I am helping a senior citizen who signed up with door knockers from AT&T with the promise of…read moregetting "free" phones. I am looking at her bill and she is being charged for equipment, phone lines and add ons! She requested her original contract, as it is not available via the portal at the Marana store and they referred her to call the customer service line. The person Sam who assisted us could not access the contract and we have been on hold for more than 2HOURS! We still have not spoken to a manager. BEWARE of AT&T :(

Came into this location only to be greeted by the short, white guy with glasses, who had an…read moreattitude as if I was bothering him while her by talking to his co-worker. Will never visit this location again.

If you are looking to buy or upgrade your phone with AT&T - GO HERE! Check in with MONICA. She…read morewas awesome and provided me with the best service out of THREE AT&T locations in in one week in the Tucson area. Here's why. I've been a customer with AT&T for over 10 years. I had a iPhone 4 3G for three years. It's been a good phone with no problems. But it was slowing down and I was getting a lot of dropped calls and the charger jack built into the phone was wearing out. It was time to replace my phone. DAY ONE: I purchased my new iPhone 5s at the PARK PLACE location. Note - AT&T has "Company Stores" and "Authorized Retailers." It's better to go to the Company Stores - more products and accessories in stock I found out after the fact. The service at the PARK PLACE location was good in terms of getting a new iPhone, purchased it and was able to trade in my iPhone 4 for a $54 credit - take care of your phones as this helped a lot when purchasing a new one. However, they gipped me on the 35% discount I was supposed to get on the accessories with my corporate discount. I didn't notice it until I walked into the ORACLE location. DAY TWO: Next day went back on line and found two locations that had the charger items I wanted so I headed over to the BROADWAY AT&T to make the purchase. No such luck. The Rep tried to convince me that I needed to open a BUSINESS ACCOUNT in order to get the discount. I knew this was BS. I'm not a business I'm one person with a premier corporate account. Their review is separate on Yelp. DAY THREE: I called ORACLE AT&T and spoke with Monica and told her my dilemma getting my discount on accessories. She checked my account and assured me she could help me. I walked in and she greeted me with a smile and a handshake and was able to provide me the two exact items that I wanted, gave me the 35% discount - NO PROBLEM! And on top of that she also gave me a 35% discount on the cord and case that I purchased at the PARK PLACE location. What awesome service! Highly recommend the AT&T ORACLE LOCATION!

These guys have absolutely no clue What they're doing. We opened a claim, and I was told I needed…read moreto take my phone all the way from Vail over to tucson Mall to drop off at a fix it shop. I get there, Place has no idea what i'm talking about.Well, turns out I needed to do more on the claim before I brought the phone in to drop it off.(was NOT made aware of this, was just told I had 14 days to drop off the phone for repair) Turns out also that that doesn't even matter, because the shop does not work on motorola phones. So when I was told no deductible, it will be repaired for free.There is no repair.Now.It's $300 deductible to get a different phone. These guys at rita ranch don't even know that the repair shop won't work on motorola phones?? SERIOUSLY....Pretty piss poor communication and customer service. I would NOT recommend them or AT&T FOR THAT MATTER...... THAT PISSED OFF JV (Rita Ranch store)

I bought a phone for me and for my wife here and renewed our phone plan. Mike O. was very organized…read moreand helped us navigate a better phone plan. We love our new phones. He and the other staff working there that day were friendly and helpful. It was busy in there too. They all had excellent customer service skills and were knowledgeable about the products. We need to mention Mike's name again because he was just Awesome!

I recently moved to Tucson and had been using ATT in the Bay Area. I was receiving poor reception…read morewith ATT so decided to switch over to another carrier. ATT did everything they could to prevent my departure. I even went into their store near my residence and the man was extremely rude. Needless to say ATT will never get any of my business again.

Quick and efficient service! It is a very small space but they have lots of parking. I got an…read moreupgrade for my mom and myself. We had to order and ship her new phone and it arrived in less than 2 days.

Poor salesman. Had no interest in selling me a phone. Had no idea of what deals were available and…read morecould not figure this out despite considerable time surfing on his own phone. He's in the wrong job.

The manager was very helpful with issues I had switching over phones and internet. Much more…read morehelpful than the T Mobile shop on Grant and Tanque Verde.

Exceptional service provided by Miguel not only did he greet me with an amazing smile but also was…read moresuper helpful regarding monies that I could save having home service and insurance with AT&T. I have been a customer for 20+ years with AT&T and he was by far the best individual I have ever spoke with from AT&T thank you so much Miguel for your excellent service. You should be considered a trainer and get promoted to be a manager. Great job.

Came to the store to pay my bill in full for the rest of the year. Juan was very helpful in getting…read morethat taken care of for me. My husband also came here to discuss Internet options. Ray was very helpful and knowledgeable on that aspect as well. Store was very clean and very comfortable to sit there. Usually, it's pretty cold inside there.

