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    Sprocket Communications

    4.8 (4 reviews)

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    Bluespan

    Bluespan

    3.0
    (83 reviews)

    I'm updating my rating from 4 down to 3. Within the last six months they had two major (day-long,…read moresystem-wide across the Tucson region they cover, including Rio Rico/Nogales) internet outages (which also means VOIP phone outages), the most recent being the other day. These outages had consequences I'm sure not only for myself but other users. When they had the first one, I think one of their executives made the response, which I thought was incorrect, in one of their forums that they could not use redundancy in that case to address the outage because the fibers and such upon which the main service depended (and which had been damaged by a construction crew I guess in the Phoenix area) were also the same fibers and such upon which their redundancy depended. Could they not arrange for redundancy that did not depend on the same exact Phoenix-area point? The second outage, several months later, was down to the same issue (construction crew in Phoenix area) and the same (incorrect in my opinion) reasoning on redundancy..... they did not succeed in improving their redundancy from the first incident to the second. So, I am reducing from 4 to 3. Now, a few moderating points: - I have heard that they are working toward addressing their redundancy issue. - It's temporarily a shame, but let's hope they respond by improving. Over the last few years (other than these two damaging outages) they have improved other things nicely, including increasing my speeds, lowering my cost and changing the mountaintop that I was pointed to. My service was by no means perfect, but I think they have spent money to improve and I respect this, and they did improve. I committed to them for voip a few months ago, which I would not have done if they had not established with me that they were providing a high number of 9s of reliability. So, if they can get back on track, and think ahead a bit better, then I may regain a higher view of them. - It's a bad moment for this to happen since so many people seem to be now giving a try to Starlink. Without these two really bad outages, I would have said that Bluespan is approximately competitive with what I hear about Starlink. So, if they re-position themselves to make such outages much less common, then I'd say at that time they will be more competitive.

    Internet has been out since 8/9ish this morning, and they have continuously pushed back the ERT…read more Just say you don't know when it will be fixed instead of giving unreliable times. Completely ridiculous that we pay $100 a month to be strung along with unreliable and constantly changing repair times. ​

    Cox Store

    Cox Store

    2.2
    (98 reviews)

    Very professional prompt and courteous service…read more Recommend using this service for Internet.

    Wow - how rude and inconsiderate!! I literally had to call…read moreCox's main number to get ANY assistance from this Cox store! This store doesn't answer their phone calls go straight to voicemail! I was literally in front of the store right in front of the main entrance doors - in my car with my windows down - I am sick with a cold - wearing a mask - I asked the TWO employees who came outside... speaking to them through the open passenger side window...to Help me as I was trying to return a new modem still in box - I was trying to explain to them I didn't want to go INSIDE the store because I didn't want to get anyone sick - and could they talk to me for a second.... NOPE - one just ignored me and went back inside the other told me to go next store to the UPS store and have them mail it - what?! I'm literally right here sitting in my car with a box in my hand ...what do you mean mail it and I'm not trying to go into any store... I'm sick with a cold!!!! I don't understand why she just couldn't take the box from me ? then she just took my first name and said she would tell someone inside the store. But wouldn't it take the modem from me?! I told her I'll give you my account number and my name and phone number she wasn't interested ....I sat there for probably 10 minutes sick in my car with the windows down trying to give them back their modem trying to be respectful of people in the store and I got treated like dirt!! I had to call the main number of Cox explain what I was trying to do...they had to call someone inside the store and then finally someone came out to grab the box. Honestly I was really super pissed off with this experience!! How rude!!! The new modem was for a rental unit I have and the tenants didn't want me to install the new one until they move out which is in May I had to return the modem because I was about to be charged for it $240 I literally drove 30 minutes to go to the store waited in my car with the window down until I saw an employee came outside.. they were opening the door for customers to leave .... The door opened onto a sidewalk and my car was right next to the sidewalk ....what else could I do except say "hello can I talk to you for a second I'm trying to drop off this modem" since I couldn't talk to anyone in the store because they do not answer their phone!!! I'll be switching to T-Mobile Internet!

    IntoClicks

    IntoClicks

    4.5
    (11 reviews)

    Tyrant of a company. Breached contract by not blogging until 4 months after start of services…read more Asked them to stop services due to dramatic decrease in lead volume, and got threatened with litigation. Are currently ransoming a website that I paid $5,000 to them for in an attempt to force payment for ineffective SEO services. Also, website was built using a website builder service. They outsource pay per click services too. Update: just received email from someone that an image they used for my blog is under review for copyright infringement Update: Inflated his original claim of what I owe him from $2,500 to over $10,700 - this in retaliation to the review I left on Google (above). *Note that, in this response found on Google (below) Gabe Carmen is claiming that his company does not use a website builder for my site. I am including a picture of the email he sent to me (see [*****] below) explaining to me that it would be difficult for me to access my website because of the website builder they use. Proof of a lie to YOU - the potential customer. **I hired Intoclicks in October of 19 and saw a steady decline in business from that point on. A few of the other Moving Company owners I am friends with reported increases in sales, and even asked me if I could take on some over-spill for them. Response from the owner a month ago It's unfortunate that your business was so affected by the recent pandemic; however, to blame us for your decline in leads is very unreasonable, as not a lot of people are looking for moving services in the middle of covid-19. We tried several times to setup a call with you to discuss the options we are proposing to our clients to help them through this tough time, but you refused to have any conversations. You even resorted to name-calling and threatening to be "uncivil" over texts. The fact is, we have completed everything we agreed to do and then some, even helping you with other matters at no additional charge to help you out. Additionally, until you fell behind on payments, you had expressed on several occasions how happy you were with our services and your new website, which was [*****] NOT built by a "website building service" as you claim. [*****] If the blog image copyright issue is true, we will be happy to help with this, but you have not responded to us regarding this matter. We never ransomed your site or anything else for your past due obligations. We were willing to have a reasonable conversation as business owners regarding your overdue balance and modifying your contract terms, but you refused to talk with us and your response was that we would have to "sue you for the balance you owe". Unfortunately, this review is nothing more than you following through on your threat to be "uncivil". You know how much our good reputation means to us and this review is nothing more than an unjustified attempt to hurt IntoClicks. We won't bother responding to all of your points, but we want to remind you that lying in online reviews is a very serious matter. Even after all this we sent you a letter offering to let you out of your contract, which you didn't accept or respond to. We care and work very hard for all of our clients and it's unfortunate that it has come to this, despite our efforts. It seems there is nothing left to do but no longer do business with you and send you to collections for the full amount owed. *Google review and response screen captured. Will follow up if they try to change their response.

    I'm just getting familiar with intoclicks and I'm already thrilled with what I'm learning about…read morewhat they offer with their marketing... It's certainly something that my business and probably anybody's business would be encouraged to use. , will be happy to report back more as time progresses

    Sprocket Communications - isps - Updated June 2026

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