Let me start this review by saying I loath upgrading phones. It's probably why I had the iPhone XS…read moreMax for almost 7 years! Hey, if it's not broke, no need to fix it. But this phone was on its last leg! Not only did I upgrade to the most current iPhone, I also moved carriers. Clearly the new carrier is Verizon. Now that I've given the history and my "iPhone bio", let me tell you what changed. In comes Michael G. He was knowledgeable and listened to everything I said, even the details of how I liked to travel, job life , etc. I mention this because upon receipt of the quote for all the new gadgets and services, Michael had customized the plan so that it covered domestic and international travel. Most wouldn't pick up on that, but he did. He was also acutely aware of how I did not want to be going through the process of setting up a new phone, watch, or an iPad and he did it all. I have to give a shout out to his manager. He was awesome. I was a walk-in later in the evening and they didn't rush me. He offered me and other customers water as we were waiting. He was very thoughtful with all customers. Sidenote, there was a very cranky individual this particular evening and the staff and the manager handled it with grace. So, I guess you can say that I loath the process a little less now. Thank you, Michael and team Verizon! Let me not forget to mention that I also went back today because I was having issues with some of the apps and again I walked in late, but they made sure they resolved the problem even after they officially closed.

a holes, stuck up techies, told transfer with icloud, "icloud keeps your content safe" Went from…read more107 GB to 65!!! CDs that I downloaded one by one, 1620 songs GONE, so much missing I don't care if it's in the cloud "somewhere" I want my property that I paid for and own. It was a backup from my old device. Things should not have been erased from my old device! All my music and some other stuff is missing. NO MORE APPLE PRODUCTS

When I have iPhone issue I struggle to fine a reputable place to take it to and end up…read moredisaappointed. I am not techy savey and so get taken advantage of. Not with Brandon, owne of The Phone Repair Hub. I needed a new phone screen. He very quickly and effeciently explained the different types and guided me to make a sound decision. Great customer service and very reasonable. Don't bother going anywhere else. The Phone Repair Hub is the very best.

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

The agent who assistant was very informative, providing me with a great plan and some perks too. I…read morewas able to upgrade my phone as well as my Apple Watch and I'm saving a lot more money than the competitor that I was with. I'm glad I respect to Verizon. I have them for years

Verizon corporate is what is on my mind today. I just got off the phone with their Tech coach,…read moreabout a phone I purchased for $200.00 (remember that amount) I also purchased the insurance for the phone. When I originally purchased the phone, I tried to activate it, I got a system error. That was approximately a month ago. Fast forward to today. I went to the corporate Verizon store to have them activate the phone. They could not activate it either. Same system error I got a month ago. In that intervening month, the phone got a pinhole in the lower right corner of the screen. Which of course gave Verizon all the excuse they needed to deny replacing the phone that has not worked since day 1. Let me reiterate this...Verizon ( a multi million dollar for profit company) denied to replace a $200 phone that they confirmed had not worked since the day I bought it... I have never had this experience with Verizon before this, & I do not think that I will be giving them the chance to do it to me again. I have been a loyal customer of Verizon for many years now. Yet I now find myself questioning that very loyalty when the that loyalty is obviously not returned. It is with a heavy heart that I can no longer recommend Verizon as an honorable company. Corporate greed & the almighty slavish adherence to capitalism at the cost of everything else. Had cost them my good graces & any future business that I might have given them. In fact I am seriously considering taking my existing business with them somewhere else as well.

I was there to make a payment for someone else, then when they ran my card, I noticed I have the…read morewrong card and I forgot my credit card at home. I apologized and excused my self to go home and come back to make a payment. The employee told me, I can't leave the store now because they already paid to Tellcell America before she ran my debt card. She went to the back and the owner of the place came out to tell me, because of people like me, he have lost lots of money. And I better come out with the money or he was going to call the police on me! I was in a hurry to a business meeting, so I had to leave my debt card and my IPhone6 in guarantee of me coming back to take care of the "debt" They were rude, they made me feel like a criminal, and as long as I can, never ever will come back to this business for no reason at all!! It was a horrible experience to me!!

Went into store to pay my cell bill and waiting over 30 minutes for a representative and did not…read moreget any service and had to leave store without paying bill. Not sure how in store fee of $5 for in store service is value added as it cost me personal time that I did not have. Store is poorly staffed and manager seems to be nonexistent. Several other customers also had extended waits, and another customer had to leave because their dog was also wafting in the heat, so they also had to leave. Sometimes service is good most of the time it is poor and very long wait times. Was expecting quick transaction (10-15minutes) to pay bill and ended up with headache due to waiting for over 30 minutes and not paying bill.

Nicest Tmobile location I have ever been to. I am a magenta max customer and we get these free…read morepromos every so often and i always miss them. Paul at this location was so nice and dug through the back to get some. Great customer service and friendly. Thanks Paul you made my day!

