Cancelled my personal account after 7 days. Ive been a customer of Verizon for over 20 years on my…read moremoms Verizon plan. I decided to get off my moms plan and get my own plan. From day 1, Ive had nothing but problems, CSR rep from another country deleted my account and my promotions, added a new account and someone tried to order a phone on my new account and Verizon didnt take responsibility for it. Also, my bill each day for the last 7 days with Verizon was more and more. Started out as 133.00, then 146.00, then 162.00, then 196.00, and finally 204.00 for a 1 line plan with no extras!!!! On January 18th, cancelled my account and switched to a different carrier. Was told by the CSR of Verizon (5th person), I could take my devices to the store where I made the purchases. So, we went to the Arizona Pavillions Cortaro location and it was there I explained about ALL the things I went through in the last 7 days with my new account. The CSR went to the "supposed" manager, Guadalupe, and she straight up stated she was not taking back the devices and it pretty much was not her problem!! She was overtalking both me and my husband when trying to explain everything that had happend and she was not willing to provide the "excellent customer service" that Verizon says they provide. She was resistant, rude, not helpful and could care less about my situation or what we had to say. She should not be in a management position, or any kind of higher up level, she is not for the customer, unless you are there to make a nice, big purchase!!! I will NEVER go to this location ever and BUYER BEWARE!!!! Verizon practices Bait and Switch methods. They are friendly and helpful when you want to spend money, but after, you are just another customer and could care less about helping you. Verizon will mess up your account, say they are there to help, but they dont even document your account. After only 7 days, I have switched carriers and will continue filing my reports to the BBB, Federal Trade Commission for Bait and Switch tactics, and the Attorney generals office!!!!

Placed an online order and opted to pick it up in store. The gentleman who assisted me was friendly…read moreand efficient. Thanks for making the purchase easy!

Brandon, the owner of the Phone Repair Hub, is terrific. He replaced a battery for my iPhone 13 for…read morea reasonable price and showed me how to deal with some technical issues for free. He couldn't be nice or more knowledgeable. Pat r

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Fast, easy service installing a replacement screen cover while shopping. They warrant and stand by…read moreit too, no Qs asked, if it doesn't last.

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

I am helping a senior citizen who signed up with door knockers from AT&T with the promise of…read moregetting "free" phones. I am looking at her bill and she is being charged for equipment, phone lines and add ons! She requested her original contract, as it is not available via the portal at the Marana store and they referred her to call the customer service line. The person Sam who assisted us could not access the contract and we have been on hold for more than 2HOURS! We still have not spoken to a manager. BEWARE of AT&T :(

Came into this location only to be greeted by the short, white guy with glasses, who had an…read moreattitude as if I was bothering him while her by talking to his co-worker. Will never visit this location again.

Great service and delicious Mac and Cheese from Sauce pizza/wine, at 7117 N. Oracle Rd., Tucson,…read moreArizona.I stopped for three takeouts for lunch, always very helpful.If you never tried there chocolate chip cookies, try them the best in town. Next time your looking for a great place for lunch, a birthday, anniversary or even a date night. Outdoor seating available.Thanks to the entire staff at Sauce.Don B.

Had the worst experience with the girl working at this store (Arizona Pavillions Dr, Tucson, AZ)on…read more12/19/2022. Cold, closed off, short, mean, and rude/snarky comments were made to my mother and I who just needed help. Made us feel like a burden and a bother- terrible customer service. The manager was able to control the situation better, but this store needs better employees with better customer service skills. There are going to be difficult customers anywhere you work at, if you want to work in the industry, you need to know how to talk to them!

I had the screen protector replaced on 2 phones. Both came off within 2 days. They were expensive,…read moreso I expected them to last. I was wrong.

We went to this location based on the recommendations for Stephanie. OMG, was she ever…read morefantastic!!! Stephanie patiently explained the differences and benefits of each phone and plan and made great recommendations. We purchased two new phones and accessories, and upgraded our plan. Stephanie was professional, fun, and knowledgeable. And on top of that, she's just a delightful human! Thank you, Stephanie!

Stephanie was amazing! It was a busy Sunday and she did a great job welcoming everyone. Great…read moreservice and great team at this location...

These guys are top notch! They are extremely helpful and knowledgeable. They give advice on certain…read moreissues without a cost and when you do have a legit repair they are fast and friendly.

NOS is absolutely my go-to place for computer purchases and upgrades. They are extremely knowledge,…read morealways informative and polite (no matter what your level of expertise), and completely professional. After buying and upgrading a Razer laptop there, I convinced my Music/Sound Designer husband to purchase from them instead of his usual provider, Sweetwater. NOS built him a monster rack mount with a newer OS and twice the bells-and-whistles for almost half the price. Needless to say, my thrifty hubby was thrilled! You can definitely trust this reliable company with your computer babies, and that's such a relief. Go! And tell them Ruby says hi

Needed a new battery for my car, went to Costco and they were backed up 15 deep at the counter…read more Had heard good things online about the batteries at Batteries Plus, and they were a few minutes away so gave it a shot. Walked in, nobody there, the young lady gave me a choice of 3 batteries that would fit my Forester, went with the 4-year warranty (AGM). She was very good at doing the install. I asked her how many she had done: "3 per week for the last 3 years". You do the math. Very positive experience, providing the battery lasts 4 years I will be back!

I entered the store to ask for help navigating the correct battery to replace on a project…read moremotorcycle. The guy was very rude, complained he already charged the wrong battery I had ordered after I explained I wasn't sure the one online was the right size. He was angry and blamed me for ordering the wrong one, then proceeded to tell me to fill and charge the correct battery myself. I decided not to purchase anything and left. He wore a satanic ring and was very unpleasant.

The manager of this store lied about the delivery time on my phone and had me sign documents under…read morea false precedence. I requested to place a down payment in store, instead of directly informing me that it was not possible before pushing the sale. She decided to hide the fact that it wasn't possible until I had already signed. Telling me it was ok, because I could just "call and pay more anytime". While that may be true, being misled to believe my initial request was able to be fulfilled is something I find extremely unethical. I contacted the business in post to get help in locating my currently lost phone, to be told "no, we cannot help you". With no further information on how I can locate my phone, who's delivering it, who I can call or where I can find the tracking information. The manager in response yelled at me, refused to let me speak, having an emotional melt down over the phone.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Tucson store today.