When I have iPhone issue I struggle to fine a reputable place to take it to and end up…read moredisaappointed. I am not techy savey and so get taken advantage of. Not with Brandon, owne of The Phone Repair Hub. I needed a new phone screen. He very quickly and effeciently explained the different types and guided me to make a sound decision. Great customer service and very reasonable. Don't bother going anywhere else. The Phone Repair Hub is the very best.

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Let me start this review by saying I loath upgrading phones. It's probably why I had the iPhone XS…read moreMax for almost 7 years! Hey, if it's not broke, no need to fix it. But this phone was on its last leg! Not only did I upgrade to the most current iPhone, I also moved carriers. Clearly the new carrier is Verizon. Now that I've given the history and my "iPhone bio", let me tell you what changed. In comes Michael G. He was knowledgeable and listened to everything I said, even the details of how I liked to travel, job life , etc. I mention this because upon receipt of the quote for all the new gadgets and services, Michael had customized the plan so that it covered domestic and international travel. Most wouldn't pick up on that, but he did. He was also acutely aware of how I did not want to be going through the process of setting up a new phone, watch, or an iPad and he did it all. I have to give a shout out to his manager. He was awesome. I was a walk-in later in the evening and they didn't rush me. He offered me and other customers water as we were waiting. He was very thoughtful with all customers. Sidenote, there was a very cranky individual this particular evening and the staff and the manager handled it with grace. So, I guess you can say that I loath the process a little less now. Thank you, Michael and team Verizon! Let me not forget to mention that I also went back today because I was having issues with some of the apps and again I walked in late, but they made sure they resolved the problem even after they officially closed.

a holes, stuck up techies, told transfer with icloud, "icloud keeps your content safe" Went from…read more107 GB to 65!!! CDs that I downloaded one by one, 1620 songs GONE, so much missing I don't care if it's in the cloud "somewhere" I want my property that I paid for and own. It was a backup from my old device. Things should not have been erased from my old device! All my music and some other stuff is missing. NO MORE APPLE PRODUCTS

Incredible. Lifesavers. 100/10…read more I fully submerged my iPhone 6 in water and couldn't fish to out for a full 30 seconds. Tried the rice method but not until a few hours later. The result, not unexpectedly, was disastrous. Half the phone screen turned black, or started pushing buttons itself, or wouldn't respond, or wouldn't turn on, and then, finally, it would just flashed a green screen at me at a nightclub rave tempo. Summary: worst case scenario. It was the weekend and I rely on my phone for personal life and work. I was panicking. I feared not only for my news feed, but for the clients that couldn't get ahold of me bright and early Monday morning. I googled the nearest place with the best reviews. Then searched again for anyone open on a Sunday at noon (not many). These guys popped up; I went in with a bank card and blind hope. Expecting to have to buy a cheap full-in phone until I could sort out this mess with Apple or AT&T. Expecting to kiss my savings account goodbye. These guys are outstanding. I walked in, explained the situation. They gave me a full quote and walked me though the possible damages and repair options. Sent me to kill time for an hour, and when I came back about 50 minutes later, they had it mostly fixed. They switched it between the old and new screen right in front of me so I could understand the situation. Opened it up and showed me the damages. I know nothing about the inner workings of an iPhone, but they broke it down for me unprompted so I could grasp what I was in for and what to expect. Told me the worst case scenario (needing to send it elsewhere for further repairs), but made it clear they'd do everything they could. Reminded me of any possible costs and double checked that I was okay with them. Never made me feel like I'd be left high and dry (which would've been fair; they fix phones, they don't perform magic, and I'd essentially sent it to the Shadow Realm). As a bonus, the guy who helped me was really polite about the privacy of my phone. Let me key in the password and double checked that I was okay with him entering any apps to confirm the functionality of the phone - even when going into Settings. Was super thorough and dedicated to making the phone 100% again, even when I admitted I was willing to just take a phone that could send texts, make calls, and receive emails. Friendly, calm, professional; that was exactly what I needed when looking at my year-old, $900 investment and control hub of my life, sitting possibly dead on the counter. Went to kill time for another 15 minutes. When I came back, he had it all patched up and gave me a rundown of the final fixes. Noted that one or two minor glitches did happen (battery level fluctuated some), but gave me the option of fixing that then (maybe unnecessary) or coming back if there was an issue with a $10 discount on replacing the battery. Never pressured me to buy anything else and was very frank about the state of my phone. I was in and out in an hour and a half, tops. I came in with a phone that probably needed a full replacement. Walked out with a fully functional phone that had a new screen, a few circuit repairs, and other minor tweaks that had it living life again. $100-ish dollars in total, on the weekend, less than three hours after I'd TOTALED the thing. I'll recommend these guys forever, and you won't catch me upgrading to a new phone again just because something is wrong with my old one. This place works miracles!

