhere at a lower price. read more