AT&T has tried to corner the market and has an aggressive sales program where their sales men and…read morewomen come out soliciting you promising you better pricing on your bills. I find AT&T in general is a bait and switch company... They make you promises and they send salesmen who the customer never gets to see you again once you purchase and commit. I was guaranteed that my bill was going to be just an additional $30 a month after adding some lines and $35 activation fees. I was extremely reluctant because when I began the service four months ago, I received my first bill and it was quite a bit higher than the price I was told.. when the need for some additional lines arose. I called and went into detail about my first experience, and I wanted to be assured that if I agreed to use them for my additional lines that I would not be charged some additional fees.. the sales person guaranteed that that would not be the case and in this particular time, my bill was going to be around $200 monthly and for this first bill would be roughly $270. That price was including the activation fee fees. I began receiving emails immediately stating my bill was going to be almost $500. I called the customer service line and explained to them. I was getting these emails stating my bill was going to be almost $500. They then reassured me that I would not be being charged that amount that was just an automated system that sends out pricing that does not take into consideration, discounts and trade-ins. Ivan ask them to note that I had called and they guaranteed me no my bill would be the price I was quoted so I accepted that. I then wake up the day my bill is due and I'm charged $500 which is taken out of my account on auto pay so I immediately called the information line in which they tell me basically there's not one thing that they could do for me. I had an extremely hard time understanding operator because they were from a different country and had an extremely strong accent... I requested to talk to a different person a supervisor whom also had an extremely strong accent, and I had such a hard time, trying to understand what they were saying. I asked them if there was anybody that spoke a little bit better English so we could get this resolved and they told me no AT&T doesn't have in the United States to speak to. I was recording the call at the time because it had gotten so absurd and I couldn't believe that they were trying to tell me that I had no options.. I can't explain how frustrating it is to have an issue with a company, and to have someone that you completely cannot understand tell you something you know is completely false. This particular store I went into being told that it is the only one near me that that's an actual AT&T dealer that's not third-party. Initially I spoke to a sales person there were about six people working no customers and a young man came over to me and I explained to him this entire story then he proceeded to look baffled and get what I found out was the assistant manager, and he basically said there was nothing that he could do for me and that I should just keep trying because at some point I probably could get someone in the United States if I kept trying during the daytime.. I had a hard time accepting that answer as I have done my due diligence by trying my hardest to get through on the customer service line where they were no help and told me to go into a store then I go into a store and a very rude store manager who looked to be about 25 and highly uninterested basically told me he has no control over anything and that's just not something that he can help me with. I do understand that these employees can only do what they are allowed to do however, if you're going to be the manager of a store, you should have customer service skills because it is a lot easier for customers to accept bad news from a person who is friendly kind, and offers some sort of solution.. this Manager's name was Jorge and I have to say I cannot for the life of me figure out how he became a manager. I don't recommend AT&T and I definitely do not recommend going to the store on Broadway. I think the fact that they have six people standing around and no customers is probably highly indicative of the fact that their customers don't go in store because they don't get the service, they deserve and we promised.

Do not ever go to this T-Mobile store. It is the worse place to do business!…read more I ordered a replacement phone and got a text it had arrived and to pick it up within the week. I went in on Friday and they said they couldn't do it. The employee said the manager had to give him permission before he could do it but the manager was at a different location and wasn't answering the phone. He said he would have the manager call me and said he couldn't help me. The manager never called. I thought at the time that I was getting the brush off which turned out to be true. Two days later I tried to get my phone again and the employee told me the manager wasn't there again and he couldn't do it. I told him that the text said I had until Thursday to get the new phone or they would send it back. I told him I have to work until Friday so it needs to be done today. He said my only option was to cancel it and reorder it through another T-Mobile. I called another T-Mobile (45 minutes from my house) and they said they couldn't do it over the phone and I would have to drive there. I drove to the T-Mobile which was nice, professional, and helpful, cancelled my order and reordered. Kind of stupid and a waste of time but I had no other choice. I will never go back to the Oro Valley T-Mobile and I don't want anyone else to have to experience what I went through.

Customer service not good. Too long of a wait just to ask a question at this location. It used to…read morebe good when there were two young ladies working there, but now, two guys with no customer skill sets. If you're a customer, you may want to speak up and ask of any appointments maybe ahead of you as they won't tell you. When you've been waiting for 45 minutes and someone else walks in the door and gets service it gets very annoying. The sales person should at least let you know who's next whether you have an appointment or you just walked in .

Stephanie was amazing! It was a busy Sunday and she did a great job welcoming everyone. Great…read moreservice and great team at this location...

We went to this location based on the recommendations for Stephanie. OMG, was she ever…read morefantastic!!! Stephanie patiently explained the differences and benefits of each phone and plan and made great recommendations. We purchased two new phones and accessories, and upgraded our plan. Stephanie was professional, fun, and knowledgeable. And on top of that, she's just a delightful human! Thank you, Stephanie!