Leslie Latimer at the Verizon store on Oracle was extremely helpful and professional. She took the time to clearly explain my bill, showed me exactly where my charges were coming from, and walked me through every option available to lower my monthly cost. She genuinely listened to my concerns and made me feel comfortable as a customer -- something I haven't always experienced in past interactions. She helped identify services I was paying for unnecessarily, explained how my insurance could actually work in my favor with my current situation, and made sure I understood every step before making changes. Leslie was knowledgeable, patient, and truly cared about helping me, not just rushing through the interaction. Because of her, I feel much more confident about my account and my plan going forward. I would absolutely recommend working with her. read more

All of these People are rude. Idk if they are newz we were trying to pick up a phone. They said we were not on the account which we were. They looked again. Saw the name. No apology, No accountability. They rushed us out. We wanted to look at cases. And needed help setting up our new phone. They said we can do it out self's. Super rude. Do not recommend. read more

The worst customer service I have received in years. An employee spent 5 minutes with me before saying they couldn't do anything to activate my phone, despite Verizon phone support telling me to go to the store in the first place. They instead put me back on the phone support, let me sit there by myself, only for the issue to still not be resolved. Verizon's policies are designed in a way to create endlessly frustrating experiences for their customers, and the staff are unwilling or unable to help customers navigate it successfully. read more

Joseph is fantastic. He accomplished what three ATT stores in Tucson could not, so we switched from ATT to Verizon. He's a tech genius!

If I could give it a zero I would. I ordered the business line, with a desk phone and cell phone. I have had terrible service from JP. My desk phone never worked I've jumped through all the hoops tech support asked. They also kept adding things to my service that brought my bill to over $250. I went in to talk to JP and he was on vacation. They told me he would be back the following Monday. I went in and they said he took a personal day. So I made an appointment for the next day at 1pm. I arrived at 1235pm and they said he was in a meeting. Since I was early no problem. When 1pm came someone went back to get him. I was then told he was in another meeting. I said I will wait they said it will be about 45 minutes. 15 minutes later and JP walked out of the building right passed me. He didn't say anything to me just left and got in his truck and away. read more

Staff leaves without taking care of customers who have been waiting and allows others to jump the line Stay home and switch carriers read more

I have avoided getting a new cell phone because I always dread the in-store experience (and I couldn't do what I needed online). I had an amazing experience at this Verizon!! It was pleasant and productive. It takes time to get a new phone but I enjoyed speaking with the person helping me. She found me the best deal and explained everything to me. I won't hesitate to go in again because this Verizon store is amazing! And a shout out to Leslie - she is really nice and really knows what she is doing. And by the way, Saturday evening (6 pm) no waiting at all. read more

words can't explain how much this place sucks and service. almost waited for an hour for help and some worker was just standing there jot helping anyone. when i asked he said he was waiting on the manager but i don't get why he couldn't help me to begin and wait for the manager once he's helping. honestly such a horrible place i hate verizon read more

I am just a 25 year customer with 5 lines. Purchased a new 16 max. Got a trade and a $200 rebate, cool! A month goes by no rebate email. On the phone for 35 min, Ok . Then told to go to the Corp store- this one and they will issuer the rebate. She said she would enter it on the computer so they would know what to do Spoke to Justis- The store manager, he was so gruff. Who told you that ( to come to this store ) no questions, I told him he does not know how to speak to customers. He said he can not help me and they do not do that for customers. No help, no empathy, no direction, he didn't care. I asked for the manager, he said he is the manager. I asked for his boss , he said no. I asked for the state manager and again he said no. I left read more

A HUGE shout out to Francisco. He was without question the most helpful Verizon employee I've ever done business with. My parents (who are just about tech illiterate as they come) needed phone upgrades and he was there every step of the way. No pressure of an upsell, he helped them seamlessly upgrade to new devices without issue. Kudos to you Cisco, you're a true credit to the store and the company as a whole. Any other users I know who need assistance with anything Verizon related I'm definitely sending them your way. read more

Verizon said the same responce to this review previously on another platform, but they never followed up or contacted me as they stated. Their reply is to fool the public into thinking they actually address these abysmal customer service issues. They are all talk and as usual, no action. read more

