If you have service with AT&T and need help with any issue, I would highly recommend visiting…read moreCrystal at this location. Her work ethic and tenacity helped us resolve a situation for a family member and successfully get him back online after losing his phone. What started as a seemingly simple problem turned out to be quite complicated. Crystal didn't give up. She kept working on it until she identified the issue and, more importantly, resolved it. But what really impressed us was that Crystal offered to "check in" later with our family member to make sure everything was set up properly and working as it should. That follow-up ultimately proved to be key to resolving the problem completely--something she absolutely did not have to do, but chose to do. Long story short, Crystal went WAY "above and beyond," and we are truly grateful for her help. A 5-star employee made this a 5-star experience overall! Thank you, Crystal!!! That's true service.

You'll need to be very clear with what you're asking for -- and even then, restate it and…read moredouble-check what they enter. I'd recommend asking to see the screen before they charge your card. I went in to upgrade one watch and add another to take advantage of a promo. I mentioned this right at the start. After the order was placed, I noticed on the receipt that two new lines had been added instead of upgrading the existing one as requested. That mistake led to the hassle of canceling the order -- something they couldn't even do in-store. The associate didn't seem familiar with the promo until he looked it up himself, and overall didn't appear very motivated to complete the sale. Maybe that's because it was a ship-to-home order, but either way, it left a poor impression. Important note: this is an authorized retailer, not a corporate AT&T store. There are only two company-owned stores left in Tucson. You can find them using AT&T's store locator (top right of the website or in the menu) -- just make sure to filter for "Company Owned Stores." I'll be sticking to those from now on. For their reference, receipt timestamp shows 11/04/2025 18:40

I am helping a senior citizen who signed up with door knockers from AT&T with the promise of…read moregetting "free" phones. I am looking at her bill and she is being charged for equipment, phone lines and add ons! She requested her original contract, as it is not available via the portal at the Marana store and they referred her to call the customer service line. The person Sam who assisted us could not access the contract and we have been on hold for more than 2HOURS! We still have not spoken to a manager. BEWARE of AT&T :(

Came into this location only to be greeted by the short, white guy with glasses, who had an…read moreattitude as if I was bothering him while her by talking to his co-worker. Will never visit this location again.

These guys have absolutely no clue What they're doing. We opened a claim, and I was told I needed…read moreto take my phone all the way from Vail over to tucson Mall to drop off at a fix it shop. I get there, Place has no idea what i'm talking about.Well, turns out I needed to do more on the claim before I brought the phone in to drop it off.(was NOT made aware of this, was just told I had 14 days to drop off the phone for repair) Turns out also that that doesn't even matter, because the shop does not work on motorola phones. So when I was told no deductible, it will be repaired for free.There is no repair.Now.It's $300 deductible to get a different phone. These guys at rita ranch don't even know that the repair shop won't work on motorola phones?? SERIOUSLY....Pretty piss poor communication and customer service. I would NOT recommend them or AT&T FOR THAT MATTER...... THAT PISSED OFF JV (Rita Ranch store)

I went to the AT&T store at the Tucson Mall and have nothing positive to say about them. It gets…read moretwo stars because my AT&T service overall is pretty good, good reception and I've got a plan that includes HBO Max. I went for a minor feature on the phone that wasn't working. The salesperson tried to talk me into upgrading the phone. I said no, I just wanted helped with one feature on the phone. A older white male walked into the store and asked for help with something on his phone. The salesperson asked the guy if he was an AT&T customer and he said no. The salesperson said he would give me some time to think about the upgrade then assisted the older white male (who was not an AT&T customer). The salesperson then helped the next person to walk in without assisting me, at that point I left.

I bought a phone for me and for my wife here and renewed our phone plan. Mike O. was very organized…read moreand helped us navigate a better phone plan. We love our new phones. He and the other staff working there that day were friendly and helpful. It was busy in there too. They all had excellent customer service skills and were knowledgeable about the products. We need to mention Mike's name again because he was just Awesome!

I recently moved to Tucson and had been using ATT in the Bay Area. I was receiving poor reception…read morewith ATT so decided to switch over to another carrier. ATT did everything they could to prevent my departure. I even went into their store near my residence and the man was extremely rude. Needless to say ATT will never get any of my business again.

Quick and efficient service! It is a very small space but they have lots of parking. I got an…read moreupgrade for my mom and myself. We had to order and ship her new phone and it arrived in less than 2 days.

Poor salesman. Had no interest in selling me a phone. Had no idea of what deals were available and…read morecould not figure this out despite considerable time surfing on his own phone. He's in the wrong job.

The manager was very helpful with issues I had switching over phones and internet. Much more…read morehelpful than the T Mobile shop on Grant and Tanque Verde.

Exceptional service provided by Miguel not only did he greet me with an amazing smile but also was…read moresuper helpful regarding monies that I could save having home service and insurance with AT&T. I have been a customer for 20+ years with AT&T and he was by far the best individual I have ever spoke with from AT&T thank you so much Miguel for your excellent service. You should be considered a trainer and get promoted to be a manager. Great job.

Came to the store to pay my bill in full for the rest of the year. Juan was very helpful in getting…read morethat taken care of for me. My husband also came here to discuss Internet options. Ray was very helpful and knowledgeable on that aspect as well. Store was very clean and very comfortable to sit there. Usually, it's pretty cold inside there.

