Wow - how rude and inconsiderate!! I literally had to call Cox's main number to get ANY assistance from this Cox store! This store doesn't answer their phone calls go straight to voicemail! I was literally in front of the store right in front of the main entrance doors - in my car with my windows down - I am sick with a cold - wearing a mask - I asked the TWO employees who came outside... speaking to them through the open passenger side window...to Help me as I was trying to return a new modem still in box - I was trying to explain to them I didn't want to go INSIDE the store because I didn't want to get anyone sick - and could they talk to me for a second.... NOPE - one just ignored me and went back inside the other told me to go next store to the UPS store and have them mail it - what?! I'm literally right here sitting in my car with a box in my hand ...what do you mean mail it and I'm not trying to go into any store... I'm sick with a cold!!!! I don't understand why she just couldn't take the box from me ? then she just took my first name and said she would tell someone inside the store. But wouldn't it take the modem from me?! I told her I'll give you my account number and my name and phone number she wasn't interested ....I sat there for probably 10 minutes sick in my car with the windows down trying to give them back their modem trying to be respectful of people in the store and I got treated like dirt!! I had to call the main number of Cox explain what I was trying to do...they had to call someone inside the store and then finally someone came out to grab the box. Honestly I was really super pissed off with this experience!! How rude!!! The new modem was for a rental unit I have and the tenants didn't want me to install the new one until they move out which is in May I had to return the modem because I was about to be charged for it $240 I literally drove 30 minutes to go to the store waited in my car with the window down until I saw an employee came outside.. they were opening the door for customers to leave .... The door opened onto a sidewalk and my car was right next to the sidewalk ....what else could I do except say "hello can I talk to you for a second I'm trying to drop off this modem" since I couldn't talk to anyone in the store because they do not answer their phone!!! I'll be switching to T-Mobile Internet! read more

Our promotion for Cox internet expired and our bill jumped up $30. I tried using the chat feature on the Cox app but it was slow and frustrating. I decided to drive to the store to talk to a sales representative. Rosa was amazing! She was friendly, listened well and gave me multiple options to choose from. We didn't need any additional services or cell phones, but she still found us a promotion that gave us a 5 year locked price for the same level of internet we had and it was a little cheaper. Employees like Rosa will keep me loyal read more

This company is the most frustrating of any company I have ever dealt with. Trying to put our system on hold while we are out of town takes an act of God. I spent 1.5 hours on hold today and when someone finally picked up, I was hung up on. I called back and was out on hold again. Finally when an agent picked up, they could see the order for the hold was there and they were going to transferring me to the billing department, but of course that transfer ended with a disconnected line. The chat bot cannot answer questions and I am unable to take my complaint to a level where the billing problem can be addressed. This happens anytime we are out of town and we try and pause the billing cycle. My next step will be contacting the Better Business Bureau and lodging a formal complaint. I do not know if the people working there are not trained well enough to solve the issues or if this is Cox's method of generating additional money at the expense of the customer. read more

Most unreliable internet connection. I have two systems. One in Tucson and one in Vegas and both have constant internet outages. I have new sophisticated equipment. All top of the line stuff. One star is being generous. Their cable service is horrible. read more

SCAM ARTISTS!! BUYERS BEWARE!! Got up-charged $85 without my consent. Make sure you double check your bill and plan immediately when leaving this scam store. Had to call customer service for 45 minutes to be told this happens frequently, and that representatives are on commission and will try to STEAL your money. This is an ongoing scam by cox and the con artists at this store. Representative Devin is a scumbag and charged us on a new plan that tripled our bill without saying a word to me. He put in the notes that we agreed to this which is a complete lie. And the manager we talked to just covered for his little scam team. Avoid this store and have your modem shipped to you to avoid your money being stolen from you. read more