After being a Verizon wireless customer for over 20 years, I went into the store on Oracle to inquire about getting a reduced price on my plan. As a Long time customer, I'm paying almost $100 a month for one line, less than 3 gb usage. I'm semi-retired and looking for some kind of senior discount like AARP offers through consumer cellular. I was told that wasn't available and they weren't gonna work with me on any kind of plan... so I'm leaving and going to consumer cellular. Verizon does not care about long-term customers at all. The person who waited on me at the retail store exhibited no interest in maintaining me as a customer. Bye Verizon, its been real. read more

I see the bad reviews, but my experience was great. Liz helped me out from start to finish, and never acted like I was a burden. Even after I had her go to the back for multiple products cause I was hungover and forgot what I wanted (haha seriously I was hurting). As far as I am concerned, this will be my go to spot. read more

We live in San Lucas which is in Marana. We are supposed to have great cell service. NOT. We constantly drop calls. And have dead spots inside our house. Have to use WiFi calling which also sucks because we have xfiniity. 1 bar is cell service shows all the time. Come on Verizon - this neighborhood is over 20 years old. Put more cell towers up. read more

Now that I have had service with Verizon for a month I can say with certainty that they are the most dishonest people on the face of the Earth. They set a new standard for dishonesty. Your bill will be three times as high as what you are expecting every single time. With no explanation. If you try to chat with them, they will lie, change the subject, distract you, but never ever ever give you answers about why your bill is higher than you expected. And there is no way to get out of your contract. They will lie about that also. You can't believe there are such liars on this earth. Also, though, the service is not better than what I had with a much much much cheaper phone company. Not better at all. What a huge mistake. It was to sign up with Verizon. What a nightmare. read more

The employees that work here lie. They lie just to get a sale. Once the sale is done they are rude and do not want help you. I'm returning the phone I purchased because of the liars that work here. read more

Employees do not want to help. I just had a few questions on the new iphone and I had to pretty much pry the answers out of the guy

Horrible service yesterday. Rude and disrespectful. I regret changing from ATt&T. Ordered the phone online yesterday and picked it up at this location. They just wanted me out the store as soon as possible. They were very irritated I wanted to move my photos. Just kept saying " you are done... you can leave". At home today and my phone will not perform basic functions. Will pursue this online with the company.. spoke to someone yesterday and they apologized profusely for the conduct of employees there. They had hoped the phone would work this morning... it does not . Not sure who is "managing" this store .. obviously no one's Returned to the same location again. They have no idea how to help other than "wait a few days". Bought the best phone available and the simple functions ... like making a phone call ... will not work. Incredibly incompetent and uncaring. read more

KUDOS and a shout out to Customer Service Specialist Victoria Q. I came in this past Monday and I was having a very challenging day, she was able to turn that around by being professional, understanding, patient and knowledgeable. Together we worked out my issues to a satisfactory resolution. I can't say enough good things about Ms. Quiroz, she's truly an asset to your organization and I hope someone in authority within your company recognizes this as well. read more

Totally unhelpful and dismissive. Will try not to return. Now I have to deal with phone support to complete the transaction.

Do NOT do business with Verizon at this location! DO NOT!! Over the course of eight visits, I found them to be wholly unresponsive, unhelpful, unprofessional, and maybe even deceitful! STAY AWAY! If you're going to do business with Verizon, go to El Con office instead! read more

I went in to switch back to Verizon. Erika was helping me and proceeded to call Verizon tech support. Several techs were helping, all of whom she said hung up on her. She would go in the bathroom to talk to them so I wouldn't hear her conversation. I asked her to put the next tech on speaker phone so I could hear what was being said. The tech insisted more than once that Erika get a Sim card and put it in the phone. Erika disappeared to the backroom and after a while I went to see what she was doing. I started to ask her where the SIM card was and why she wasn't putting it in my phone. Now she is crying and locking herself in the backroom so I can't speak to her. Two hours had passed, and she accomplished nothing, so I asked her to give me my SIM tray back so I could leave. Her response was that she didn't have it. Huh? I finally used the Verizon store landline to call the police to help me get my phone and SIM tray back. When they arrived, they were in the store about a 1/2 hour with the same run around I was getting. The police finally gave me my phone back with no SIM tray. She rendered my phone useless!! I am working with Verizon directly on a new phone, which has not been a picnic either. DON'T EVER GO HERE!! WHAT A NIGHTMARE!! read more

