ELDER ABUSE??? THE CONTACT INFORMATION PROVIDED BELOW JUST SENDS ME THROUGH THE NORMAL CHANNELS AND THERE'S NO OPPORTUNITY TO ESCALATE IT. SO IT WAS NOT HELPFUL. August 2025, 95-year old Mother-in-Law wanted land line and instead sold a second cell phone plus a Verizon internet box (plus monthly charge) to run phone and she already had internet through a different provider. And she unknowingly signed committing to 3 years (what 95-year old is going to commit for 3 years). We visited store today to help sort it out. Christian was helpful at the start but by end was insulting us (ex-"I wouldn't have let my mom go to the store alone in August if she was hard of hearing and almost blind" AND "I take no responsibility for what I said because I'm not your sales rep". WHAT???). Will try a manager tomorrow. If resolved, will update. read more

Traded in my iPhone 12 for a 16 with Alejandro Cooper, he never turned it in to Verizon for the promo credit of $830. This has been an ongoing dispute since Feb!!!! I think he pocketed my old phone because Verizon never got it for the promo to go through!!!! read more

Terrible customer service. Not sure if the manager is hiring uneducated and just anyone off the street. The sales person legitimately called me a liar after I asked a question. Come to find out this store is actually a third party location. Vibe inside the store is terrible. Do better In hiring quality people Verizon at this location. It's important. I was about to spend a lot of money at this location. read more

I had the unfortunate experience of interacting with so-called manager, Anjelica, after I had to come back to deal with an issue from a prior visit. I sat and waited for her for 20 minutes while she sat outside talking to her friends about a new car she had just purchased. After she finally came in to "help", she basically called me a liar right to my face, did absolutely nothing to help remedy the issue, and I left feeling extremely disappointed and frustrated. I have never dealt with such a rude, unprofessional person in customer service. If you don't like your job, find a new one! I will never set foot back in that store again. read more

Absolutely awful customer service skills from the old white manager. As a veteran with mental disabilities I'll never stop by this store again. read more

I bought a new Samsung 24+ for my wife on 10 Dec 24 from Anjelica James. She gave me her cell number and said call at anytime if Ihad any questions. On the 11th I called and asked her to call me so she could help me on the settings on phone. For two days I never got a call back. I called her on the Friday the 13th. I asked if I could come in and get some help. She said she was too busy but could see on Saturday but anyone in the shop could help me. I went in to the shop in about 30 minutes. I took a seat waiting for help. She saw me but did not acknowledge me. When she finished with her client, she left the office and paced up and down talking on her cell phone for probably 30 minutes. Finally I got called by Mitchell who was very courtesy and helped answer my questions. Anjelica was supposed to call me on Friday to pick up my tablet. Mitchell found the tablet and set it up for me. I noticed after Mitchell called me up that Anjelica came back in and immediately called up customers waiting for help. It was very clear she ignored me and made no attempt to help. Recommend anyone going to this Verizon store DO NOT have Anjelica help you. I hate to be ignored but apparently she is only interested in selling phones and not following up with customers. read more

I am very busy when in town. Phone sales are notorious for taking up hours even when you have everything ready in hand. Unless, you are helped by Tomas! This young man talked to me over the phone and helped me set everything I needed up prior to my arrival. I showed up and only had to stay the standard time to sign documents. Very helpful! I will continue to go through Tomas for any phone, accessory or internet needs read more

Everyone at this store is fantastic to work with. They go above and beyond to help you and ensure you're getting the best plan, equipment and service. read more

Took Pop to get a new flip phone. His broke & he just needs durable & simple. Sean helped us. He was polite & friendly. Store was clean. We were in & out in 15 minutes. Couldn't of asked for a better experience. Thanks Sean!!! read more

Horrible place! The staff and manager don't know what they're doing! They're all scammers! Went to a corporate verizon and they also said the grant and swan don't know what they're doing! Especially the manager that any of the plans they provide is not true! Don't come here unless you want to lose all your money! Lazy staff! read more

Terrible Customer Service. In the name of "Covid" the stores do not answer phones. They're Reps (before they shit down their phones) got my plan wring TWICE. They over charged me, did not deliver the doubling of the data plan, and I will change carriers. No thanks, Verizon! read more

