The staff are friendly and helpful - they've helped me so much! Nice facility and most importantly,…read morevery secure.

They offer good customer service, clean units at a fair price. Place is also very secure.read more

*Please note this review is based on the guest experience I received. I haven't actually put…read moreanything into storage at this facility* I worked with Angela to resolve an issue. Angela worked extremely efficiently to ensure my needs were met to the best of her ability. She communicated clearly with me, called in partners when needed, and apologized for the issue I faced. I appreciate Angela working diligently to make an issue that was out of her control right for me. Customer service like this goes a long way.

Angela and Stephanie in the office are absolutely so knowledgeable and helpful. They go out of…read moretheir way to help make the process as simple and smooth for you. Angela knows every detail of the facility and business. Every time I have been in they are constantly ensuring all the units are clean and organized. I have never seen a storage facility run so well!

Do not put your belongings here. My rent went from about $90 to $130 with no meaningful…read moreimprovements to the property, and the gate is constantly broken. When I asked why, I was told it was due to "market rates and demand," but the price increase did not feel justified at all. I contacted customer service and spent a significant amount of time trying to get help, but nothing was done to resolve the issue or keep me as a customer. The whole experience felt incredibly predatory and, frankly, like a scam. I'm moving my belongings elsewhere and would strongly recommend looking at other storage companies before renting here.

Do not use this storage - please be warned. I have filed 2 police reports and a BBB against this…read moreplace. I rented in September since I was moving. I got an inside unit and pre-paid. I had the unit less than 2 weeks and it got broken into the NIGHT I moved everything in to it and then the next morning when I discovered the crime - I noticed that 4 other units were also broken into. I informed the lady who came at 9am and she just used her foot to push the belonging back into the other units and then closed the door. She then explained to me this happens often (wish I had known that) and that its easy to break in and she thought it was an inside job. 2 days later, after reinforcing the unit, it was broken into again. A day later - I get an email that says my unit was left unlocked and I need to come fix it - I asked and the lady goes, oh that was an accident. It made me wonder if the other property people were informed their unit was EVERY broken into. Flash forward - I've spoken to 3 different people (Shanna, Jeffrey, Misty) to get reimbursed for Sept ($133) and it was approved by District Manager Trey but now its the END of OCTObER and the money has not returned to me and my understanding is they fired the women who TRIED to help me and all their locations dont answer their phone now. Trye won't answer - I've left him multiple messages for accountability. This place is a scam and there are multiple break in. The same owner of this location owns the Westgate location too. DO NOT TRUST THIS PLACE WITH YOUR BELONGING.

The units are amazing. We were looking for a storage place close to where lived. ATX appeared the…read morebest for the buck. There are elevators on site and carts to move your items in and out of the units with ease. I recommend purchasing a lock on site. It is easier with this lock than a normal padlock. There are four sizes of the rooms. The largest is a large 10x15. I find getting the largest unit was better and few dollars more for the unit value. The next is 10x10. They have two smaller units. When you select a unit, be to remember your access code. You are going to need it to where the units are and to ride the elevators. Be sure to return any cats you use, it's a good sign of proper use in a storage facility. The two top mangers Paula and Howard are super nice along with the rest of the staff. You have a three day grace period to pay your dues before a late charge is applied. To prevent late charges, they accept auto pay. The units are open 9:00am to 9:00 pm Monday -Sunday. The staff is on duty from 9am-6pm. Be sure to be out by 9:00 or you will get locked in. They also have boxes and pack stuff in the office.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

The customer service here is second to none. Steven has done a phenomenal job for us. He's…read moreattentive, communicative, accommodating, and not only hard working, but fast working. Top notch facility from top to bottom!

I needed to store a car here. Was very disappointed to find that the entrance is really high and…read moredifficult for my car to clear. Even though this was the only reason for my cancellation, I was still charged administrative fees.

Absolutely gone downhill. Since January, cleanliness has been basically nonexistent--common areas…read moreare consistently dirty and clearly not being maintained. On top of that, the price increases are completely unjustified given the decline in quality. I'm beyond relieved to be out of this place for good. I've attached photos and videos that speak for themselves.