I went into the store with the expectation of switching my service to Verizon and because of my experience I left with my same TMobile service. Alfredo misled and outright lied to me about what my monthly bill would be. He was rude and unhelpful the entire time, like I was bothering him by asking questions. When I saw on the print-out that the monthly price was different than he told me I was furious because he was trying to sneak it past me. He tried to tell me that it was the same plans we spoke about. Unfortunately for him, I can do the math and it didn't add up at all. I spoke with Jose the Manager who also didn't have any customer service experience. He didn't want to hear my side and there was no apology whatsoever about my experience with Alfredo. read more

I've been on-line for nearly an hour with the Verizon website trying to file a complaint about the 11 spam calls this morning, all from India, claiming to be from Medicarel. They all spoof US numbers and I'm wondering when Verizon will do something about this barrage of crap that I'm getting on my Verizon number. read more

This store rocks. I was in here and the reps were professional and knew what they were talking about. The new unlimited plan works great for me and my family. I recommend this store to anyone. I didn't even know they sold these kid watches I got. This will work great to help keep up with my goddaughter. read more

Verizon - This store rocks. The sales reps are very fun and know their stuff - Mobile Phones Near Me - Tucson, Arizona

Decided I needed a new phone, this location was recommended. I waiter about 15 minutes which was very reasonable for how busy the location was. Kala was the associate who assisted me in setting up a plan and picking a phone. 10/10 for customer service. She explained everything thoroughly and honestly. Kala deserves a raise! I would recommend this location to my family and friends. read more

Had some issues switching to a device that I ordered online. Francisco and Alfredo took great care of me. This is the store that I will use from now on. read more

On Jan 12 a hacker called Verizon and he/she was able to move my account to his/her phone without Verizon sending me any kind of warning or alert before they proceeded to make the switch. As a result my bank accounts were hacked and I'm going through a nightmare. How I knew: on Jan 13 I noticed my phone had no service so I came to this store to get help,when the employee opened my account right away I saw the picture of a different iPhone model on it, I pointed that out to him and without blinking an eye he said that "it was a random error" and he would move it back to my phone immediately. At that time I was not aware yet of the transactions being made through online banking on my name, later that day I started getting the alerts from my bank and then I realized what was happening. I don't wish it on my worst enemy. So, do not trust Verizon to protect your information, they will give to whoever calls them saying it is you without confirming it first. read more

I took my wife to add her newly purchased iPhone onto my account. Hit it just right around 4:30 p.m. and things were slow at the store. We were in and out in 15 minutes. It was so easy adding her phone onto my account. The service rep was knowledgeable and pleasant. Since I am planning on getting my daughter an iPhone as well, I asked her about Verizon's parental controls. Quite impressive. If you do not know already, Apple is about the only cell phone manufacturer that does not allow 3rd parties to create an effective parental control app that truly controls use of the phone in all aspects. Any Android phone can do it. (No, I will not be going Android, though I want to. Long story.) Verizon's controls are very impressive and can be set all from My Verizon. For only $5/month, I can determine hours of operation for data, phone, and texts. I can set the time of day these are available or set time limits. I can even set a data usage limit and once my daughter hits that data use amount, she can't use data anymore. I used to have a different service. I love how I have LTE most anywhere. Only very occasionally will it drop to 3G. I haven't price shopped too much, but I do know that Verizon is not the cheapest out there, but you sure get what you pay for that you can't with other providers: great coverage. read more

Extreme longtime customer. Was thinking about changing my plan. Went to this store and was rudely greeted by a young lady. I had a few questions regarding plans. All she would do is schedule an appointment for a future date or give me the customer service number. I have several emails with that number. Since when does Verizon need appointments. None of their advertisements state that. Since when does any company turn away a paying customer. I will 110% never step in that location again. You came right up against the door of losing my service. read more

Dan was extremely helpful! He's very patient and explained everything clearly to us. This Verizon store is definitely recommended.