I had COX for 2 years after moving to Tucson. There was nothing to complain as far as the speed & reliability (not a game player at all). The initial technician was the sweetest & nicest. But the price increase is ridiculous. The very basic service I need for research plus streaming YouTube went up to $80. Don't buy into the "promotional price", to avoid surprises. I just went ahead and changed to Quantum Fiber. $50/m for life. More than anything else, what I can't stand about COX is their sales pitch. I prefer online chat for anything. The agent is always always always very pesky with sales pitch. I ended up typing, "What part of 'I'm sick of your sales pitch' did you NOT understand?" after repeatedly requested to end the service. They offered a 'promotional' plan for $60 that's "best for me", completely ignoring I no longer wished to use COX and it was none of their business how much I'd be paying for the new provider. Totally sleazy and classless. read more

Cox Communication has absolutely no intention of having good customer service . They are more interested in how many people their bot can talk to at one time . This is absolutely inefficient it is not quality customer service I would say all around bad business . There are no photos or videos since it's all in a chat read more

The virtual chat and chat assistant are a time waster. You would be better served pertaining Internet services through a company that values their customers and doesn't escalate prices up-and-down. read more

Don't use them!!!! They nickel the dime you. I recently moved to a rental which has WiFi so I just wanted to keep my Cox mobile. They can't do that. You have to have internet and mobile for a month before you can stop internet service. Total scam!!!! read more

Bad service; charged me for 3 mos when I told them I would not be in state--- I told them my mother was suffering from terminal cancer---- I am only child and am unemployed disabled military veteran read more

tons of billing mistakes and then random charges don't use unless you want to spend cash for a sub cell provider

Cox goes down dozens of times a day, everyday! Then if you can reach them they do nothing. Try canceling service, it's just as difficult! They say it's because they're upgrading the system in our area but it has gone on more than a year. Good riddance Cox read more

There shitty!! I cancelled both my phone lines and the dummy just looked at me like he was doing me a favor. No attempt to ask why or anything. Obviously they don't care or have a monopoly on service in East Tucson. Shitty people and company!!! If I had a choice of anyone else I would switch but don't! read more

Since posting my last review, things managed to become worse. I have been told many times things that were untrue. I was told many times I had service, when the service was actually down. I was told to buy a new route. The current router I am using, was a recommendation by COX years ago. Recently the cox representative told me I needed a faster router. That was untrue. I am considering another provider. I am strongly considering the newer slightly more expensive, dependable, satellite service. Fortunately my cell phone provider has come to my rescue. While my phone is limited to 4G service, T-Mobile has been able to replace the cox service,when it goes down. read more

I use Cox Communications for Internet. Landline Phone. and Cable Television. Their Tucson Arizona Administrative phone number is 888-566-7751. My Internet is just dandy. My Landline Phone doesn't receive calls correctly (ie someone will call me and we can't hear each other -- and much more. Escalations was not helpful solving the Phone issue. Maybe I need a new line from the telephone-pole to my home, but that is put off as unnecessary.) My TV service is good. However the choices of BASIC TV programming to suit my taste contains mostly shows I saw as a child (such as Hogan's Hero's reruns) . The same Movies are scheduled over and over, some old and some newer. The ABC NBC FOX and CBS are consistently available. Support is very good, especially Complete Care. Ask about it! Thanks. Louise Sullivan. Tucson, Arizona My rating is 3.5 ps. I have the lowest price services available to meet all "needs". My bill for nothing fancy just went up to $205.00 yesterday. read more

Store was busy but Deven took the time to explain everything clearly to me (services, costs etc.). He was very knowledgeable and very pleasant to work with. The overall vibe in the store was great... employees seemed eager to serve customers and I saw customers exit with a smile. I certainly did! read more

Absolutely outstanding customer service; Ms. Rebecca Brujan got us all set up. Got us the best plan for our Father who wanted many sports channels. She got us In and out of there quickly. Rebecca even gave us a demonstration on how to program the TV, set up , etc. Great service. Also, have to give a huge shout out for Tracy, we called for an assist to get the wireless cable box connected. We were hitting a brickwall and he patiently guided us through step by step to get up and running. Awesome customer service via a phone call! Aloha, Dr. Kono read more

