Im not sure why this steak n shake has low reviews because it was one of my best DINING experiences probably ever and ive rated a steak n shake before and lets just say its not longer in business. Not sure if this is a new thing in all steak n shakes or just due to covid, but they had touch screens where you order and then you sit and then they bring you your food. I know all steak n shake "tastes the same" but youre wrong. This one was INCREDIBLE. Burgers, cheese fries, chili, shakes, chicken fingers were all amazing. On point. Quick service and hot food. The burgers looked like the menu. Usually they're all slopped over, but these could have been photographed. Also the waiter was so nice when we asked of he had the paper hats for us adults. Its the little things. I wish i lived closer, because id come here weekly. read more

I know I'm about to invite hellfire from the heavens (and probably anger the ghost of Roger Ebert) for speaking this sacrilege, but Steak 'n Shake isn't all that great. And this particular restaurant leaves a lot to be desired. My biggest gripe with the famous chain is the burgers themselves. Yes, they're good, but even a double is incredibly small. Most don't even come with lettuce and tomato, though I'm sure it can be added. And no matter what I order, it always tastes the same -- a gelatinous glob of onions and grease glued together by a squishy bun. How do they produce such flaccid burgers and buns from a grill? I have no idea. I would expect a bit of crispness around the edges of the meat and the bread, but so far, that's just an unfounded rumor. I usually order the Wisconsin Buttery, because who doesn't like a burger fried in butter, right? But today I decided to get two burgers -- the Buttery and a Philly cheesesteak. I kid you not, these burgers tasted almost identical. Again, how do they pull this off? No idea. There's magic in that grill, I reckon. I also decided to order the chili cheese fries, and here's where today's problem began. I got my food and parked under a shade tree to eat. The first thing I encountered in the bag was two small bags of oyster crackers. Then I saw a tub of what appeared to be chili or some kind of soup. I took my order back to the cashier, because I thought I had been given the wrong meal. It took me several seconds to understand what she was saying: The contents of the bag were correct. No matter what it looked like, there were fries somewhere beneath all those beans. She moved the burgers around, saying she knew they were correct, because she could smell the peppers. She hastened to make sure I knew she hadn't touched the food itself and thanked me for my niceness in what can only be described as a "bless your heart" tone. If you're not from the South, let me translate: Having one's heart blessed in the South is NOT a good thing, though it might be advisable if one plans to eat the Wisconsin Buttery very often. Suitably chastened, I carried my correct order back to my tree to eat. I ate the burgers, then prepared to dig into the fries. And here was problem number two: There were no utensils. Normally, you can enjoy chili cheese fries without a fork, but I never even saw a fry. When I finally fished one out, the poor, chili-logged thing broke off in my hand and sank to a swift, merciful Death by Drowning. So I happily drank my milkshake, which Steak 'n Shake actually gets right most of the time. The dark chocolate shake wasn't all that impressive since it was drowning in whipped cream, but the chocolate covered strawberry shake is quite good and includes real chunks of strawberries. But the biggest problem with this location is the drive-thru clerk. I've had the same young girl twice, and the only thing that keeps her from being deemed rude is her completely lackluster delivery. If she speaks at all, I haven't heard her voice. The first time, I annoyed her by wanting a shake they have -- the chocolate covered strawberry -- but not knowing what it was called because it's not listed on the drive-thru menu. She gave me a spoon and no napkins or straw, which wasn't helpful since I wanted to drink it as I drove. This time, I'm not sure what I did to irritate her. I'm sure it's not fun to work the window all day, but a spark of personality and pleasantry makes the transaction a bit more amiable. So, this is my last night in St. Augustine, but I'll return to the city one day. As for this Steak 'n Shake, I doubt they'll make my to-do list next time. Sorry, Mr. Ebert. They can't all be winners. If you want to eat here, check your order carefully and bring a life preserver. read more

Steak ’n Shake - Playing "Where's Waldo?" with the mysteriously fryless chili cheese fries. - Burgers Near Me - St. Augustine, Florida

The service in the drive-through was fast and the food is good. Just wish they would continue chili three ways the way it used to be. Chili five ways means I have to ask for them to remove the onions and cheese. Also the broth consistency is different from the original version. read more

Listen - 11pm on a holiday weekend - understaffed and long wait but friendly service and the food was still accurate and great! Seriously. Appreciate the work during the heavy orders after a concert read more

We got some coupons in the mail and decided it would be a fun lunch date. There is plenty of parking around the restaurant. The restaurant is bright and very happy when you enter. We were seated right away in a booth. The waitress was so friendly and fun to talk to. We placed our order and didn't have to wait long at all. Our milkshakes came out in frosted glasses. They were rich and very thick. Our burgers were pretty tasty and the toppings were all fresh. The thin cut fries were hot crisp and addicting. The menu has something for everyone and prices are very reasonable. We ended up getting a free milkshake with the coupon we brought. Great place for a lunch date. read more

We came here to get an order to go, just to place our order took a really long time and that was not very people here. Then they forgot one of our french fries and didn't make any of our shakes. So now we get to eat cold food. As I'm waiting for our shakes. Also forgot my bottle of water. The manager looks like a crab. And it's not very nice to her employees. Do not waste your time coming here I should've went to the Chick-fil-A that's right next-door. At least there they treat you like you're wonderful. read more

