Went to this store today on Tanque Verde, David helped me with putting on a new case on my older…read morephone, my arthritis prevents me from taking off the old one. Very helpful. Honest and trustworthy . I will go there again since I always have trouble with my phone.

This dude confidently told me they had excellent privacy screen protectors, yet this is what I…read moregot... for an astounding 78$. Value is lower then me when I was at rock bottom. For 78$, I should get a happy ending, especially for this false bullshit.

Cancelled my personal account after 7 days. Ive been a customer of Verizon for over 20 years on my…read moremoms Verizon plan. I decided to get off my moms plan and get my own plan. From day 1, Ive had nothing but problems, CSR rep from another country deleted my account and my promotions, added a new account and someone tried to order a phone on my new account and Verizon didnt take responsibility for it. Also, my bill each day for the last 7 days with Verizon was more and more. Started out as 133.00, then 146.00, then 162.00, then 196.00, and finally 204.00 for a 1 line plan with no extras!!!! On January 18th, cancelled my account and switched to a different carrier. Was told by the CSR of Verizon (5th person), I could take my devices to the store where I made the purchases. So, we went to the Arizona Pavillions Cortaro location and it was there I explained about ALL the things I went through in the last 7 days with my new account. The CSR went to the "supposed" manager, Guadalupe, and she straight up stated she was not taking back the devices and it pretty much was not her problem!! She was overtalking both me and my husband when trying to explain everything that had happend and she was not willing to provide the "excellent customer service" that Verizon says they provide. She was resistant, rude, not helpful and could care less about my situation or what we had to say. She should not be in a management position, or any kind of higher up level, she is not for the customer, unless you are there to make a nice, big purchase!!! I will NEVER go to this location ever and BUYER BEWARE!!!! Verizon practices Bait and Switch methods. They are friendly and helpful when you want to spend money, but after, you are just another customer and could care less about helping you. Verizon will mess up your account, say they are there to help, but they dont even document your account. After only 7 days, I have switched carriers and will continue filing my reports to the BBB, Federal Trade Commission for Bait and Switch tactics, and the Attorney generals office!!!!

Placed an online order and opted to pick it up in store. The gentleman who assisted me was friendly…read moreand efficient. Thanks for making the purchase easy!

This is our go to Verizon store( happy Verizon customers)…read more Everyone here is great, but Bobbi Jo R. went above and beyond with my IPhone 11 purchase yesterday. Professional, KNOWLEDGEABLE,thorough and patient!!! I am a techie, husband is not so Bobbi Jo went over everything twice ...what an asset to the store! She made copious notes on my p.o. so that husband could refer to it at home. 2 hours later ( she never lost her cool), I had a new phone with many accessories and a very satisfied husband who paid for it .

Verizon Wireless Business Partner Executive Referral group…read more(cersBGCOPartnerExecutiveEscalations@verizonwireless.com) finally helped us regarding this predatory sale in this Victra owned store. The corporate company made right what their business partner would not. But if you don't want to have to go through all this trouble just stay away from this store and make sure you are going to a Verizon Wireless corporate owned store and not a partner store.

I'll always come to this store, the reps are very knowledgeable and friendly…read more I've had bad experiences at other locations but I don't want to lose the network of verizon, it works everywhere! This location is my go to location for all my wireless needs!

Standing in the store for 30 minutes, customers all over. No end insight...1 poor guy working…read more Guessing this labor shortage is hitting them too.

Very prompt and friendly service. The attendant was so informative as she walked me through the…read moreprocess to change carriers.

Sales staff is very knowlegable and friendly and purchase and setup was fast and easy but it take a…read morecouple of trys (3 for us) to complete the whole process. The only reasons for the 4 star review is: 1: They can get busy and for a small store you may have to wait or come back at a later time. We opted to come back but we are retired so was not a big issue, just more of an inconvienence as we live a bit away. 2: Stock is somewhat limited so you may have to order your device but they are good about letting you know when it comes in. Our two phones took a couple of days Will come back again for the friendly staff which makes up for alot and is nice.

I have purchased my phones and tablets from this store and have always been satisfied with the…read moreservice. I have also gone to this store with various problems (my errors) and always received help. In fact I need to go tomorrow with an issue I created.