Man, I've got a love/hate relationship with these guys. Best internet in the city hands down...but worst customer service (but typical for cable providers). They talked me into this Cox HomeLife technology which has been nothing but a headache. 3 tech visits at $75 a pop to have them sound out some college drop out to plug wires in and read out of a manual and still get it wrong. After this last complete shut off with the system I called tech support, they tell me the typical we will send a tech out again, I said isn't there another option? They say go to the store that sold it to you, they can help. I spend a Saturday morning waiting on line for about 35 mins to be told "We don't service or do anything with Cox HomeLife" from a Cox store worker who sold me the upgrade lmao. We have to send out a tech. You can't make this stuff up, this company is all about the money and can't even service the equipment and accounts they sell you. PS All I need them to do is reset the account to gain access to the sign in screen but as the guy says "It's technology we can't always get it right". Thanks for offering to Wave my 4th $75 fee this time. read more

Cox Store - Television Service Providers Near Me - Tucson, Arizona

Cox keeps padding my bill with various services I did not order, do not want, have no interest in, and refused when offered. Among such services was phone service. I repeatedly told the representative in the South Tucson center that I did NOT want phone service, that I already had another phone service, was not interested in being upsold for phone service, and I REFUSED him when he said, "I'll just add that to your bill." Guess what? He added it anyway. Maybe it was to improve his commissions. It certainly wasn't for anything that was an advantage to me. Next I wanted Essential 100 Cox but THEY keep changing it to 250 service. Again, I did NOT want 250 service, did not need 250 service, was not interested in being up-sold for 250 service and refused it when offered. Guess what? I've been upgraded twice even though I refused it and instructed them to remove 250 service from my account. This last time it DOUBLED my bill! As of this month I still have the illegal upgrade to 250. I have learned to hate them. Cox is an absolutely miserable company to deal with. Customer Service is not truthful and not helpful when you have a problem. They training includes how to grovel to you for calling in and how interested they are in helping you with your problems, followed by a quick transfer to someone else who does the same thing. It was not always so. But, maybe it has always been so in Pima County. At first chance, I am going to run away as soon as I find an alternative. In the last 30 years I've not been on Cox services for just two short stints in cities where it wasn't offered. I dropped TV Cable 6 years ago because it had become to be so poor as they kept cutting services rewarded by a raise in price. Never again will I trust Cox for anything. read more

I had cox internet for a year. I paid $85.00 a month for it. Never had a problem. I switched because Verizon Wireless offered me a great deal on home internet of $25 a month. When I returned my cox equipment I was belittled and told I'm making a huge mistake because they are the best. I was told Verizon Wireless will not be sufficient. This shim needs to relax a bit. Even if Verizon fails miserably I would never again use cocks. Adios M.F. read more

I've been reporting an issue for 3 months that still hasn't been resolved. Every time it rains, which lately has been quite often, the internet just stops working completely. I work from home and have to use PTO if I can't work because of internet issues. I've called and chatted in almost every time it happens and have physically gone into the store twice. They've sent the wrong type of technician twice who was only able to tell me my brand new coax at my home was fine and the issue is probably up in the main lines in the alley. The techs were great guys, very friendly and helpful. They've told me when I call in or go into the store that it's a known issue but other times act like I'm the only one experiencing it and to "contact them next time it happens". Overall the experience has been terrible. The only reason I haven't switched is that there is no better option yet in my area. read more

Cox Store - No internet connection - Television Service Providers Near Me - Tucson, Arizona

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I have been a Cox customer since 1992 and the bill for cable went up to $258 I called to try and work out cheaper billing. They were like NOPE! we can't work anything out to retain you as a customer. Then I went into the store and received the same treatment. we are now moving to YouTube TV for $78 per mo. SO AFTER 32 YEARS WITH COX WE HAVE BEEN FORCED BY COX TO MOVE ON. read more