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

The Manfolk thought he had a crack in the screen of his Iphone. I found RSR after searching on…read moreYelp. We stopped by on Saturday and Jesus was there to assist us. Jesus checked out the phone and found that the screen was in perfect condition and it was only the screen protector that was damaged. He replaced the protector as quick as a bunny and we were on our way within ten minutes. Jesus was kind, knowledgeable and professional. They have three locations in Tucson so they are very conveniently located. I'm thankful we found them and know that we will take all of our techie stuff to them in the future.

Dustin is a very competent computer repair technician. Both…read morenow are working better than ever!

Great friendly customer service. Very helpful to seniors…read more I needed a new modem for some reason and they gave me a new one to replace the original one. I managed to install it myself.

Trying to return internet and tv equipment that had been rented by my mother's late husband who had…read morerecently died. Arrogant employee refused to accept them because I was not the deceased person who rented them. I returned the equipment to the rest home as they said they had originally called xfinity to pick them up. Xfinity seems to think refusing return of their equipment is a smart move. They watched the equipment leave while all sources of payment have been cancelled and renter is deceased. Make it make sense ...... Resthome staff all said they had terrible treatment by xfinity.

Absolutely do not trust ELIJAH EISAS with your account!! I went in with my 3 children to make a…read moresmall change on my account, should have taken 10 minutes, this guy starts going through everything, telling me I'm being double charged, overcharged everything! Promises to add a line but take my bill from $150 to $120!!! Also tries to "give" me a watch or tablet! My bill jumps to $183!! Thank goodness for customer care! They fixed my account and gave me a credit! Also told me the changes Elijah made were going to increase my bill ongoing by $25!! Just ridiculous!! This guy needs to be taken out of sales immediately! This economy is not ok to financially screw people!

Tucson Appliance Company responds quickly. I left a message on the machine because I had a service…read moreissue and within a half an hour they left a message back to me that they were sending a technician out.....it was so easy and fast and everything has been fixed!

Temporary 4-star, I'll explain…read more I've been using cox for two years now. I started a service line at address 1, on a fantastic promotion they were running. As of October, this year, I acquired address 2. Cox has been great to me so far, so I started a SEPERATE line at address 2 (using yet another amazing promotion). Up to this point I am now moving out of address 1. I saw on the website that we can transfer service to a roommate (which I have at address 1). Called them up, took a few tries, but eventually got WHAT I THOUGHT (and made sure to check) was address 1 disconnected and switched to the roommate. Went into my cox account to learn they switched ADDRESS 2, taking me out of my newly started promotion and still having me associated to address 1. With how long this has been taking and for it to mess up this bad, I am PISSED. Drove to COX on Campbell, took a couple breaths before I walked, and laid it out for Roxy (employee I was chatting with). Super calm, cordial conversation. And that's where we are at with 4 stars. Online COX customer service needs some serious work (i will avoid using it again). In-person, COX is amazing, super kind employees at every location I have been at, and really are looking to help. My case is still in process, but up to this point COX on campbell has been a 5-star experience with how my situation is being handled. It will be a certified 5 if they can satisfy this case. Thank you Roxy, and I sooo deeply apologize that you got all this thrown at you. (#Frank, you don't go unnoticed, neither does the DJ)

Amazing service! This location opened less than a month ago and is a more central location. The…read moreassociates were friendly and were able to match the deal I found online and provided a better discount. Took less than 5 minutes to finalize the offer.

Placed an online order and opted to pick it up in store. The gentleman who assisted me was friendly…read moreand efficient. Thanks for making the purchase easy!