Don't ask me why we went back (I suspect general Verizon-fatigue): There aren't words bad enough to describe the wickedly terrible company that Verizon Wireless is. Through the years they have screwed us over and over and over, a typical monopoly that treats its rural customers like surfs. Unscrupulous, conniving, un-American, self-serving, incompetent capitalists, the epitome of what is destroying America. And like father, like son--Cellullar Sales at Crossroads is what you would expect from a franchisee of Verizon, or whatever they call themselves... They are no different. If your salesman's name has the initials XX then be especially advised, this person is incompetent, careless, stupid and arrogant. So walk into Cellular Sales at the Crossroads Shopping Center at your peril. We really appreciated the lapse in our internet service due to your incompetence and the hours of phone calls with clueless "technicians" at Verizon it took to mop up the mess you made. And they still wanted $60 more on top it, just to return us to our old plan along with default "no internet service" for days before the boondoggle was solved. May I suggest you go into janitorial work? read more

I have been a customer for years but I added a new tablet and salesperson did not put in surance on it,then they overcharged me by 500 dollars and the store manager threatened me will a hang up if I did not speak a certain way, really your going to threaten me, unprofessional, his customer. service was so one-sided,I will be taking my business elsewhere ,I was on hold for a hour,the took money out of my account with not a word,Don't go to grant and swan store They are not interested in helping you ,only taking your money, horrible read more

After 20 years with Verizon I was forced to change carriers because Verizon couldn't solve the technical problem I was having. I couldn't take calls or make calls from my own personal residence and after many frustrating attempts at technical support I was forced to go to a different carrier. I was on a prepaid account and I moved to a different carrier on the last day of my billing cycle. Verizon went into my account and stole my money for the next month even though I was no longer a customer.After a number of attempts at the local Verizon store I got nothing but a deer in the headlights look and the promise that my money would be refunded to me which after two months it is still not the case. I tried to call customer service but as I had no longer an account number they just hung up on me... literally. How many times can a big corporation like this steal peoples money and then have no way for them to speak to anybody about having it returned... Pathetic... read more

This review is for the Round Mountain Nevada area. I have made numerous calls to Verizon along with hundreds of other people in the valley about the poor cell service that Verizon provides for our community. The service keeps dropping calls or delays in talking and emergency calls are dropped when calling for a ambulance or sheriff's office, people have had use other phones that were supported by either T Mobile, AT&T or Choice Wireless, there services are amazing compared to Verizo's which at one time was the best and for the last 14 months or longer Verizon has took a major dive in customer service, I have called several times and they say they are going to get on it but nothing changes for the good, just the worse, so if you ever go to Round Mountain Nevada I hope you do need to use your phone if you have Verizon. read more

Nobody here knows anything about the verizon plans!! First, I was told all my plans included Apple Music, but I later find out it's only a month trial! Then, I was supposed to get a $500 verizon gift card each for 5 Bring-Your-Own devices. So $2500 total. I was told it would automatically show up in my email within 8 weeks. It not only never came but it turns out you are supposed to apply for this, none of which any of the 5 of us were ever told! And you have to apply within a month! I have proof in writing of them saying that the apple music was included and the "gift cards" would automatically show up in my email. Now I have to make a million phone calls to get this all fixed. Don't ever go here. read more

This has been by far the worst customer service and phone buying experience of my life. If I could give zero stars, I would. How could buying a new phone be so difficult? Buyer beware - buy your phone and new service elsewhere. Ian, the "sales associate" literally did not get a single thing correct upon buying a new phone and signing us up for a new plan, including misleading us on important promotional details. Several weeks later and we are still working on trying to fix the bill. How is this a way to run a business? Throughout the process, Ian has been non responsive, operating as if we don't exist after he got his sale/commission, despite the countless errors and charges he added to our bill. The Cellular Sales corporate team has been just as bad, as weeks later we still have no solution. Avoid at all costs. UPDATE: Thank you for the canned response to my review. If you would have read my review you would have noticed that I did contact Cellular Sales and go through the proper channels to resolve all the issues your team created, but have not had success now for several weeks. If you did care about your customers, you would go out of your way to personally resolve my issue, and see it through to completion. If you need my personal contact information, I am positive Ian has it. read more