Absolute SCAM. Please DO NOT fall for them. It is such a shame that they are in our sweet town of…read moreKyle, I do not know how they are still around with how they are doing business. They hook you in with the low prices. So nice at first and make it easy to sign up. Then after like 2 months, BOOM they just raise the price almost 40%!!!! And then a month later automatically sign me up, ADD an in-house insurance policy with I have my own policy on my homeowners that I provided at move in! And to ADD TO IT...when I initially called in to complain about the raise in fee, David at the front desk said it was "an industry norm and something I would just need to deal with, and if I wanted to complain about it to someone, I would have to call another number, or email someone else about it" he told me he was busy and would email me the contact information - which of course, he never did. Their newest SCAM has been to charge me an additional $16.00 a month for insurance when I provided them with a policy when I moved in. I just called the office and talked to David again, and he said his "guess" was because my policy expired. I told him it hadn't. So, he took another look and said it was because my name wasn't on the policy. To which I reminded him no, but my husband who is also on the storage rentals name is. How do they not check the names on the rental agreement before opening up an additional rental insurance policy and charging someone for it?! David was VERY annoyed and told me he was busy and would call me back. We will see if that happens. I highly doubt it. DO NOT FALL for this horrible business. Hidden fees, raising prices. Complete liars all around. Here are the Initial Fee: $88 May: $88 June: $88 July: $121 August: $121, PLUS $16 for Insurance September: $121, PLUS $16 for Insurance

Lauren and Public Storage on Bee Caves have given me the best offsite storage experience I've ever…read morehad. I was renting a large 10x25 unit but wanted to downsize significantly to a 10x5. Lauren made the entire transaction easy by handling the transfer paperwork mostly over the phone. She made available to me both units for a couple of days to give me plenty of time to transfer everything. She also made available to me temporarily an extra lock, dollies, and furniture movers so that I didn't have to buy these things myself. Lauren even arranged to give away a table and chairs that I no longer wanted! The units are very clean, the climate control is stable, lighting is good and safe, and you can even unload and load your vehicle under shelter from rain and other bad weather without ever getting your belongings wet. If you are looking for high quality and service-oriented storage in West Austin, this place is definitely worth it!

Unfortunately, I have a unit at this location. The property manager/district manager is impossible…read moreto get a hold of, and they are completely unresponsive. A few months ago, they asked if they could have my key for a fire inspection. I happily dropped it off the next day into their drop box (as requested). For two months, I've tried to get a hold of them to get my key back (and it was my only key!!!). Finally, I was informed that they replaced my lock 2 months ago and put on a combination. So two months of no access, but they happily took my money. I've called and called asking to speak to a person, and no one has had the decency to call me back. I have a large unit, so now I have to hire. A moving company to relocate, but suggest you find a different storage company.

After ten years of paying for storage at Morningstar, in Buda, we received an email saying "this is…read moreyour final notice to sign your contract with Morningstar Storage". To our knowledge we had never received any email saying we needed to sign a new contract. After my wife contacted Morningstar regarding this email we were emailed a contract dated 2017. After telling them that we'd be happy to sign a contract dated 2024 we were told that if we didn't sign the contract by Monday the 30th they would lock up our belongings. Let me just affirm that we were paid in full and have diligently paid our bill for the entire time we have used their facilities. Further, we are both self employed and both lost a day of income because we will not do business with anyone so disrespectful and we moved out today. Further yet, when I looked the Morningstar website today I found that they are advertising storage lockers the same size as ours for 50 dollars less a month than we were paying them. In overview, I suspect that there is some other issue in management there. Why else would they present us with a contract backdated to 2017. Obviously, I cannot recommend this facility

Glenda the Property manager is unprofessional, lacks communication skills and has no customer…read moreservice. The district manager is unresponsive to all request for communication and they both have been unable to resolve any issues. Please consider a different storage facility for your storage needs. Issues with payment, management unable to explain certain charges, homeless people living on the property and currently have a storage unit on the property. Some storage units have no barrier to ceiling and are unsecure. Forced to move all contents from storage unit to another unit on the property with no compensation for time or labor and then given three days to vacate after moving.