Cancelled my personal account after 7 days. Ive been a customer of Verizon for over 20 years on my…read moremoms Verizon plan. I decided to get off my moms plan and get my own plan. From day 1, Ive had nothing but problems, CSR rep from another country deleted my account and my promotions, added a new account and someone tried to order a phone on my new account and Verizon didnt take responsibility for it. Also, my bill each day for the last 7 days with Verizon was more and more. Started out as 133.00, then 146.00, then 162.00, then 196.00, and finally 204.00 for a 1 line plan with no extras!!!! On January 18th, cancelled my account and switched to a different carrier. Was told by the CSR of Verizon (5th person), I could take my devices to the store where I made the purchases. So, we went to the Arizona Pavillions Cortaro location and it was there I explained about ALL the things I went through in the last 7 days with my new account. The CSR went to the "supposed" manager, Guadalupe, and she straight up stated she was not taking back the devices and it pretty much was not her problem!! She was overtalking both me and my husband when trying to explain everything that had happend and she was not willing to provide the "excellent customer service" that Verizon says they provide. She was resistant, rude, not helpful and could care less about my situation or what we had to say. She should not be in a management position, or any kind of higher up level, she is not for the customer, unless you are there to make a nice, big purchase!!! I will NEVER go to this location ever and BUYER BEWARE!!!! Verizon practices Bait and Switch methods. They are friendly and helpful when you want to spend money, but after, you are just another customer and could care less about helping you. Verizon will mess up your account, say they are there to help, but they dont even document your account. After only 7 days, I have switched carriers and will continue filing my reports to the BBB, Federal Trade Commission for Bait and Switch tactics, and the Attorney generals office!!!!

5 stars for Michael!! helped tremendously with my esim issues quickly and efficiently and was very…read moreinformed on the issues i was having. also installed a perfect screen protector for me. He was very polite and friendly; great customer service! thank you michael

Came in and sat down. It's Saturday 10:30 am. I just want to exchange a flaky 5G gateway. Got…read morechecked in 5 min later as it was unclear what to do. Several other people came in after me and got checked in and served first. Took them About 20 min to get to me. All that time I am thinking why do these people that came in after me get help first? It's unclear how their queue process works. I think I for simpler stuff they try to get people in and out but for more complex stuff you have to wait. Kinda wish that everyone working here had the same skillset so you can get help in the order you came in. They could use more staff here. This is an Experience store so I would figure more staff. Finally got the gateway exchanged and when I went to setup it was user the wrong name. I mean I gave them my drivers license so they had no excuse. I don't want to go back to the store so I'll call T-mobile instead. And that was my experience. Need more expanded training and confirmation of setup.

Very helpful at this location, five or six employees that greet you at the door and help you right…read moreaway. Definitely a great experience

Been with Verizon for years. I mean YEARS. Was neither here nor there as far as service go. Was a…read morereally good guy we would always work with when needing to upgrade. He was a greta salesmen. Listened your needs, asked and answered questions. Would explain why you might want this over that. Sadly he no longer works there and with him went all the humanity verizon had I guess. Went in the other day and instead of actually listening to what we were looking for, what we were comfortable spending, what our family wanted, was told what phones we were getting without anyone actually showing us a phone or selling us on them. Was quoted double our current plan. Tried to sell my husband a big brick of a phone. No not even sell it. They TOLD HIM THIS IS WHAT YOU ARE GETTING. The man carries a iphone SE because its tiny and fits in his work shirt pocket. Salesman didnt care. When we pushed back even a little we were met with ITS 4000$ WORTH OF PHONES. Yeah I dont want to spend 3 years paying for 4000 dollars worth of phones. My husband wanted to know about camera quality on different phones. The reply was my iphone does that. Then He zoomed into the carpet instead of across the room or telling us anything relevant, dont even know what phone it was! Verizon went from a ok place were salesmen where there to meet your needs and maybe talk you into something a little nicer to telling you what you were getting and making you sound ungrateful if you questioned it. Sadly if they had come at us with even a modicum of like what our needs or wants were we would have been open to staying with them out of convenance. If they had actually had a personable sales clerk working and not just a button pusher checking in with "chief salesman" to make sure the couldn't add on any other costs they would still have our business. There are sooo many other options now days. We are glad to move on. Oh and they need to get actual chairs with backs on them!