Mat is awesome, very great customer service. He saved my life today with a new iPhone. I highly recommend this store. Ask for Mat and he will take care of all your needs. He definitely invited to my wedding. read more

I have been to the Verizon store on Grant/Swan a few times. I found a goldmine in the sales force, environment, products, and services. Rob Krall was my consultant and from the beginning to the end of my purchases, Rob demonstrated his knowledge, expertise, courtesy, and professionalism. He will continue to be my "go to" guy in all things cellular. read more

My partner and I went in to this Verizon store to switch to a family plan and add a line. We needed a new phone for the new line; we told the sales rep Matt that we wanted a free phone, or the cheapest option. Matt said that Verizon carried only one free phone. Matt brought one phone model to the desk and told us that we'd only need to pay taxes for the phone. We naturally assumed he pulled out the free phone. When our bill came, we discovered we're being charged $35 a month for this model. read more

good customer service for what to end up lying to us and taking our money, if you come to this store and you get a sales man named alejandro dont go with him! literally the most annoying shit ive had to go thru since last night to currently right now, i want in to trade in a phone and paid taxes for it and then im getting billed more than what he told me at the store, waste of time and MONEY!!! literally have to get my phone back that i traded in cancel this line and have to reactivate my phone on another carrier and my boyfriend is getting charged for a restock fee, with all respect fuck this place. read more

My iPhone 6 finally died and had to bite the bullet and upgrade. I walked in and was immediately greeted and helped! No waiting which I was pleasantly surprised as I've had long waits at other Verizon stors. The rep was very informative and presented me with several options keeping my budget in mind. I highly recommend this store. read more

I needed to replace my old I phone and was a little reluctant to go to an authorized Verizon dealer (rather then a Verizon owned store), but I took a chance and I could not have been more pleased. Cameron was fabulous and got me all set up. He could have sold me a more expensive phone but asked about my preferences and recommended a less expensive model. I left with all the data transferred to my new phone. If you want high quality customer service and great product knowledge, I recommend going here and asking for Cameron!! read more

This is the second phone I have purchased from Verizon Cellular Sales. The first time I swore I wouldn't go back. Very Unprofessional. Seemed like it took forever. Well I did go back. What a difference. I used John Robson. He was very professional & yet You could talk to him. My phone was up & running in no time. You really should give Verizon Cellular sales a try. Located @ Grant & Swan. Ask for John Robson & you won't be disappointed!!!!!!a read more

Excellent and friendly customer service, fast knowledgeable professionals. Clean, no lines, ample parking. The staff made the experience fun and pleasurable, really one of the best experiences i have had at a Verizon store. My only hesitation in the review is that it might become too popular. read more

Went in the store to fix my son's watch yesterday... the young guy that helped me said my pin wasn't working. He told me that the watches were discontinued. I proceeded to ask what to do because I was paying for a service that I couldn't fix. He said you should go to craigslist. I asked, "is that how you guys do business?" He said in a sarcastic way, "mam, I'm just trying to help you, it's either $10 there or $80 here." I then asked, so I can order the watch in store for $80 today? He mentioned, we'll, I guess yeah but your account won't work so you need to go to a corporate store or call customer care so I can't help you. I then said in a sarcastic way back to him since that was the tone he had the whole conversation, "can't you help me call customer service here so I can take care of it now and you get the sale?" He slightly dated laughing and said, "yeah I guess o can do that." His attitude within. He 5 minutes I was there was awful (mind you, I was the ONLY one in the store around 6pm other than another employee). I told him I will just have someone else help me since he was so thrilled to, and he again laughed and said, "okay sounds good! Have a nice day!" If the sales at This store are low, it's due to customer service like this... Also, I called the customer care and the pin that wasn't working for his system, was in fact, the pin that I kept telling him to try.... not sure if there was a defect but, the customer service department over the phone took care of it and the sale was $289 (not $80)... he turned the conversation from me wanting to cancel into a sale.... now that is how it's supposed to be done. so sick of the entitled attitude of The millennials... YES! Sometimes you have to work a little bit on customer service to earn money. (Isn't your job commission based)? I will never go back to this location. read more