Very helpful at this location, five or six employees that greet you at the door and help you right…read moreaway. Definitely a great experience

Been with Verizon for years. I mean YEARS. Was neither here nor there as far as service go. Was a…read morereally good guy we would always work with when needing to upgrade. He was a greta salesmen. Listened your needs, asked and answered questions. Would explain why you might want this over that. Sadly he no longer works there and with him went all the humanity verizon had I guess. Went in the other day and instead of actually listening to what we were looking for, what we were comfortable spending, what our family wanted, was told what phones we were getting without anyone actually showing us a phone or selling us on them. Was quoted double our current plan. Tried to sell my husband a big brick of a phone. No not even sell it. They TOLD HIM THIS IS WHAT YOU ARE GETTING. The man carries a iphone SE because its tiny and fits in his work shirt pocket. Salesman didnt care. When we pushed back even a little we were met with ITS 4000$ WORTH OF PHONES. Yeah I dont want to spend 3 years paying for 4000 dollars worth of phones. My husband wanted to know about camera quality on different phones. The reply was my iphone does that. Then He zoomed into the carpet instead of across the room or telling us anything relevant, dont even know what phone it was! Verizon went from a ok place were salesmen where there to meet your needs and maybe talk you into something a little nicer to telling you what you were getting and making you sound ungrateful if you questioned it. Sadly if they had come at us with even a modicum of like what our needs or wants were we would have been open to staying with them out of convenance. If they had actually had a personable sales clerk working and not just a button pusher checking in with "chief salesman" to make sure the couldn't add on any other costs they would still have our business. There are sooo many other options now days. We are glad to move on. Oh and they need to get actual chairs with backs on them!

The Manfolk thought he had a crack in the screen of his Iphone. I found RSR after searching on…read moreYelp. We stopped by on Saturday and Jesus was there to assist us. Jesus checked out the phone and found that the screen was in perfect condition and it was only the screen protector that was damaged. He replaced the protector as quick as a bunny and we were on our way within ten minutes. Jesus was kind, knowledgeable and professional. They have three locations in Tucson so they are very conveniently located. I'm thankful we found them and know that we will take all of our techie stuff to them in the future.

phone lasted 5 months now doesn't turn back on randomly…read more very laggy glitchy screen like if they use cheap parts also not the most professional

The service we received from the representative was what we thought was amazing…read more However, after a little while of having the actual service, we realized it was not. It was NOT once disclosed that the data was not actually unlimited. It was unlimited up to 50gb shared between 4 people and then it was slow. When I say slow, it hardly worked. The service CC carries was not good at all actually. Nor did they disclose all the extra fees. Then when we finally switched, they didn't cancel the account when I requested. They then are trying to charge me for an additional month even though paid what I owed the day I cancelled.

I am a Consumer Cellular fan! We have 3 lines with them an only pay $61.75 a month!!! The service…read moreis FANTASTIC. We've never dropped a call because they use the strongest cellular network in the area. Our whole family recently visited Spain and setting up international calling was super easy. I did everything that I needed through the chat function on their website. On the day that international roaming was enabled, I received a text message. On the day I requested to end roaming, I received a text confirmation that international roaming was disabled. Easy, peasy, lemon squeezy. I've had a couple of occasions to call into the customer service and had the same fantastic experience. My husband and I are AARP members and it's worth it just for the discount we get on phone service. I shared with friends who only have 2 lines that they can get 50 GB data, unlimited talk & text for only $55 a month. The 3 stipulations are they have to be 50 and over, have current AARP membership, and at least 2 lines. For decades, we were diehard Verizon fans. My husband retired from them as a Central Office Technician. I shake my head at the money I threw away sticking with them. Consumer Cellular - you are creating a loyal following and we are happy to be counted among your valuable customers!

They source their services to call centers. If you can comprehend their language and vice versa,…read moreyou might make progress, but you won't spend less than an hour dealing with your issue in Tucson. You could have driven to at least one of the stores here in town twice, and once and back, with the other store that offers vehicle installations. Unfortunately, you can't get hold of someone on the phone at the store, at least when I've spent an hour trying to get a hold of somebody local. On the positive side, the installation was completed over three visits on Wetmore, which is a 40-minute drive one way. I should have used the Auto Installer like Audio Express, etc., nearby in case anything went wrong or needed further attention. Unfortunately, my truck failed inspection because the Best Buy technician did not properly install the reader that the admissions must use to read the readings on your vehicle . The job was halfway done when I encountered issues with the Remote Start they installed with the female port of the key fob. This port broke, preventing you from charging the Remote Start to the vehicle. Now I have to try to get that replaced under my covered warranty with Best Buy. The name of the store should be Worst Buy. Overall, the customer service was terrible. They should either go out of business or switch to an online-only model, similar to Circuit City. It's too bad they are a monopoly on TVs, surround sound systems, computers, electronics, etc. I definitely would not recommend these guys at all. It amazes me how much information these foreign countries have on us, US citizens, so these greedy CEOs can keep making their millions and paying workers in Guatemala a dollar a day or whatever it is. Truly, it's not customer service that's for sure. Oh, and good luck to you.

I booked an official Apple iPad "Drop Off" appointment on: *…read moreSunday, November 30 -- 3:40 PM MT * Best Buy SW Tucson, 5311 S Calle Santa Cruz, Tucson, AZ 85706 I walked in expecting my iPad to be inspected by Geek Squad technicians. What I got instead was a 5-second verdict. The associate literally handed the device back, saying the repair would be "expensive" and that I should buy a new iPad-- without opening it without testing it without diagnosing the actual issue without even trying to check A DROP OFF appointment. And zero inspection happened. Then came the real twist. When I purchased the Best Buy Total Tech / repair subscription on 4/4/2025, I was clearly told: ANY electronic device (laptops, iPhones, Android phones, tablets, etc.) is covered for 1-year repairs -- regardless of where it was purchased. At the counter I was told the opposite: Only devices bought from Best Buy, and only if purchased AFTER the membership date, are eligible for repair coverage. So basically: what was sold to me what is being delivered to me. Today felt less like customer service and more like: "Don't repair it... replace it. And buy it from us." Is this the new support model? Deny service skip diagnosis push new sales? I hope not. Because today, I wasn't served--I was turned away without a chance.