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    Cox - N Campbell Ave

    4.7 (3 reviews)
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    4 months ago

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    11 months ago

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    1 year ago

    Tj was extremely helpful and kind! :) i would recommend seeking his help! Great new location! Service was super quick.

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    Bluespan

    Bluespan

    2.9
    (85 reviews)

    I'm updating my rating from 4 down to 3. Within the last six months they had two major (day-long,…read moresystem-wide across the Tucson region they cover, including Rio Rico/Nogales) internet outages (which also means VOIP phone outages), the most recent being the other day. These outages had consequences I'm sure not only for myself but other users. When they had the first one, I think one of their executives made the response, which I thought was incorrect, in one of their forums that they could not use redundancy in that case to address the outage because the fibers and such upon which the main service depended (and which had been damaged by a construction crew I guess in the Phoenix area) were also the same fibers and such upon which their redundancy depended. Could they not arrange for redundancy that did not depend on the same exact Phoenix-area point? The second outage, several months later, was down to the same issue (construction crew in Phoenix area) and the same (incorrect in my opinion) reasoning on redundancy..... they did not succeed in improving their redundancy from the first incident to the second. So, I am reducing from 4 to 3. Now, a few moderating points: - I have heard that they are working toward addressing their redundancy issue. - It's temporarily a shame, but let's hope they respond by improving. Over the last few years (other than these two damaging outages) they have improved other things nicely, including increasing my speeds, lowering my cost and changing the mountaintop that I was pointed to. My service was by no means perfect, but I think they have spent money to improve and I respect this, and they did improve. I committed to them for voip a few months ago, which I would not have done if they had not established with me that they were providing a high number of 9s of reliability. So, if they can get back on track, and think ahead a bit better, then I may regain a higher view of them. - It's a bad moment for this to happen since so many people seem to be now giving a try to Starlink. Without these two really bad outages, I would have said that Bluespan is approximately competitive with what I hear about Starlink. So, if they re-position themselves to make such outages much less common, then I'd say at that time they will be more competitive.

    Service goes out fairly regularly, and is out for a long time. No customer communication when that…read morehappens.

    Xfinity

    Xfinity

    1.3
    (103 reviews)

    Maybe it's time to raise the bar. Decades ago, these homes were underground wired for comcast…read more So I kept it five years ago. Now it's Xfinity and they give me a lock in price and my Mbps speed is over 450 this am. You are lucky if nice hotel is 100. They don't charge me any extra. Last month it was 300. Catalina Foothills

    The short version: out-of-control advertising with no way around it is basically my entire problem…read morewith Xfinity. As one of many in this day and age who already has a severe case of notification fatigue, the last thing I need is regular pop-ups from my WiFi app telling me "10 ways to stream Game of Thrones faster" or "protect your data this fall with our new features," so the second that started happening, I opened the app to go scorched earth on my notification preferences. But the only option I had was to turn off service-related notifications, which are literally the only notifications I want. After some scrounging around, I found out you have to go to their website (to turn off notifications on their app??), log in to your account, and turn off marketing notifications from there. Oh but then that didn't work, and I was still receiving an onslaught of email marketing in addition. So then I gave up and talked to one of their customer service agents about how I wanted to stop getting advertisements, and what does this man do? He starts advertising to me (see screenshots). Sitcom material at this point. So then after probably an hour of going back and forth with this guy (how long does it take to turn off marketing spam? Seriously?) he says my notification preferences have been updated, but then here I am, still getting advertisements in my inbox on a regular basis. On further investigation, it looks like these marketing emails are marked as "service-related" and the only way for me to get rid of them is essentially for me to block any and all notifications from Xfinity, which I have now done because I'm so over the advertising. Guess I'll just be relying on my credit card statements to make sure my bill goes through, and if my WiFi goes down, I'll just hope it comes back up again lol. The sad thing is my experience with Xfinity's WiFi has not been terrible in the grand scheme of things - I have one of their lower tier plans (poor grad student life) and my WiFi performs about how I'd expect it to for how much I'm paying, I've never even had an outage. But man, the advertising nonsense and the BS with this customer service rep are just such obnoxious, VERY fixable issues that I'm left feeling excessively annoyed with this company. Considering switching to Quantum since they're doing a bunch of installs in my area now. Cheaper, better quality, and maybe they'll have a functional way for me to opt out of marketing!