Everyone at store so friendly. My rep took care of my problem in no time and made me feel like he cared. A lot of inventory to choose from. Would highly recommend. read more

Amazing service provided by Megan U. Very pleased with the professional service we received with the purchase of our new phones. She definitely went above and beyond in assisting us during this process and made the switch a breeze. Thank you for all your help!! read more

Rude and unwilling to accommodate social anxiety and families that live separate from each other but on the same plan. I do not recommend coming here at all. Very upsetting to see such terrible customer service skills and absolutely NO EMPATHY. read more

My sis wanted a phone for her daughter. 4th of July we thought we would be out of luck. We entered and she was assisted immediately. She was pleased with the service. I am not a customer but the I can give credit when its due. Very clean space, good waiting, kinda empty. Its conveniently located in a shopping center. read more

This was one of the worst experiences I've ever had working with a retailer. We purchased 3 iPhones and 2 iPads. The billing was wrong from the start and 5 weeks later we are still working with Verizon AND cellular sales corporate to try and get our bill fixed. I was also supposed to get a 3rd iPad with a promotional credit and after a week of texts and trying to get it from the store, the associate said he would call me to complete the sale and ship it to me and that never happened. I escalated with corporate to try and get help with the billing and iPad we were trying to purchase and I am still waiting to hear back after weeks of phone conversations and emails. Save yourself the trouble and go elsewhere. If you do come to cellular sales for a phone, check your bill and receipt thoroughly before you leave. read more

Dustin was able to help me with my phone having trouble connecting to the Verizon Network. He not only solved the issue, he also explained why the issue happened and showed me how to fix it if it ever happens again. He also helped me with new screen protectors and was a pro at putting it on. Perfect service. read more

I've never left a review on here and this is the first negative review I've left unless it was absolutely required to leaves a review. Service was atrocious. First question I asked I received a lie for an answer. E.j. I think was the next guy's name (not the liar) was all smiles til I decided to take some time and not buy immediately then he actually stoped talking. Didn't say another word. Called back to let them know about the lie and got ej and got treated like I tried to talk to the cool kid in high school. This place is disgusting. They should fire the staff and start from scratch. Again, never left a bad message or any review for that matter, unless it was good. I've worked in service the majority of my career and try to give people the benefit of the doubt. I have no doubt here. Switching to another service after 20 years. Bye! read more

If I could give this business a 0, I would. It represents itself as being a Verizon store but it is, in fact, a third-party vendor. Our family purchased 3 new phones and 2 iPads and, despite what we told the sales associate, he added on services etc. that we specifically declined and failed to deliver additional merchandise that we ordered. He also misled us on the promo for the iPads. Ultimately, there will be no promo savings. These issues were not discovered until we accessed our Verizon bill on the Verizon website. When we tried to contact (text messages and calls) the sales associate and his manager, little to no responses were received (it was like customer service ceased to exist once the sale was made and we walked out of their building). When we contacted the corporate office of Cellular Sales, we were first told that they would not be able to do anything; we would have to go through Verizon (which is a joke during these "unprecedented times" because it is virtually impossible to speak with a live person!). After becoming adamant with Cellular Sales that it was their problem to fix because it was their sales associate who made the mess of our account, and after providing them with all of our issues in writing as well as all associated documentation, they relented and said it would take 7 to 10 days to research everything and get back to us. At the end of that time period, they came back and said it would be another 7 to 10 business days. Weeks have gone by and no satisfactory solutions. Extremely frustrating and I can't even count the hours we have spent trying to get the mess they made straightened out. Avoid this In response to the Cellular Sales auto generated reply advising that I can provide more details by contacting their customer service and reference case number 326658, they should have been smart enough to read my review and know that I already have a case number assigned--they need to reference case #00322441! read more

Ian and Alex were very helpful!! They saved us money and found the best plan for us!! And got us new phones !! ..I highly recommend theses guys!!! Great service !! J Tatum read more