AT&T has tried to corner the market and has an aggressive sales program where their sales men and…read morewomen come out soliciting you promising you better pricing on your bills. I find AT&T in general is a bait and switch company... They make you promises and they send salesmen who the customer never gets to see you again once you purchase and commit. I was guaranteed that my bill was going to be just an additional $30 a month after adding some lines and $35 activation fees. I was extremely reluctant because when I began the service four months ago, I received my first bill and it was quite a bit higher than the price I was told.. when the need for some additional lines arose. I called and went into detail about my first experience, and I wanted to be assured that if I agreed to use them for my additional lines that I would not be charged some additional fees.. the sales person guaranteed that that would not be the case and in this particular time, my bill was going to be around $200 monthly and for this first bill would be roughly $270. That price was including the activation fee fees. I began receiving emails immediately stating my bill was going to be almost $500. I called the customer service line and explained to them. I was getting these emails stating my bill was going to be almost $500. They then reassured me that I would not be being charged that amount that was just an automated system that sends out pricing that does not take into consideration, discounts and trade-ins. Ivan ask them to note that I had called and they guaranteed me no my bill would be the price I was quoted so I accepted that. I then wake up the day my bill is due and I'm charged $500 which is taken out of my account on auto pay so I immediately called the information line in which they tell me basically there's not one thing that they could do for me. I had an extremely hard time understanding operator because they were from a different country and had an extremely strong accent... I requested to talk to a different person a supervisor whom also had an extremely strong accent, and I had such a hard time, trying to understand what they were saying. I asked them if there was anybody that spoke a little bit better English so we could get this resolved and they told me no AT&T doesn't have in the United States to speak to. I was recording the call at the time because it had gotten so absurd and I couldn't believe that they were trying to tell me that I had no options.. I can't explain how frustrating it is to have an issue with a company, and to have someone that you completely cannot understand tell you something you know is completely false. This particular store I went into being told that it is the only one near me that that's an actual AT&T dealer that's not third-party. Initially I spoke to a sales person there were about six people working no customers and a young man came over to me and I explained to him this entire story then he proceeded to look baffled and get what I found out was the assistant manager, and he basically said there was nothing that he could do for me and that I should just keep trying because at some point I probably could get someone in the United States if I kept trying during the daytime.. I had a hard time accepting that answer as I have done my due diligence by trying my hardest to get through on the customer service line where they were no help and told me to go into a store then I go into a store and a very rude store manager who looked to be about 25 and highly uninterested basically told me he has no control over anything and that's just not something that he can help me with. I do understand that these employees can only do what they are allowed to do however, if you're going to be the manager of a store, you should have customer service skills because it is a lot easier for customers to accept bad news from a person who is friendly kind, and offers some sort of solution.. this Manager's name was Jorge and I have to say I cannot for the life of me figure out how he became a manager. I don't recommend AT&T and I definitely do not recommend going to the store on Broadway. I think the fact that they have six people standing around and no customers is probably highly indicative of the fact that their customers don't go in store because they don't get the service, they deserve and we promised.

Do not ever go to this T-Mobile store. It is the worse place to do business!…read more I ordered a replacement phone and got a text it had arrived and to pick it up within the week. I went in on Friday and they said they couldn't do it. The employee said the manager had to give him permission before he could do it but the manager was at a different location and wasn't answering the phone. He said he would have the manager call me and said he couldn't help me. The manager never called. I thought at the time that I was getting the brush off which turned out to be true. Two days later I tried to get my phone again and the employee told me the manager wasn't there again and he couldn't do it. I told him that the text said I had until Thursday to get the new phone or they would send it back. I told him I have to work until Friday so it needs to be done today. He said my only option was to cancel it and reorder it through another T-Mobile. I called another T-Mobile (45 minutes from my house) and they said they couldn't do it over the phone and I would have to drive there. I drove to the T-Mobile which was nice, professional, and helpful, cancelled my order and reordered. Kind of stupid and a waste of time but I had no other choice. I will never go back to the Oro Valley T-Mobile and I don't want anyone else to have to experience what I went through.

Customer service not good. Too long of a wait just to ask a question at this location. It used to…read morebe good when there were two young ladies working there, but now, two guys with no customer skill sets. If you're a customer, you may want to speak up and ask of any appointments maybe ahead of you as they won't tell you. When you've been waiting for 45 minutes and someone else walks in the door and gets service it gets very annoying. The sales person should at least let you know who's next whether you have an appointment or you just walked in .

I was exchanging phones with Verizon corporate and there were extensive pop ads coming from a 3rd…read moreparty app I mistakenly downloaded. There were also issues with a sim card & connectivity as well. I originally went to a Verizon company store but because their focus is entirely on adding new lines of service and selling you a new phone they basically don't care coupled with no support. The team here worked tirelessly on getting this issue resolved at no charge. Unbelievable great customer experience & without any reservation would recommend them as your cellular provider or for any cellular issues that may come up.

Asked the person who works there regarding phone service but the guy said that call customer…read moreservice instead. Wow, just wow!

update August : my…read moreiphone 13 mini needs a new battery . I can't get a genius appt for a week. She directed me to an independent battery installer , apple certified , using genuine parts that will charge me a little higher price. But it can be done in 3 hours, from now to pick up. Thanks for helping me get it done today. My replacement warranty is double at the independent. So, in the end , i'll be ahead.

Came here last Friday for the iPhone release. It was crowded, but they seem to have the line well…read moreorganized. My only beef was how chatty the staff were. it felt like they were kind of making the process go a little slower with all of the small talk lol but I do also appreciate them being friendly. When we've made an appointment for pick up, I kind of just wanna come in, grab my stuff, and leave. It's a very big store, so they have a lot on display, and I hear that the new duo is coming in late October. Being that it's the only Apple store in Tucson, you don't really have other options here. But this is a nice location, being that it's at La Encantada.