Absolutely horrible customer service! If you have ANY options for cable tv that doesn't require a…read moredish, I strongly urge you not to use this cable provider. They SUCK!

I have been a dish customer for 25 years and now they want to raise me to a ridiculous price. All…read morethey do is push products and now for the first time I am pissed and may leave dish at the end of my billing cycle. I even lowered my package years ago which I shouldn't have to do. New customers pay far less for a two year locked price and zero for joeys. This isn't right at all. One star dish and I will be reviewing everywhere. It takes a lot for me to do this type of work.

Great friendly customer service. Very helpful to seniors…read more I needed a new modem for some reason and they gave me a new one to replace the original one. I managed to install it myself.

Two things. I was with Xfinity for 12 years. A few months ago I had a reception problem and called…read moreto ask for a tech to be sent out. I have never in my life been treated so rudely; the "agent" on the phone refused to set up a tech appointment UNLESS I agreed to add phone service. After having him actually yell at me, I hung up. I tried again with a different "agent" and got the exact same treatment. Second thing: I changed providers because of this; went in person to the xfinity office to cancel (did not have a contract) and was told I had a refund coming. I have since found out that actually getting a refund from Xfinity is basically impossible; mine was only for $15 and I am doing what they apparently design in, which is not bother to try to get it back. People who are due hundreds of dollars are in much more dire straits than I am. I will go without any internet service before I would ever use Xfinity again. This is their business model and their people are trained to abuse customers this way. Nothing surprises me any more, but they can keep the $15 and instead enjoy the loss of the ongoing monthly payments that were twice as much as I am now paying for better service with the new provider.

Ref:…read morehttps://docs.google.com/forms/d/e/1FAIpQLSeIyieoGWCcBWk8ocOdDAkpcrO-wDid4BVPq9ZVehsGkbxa8Q/viewfor Mark Groomer was scheduled after we chatted about security camera project in 85743 just outside his service map. The above link he sent to indicate it was ok and our discussed time was set. To clarify, emails followed so he knew what my use of link meant. Sad part, some KJ reviewer recorded this outcome in 8/2023. But then, TTG turned all wordy about how some evil competitor out there done did him wrong, "but it's suspicious that you may be connected to another company and are trying to bring down my rating for whatever reason. I really hope you find happiness in life and stop trying to find it by maliciously attacking small business owners." So caveat emptor, folks, definitely not professionally behaved. If unlicensed, all he had to do was cancel by email reply, easy peasy. TTG was contacted to estimate outdoor IP camera installation & network re-configuration btw. By phone, he sounded competent and refreshingly slanted in favor of open source architecture, my preference. But in practice, a no show loud & clear.

The first thing M did when he came to the house was to put booties on to protect the floors ( who…read moredoes that these days?) He worked efficiently, but asked us questions related to positioning etc. how it would look when he outlined it with frog tape on the wall before final mount. He honored all quoted prices when I spoke with him prior to hiring. The TV looks great on the wall, and perfect height for viewing. Will definitely hire again.

How much time do we spend trying to contact & problem solve with " customer service " reps? I…read morecalled Century link 6 times (45$ for life no contract I've had over 5 years) my streaming was difficult ,speed slowed down , slower than ever. Thanks for answering! I'm told I need to buy or lease another modem for a 100$ , I refused , then transferred to loyalty Dept in Guatemala City . Seemingly competent rep tries to upsell me the faster service , mine was fine for 5 years ? Then I need to buy new modem 100$ I refused so they made concessions . Called back to confirm the changes and no extra charges , off shore agent drops my call?? No call back ? This new modem and up selling similar to new programs on the iPhone that slow it down so you need to buy the newer model? So much for one price for life? I'm a " global " person but it's hard to understand ? Sometimes I feel like I'm playing a " shell game" in the street , you think you resolve issue , your bill comes and it's not what you agreed to? That's why I called back , but call was dropped by agent. Corporations like politics are infected with greed, ego & power? Update sixth call maria in loyalty Dept in Boise Idaho solves & clarified issues said the agents off shore probably didn't know how to read coded information ( or would not take time to decider coded info) , thank you maria in Boise! This is a grueling process customer service" please try to keep it on shore in the country your serving for clarity & keep jobs local?