Do not I repeat do not sign up with Verizon... They trick you into buying out your contract and promising better phones at a lower rate... But if you decide to sign the contract make sure you read the small print because me and my wife transition over from T-Mobile to Verizon and told the representative exactly what we I know it's not wanted and expected in regard to upgrading phones and keeping our monthly bill below $200. The representative assured us that that is what he worked out but 14 days later I got my bill and to my surprise it says I owe $589 plus my monthly bill was $300... What the representative failed to mention was that he was charging $151 per line when he told us it was going to be for both so therefore we're stuck with a $300 payment and a contract for 24 months. When we called Verizon and told them our situation the representative pretty much told us that we're stuck because we're past the 14 day probationary. So now we're stuck with a bill that is astronomical and the fact that they can actually do this to other people during is unethical. They're greedy tricksters so do not go with Verizon you've been warned read more

I went in to see if I could exchange my phone because rapid temp change caused the back glass to crack and it was damaged and my screen protector needed to be replaced too. I didn't know I needed an appointment and didn't read the signs because at first I saw a woman standing in front of the store and she was wearing a security shirt and I assumed she worked there so when I saw her walk inside I thought oh good I can just go in. I was immediately told to go outside and then a woman came out and told me I needed an appointment. I said oh I didn't realize that and then all the generic looking signs were bright as day! She was gracious enough to help me understand I needed to file a insurance claim and even printed out an info sheet and that for the protective screen I needed to get a new one at the mall. So I bought a rapid charger and went in my car to plug it in and it didn't stay in. So I compared it to my other charger that was broken and noticed the little metal adapter on the charger they sold me was too short so I went back and waited outside for someone to see me and then asked if I could get a charger that was for my phone. The man said it was the correct charger and would swap out the cord and so I waited. A customer (man) then exited the store and made an expression to me as if he was upset about something g and then the gentleman came out and told be he swapped it out because the one I had was defective and possibly damaged during the manufacturing process as it was clearly shorter. They are doing a great job keeping things safe at this location and I really appreciated the above and beyond customer service. read more

Sigh.....I only have myself to blame. I knew better than to come back to this store. Why do I torture myslef this way? Once again I went to this store looking for assistance, once again I left frustrated and angry. And once again I called customer service from the parking lot outside their store and my issue is in its way to resolution. Don't go to this store, they are not interested in helping you. I was told my only options for my malfunctioning replacement phone (same problem as the first phone, btw) where to a) get their Edge Up plan and pay every month for a new phone or b) put in an insurance claim and pay $100 deductible. Now, had I damaged this phone in some way, I would pay the deductible and go on my way. However, my issue seems to be a problem with this model phone as this is the second phone to have this problem. So, thanks, Tiffany, for all you non-help. Upon calling customer service, I was told that I was still covered under the extended warranty. {Gasp}. The lovely woman on the phone will be calling me after I arrive at work (where I have access to another phone) and transfer me to tech support so that they can go through some trouble shooting. To sum up: either call customer service directly so you actually get help or go to any other Verizon store on Earth. You will not get help here. You will not be treated well here (especially if you have a Loyalty plan). Run far, far away. You'd be better off at a kiosk in the mall. read more

Went to have my phone looked at again and was told to reset it. I told the person I already did so when I was in a week ago he said let me get you a new SIM card. Was told that it had been activated but when I got home I found out that it wasn't . So I drive all the way back since I couldn't call them this time they activated it. Was told that it was a glish in the machine? I then told them that I'd like to be reimbursed for my time and Gas. One of the Managers said no. So I went to his boss Tara who is the General Manager. She said no that Verizon didn't do that kind of thing I then asked her if she worked for free? She said no So I now have a card to talk to the Solutions Specialist Kayleigh Espinoza. I only wanted $10.00 for my Time and Gas. You would think all the money these guys make on us that they would have better customer service. read more

Wait time was about 15 minutes, but the staff was VERY friendly and helpful. I broke my screen and the plasticy part underneath the screen. I know nothing about these smart phones and was prepared to shell out hundreds for a new one. They pointed out several screen repair places. A $150 and an hour later, my old phone was like new again. read more

