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    Ask the Community - QFlix

    Bluespan

    Bluespan

    (91 reviews)

    Wow almost 10 years of service from BLUESPAN. They recently upgraded to gigabit speeds. Their…read moreplans are perfect because they GUARANTEE their speeds, not UPTO a speed. They work hard to get the speed they promised. It involves a roof antenna for cellular service. They have military discounts, ask about others. They have phone services as well. Don't do satellite because of the latency impacts on calls and games. For stable internet with promised speeds, you cannot go wrong with Bluespan. They use top of the line equipment and include wireless routers. You can change plans. Truthfully, I have had had a few outages usually during weather events, but it is about the same or better than other providers. Check them out, especially for rural internet service in Tucson.

    [revised 2026-09-20] Moving down from 3 to 2 stars…read more Yet another major outage in Nogales/Rio Rico last night, about 10-11 hours, separate from the one earlier this week. (i.e.: two outages this week in Nogales/Rio Rico, totaling around 18 hours give or take). I don't know the cause. Screenshot attached of their status page on this incident The actual start of the incident was about 47 minutes earlier than the status page says, in my estimation. I do not know why it appears that it took 7 hours to investigate before sending someone to the site for repairs. I don't keep good receipts but over the last 90 days I'll estimate (probably badly) 30 hours of downtime, some of it specific to Nogales/Rio Rico. So: around 98.6% of network uptime (give or take). Over those 90 days, that's one nine instead of the three nines they aspire to. I will revisit this yelp rating of 2 in 30-90 days to try to be fair to the company and see if they seem to be back on a path to objectively better network uptime numbers. [revised 2026-09-19] 2026-09-17: There was yet another outage yesterday, for 7-9 hours during the day, this time confined to the Nogales/Rio Rico area and perhaps Marana. [another fiber optic equipment cut]. I think it would be a good idea if I just estimate the number of 9s of network uptime I'm getting on a 90 or 180 or 365 day basis, and then base my star rating largely off of that. From my conversations with sales and customer service, the company really has taken (presumably expensive) measures over the last few quarters to install redundancy, as some of us were asking. So, this does amount to part of why I'm leaving them at 2, and leaving the door open to re-evaluating soon, and not putting them to 1. But the last few months also appear to show that Nogales/Rio Rico has been particularly hard-hit, and I'm hoping they can evaluate if there's anything that can be done to shore up their backup/redundancy/monitoring/maintenance in that area. Also, I used to be more dependent on this connection than at present. So, while I can wait out their growing pains, I would not blame other customers in this area from finding backup or alternative providers.

    Litewave

    Litewave

    (4 reviews)

    STAY AWAY! This company has zero integrity and they are thieves. We paid them 1200$ for internet…read moreservice at our son's house and they stole our money! They continually strung us a long until they finally said they couldn't provide service to his home and would be sending us a refund check. Weeks, months went by I talked with owner Mike saying it was on its way. It never came. I finally threatened legal action and they completely stopped replying to me. They will also charge your card multiple times a month illegally. Please save yourself the headache. I will be taking them court as last attempt to retrieve the money they stole!

    I've been with Litewave for 16 months now, not really by choice. My area is severely limited in…read moreoptions for internet providers. We signed up before 5G internet was available from Verizon or T-Mobile. I really tried to give these guys a chance. They're local, and small, and really have been trying to keep up with demand. The main problem is that I have been severely over-charged. Sometimes charging me three times in the same month. I brought the issue to the CEO almost 2 months ago, and was still charged 4 times. They said they would apply credits to the months ahead, but that hasn't happened. I'd say they have overcharged me by about $1,200 so far. Also, there is no online account, or anywhere I can change my billing information. I don't even know how to take my credit card information out of their system to avoid getting charged more. It's like everything has to be done by email. The installation process also had a bunch of delays, which was frustrating, but I gave them the benefit of the doubt, being such a small company. I mean, the CEO is out there putting radios on rooftops and drilling holes himself. All in all, I am just really disappointed. I tend to err on the side of trusting people, and giving them the benefit of the doubt. I just don't think anyone else should be giving Litewave that.

    QFlix - isps - Updated October 2026

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