Brandon, the owner of the Phone Repair Hub, is terrific. He replaced a battery for my iPhone 13 for…read morea reasonable price and showed me how to deal with some technical issues for free. He couldn't be nice or more knowledgeable. Pat r

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Let me start this review by saying I loath upgrading phones. It's probably why I had the iPhone XS…read moreMax for almost 7 years! Hey, if it's not broke, no need to fix it. But this phone was on its last leg! Not only did I upgrade to the most current iPhone, I also moved carriers. Clearly the new carrier is Verizon. Now that I've given the history and my "iPhone bio", let me tell you what changed. In comes Michael G. He was knowledgeable and listened to everything I said, even the details of how I liked to travel, job life , etc. I mention this because upon receipt of the quote for all the new gadgets and services, Michael had customized the plan so that it covered domestic and international travel. Most wouldn't pick up on that, but he did. He was also acutely aware of how I did not want to be going through the process of setting up a new phone, watch, or an iPad and he did it all. I have to give a shout out to his manager. He was awesome. I was a walk-in later in the evening and they didn't rush me. He offered me and other customers water as we were waiting. He was very thoughtful with all customers. Sidenote, there was a very cranky individual this particular evening and the staff and the manager handled it with grace. So, I guess you can say that I loath the process a little less now. Thank you, Michael and team Verizon! Let me not forget to mention that I also went back today because I was having issues with some of the apps and again I walked in late, but they made sure they resolved the problem even after they officially closed.

I've heard this story so many times before. last communication on the phone was with Jake who was…read moresupposed to call the next day with a timeframe for a tech to install some sort of booster in my home for service. never called, no one showed up. this was after four chat messaging starting in March. don't patronize me any longer.

We are a T-Mobile family, having migrated from Vz a couple of years ago when Vz prices started…read morebecoming absurd. I check periodically and the comparative pricing remains better at T-Mobile. That said, without question, the coverage by Vz was more ubiquitous throughout obscure pockets of Tucson and especially while hiking or driving or road-tripping to San Diego/Santa Fe. The only other complaint I have about T-Mobile is their recent "penalty" for doing autopay via credit card. Beginning May 2023, you forfeit the -$5 bonus/line for autopaying your bill each month via cc. For us that effectively increased our bill by $15. To get that -$15 back, only EFT autopay directly from a bank would reinstate the discount. I'm bummed to lose the 120 mileage points every month but that all said, this review is for the Grant/Swan location, i.e., it's staff and store. They have no control over corporate policies. I came in to activate a newer/used iPhone and switch an older phone's contents to that newer/used phone. Chris was tremendous in devoting more than a 1/2 hour towards facilitating that goal, including first checking the IMEI number to ensure the phone was legit (no SIM lock; no iCloud lock; no Carrier lock) and then walking us through the transition between old/newer phone. There is no charge for this (you're not activating a new line or a brand new phone) so there's no commission or stats gained... just old-fashioned, good customer service time. And this is one of the other reasons we really like T-Mobile. They have consistently provided time/service and their staff are empowered to pursue solutions when necessary. Plenty of parking at this little office, which is located about 6-7 doors east of the old Bed Bath Beyond. It's also clean, well-lit, and there's seating (albeit hard benches) in the event there is a line.

2nd time we came for home internet and got scammed , these people hire incompetent people who are…read moreclueless in what they sell ! They priced us for something we didn't even ask for and then don't know the awnser to any questions!

ELDER ABUSE??? THE CONTACT INFORMATION PROVIDED BELOW JUST…read moreSENDS ME THROUGH THE NORMAL CHANNELS AND THERE'S NO OPPORTUNITY TO ESCALATE IT. SO IT WAS NOT HELPFUL. August 2025, 95-year old Mother-in-Law wanted land line and instead sold a second cell phone plus a Verizon internet box (plus monthly charge) to run phone and she already had internet through a different provider. And she unknowingly signed committing to 3 years (what 95-year old is going to commit for 3 years). We visited store today to help sort it out. Christian was helpful at the start but by end was insulting us (ex-"I wouldn't have let my mom go to the store alone in August if she was hard of hearing and almost blind" AND "I take no responsibility for what I said because I'm not your sales rep". WHAT???). Will try a manager tomorrow. If resolved, will update.

Traded in my iPhone 12 for a 16 with Alejandro Cooper, he never turned it in to Verizon for the…read morepromo credit of $830. This has been an ongoing dispute since Feb!!!! I think he pocketed my old phone because Verizon never got it for the promo to go through!!!!

Diana helped me put a warranty screen protector on my phone. She was very nice and helpful. She…read morealso gave me information on Verizon WiFi. Thank you Diana!