Multiple outages this year that last 4 to 5 days. Refused to prorate monthly charges to reflect the…read morelost of service for those days.

Mark You mention…read morestriving to provide great service. In my view, great service means going above and beyond -- even in what may seem like the smallest details. That is often what separates a good business from one that truly stands out. A seven-day guarantee may work in theory, but for small business owners like myself, flexibility matters. I operate a transportation service, and my schedule doesn't always allow me to address technical issues within such a narrow window. A 30-day guarantee would reflect an understanding of real-world business pressures and remove unnecessary strain. Although the payment for Greg's services was refunded, that wasn't the outcome I was looking for. I wasn't seeking my money back -- I simply wanted the work completed properly and brought to a clear, final resolution. As it stands today, the matter still feels unfinished. One part that was honestly disconcerting for me is that I've had a very good relationship with your company for nearly 20 years -- essentially since you first started. I remember when you were working out of your living room, and I've genuinely been glad to see how the business has grown over time. What caught me off guard was that the young lady I spoke with had no awareness of who I was or the history I've had with Geeks2You. After hanging up, I felt less like a long-standing client and more like just another name in the system. Loyalty and history matter -- especially in small business relationships. I've valued supporting your company over the years, and I hope that kind of long-term connection still means something on your end as well.

Had Kevin put to fix a WiFi issue: he spent time making sure everything was in perfect order and…read morealso enhanced our TV He seemed very motivated to do all the rights things !!' Highly recommended these guys

Maybe it's time to raise the bar. Decades ago, these homes were underground wired for comcast…read more So I kept it five years ago. Now it's Xfinity and they give me a lock in price and my Mbps speed is over 450 this am. You are lucky if nice hotel is 100. They don't charge me any extra. Last month it was 300. Catalina Foothills

Horrible They notified me that there was a "courtesy…read moreswitch", they were making the speed faster, for "no extra charge!". So I contact them, and get verification. I was told this was correct. I made it a point to tell them that I don't want a suprise bill later. I dont want it faster if I will be charged more later, as I cant afford it. They insisted this was some courtesy thing they were doing for appreciation of their customers for being with them. I wasn't going to be charged. My bill is on autopay, to save money. 3 months later. My bill went from $60- $110!!!! No notice no nothing. I called them, they denied every telling me it was just a courtesy. Gaslit me saying it was only 3months and they told us this. I am a single mom, I have to figure out how to pay my rent now because I live paycheck to paycheck and they literally stole from me. I'm short! They LIED. They refuse to refund me. State I "already used the service". I have my kids 50/50. I work 10hr days. I don't use an exorbitant amount of internet. I have my phone, and my ps connected and that's it. Nothing else. My kids dont have phones nor laptops. Disgusting customer service. So pissed I can't use another company and that they're the only ones available. If you have the option, don't use them. ​

Excellent company, reasonable rates for internet and always quick to respond. I prefer to support…read morelocal businesses whenever possible. If you are looking for locally owned business & any type of internet, computer services or other communication type services I strongly recommend Western Communications

I have been using Western Communications for a few years now and am very happy with their service…read more This is a family business and they always remember me and are a pleasure to speak with. It is so rare these days for a company to know their customers as more than an account number. I highly recommend the team at Western Communications for your internet service provider!!

Wanted to set up my home entertainment, and know so little about it all! Rick is so kind and…read moreknowledgeable. He takes his time to explain things, and really cares that you'll be happy with your decisions. If you're not sure of what you want, he helps explore all the options, pro and con, including what works best for your budget. I recommend Rick without hesitation.

I am new to Tucson/Oro Valley. I needed a articulating wall mounted tv arm installed with a sound…read morebar for my new TV. I found Rick on Yelp with good reviews, so I called him first. I am super glad that I did. Rick has many years of experience, got right to work, even ordered the sound bar on his own money before I met him in person and before I paid him a dime. He has Marine Corp experience, honest, hardworking and even helped lift my spirits with his positive outlook on life. His charges were reasonable and fair. If you have anything related to TV work, if you don't contact Rick, you are making a mistake.