So my internet with Verizon was getting spotty. Went to this store and was told I needed a new (better) box. I was told to go to any UPS store to mail back the old one. I did that. I worked with Ali who was pretty nice.
The new box was okay but I was having slow service. It finally worked well after two weeks.
Then I get my monthly bill and it was more than double. No one said anything to me about my bill going up. I go to the store with my bill because the issue originated there.
I got this guy, Jesus, who was very talkative. I explained that the bill had to be wrong. He quoted me a Bible verse and I asked that he not do that. As we talked through the bill, he said I was talking "crazy" and I asked him not to use that word. I did not yell, swear or curse. I was just being direct.
Turns out I was overcharged because the account linked to the first box was not closed. And there was a charge to open the new one. Ali never said anything about an activation charge and why he didn't close the first account, I don't know.
Jesus would not stop trying to bait me. He said maybe I should have called Ali, he said I should probably go home and call customer service and I said I wanted to solve the problem right now.
He called customer service and then got very quiet. The rep talked me through everything. I thanked the rep and we hung up.
I looked at Jesus and said, "Do better" and he said, "God bless you." Again with the religion. Very offensive and off-putting because I already had said please don't talk about religion.
Suffice to say, I won't be going to that office ever again and I think they have a real problem with Jesus. read more