Came to the store to pay my bill in full for the rest of the year. Juan was very helpful in getting…read morethat taken care of for me. My husband also came here to discuss Internet options. Ray was very helpful and knowledgeable on that aspect as well. Store was very clean and very comfortable to sit there. Usually, it's pretty cold inside there.

AT&T has tried to corner the market and has an aggressive sales program where their sales men and…read morewomen come out soliciting you promising you better pricing on your bills. I find AT&T in general is a bait and switch company... They make you promises and they send salesmen who the customer never gets to see you again once you purchase and commit. I was guaranteed that my bill was going to be just an additional $30 a month after adding some lines and $35 activation fees. I was extremely reluctant because when I began the service four months ago, I received my first bill and it was quite a bit higher than the price I was told.. when the need for some additional lines arose. I called and went into detail about my first experience, and I wanted to be assured that if I agreed to use them for my additional lines that I would not be charged some additional fees.. the sales person guaranteed that that would not be the case and in this particular time, my bill was going to be around $200 monthly and for this first bill would be roughly $270. That price was including the activation fee fees. I began receiving emails immediately stating my bill was going to be almost $500. I called the customer service line and explained to them. I was getting these emails stating my bill was going to be almost $500. They then reassured me that I would not be being charged that amount that was just an automated system that sends out pricing that does not take into consideration, discounts and trade-ins. Ivan ask them to note that I had called and they guaranteed me no my bill would be the price I was quoted so I accepted that. I then wake up the day my bill is due and I'm charged $500 which is taken out of my account on auto pay so I immediately called the information line in which they tell me basically there's not one thing that they could do for me. I had an extremely hard time understanding operator because they were from a different country and had an extremely strong accent... I requested to talk to a different person a supervisor whom also had an extremely strong accent, and I had such a hard time, trying to understand what they were saying. I asked them if there was anybody that spoke a little bit better English so we could get this resolved and they told me no AT&T doesn't have in the United States to speak to. I was recording the call at the time because it had gotten so absurd and I couldn't believe that they were trying to tell me that I had no options.. I can't explain how frustrating it is to have an issue with a company, and to have someone that you completely cannot understand tell you something you know is completely false. This particular store I went into being told that it is the only one near me that that's an actual AT&T dealer that's not third-party. Initially I spoke to a sales person there were about six people working no customers and a young man came over to me and I explained to him this entire story then he proceeded to look baffled and get what I found out was the assistant manager, and he basically said there was nothing that he could do for me and that I should just keep trying because at some point I probably could get someone in the United States if I kept trying during the daytime.. I had a hard time accepting that answer as I have done my due diligence by trying my hardest to get through on the customer service line where they were no help and told me to go into a store then I go into a store and a very rude store manager who looked to be about 25 and highly uninterested basically told me he has no control over anything and that's just not something that he can help me with. I do understand that these employees can only do what they are allowed to do however, if you're going to be the manager of a store, you should have customer service skills because it is a lot easier for customers to accept bad news from a person who is friendly kind, and offers some sort of solution.. this Manager's name was Jorge and I have to say I cannot for the life of me figure out how he became a manager. I don't recommend AT&T and I definitely do not recommend going to the store on Broadway. I think the fact that they have six people standing around and no customers is probably highly indicative of the fact that their customers don't go in store because they don't get the service, they deserve and we promised.