Stay far away from this company.
We paid this "company" $600 in July 2021 for 5G wireless internet at our home. The person we spoke with led us to believe that service would begin August 1, so we canceled our current internet. Well, August went by and we didn't even have the equipment installed. Every time we called, there was some reason (weather, another job ran long and the installer would have to come tomorrow, which became next week, etc.)
September, October, November, and December rolled by. They were having issues with their equipment on the cell tower, they said. Or again, the weather.
In October (3 months after we paid), we finally got the equipment installed on the roof, but they were having issues with their equipment on the tower.
In late November, when I emailed to ask why we still didn't have service, they said we were the very next customer on the list and we'd have service the next week.
Finally, in mid-January, after they never showed up or contacted us , we requested a refund. They would not process the refund until they'd retrieved their equipment off the roof, which took another month, again because of delays, last minute cancellations, etc. Finally another company that they hired as a subcontractor came out and removed it.
It's more then 2 months later and we still haven't received the refund check. The first one never arrived, and they said that it had been sent by their bank and that we might have thrown it out without realizing it was a check. So I requested that they send another with a tracking number. After more than a week, I wrote to ask why that check hadn't arrived and what the tracking number was. They would not provide a tracking number, and said it had been processed by their Phoenix office, and that it should be here soon.
If I hadn't wasted so much time trying to get them to provide service, and wasn't still out $600 (credit cards don't like to let you dispute charges that are more than six months old), it'd be beyond hilarious. But it's not funny at all.
EDITED TO ADD: I did finally get my refund. It was postmarked the day after I posted my reviews and filed a dispute with my credit card, even though they said the check had been mailed the previous week.
The refund was in the form of two Western Union money orders. Do they not have a bank account? I went to 5 different places. No one will cash money orders. I finally had to open a local bank account just to deposit it, so I could cash it a week later. Even getting a refund from this company wasted my time. read more