Do not ever go to this T-Mobile store. It is the worse place to do business!…read more I ordered a replacement phone and got a text it had arrived and to pick it up within the week. I went in on Friday and they said they couldn't do it. The employee said the manager had to give him permission before he could do it but the manager was at a different location and wasn't answering the phone. He said he would have the manager call me and said he couldn't help me. The manager never called. I thought at the time that I was getting the brush off which turned out to be true. Two days later I tried to get my phone again and the employee told me the manager wasn't there again and he couldn't do it. I told him that the text said I had until Thursday to get the new phone or they would send it back. I told him I have to work until Friday so it needs to be done today. He said my only option was to cancel it and reorder it through another T-Mobile. I called another T-Mobile (45 minutes from my house) and they said they couldn't do it over the phone and I would have to drive there. I drove to the T-Mobile which was nice, professional, and helpful, cancelled my order and reordered. Kind of stupid and a waste of time but I had no other choice. I will never go back to the Oro Valley T-Mobile and I don't want anyone else to have to experience what I went through.

Customer service not good. Too long of a wait just to ask a question at this location. It used to…read morebe good when there were two young ladies working there, but now, two guys with no customer skill sets. If you're a customer, you may want to speak up and ask of any appointments maybe ahead of you as they won't tell you. When you've been waiting for 45 minutes and someone else walks in the door and gets service it gets very annoying. The sales person should at least let you know who's next whether you have an appointment or you just walked in .

We went to this location based on the recommendations for Stephanie. OMG, was she ever…read morefantastic!!! Stephanie patiently explained the differences and benefits of each phone and plan and made great recommendations. We purchased two new phones and accessories, and upgraded our plan. Stephanie was professional, fun, and knowledgeable. And on top of that, she's just a delightful human! Thank you, Stephanie!

Stephanie was amazing! It was a busy Sunday and she did a great job welcoming everyone. Great…read moreservice and great team at this location...

Brandon, the owner of the Phone Repair Hub, is terrific. He replaced a battery for my iPhone 13 for…read morea reasonable price and showed me how to deal with some technical issues for free. He couldn't be nice or more knowledgeable. Pat r

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

You'll need to be very clear with what you're asking for -- and even then, restate it and…read moredouble-check what they enter. I'd recommend asking to see the screen before they charge your card. I went in to upgrade one watch and add another to take advantage of a promo. I mentioned this right at the start. After the order was placed, I noticed on the receipt that two new lines had been added instead of upgrading the existing one as requested. That mistake led to the hassle of canceling the order -- something they couldn't even do in-store. The associate didn't seem familiar with the promo until he looked it up himself, and overall didn't appear very motivated to complete the sale. Maybe that's because it was a ship-to-home order, but either way, it left a poor impression. Important note: this is an authorized retailer, not a corporate AT&T store. There are only two company-owned stores left in Tucson. You can find them using AT&T's store locator (top right of the website or in the menu) -- just make sure to filter for "Company Owned Stores." I'll be sticking to those from now on. For their reference, receipt timestamp shows 11/04/2025 18:40

ZERO STARS!!!!!…read more Avoid this place on N. Oracle at Suffolk Dr.! Rude, unhelpful. Also, NOT a corporate owned store! AT&T customer service is NOT U.S. based, and they will lie to you, or worse be completely incompetent! Let's be frank, they are abusive Wasted 4 days trying to acquire and set up a phone. It's now going back! I now wouldn't use AT&T if they paid me to do so! You've been warned

Fast, easy service installing a replacement screen cover while shopping. They warrant and stand by…read moreit too, no Qs asked, if it doesn't last.

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

Nice man but does not really know about Ring doorbells/cameras. He installed my Ring doorbell in…read more2024 and charged $200 dollars for that. Took him forever. Today it is not working and I went out to reset the button and it fell right off the wall. There are large holes in the stucco where the screws were put in. They were put in with plastic covers which are both broken. Disappointing. I will call somebody else because I don't want that kind of damage to my wall.

Great service. Very happy with response time and quality of work. He installed 3 Tabs in short…read moretime perio.

After a few visits and $370 later, slow responses over 3 months we were told we should replace the…read moreCPU to our washer or get a new washer??? The CPU was replaced on the first visit and the machine ended up having the same issues over and over again. I was told after the first visit the machine should last at least another 5 years. 2 agitator were also replaced. Now we have no washer and no money. The company has stopped responded. I even offered to sell back the parts.

Had a great experience ,they sorted me out at a reasonable price , kind and friendly.read more

In speaking with the owner he said he would pick up my computer the next afternoon as he needed to…read moretake it in for repair. I heard nothing from him the next day and tried calling him for an exclamation. I texted and left voice messages for a few days but received no reply. If the way I was treated reflects on the quality of his work I would seriously consider using another business.

From the owner: Does your computer have problems? We can help. Our technicians are the most knowledgeable in the…read moreindustry and are eager to solve your computer issues. Need answers? We wont call a job complete until the issue is resolved. That's peace of mind. We specialize in: Hardware/Software Setup, Support, Troubleshooting and Repair IT Consulting Internet/Email Setup and Assistance Viruses/Spyware Protection and Internet Security Wired/Wireless Networking Regular Cleaning and Maintenance Tutoring

I am helping a senior citizen who signed up with door knockers from AT&T with the promise of…read moregetting "free" phones. I am looking at her bill and she is being charged for equipment, phone lines and add ons! She requested her original contract, as it is not available via the portal at the Marana store and they referred her to call the customer service line. The person Sam who assisted us could not access the contract and we have been on hold for more than 2HOURS! We still have not spoken to a manager. BEWARE of AT&T :(

Came into this location only to be greeted by the short, white guy with glasses, who had an…read moreattitude as if I was bothering him while her by talking to his co-worker. Will never visit this location again.