Be prepared to wait in line forever, and not have your issue handled. Spent 1 1/2 hours there, they couldn't add a line with a certain phone b/c "blah blah blah" (some probably made up answer). Not to mention they didn't understand different plans that Verizon is supposed to be offering. We ended up going to the Verizon kiosk at Tucson Mall, they called it in, and it was done. We should have just went there first, but figured that the actual Verizon store would a better choice, and have more knowledgeable people. Boy were we wrong. Save yourself some time and just head over to Tucson Mall. Or better yet, call Verizon and talk to the phone reps yourself. ^__^ read more

On May 6, 2021, Mr. Alejandro Espinoza, General Manager of the Verizon store located at 4405 North Oracle Rd, Tucson, AZ 85705, refused to provide customer service for my mother's iPhone which was running hot. My mother is Vietnamese, close to being 80 years old, and unfamiliar with technology. Mr. Espinoza also argued with me and lied to me on the phone about divulging account manager information to my mother. Mr. Espinoza instructed my mother to come back to the store and he will provide service to her. My mother came back to the store on the 7thand the 8th of May 2021, but she was told Mr. Espinosa was unavailable both times. The Verizon representative also refused to service my mother's phone and instructed my mother to have her son do it. After being refused service from the Oracle store, my mother visited the Verizon store located on North Thornydale Road in Marana. The representative at the Marana store serviced my mother's phone and was able to resolve the issue. Also, the representative informed my mother the employees at the Oracle store are mean. I am grateful for the assistance provided by the representative at the Marana Verizon store. However, I am disappointed with the treatment and refusal of service exhibited by the General Manager, Mr. Espinoza, and his employees at the Oracle Verizon store. It appears Mr. Espinoza, General Manager, and his employees have refused to assist my mother based on her age and her ethnicity. read more

Being lied to at a business really bites. And I have a long memory. I went into this store to discuss changes to my plan. I knew I was "under contract" for a device and was hoping for some kind of help with an early termination. The General Manager signed me in and I told him at the time that I would most likely need his involvement. The wait was not terribly bad. The GM brought over a young lady sales person and I explained what I wanted to do and what I hoped to achieve. I was clear that an absolute no could have the impact of taking my business to another carrier. The rep explained that since the device was under contract there was nothing she could do and there was nothing the GM could do. The early termination fee would stand, and she explained this is why the companies have these contracts. I told her. to go ahead and disconnect the device and she told me that this could not be done at the store and that I would have to call customer service. I expressed that I came in to the store for this reason. She explained that the store could not disconnect a line and to call the 1-800 number. That ticked me off more than losing the appeal for help on the early termination fee (after all I was under contract). I called customer support and explained that I needed to disconnect a line. This rep already had notes from the store rep on his screen and asked some more questions. I explained that I knew there was no way that Verizon would waive or help me with the early termination fee. He contradicted me and stated that yes, they could look at the situation and possibly help. I stated what I had been told at the store and he told me that the stores were able to make those determinations and that I had been told incorrectly. The phone guy went on to explain that there is a disconnect between retail and phone support and that the stores just get focused on sales, and can be lazy about helping customers. After a few minutes he offered to waive a portion of the early termination fee, which considering I was on the hook for the whole amount, was a constructive offer. I quickly accepted and wrapped up my business. So I spent time at the store and the rep I spoke to lied to me. Whether it was an act of omission or commission is not important. I even told the GM that I would need his help. I got the company line. I don't have an overt belief that any of the other companies are really any better, but it leaves a nasty taste in my mouth that this local store so easily dismissed my situation and that their phone support people not only could help, but also pointed out the gap in service that exists at the store level. read more

The store rep who checked me in was abrupt and not very courteous. I ended up leaving after 20 minutes of waiting. The customers who came in after me had to wait almost 15 minutes before someone came from the back of the store to check them in. This is the closest store to me so I have visited it most often but it is truly lacking in customer service. If you just want to walk in and purchase accessories from their display, there is no one to help you. You have to check in and wait. Customer service needs to be re-evaluated and possibly training of employees. read more