I'm updating my rating from 4 down to 3. Within the last six months they had two major (day-long,…read moresystem-wide across the Tucson region they cover, including Rio Rico/Nogales) internet outages (which also means VOIP phone outages), the most recent being the other day. These outages had consequences I'm sure not only for myself but other users. When they had the first one, I think one of their executives made the response, which I thought was incorrect, in one of their forums that they could not use redundancy in that case to address the outage because the fibers and such upon which the main service depended (and which had been damaged by a construction crew I guess in the Phoenix area) were also the same fibers and such upon which their redundancy depended. Could they not arrange for redundancy that did not depend on the same exact Phoenix-area point? The second outage, several months later, was down to the same issue (construction crew in Phoenix area) and the same (incorrect in my opinion) reasoning on redundancy..... they did not succeed in improving their redundancy from the first incident to the second. So, I am reducing from 4 to 3. Now, a few moderating points: - I have heard that they are working toward addressing their redundancy issue. - It's temporarily a shame, but let's hope they respond by improving. Over the last few years (other than these two damaging outages) they have improved other things nicely, including increasing my speeds, lowering my cost and changing the mountaintop that I was pointed to. My service was by no means perfect, but I think they have spent money to improve and I respect this, and they did improve. I committed to them for voip a few months ago, which I would not have done if they had not established with me that they were providing a high number of 9s of reliability. So, if they can get back on track, and think ahead a bit better, then I may regain a higher view of them. - It's a bad moment for this to happen since so many people seem to be now giving a try to Starlink. Without these two really bad outages, I would have said that Bluespan is approximately competitive with what I hear about Starlink. So, if they re-position themselves to make such outages much less common, then I'd say at that time they will be more competitive.

Absolutely disgusting!!! They keep your entire monthly fee even if you cancel half of a month in…read more Unreliable service we never got what we paid for. Go with starlink!

Simply Bits helped us get internet service to the gym at Catalina Foothills High School for the…read moregraduation night party. They did an excellent job. Showed up the day before and got it done. Took it down the day after. I would use them again and recommend them. Very knowledgeable.

Reception and connectivity are terrible in rio rico we have the highest speed and it sure doesn't…read moreseem like it and not cheap at all Either

They showed up both times exactly on time, professionally dressed in their uniform, and with face…read moremasks in place. The work was impeccable. They installed a wireless point-to-point system to my observatory and completely overhauled my home network (wired and wireless). This improved the performance of the entire system by five times. Boyd and his folks were completely professional. And very nice. They even backed my wife's car out of the garage for her when the driveway was a little crowded. I could not recommend them more!

My recent experience with STAT Computer was nothing short of excellent! I had been struggling for…read moreweeks trying to figure out a Google password issue when I found this company. I left a message which was promptly returned and spoke with a very kind woman who scheduled me the next day. Daniel was extremely knowledgeable and kind and fixed my problem on 2 phones and my HP computer! I highly recommend him and the company.

Convenient location swan & sunrise in Safeway mall ne corner …read more This is a version reputable retailer. Jake ,Victoria & very friendly , helpful,professional staff. The store was renovated this summer w plenty of places to sit and work on comfortable counters . This store is much easier to access the large mega verison " company corporate locations . I was very pleased with their service .

We went into the store to get our old phones transferred over to our new IPhones. We were assisted…read moreby Elmer at this location and, we have to say, it was a very pleasant experience. He was very nice, knowledgeable, and patient with us not-so-tech-saavy older ones. He got our new phones up and running pretty quickly and even made adjustments for us and downloaded the apps we wanted. I would definitely recommend this store and Elmer for a great experience!

Nice man but does not really know about Ring doorbells/cameras. He installed my Ring doorbell in…read more2024 and charged $200 dollars for that. Took him forever. Today it is not working and I went out to reset the button and it fell right off the wall. There are large holes in the stucco where the screws were put in. They were put in with plastic covers which are both broken. Disappointing. I will call somebody else because I don't want that kind of damage to my wall.

Great service. Very happy with response time and quality of work. He installed 3 Tabs in short…read moretime perio.

My internet stopped workin a few days ago. I called Sprocket Communications and a technician was a…read moremy home the next day. Excellent customoer service. I hilghly recommend.

From my first order conversation with Tracey to the install day with Eric... the experience with…read morethis company has been exceptional. We live in a rural area where Internet connectivity is pretty sketchy, but now we're killin' it! Highly recommended.

Maybe it's time to raise the bar. Decades ago, these homes were underground wired for comcast…read more So I kept it five years ago. Now it's Xfinity and they give me a lock in price and my Mbps speed is over 450 this am. You are lucky if nice hotel is 100. They don't charge me any extra. Last month it was 300. Catalina Foothills

The short version: out-of-control advertising with no way around it is basically my entire problem…read morewith Xfinity. As one of many in this day and age who already has a severe case of notification fatigue, the last thing I need is regular pop-ups from my WiFi app telling me "10 ways to stream Game of Thrones faster" or "protect your data this fall with our new features," so the second that started happening, I opened the app to go scorched earth on my notification preferences. But the only option I had was to turn off service-related notifications, which are literally the only notifications I want. After some scrounging around, I found out you have to go to their website (to turn off notifications on their app??), log in to your account, and turn off marketing notifications from there. Oh but then that didn't work, and I was still receiving an onslaught of email marketing in addition. So then I gave up and talked to one of their customer service agents about how I wanted to stop getting advertisements, and what does this man do? He starts advertising to me (see screenshots). Sitcom material at this point. So then after probably an hour of going back and forth with this guy (how long does it take to turn off marketing spam? Seriously?) he says my notification preferences have been updated, but then here I am, still getting advertisements in my inbox on a regular basis. On further investigation, it looks like these marketing emails are marked as "service-related" and the only way for me to get rid of them is essentially for me to block any and all notifications from Xfinity, which I have now done because I'm so over the advertising. Guess I'll just be relying on my credit card statements to make sure my bill goes through, and if my WiFi goes down, I'll just hope it comes back up again lol. The sad thing is my experience with Xfinity's WiFi has not been terrible in the grand scheme of things - I have one of their lower tier plans (poor grad student life) and my WiFi performs about how I'd expect it to for how much I'm paying, I've never even had an outage. But man, the advertising nonsense and the BS with this customer service rep are just such obnoxious, VERY fixable issues that I'm left feeling excessively annoyed with this company. Considering switching to Quantum since they're doing a bunch of installs in my area now. Cheaper, better quality, and maybe they'll have a functional way for me to opt out of marketing!

Constant outages and when we call there is am irritating AI and no possibility to connect with a…read morehuman. I want my money back and shouldn't ne forced by my apartment to pay for horrible internet.

Overview Reviews…read moreServices Products Reviews All internet service2 Sort by Most relevant Newest Highest Lowest Angela 6 reviews Security 1st and QFlix delivered 5-Star top notch service and installation! Both Conner Riblett and Carlos Diaz guided every step of the way. Security 1st and QFlix delivered 5-Star top notch service and installation! Both Conner Riblett and Carlos Diaz guided every step of the way - feedback on my purchase of Starlink Satellite & Security system. Pricing - very reasonable. Customer Service - outstanding I am doubly pleased to have located a Tucson small business and highly recommend.