Cox needs better trained staff for Cox Mobile! E SIM card took over an hour to set up on my I-Phone 15. For my wife's phone they gave me a physical SIM card for her I Phone 13. I took it home and installed as directed it didn't get a signal. It has e sim also because there was no SIM card in her phone and in settings it has an option to add e sim. I texted the service technician Airana who worked on the phone and received no further instructions how to fix the problem. After I got home 14 miles away I had to send my wife back to have them the fix the problem which could have been fixed over the phone if someone bothered to call me back. Cox is unprepared!!! read more

I guess I am lucky..while I have had problems with modem box , I just take it back and get another.....always had luck both in Phoenix and Tuscon locations. perhaps I just have good karma thus far. I just get basic internet for $65 a month. read more

I turned in some of their equipment. They were fast and polite. They did try to upswell me, but that's to be expected.

We stopped in here today because our remote for the cable box ceased working. After waiting 10 minutes to get service it was our turn. Then it was fast and friendly. He gave us two just to have a spare. It was easy. The controls came with direction to get them connected to the control box. They were a bit confusing but we were able to get them connected. read more

Cox Store - Front door - Television Service Providers Near Me - Tucson, Arizona

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Im giving this place a 5 star rating, not because I think the prices are great (I don't) or because of the place looks or anything else superficial. They get a 5 star rating because of two people I dealt with: Nick and David. I'm an asshole. I'll be the first to admit it. I get even worse when I feel a business is not meeting my expectations for either services provided or customer service given. Here's a note to all customer service reps out there: listening, critical thinking and offering options are all FREE. These did that flawlessly. I did not get things resolved in the manner I wanted to. Neither was authorized to do what I was requesting. Times have changed. Oh well. What was offered was time to vent, detailed explanations for requests that could not be honored, empathy (something severely lacking in this town) and a way to recoup my immediate financial losses in less than 6 months. THAT, I can respect. I may not agree with Cox's current practices (I don't agree with most places current business practices) but, when you have employees such as these two, you walk away feeling respected and not screwed. And that is what is important. read more

They're horrendous. Contact either customer service or the loyalty department to upgrade/downgrade/move, or if you're ditching Cox, you can call customer service and drop off all your equipment FREE OF CHARGE with no need to pack it up, as they'll do it for you at a local UPS store. There's no reason to patronize this store. They're straight-up LIARS. LIARS. LIARS. LIARS. LIARS. LIARS. LIARS. LIARS. LIARS. LIARS. LIARS. Did I mention they're liars? J. Tatum (idiot extraordinaire) cancelled my grandfathered FlexWatch cable package WITHOUT MY CONSENT OR KNOWLEDGE. Now thanks to him, I will never get it back, permanently lost StarzEncore and Encore, and will need to pay MORE to get channels that I had for six years. All under the guise of "oh, I gave you a promotion to lower your monthly bill." I went into the store to swap equipment because of the zillion internet/pixelated cable issues. I started off the conversation with hey, don't try the hard sell because, with the continued increases, this is becoming unaffordable. 45 minutes of my life later he's like, I lowered your bill. I was EXTREMELY EXPLICIT in the beginning, middle and end of our interaction - NO CHANGES TO SERVICE, CHANNELS, INTERNET, RIGHT? He confirmed, no changes but your bill will decrease for a year. J. TATUM - LIAR. J. TATUM - LIAR. J. TATUM - LIAR. About a week later, channels disappear. I receive error messages telling me that I've got to subscribe. I call customer service, and three yahoos later, I finally get a customer service rep that tells me, yup, you no longer have those channels because your grandfathered FlexWatch was discontinued by J. Tatum in the Cox store. J. TATUM - LIAR. J. TATUM - LIAR. J. TATUM - LIAR. You've been warned. If you want to get royally screwed, conduct business with them. read more

After ending my service I returned my equipment in store. I was told that a receipt would be emailed to me. I never received one. The store does not answer the phone or return calls. I have been working with customer support to clear this up but they are unable to do anything without a receipt. I will likely be charged 240$ for equipment that I returned. Avoid Cox. read more

