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Consumer Cellular

4.3 (6 reviews)
Closed • 9:00 am - 6:00 pm
Updated a few days ago

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Ask the Community - Consumer Cellular

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AT&T Store

AT&T Store

(7 reviews)

I had phone service with Consumer Cellular who informed me that I needed to buy a new cell phone…read moreand told me I could buy one at Target. I paid cash for this phone and signed no contract for this phone at Target. I used this phone for many years with Consumer Cellular who only charged me for service I agreed with. I later switched to AT&T who told me i would have better coverage with AT&T. For the next few days i had no phone service. After that was fixed, my calls were getting dropped. I then saw excessive withdrawals of 437 from my account. I was then told it was for payment installments on a phone I bought years ago at Target before service with AT&T. AT&T told me I only paid taxes on the phone I had bought from Target and told me to go and get a receipt from years ago . I told someone at Target my situation with AT&T and they told me as I had signed no contract for this phone and bought it outright, there was nothing they could do about this situation. I then talked to a target employee who was a former employee of AT&T and was familiar with their history of excessive withdrawals from customers bank accounts. He informed me I needed to call the office of president escalation. As i no longer wanted to spend all day on the phone only to talk with someone who was only interested in selling me more services and then getting disconnected. I then reported these unauthorized excessive withdrawals by AT&T to the Better Business Bureau as customer service at AT&T used stalling and delaying techniques which lasted 6 hours as they told me to go to the AT&T store and when I got to the AT&T store they ​they told me to call AT&T who were of no help. I am a senior citizen who is also a 100% disabled veteran on a fixed income with a chronic debilitating lung disease. After experiencing the frustration of being on the phone with customer service for hours only to be disconnected, i then decided AT&T was unable to get this matter resolved, I then filed a complaint with the FCC.

Set up a temporary Sim card at this location with the store Mgr. To try out the service since…read moreVerizon is not working where my new house is at, said it was a free trail for 14 days, I just need to cancel with him before then if it didn't work out. After 4 days trying with a 800 number, still not canceled, it's now been so many hours on the phone with it still not canceled. Very upset and disappointed at this Mgr. And AT&T. Stay far from them!! I had my own phone, just for a sim card to try 1 phone for service they want over $300 for a business line Update!! Two weeks later, After 4+ phone calls and talking to the store mgr. every time, and he said that he forwarded the paperwork to upper management to cancel and to void any charges. I find out today he's on maternity leave, and I still owe a very large bill, It is climbing, and I still have service. I called the 800 number again while in the store, since the associates there can't help me. They took my info to pass it on. I filed complaints with AT&T again and then filed a police report online for this account that is not authorized to be billing me, and then they trespassed me in response to me getting the cops now involved after a month!!! Stay far from this establishment! I'm going to get an attorney after the holiday.

Consumer Cellular - mobilephones - Updated May 2026

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