    Cox Store

    Cox Store

    2.2
    (98 reviews)

    Very professional prompt and courteous service…read more Recommend using this service for Internet.

    Wow - how rude and inconsiderate!! I literally had to call…read moreCox's main number to get ANY assistance from this Cox store! This store doesn't answer their phone calls go straight to voicemail! I was literally in front of the store right in front of the main entrance doors - in my car with my windows down - I am sick with a cold - wearing a mask - I asked the TWO employees who came outside... speaking to them through the open passenger side window...to Help me as I was trying to return a new modem still in box - I was trying to explain to them I didn't want to go INSIDE the store because I didn't want to get anyone sick - and could they talk to me for a second.... NOPE - one just ignored me and went back inside the other told me to go next store to the UPS store and have them mail it - what?! I'm literally right here sitting in my car with a box in my hand ...what do you mean mail it and I'm not trying to go into any store... I'm sick with a cold!!!! I don't understand why she just couldn't take the box from me ? then she just took my first name and said she would tell someone inside the store. But wouldn't it take the modem from me?! I told her I'll give you my account number and my name and phone number she wasn't interested ....I sat there for probably 10 minutes sick in my car with the windows down trying to give them back their modem trying to be respectful of people in the store and I got treated like dirt!! I had to call the main number of Cox explain what I was trying to do...they had to call someone inside the store and then finally someone came out to grab the box. Honestly I was really super pissed off with this experience!! How rude!!! The new modem was for a rental unit I have and the tenants didn't want me to install the new one until they move out which is in May I had to return the modem because I was about to be charged for it $240 I literally drove 30 minutes to go to the store waited in my car with the window down until I saw an employee came outside.. they were opening the door for customers to leave .... The door opened onto a sidewalk and my car was right next to the sidewalk ....what else could I do except say "hello can I talk to you for a second I'm trying to drop off this modem" since I couldn't talk to anyone in the store because they do not answer their phone!!! I'll be switching to T-Mobile Internet!

    T-Mobile

    T-Mobile

    2.5
    (18 reviews)

    Stay away, T moble ripped me off $500.00 all because they were too lazy to look for equipment that…read moreI sent back. And they refuse to address the situation.

    Please Extra Careful of This Business. Normally, I don't…read morewrite reviews, but this time, I had to, not because I am upset, but as a caution for students (especially international students) and older adults. Please be extra careful of the service here. I took my nephew, who just arrived from Vietnam as an international student, to get a phone plan. I went online and found a plan for $50/month (Essentials Saver). I asked the lady if there were any discounts for students. She told me there was a plan for $100/month but that I would have to call customer service to ask for a discount. This seemed suspicious already, so I told her I only wanted the Essentials Saver plan. She then said that plan was only for existing customers. I told her that nowhere on the website did it state that the plan was for existing customers only. She went into the office to talk to her boss. When she returned, she proceeded with the SIM activation without letting me know if I could get the Essentials Saver plan. I asked her again, telling her that I only wanted the $50/month plan, and she assured me that I would get that plan. After she finished activating the SIM card, she said it was done. We didn't sign anything, and we paid the $10 activation fee. We didn't receive any printout of the plan. I asked her two more times before we left the store if I would be paying $50/month for this plan, and she assured me, even telling me her name. We left and headed for lunch. I downloaded the T-Mobile app and created an account. Once I logged in, I saw that the plan was $100/month and not the Essentials Saver. I drove back to the store. Before I could even talk to her, she told me that her boss was changing the plan, but he was in a meeting, and we would have to wait an hour. I told her I would wait an hour in the store. Not even five minutes later, the plan suddenly changed, and we received a notification on the phone that the plan had been changed to $50/month. I asked for a printout of the document, but she refused, saying she couldn't print it and that I could take a picture of what was on her iPad. Please be careful with this place. They have horrible customer service and conduct unethical business. Always ask for a copy of your plan, and download the app to create an account before leaving the store. Please be extra careful.

    Cox - N Campbell Ave - televisionserviceproviders - Updated August 2026

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