I visited this store recently to upgrade my iPhone 14 to an iPhone 17 Pro Max. Afterward, my…read moreaccount reflected an extra line and a new device charge that I did not authorize. I never received or activated the device, but the charges still appeared and my bill jumped significantly ($350 the first month, then about $250 in the following months). The follow-up with the representative (Mohammad) and the manager has been exhausting and disappointing, with repeated calls, transfers, and no clear resolution. If you have to use this store's service, verify all account changes in the Verizon app before you leave and insist on a printed order summary/receipt. Dont trust them but Chris.

Rob was very helpful with selecting a new phone. He was friendly and competent and I'll be back in…read morethe near future for more accessories too!

I am a customer of Verizon. I pay my bills. A few months ago I spoke with a Mare about the 55+…read moreplan, I am 60. She was going to honor it for me. Her exact words. And for two months the discount was there. Today I spoke with a Courtney and a Jasmine. One Courtney was good, she just answers phones but as a manager Jasmine tried to twist my words and the words of conversations she was not a part of. She tried to assume something that did not happen and she was rude. I am eligable for a 55+ plan. Sprint has offered it to me and to buy off my Verizon phone. I am completely disenchanted with a company I have been with off and on for years, probably since you the beginning. At this point I have been lied to, disrespected and now I would like an email address to someone other than a call center. I am a customer who deserved to be understood and not manipulated because of my age. Shame on Verizon, For everyones information Sprint will offer you 55+ plan and buy off your Verizon phone. Coverage between the two companies is pretty much the same, the only difference is one wants to keep customers and one does not.

I had a great experience at this Verizon Wireless store. Bree and Elle helped me get the best deal…read moreon a new iPhone, set up a new line, and transfer all my data smoothly. The process took some time, but they were incredibly attentive and provided personalized service throughout. I never felt rushed, and they made sure everything was done correctly. There's also another representative who has helped me in the past whose name I can't remember right now. She was assisting other clients during this visit, but she's absolutely amazing as well, and I'll come back to edit this once I remember her name. The store is conveniently located on the corner of Ina and Oracle, with easy parking. I've been to this location multiple times, and every experience has been consistently positive. Seriously, the team here knows what's available and does everything they can to make sure you walk out of the store happy.

Alexander Cavelli (Alex) at the Verizon Ina and Oracle location was very pleasant, patient with all…read moreof my questions, and explained everything totally clearly. He did not rush me. At no point did he pressure me to sign a contract or buy anything from Verizon. However, with his capable, thorough help, I did change carriers. Seek him out if you plan business with Verizon.

I was exchanging phones with Verizon corporate and there were extensive pop ads coming from a 3rd…read moreparty app I mistakenly downloaded. There were also issues with a sim card & connectivity as well. I originally went to a Verizon company store but because their focus is entirely on adding new lines of service and selling you a new phone they basically don't care coupled with no support. The team here worked tirelessly on getting this issue resolved at no charge. Unbelievable great customer experience & without any reservation would recommend them as your cellular provider or for any cellular issues that may come up.

Asked the person who works there regarding phone service but the guy said that call customer…read moreservice instead. Wow, just wow!

Associates don't know their own promotions on devices. They just want to sell you random things you…read moredon't need and try to push you even if you say no. Make sure you watch what they are adding/ removing on your account because apparently they don't know what they're doing. And when you go in the store to fix their mistake, you get charged hundreds of dollars on future bills. Customer service line is atrocious. I called multiple times, the first guy was terrible and put me on hold and did not look up my account. I had to tell him several times what my credentials were. In store associates need better training. They don't know what they're talking about and will give you the green light and promises of discounts but when you follow up with them later they will act like they didn't tell you that discount would apply. Retrain them or replace them at this point.

Leslie Latimer at the Verizon store on Oracle was extremely helpful and professional. She took the…read moretime to clearly explain my bill, showed me exactly where my charges were coming from, and walked me through every option available to lower my monthly cost. She genuinely listened to my concerns and made me feel comfortable as a customer -- something I haven't always experienced in past interactions. She helped identify services I was paying for unnecessarily, explained how my insurance could actually work in my favor with my current situation, and made sure I understood every step before making changes. Leslie was knowledgeable, patient, and truly cared about helping me, not just rushing through the interaction. Because of her, I feel much more confident about my account and my plan going forward. I would absolutely recommend working with her.