I was convinced to upgrade my surround sound, Internet, and connected devices. I turned in my old…read morerouter/modem for an upgraded one with an extender. However, the extender didn't work with the one they ordered me. On a Monday, the technician came in but couldn't connect my service. After disconnecting it, he couldn't reconnect me, leaving me without service for all my devices, which are over 30 in my home. This company uses call centers to service customers, and they're nothing but liars. They promised to make up for everything that happened and make it right. The technician came in on Friday and connected the SAME equipment that was here on Monday. I was down for about five days without service to my cameras and all my devices in my home, including my surround sound, TV, and more. I had cut the cord years ago and went wireless, so I thought everything was fine (my call initially was to figure out how to speed up the reaction of my)until I was convinced to upgrade I was told that what I had did not cover the amount of devices I had in the house. The solution Center they used were too busy to sell me more things that I didn't show interest in because they weren't fixing my problem or getting me connected. Just like the big outage that was read about, my outage was just as bad, but it was just my home. The technicians who couldn't service me lied because they know you can't trace them and they want you off the phone. They're in call centers in foreign countries with my card numbers and personal information. Who knows who's behind the phone? It could be a technician or our salesman, and they act as both and can't figure out how to get the systems up and running and you connected as a customer they guess they lie and want you off the phone and again it's a language barrier. I have nothing to say about this company regarding its services and its ability to service customers satisfactorily. I wouldn't recommend them to anyone. Look at their stocks and their decline in customer service. Their Board of Directors must be scratching their heads as their wealthy owners wonder what's going on with their company. They need to start listening to customers more. It doesn't have to be "the customer is always right," but Verizon is no longer the big dog on the block. Just like AT&T used to be the big dog in town, Verizon isn't what it used to be, and that's a fact. I see them going down, merging, being bought out, or just folding. They promised me twice that they would adjust my monthly bill this last month, but nothing has changed. There are a bunch of liars who don't keep their word to their customers, and there was no making up for the loss of my services monetarily. They still wanted my monthly payment though. If you're looking for an Internet provider I would look elsewhere there are better companies those that can service you hear on shore not offshore. Oh and good luck to you.

The manager was very helpful with issues I had switching over phones and internet. Much more…read morehelpful than the T Mobile shop on Grant and Tanque Verde.

Exceptional service provided by Miguel not only did he greet me with an amazing smile but also was…read moresuper helpful regarding monies that I could save having home service and insurance with AT&T. I have been a customer for 20+ years with AT&T and he was by far the best individual I have ever spoke with from AT&T thank you so much Miguel for your excellent service. You should be considered a trainer and get promoted to be a manager. Great job.

They have been out of screen covers gor months, with no idea when more are coming in. I am supposed…read moreto have access to unlimited screen covers with my account, so I am not satisfied. ​

Jordan sold the business from what was told to me by this new person that claims that she is the…read moremanager. This lady is always at either kiosk when I go in! It's like bad luck no kidding!!! I have been going for a few years and was only satisfied until this new manager start service my phone. She messed up putting on my iPhone 6plus four different times. I even told her "no disrespect, but you have been doing a horrific job installing my screen protector" Sooooo disappointed and every time I switch from the Tucson mall location then here she is at the park mall!!! She messed up installing the screen protector also on my iPad mini and not once but 4 different times on my phone. Really don't know what to do...this woman is horrible and needs to find another job!!! Where are all the employees that use to install without ANY problems!!! She is a nightmare!!!!

Fast, easy service installing a replacement screen cover while shopping. They warrant and stand by…read moreit too, no Qs asked, if it doesn't last.

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

Wow - how rude and inconsiderate!! I literally had to call…read moreCox's main number to get ANY assistance from this Cox store! This store doesn't answer their phone calls go straight to voicemail! I was literally in front of the store right in front of the main entrance doors - in my car with my windows down - I am sick with a cold - wearing a mask - I asked the TWO employees who came outside... speaking to them through the open passenger side window...to Help me as I was trying to return a new modem still in box - I was trying to explain to them I didn't want to go INSIDE the store because I didn't want to get anyone sick - and could they talk to me for a second.... NOPE - one just ignored me and went back inside the other told me to go next store to the UPS store and have them mail it - what?! I'm literally right here sitting in my car with a box in my hand ...what do you mean mail it and I'm not trying to go into any store... I'm sick with a cold!!!! I don't understand why she just couldn't take the box from me ? then she just took my first name and said she would tell someone inside the store. But wouldn't it take the modem from me?! I told her I'll give you my account number and my name and phone number she wasn't interested ....I sat there for probably 10 minutes sick in my car with the windows down trying to give them back their modem trying to be respectful of people in the store and I got treated like dirt!! I had to call the main number of Cox explain what I was trying to do...they had to call someone inside the store and then finally someone came out to grab the box. Honestly I was really super pissed off with this experience!! How rude!!! The new modem was for a rental unit I have and the tenants didn't want me to install the new one until they move out which is in May I had to return the modem because I was about to be charged for it $240 I literally drove 30 minutes to go to the store waited in my car with the window down until I saw an employee came outside.. they were opening the door for customers to leave .... The door opened onto a sidewalk and my car was right next to the sidewalk ....what else could I do except say "hello can I talk to you for a second I'm trying to drop off this modem" since I couldn't talk to anyone in the store because they do not answer their phone!!! I'll be switching to T-Mobile Internet!

Our promotion for Cox internet expired and our bill jumped up $30. I tried using the chat feature…read moreon the Cox app but it was slow and frustrating. I decided to drive to the store to talk to a sales representative. Rosa was amazing! She was friendly, listened well and gave me multiple options to choose from. We didn't need any additional services or cell phones, but she still found us a promotion that gave us a 5 year locked price for the same level of internet we had and it was a little cheaper. Employees like Rosa will keep me loyal