They source their services to call centers. If you can comprehend their language and vice versa,…read moreyou might make progress, but you won't spend less than an hour dealing with your issue in Tucson. You could have driven to at least one of the stores here in town twice, and once and back, with the other store that offers vehicle installations. Unfortunately, you can't get hold of someone on the phone at the store, at least when I've spent an hour trying to get a hold of somebody local. On the positive side, the installation was completed over three visits on Wetmore, which is a 40-minute drive one way. I should have used the Auto Installer like Audio Express, etc., nearby in case anything went wrong or needed further attention. Unfortunately, my truck failed inspection because the Best Buy technician did not properly install the reader that the admissions must use to read the readings on your vehicle . The job was halfway done when I encountered issues with the Remote Start they installed with the female port of the key fob. This port broke, preventing you from charging the Remote Start to the vehicle. Now I have to try to get that replaced under my covered warranty with Best Buy. The name of the store should be Worst Buy. Overall, the customer service was terrible. They should either go out of business or switch to an online-only model, similar to Circuit City. It's too bad they are a monopoly on TVs, surround sound systems, computers, electronics, etc. I definitely would not recommend these guys at all. It amazes me how much information these foreign countries have on us, US citizens, so these greedy CEOs can keep making their millions and paying workers in Guatemala a dollar a day or whatever it is. Truly, it's not customer service that's for sure. Oh, and good luck to you.

I booked an official Apple iPad "Drop Off" appointment on: *…read moreSunday, November 30 -- 3:40 PM MT * Best Buy SW Tucson, 5311 S Calle Santa Cruz, Tucson, AZ 85706 I walked in expecting my iPad to be inspected by Geek Squad technicians. What I got instead was a 5-second verdict. The associate literally handed the device back, saying the repair would be "expensive" and that I should buy a new iPad-- without opening it without testing it without diagnosing the actual issue without even trying to check A DROP OFF appointment. And zero inspection happened. Then came the real twist. When I purchased the Best Buy Total Tech / repair subscription on 4/4/2025, I was clearly told: ANY electronic device (laptops, iPhones, Android phones, tablets, etc.) is covered for 1-year repairs -- regardless of where it was purchased. At the counter I was told the opposite: Only devices bought from Best Buy, and only if purchased AFTER the membership date, are eligible for repair coverage. So basically: what was sold to me what is being delivered to me. Today felt less like customer service and more like: "Don't repair it... replace it. And buy it from us." Is this the new support model? Deny service skip diagnosis push new sales? I hope not. Because today, I wasn't served--I was turned away without a chance.

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Brandon, the owner of the Phone Repair Hub, is terrific. He replaced a battery for my iPhone 13 for…read morea reasonable price and showed me how to deal with some technical issues for free. He couldn't be nice or more knowledgeable. Pat r

Weird line system. There was no line but other people in the store. I walked to the counter and was…read moretold, "There's a line" by an employee. I remarked on how there isn't one. He said, "It's first come first served." Another customer said that meant I was behind her in line. I said that's a really weird system. There are no signs in the store to inform people of this bizarre practice. If this is something Cox wants to do, which I wouldn't advise, then they need to provide signage to instruct customers. Their guest experience is otherwise terrible and wildly inefficient. If you have a simple question or pick up, you could be left waiting for a long time.

Can someone please tell me what's happened to the employees here?…read more When I arrived & waited in line, I was treated to a barrage of antics that I could only describe as jaw-dropping, bone-chilling, unbelievable mayhem. My eyes popped out of my head as I witnessed a male employees begin arguing with an older gentleman. This employee was pounding his fist on his counter, looking at the customer in a threatening manner. This store appears to be dangerous. The other employees had equally cringy experiences in dealing with customers. All the employees know what's happening and they're saying nothing to make things better. I kind of fear for the safety of customers who enter these doors.

**Horrible Experience with T-Mobile in Green Valley - Avoid at All Costs!**…read more I don't normally leave negative reviews, but my experience with T-Mobile in Green Valley was so frustrating and unacceptable that I felt compelled to warn others. It all started when I had an issue with my phone and was told to contact Assurant, the insurance company T-Mobile uses. I spent *hours* on the phone with Assurant, only for them to repeatedly tell me it was a **warranty issue** and that I needed to speak with T-Mobile. So back I went to T-Mobile--only to be told *they* thought it was an **insurance issue** and to call Assurant again. This back-and-forth nonsense went on for *hours*. Every single time I called, I had to re-verify all of my information, explain the situation from scratch, and still got nowhere. Finally, T-Mobile *reluctantly* agreed it was a warranty issue and said they would ship a replacement phone. A few days later, I received an email saying my new phone was ready for pickup. I had a tight schedule that day with buyer showings (I'm a Realtor), but I carved out time to stop by the Green Valley store and grab the phone. Big mistake. The store manager was **rude, dismissive, and completely unhelpful**. Not only did they act like I was bothering them by showing up, but they also offered zero assistance, no apology, and no empathy for the mess I had been put through. I was stunned at how poorly I was treated, especially after wasting so much time just trying to get a replacement for a faulty device that should have been handled smoothly from the beginning. T-Mobile as a company--and especially this location--needs to take a hard look at how they treat their customers. **Passing the buck, finger-pointing, and treating customers like an inconvenience is NOT acceptable.** If you value your time, your sanity, and basic customer service, **do yourself a favor and go anywhere else.** T-Mobile Green Valley is a disaster.

Monica did great on helping me ten stars helped with service made easy 1226 w Irvington roadread more

I had I bit of problems with customer service and went to the store. Super helpful and fast. Thank…read moreyou Danny.

The owner of 5612 East Broadway refuses to contact me. Sent me a message in response to my first…read morereview and then has not fulfilled on their promise to contact me looks like they're just trying to wake me out and blow me off. I plan on leaving a review every day until they contact me I've given the store manager my contact information all they have to do is call the manager probably threw my information in the trash I don't know they have yet to contact me again I went into that store at 5612 East Broadway and walked out with a disabled phone because of their employee. Had to go back to my old store reactivate my phone get a SIM card pay the first month and I did nothing to cause this it was in their hands the whole time whether or not they meant to do it doesn't matter it still happened do not go to 5612 East Broadway do not go to this store this could happen to you beware.

Sergio made my transition from T-Mobile the easiest transaction I've ever done. He was patient,…read morefriendly, and made me have a very good view on AT&T. He went the extra mile to make sure I got any available deals. It's nice to go into a place and all the workers know what they're doing.

Worst phone company ever! They are all about the money and have the worst customer service!read more