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    Verizon Authorized Retailer, TCC

    4.0 (21 reviews)
    Open 10:00 am - 8:00 pm

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    8 years ago

    Just walked out of this location. Customer service dude wanted $20 to install replacement touch screen cover. Really ?

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    10 years ago

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    Ask the Community - Verizon Authorized Retailer, TCC

    Review Highlights - Verizon Authorized Retailer, TCC

    Victoria checked my account & gave me great options, as well as receiving a new iPhone due to my Loyalty Program.

    Mentioned in 5 reviews

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    CenturyLink

    CenturyLink

    (113 reviews)

    Terrible customer service. I work from home and my internet has been out for almost two full days…read more It went out on a Saturday, so I still haven't been able to get a person on the phone to explain the problem or provide an ETA, beyond the automated message. When I called back after the repair window closed and my internet was still down, I was urged to switch to text for better service. After doing so, the person who answered my text ghosted me for 5 hours, until I messaged that I wanted to cancel my service. I've been a customer for 10 year, but after this, I won't be anymore. Update: I finally got a human on the phone 36 hours after the outage, and was told she would not be able to provide me with any information and would have to send me to the repair team. I was transferred and told it was an hour and a half wait. I hung up, called back and told the next agent I wanted to cancel my service. He immediately provided me with details about the outage and was apologetic, but didn't try to stop me from canceling or offer me any real incentive to stay. Unbelievable that this company continues to operate.

    They are scam artists. They confuse you with bombardment of texts and emails when you have the…read moretech coming to install. I got it installed and it wasn't working. I called and they put in an order repair to come check the problem. They bombarded me with texts and emails to confirm my appointment. They threw in a confirmation for wire protection as well which I didn't notice. Be very careful with them. Corporate greed is rampant and they will do anything. And they make you listen to a recording instead of telling you in person what you are agreeing too. DON'T AGREE TO ANYTHING ON EMAIL OR TEXTS. Too long winded and technically and legally worded that you don't know what you are agreeing to.

    Verizon Authorized Retailer, TCC - mobilephones - Updated May 2026

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