The battery I purchased from General Power, which btw, was an initial favorable experience, failed five months later, under warranty. And, I was absolutely appalled at the 180-degree turnaround in the owner, Mike's behavior towards me when it came time for my reimbursement. Per his employee, Shaun I was to receive a credit of my entire invoice. Not only did Mike short me $40 on that invoice, but I had to pay an additional $35. to go elsewhere. Out of pocket total? $75. Attempting to offer Mike the benefit of the doubt, I drove to General Power, not once, but twice to accommodate Mike. General Power's online presence stated they were open, but doors were locked when I arrived that first time, Friday afternoon. Got photos to prove it, too. Since it is my word against his, all I can say is that I do not lie. My philosophy is: DO THE RIGHT THING. Since they were closed the first time, I had to venture there again to check on the true story of the battery. And yes, it was a defective battery. His excuse to not reimburse me fully? ''Life is not always fair''. Irrelevant is what I say to that. I'll remember that one next time I'm running a bit short on cash for my cell phone bill! It's a moot point. Show. Me. The. Money. MY MONEY. My primary reason for this review lies in Mike's inability to have open communication. While attempting to discuss the issue, he abruptly hung the phone up on me... raising his voice and even addressed me as "Hey Lady". That was special. I don't like anybody being taken advantage of, so I called back. After his berating hesitated for a few seconds, I politely asked if I could speak. Mike would not have it and aggressively stated that I was not allowed to talk. Hang-up #2. I went up and beyond the call of duty to support a LOCAL businessman. His angry tirade was not what I would expect from an experienced owner of a company. A final note, the 3% bank fee for the partial reimbursement proved to be a difficulty on Mike's part... they told me to come back a THIRD TIME (yes, true story!) or they could mail me a check. I refused. Maybe that's why he's so mad. Remind me- who is the customer? read more

I've been using General Power for years. Through a company I work with, they have provided us countless batteries for our UPS needs. I also have used them for my personal battery needs, specifically car batteries. When I have an issue, I bring it to them to test. Mike and his employees are very knowledgeable. When my wife's car battery was having issues, they were quick to troubleshoot and ended up doing quite a bit of wire replacement to get all the corrosion resolved. The work was done quite well and the car works perfectly. Mike freely shares his knowledge and will let you know how to take care of a battery properly to get the most life out of it. His price is right, product is good, and he's a local guy whose been in business for a long time. I recommend General Power to anybody who asks and will continue to do so. read more

I needed to get a battery for a piece of equipment that we use in our home office. It went into a ups system, or a back up system and we did not know how to get to the batteries. When we arrived at General Power, we were greeted and helped right away. The owner came in and helped explain what we needed to do to get us the best solution for our ups system. It was quick and easy and affordable. I learned a lot from the owners input. I highly would recommend this company, especially the customer service. read more

Best customer service I experienced in a very long time. They truly value you as a customer! Family owned business and straight- forward, honest service. They will go above and beyond. I went there a couple of months ago & just now Yelp a review. I do that to see if the product they recommended, really worked and lasted. Yup, it sure does! read more

This business has every kind of battery you could ever need - but more important is that they are really nice people who are fair, knowledgeable, and helpful. I checked Batteries Plus for a battery for my APC backup power/surge protector (for my computer and other things I don't want fried). Batteries Plus gave me a price of $42. General Power charged $21, which included a credit for the battery I had brought in - and which they recycle. I'm very glad that I found them. read more

My husband and I are so impressed with General Power Inc, that they may have customers for life. Mike (who I think is the owner) went above and beyond for us. We came in because the price quoted to us for our car battery was $25 less than any other place that I called, but it went beyond that. Mike tested our old battery and determined that it was fine. He knew that he wasn't going to make any money off of us today, but he still went on to teach us how to care for our battery, so it'd work properly, but he also wants us to come back so he can test a bunch of things on the car, to see what could be wrong with it. All he sells are batteries, so he still wont be making money from us. He told us that he just wants to help people, so we want to help him! Go there when you need a battery, I promise you wont regret it. read more