We had used Cox for two years. Effective July 2024, the price went up by 70% with no changes to service tier or equipment. It took 3 internet chat sessions and two phone calls over the period of three hours to have the service disconnected. read more

Wow all managers in this place apparently go through "fuck the customer" training. Please be very careful when dealing with this store and ALL MANAGERS!! they all piece of shit! Make sure you ask if you will be charged for any transfer or services... After dealing with management, I understood why the reps here are incapable of knowing their duties and or protocols. After a bad experience with moving transfer, I came back to the store where I initiated the transfer. I was up till 2 am trying to figure out why I couldn't get service. Manager didn't even try to help, rep told him that I had set up tech for next day, his response "you lucky they got you in next day, it's usually 5-6 days, so no I can't do anything for you." This guy didn't even try to pull up account and see if maybe his rep had completed the transfer wrong... Buddy word of advice, your store goes as you go. Don't ever call yourself a leader. You definitely a manager tho. read more

I can't even believe that you're still in business. The internet is ridiculously slow, my connection is terrible, and the customer service is completely useless. I encourage everybody who sees this to immediately switch to another provider because honestly, this review is being polite. I swear I have to be getting pranked because there is no way that this is actually a legitimate business. read more

Have had Cox for about 3 yrs, nothing but terrible cable, freezing every day all day. I've got a new cable line in the apartment, and the outside line is new. They now the problem is an overloaded node in the neighborhood, but don't want to do anything about it. read more

Pretty painless, and overall a good experience! Moving to a new house, I had occasion to sign up for Cox Internet. In the morning, I spent about 15 min online to establish service that day, and was presented with options to get the startup kit, to include modem/router and cables. One option was to have a startup kit shipped, another to make a startup kit available at the Cox store for pickup, and the third option was to arrange for a service call. The most expedient option appeared to be the in-store pickup, so that is what I opted to do. Later that day, I stopped by the store. In less than 10 minutes from the time I arrived, I was walking out the door with the kit, having been helped by a courteous associate who offered enabling the modem so it would be immediately in service upon installation. Within a half hour of exiting the store, I arrived in the new house, connected the modem, and was up and running with the new high speed internet. All in all, a very pleasant and easy experience! Kudos! read more

It's 2022 people!!! Nothing in the world should be buffering. If it rains you are screwed. Don't plan for any tv viewing. Coax cable?? They still make that crap ??? How much revenue last year?? read more

Clean store, friendly and fun staff that took care of everything I needed. I wasn't sure about getting COX mobile but Yolanda (phenomenal person), along with Adam, Curtis and Luna were so friendly, helpful and knowledgeable that it was a no-brainer to switch. I am extremely satisfied so far! read more

You can count on several outages every day, and virtually no support other than 'unplug your modem and plug it back in.' If I could rate their service zero stars, I would still feel like that inadequately describes just how bad it is. I typically don't review any business or service, but as an ISP, Cox is so abysmal at the one thing they're supposed to do, it led me create this Yelp account and post this review. Hopefully some prospective customer reads this, and it saves them the time and money of having to deal with Cocks Communication. -Posted via my cell provider's LTE, since once again, I'm not connected to the home network I pay nearly $70/mo for. read more

Absolute worst customer service, I came to drop off a router and I was waiting for over 40 minutes to even be acknowledged, all of the workers completely ignored the fact they had like 20 people waiting to be serviced, bunch of lazy incompetent workers just wasting people's time, try another store!! this one will not help and waste your valuable time read more

Went to drop off equipment and it was so busy. Wait time is over 30 minutes. They should have a desk just to drop off. The employees are nice but the wait time is ridiculous. read more

Cox Store - Television Service Providers Near Me - Tucson, Arizona

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Can't recommend this store enough! Everyone I encountered was extremely polite, professional and welcoming. Just had to return some equipment and Jesus did it so quickly and professionally. Highly recommend this store. read more