Steak ’n Shake - Cooking - Burgers Near Me - St. Augustine, Florida

The place is dirty .Service are so disrespectful and unprofessional. I wait for my order for 30 minutes and one of the worker throw the order on me. read more

the idiot manager who was taking orders at the window made me wait at the menu board for over 10 minutes before he even took the order and then asked me five times the same thing.but still got the order wrong when I got to the window and even though I took it back up there and explain to him they refused to give my money back and then gave me the wrong order a third time so I just left. They do not have gloves on so I'm not even interested in eating here again. read more

Really good food, it's fresh and cooked to order. Never been dissappointed here. The shakes are real ice cream, not fake like other fast food places. The fries are always perfect and all the food is warm . Enjoy! read more

This Steak'N'Shake is pretty much the worst Steak'N'Shake I've been to. I've met nicer Walmart employees and thats saying something. We got in the drive thru line at 11:30 and they never even came to the intercom to take out order even though they closed at midnight. We are highly upset for my pregnant fiancé wanted a Garlic double steak burger and now I have to go home with a very upset pregnant woman. I fear for my life. Get your shit together Steak'N'Shake; There are lives on the line here. read more

This was the first restaurant I've taken out since the coronavirus... Still glad there still open... Seems a little overwhelmed but went to the drive-through... read more

Just awful! If I could leave no stars I would! This was my second time coming. We went a month ago and it was crappy but we thought perhaps it just just a bad time. But today was the worst experience I've ever had at a restaurant. The service was Awful. They weren't even busy but we waited 10mins to be seated when there was tables open. The waited 5 mins before she came and asked if we wanted drinks. They got are order wrong and then when we told them they became rude. The slammed the food on the table and didn't come back. We had to hunt down napkins and anything we needed ourselves. The cups and the silverware were both dirty. Are food was hanging off the plates and just thrown together. The bathroom was gross! Smelled awful and looked worse. I will not be returning to this location read more

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This is seriously THE worst steak and shake that has ever existed. Between waiting 15+ min (on average) and orders being completely wrong (then giving that order to the person behind us who's it probably was to begin with, which all in itself is gross) then they tried to make it right and STILL forgot the hamburgers. This place needs corporate help FAST!!! read more

Sooo good! Ordered the way you want it, and that's how it comes! Shakes are amazing Its all fresh food and tastes that way! You can't go wrong! read more

Boy, it's hard to get a meal here. We ordered and waited and waited. Got soup and waited some more. About 30 minutes later our meal arrived. Our server said she had to cook our burgers for us. What?????? The food was fine But such a disconnect start to finish. While we were there we saw maybe 5-6 tables that had not been bused. Maybe management needs to be retrained. read more

Worst Steak 'n Shake Waited in drive thru line over 15 minutes When got to speaker waited another 10 mins to order time for new management or shut down read more

This stake n shake location is the only place they could film "the twilight zone" because there must be a portal in the back where all the employees disappear to. The cow that provides the milkshakes must also be back there with how long the service takes. We sat, we waited, we watched three families leave because no one served them. The only saving grace of this location was the food. It was ~okay~. Don't fear the smell at the front door, it will remind you of days past in a McDonald's ball pit. read more

Super friendly staff! Great fries! Overall very happy! All staff seem to work like a family! Would strongly recommend to friends and family!

Service from the kitchen is sub par. Not sure why it takes 40 minutes from the time it takes to put in an irder to get your food, but that's what we ran into yesterday. Came in at 7:15, placed our order at 7:24 and got our food at 8:08. Everyone was waiting, heard finally that they had a big order and everything is made fresh as excuses. Tge restaurant was maybe 1/2 occupied, so ????. Order 2 burgers and fries, coke, cup of chili and salad to go. read more

Steak & shake in St Augustine . We waited for 36 minutes at the drive tr. and when it was our turn the employee said that they were backup and they will Take the order when they were available . That was horrible service and inside was empty . Thanks for not service read more

They are always clean and friendly. The food is fresh. They are keeping the lobby closed for Phase One of the Corona Virus, but Drive Thru is still open. read more

We have been waiting for the last 20 minutes in the drive through at Steak 'n Shake! I have never in my life seen such a poorly managed store! So slow! What ever happened to fast food. This is ridiculous! read more

Ordered cheese fries for the table, four burgers and four shakes. We received water 10 minutes after ordering. Then, 5 minutes later our fries were given to another table. 5 more minutes later we got the fries. Our burgers arrived a few minutes later, which was good! After finishing our meal, our waitress said oh I'm making your shakes now! Great thanks for starting our drinks once we've finished our meal and are waiting for a check. Edit: IT GETS WORSE. The shakes we waited 30+ minutes for, I'm drinking it and I get a chunk of what I thought was Oreo cookie from my cookies and cream, but no, it was some type of nut , which I am allergic to. They don't clean the machines they make shakes with. SAVE YOUR MONEY. read more

My friend and I went here while visiting from Orlando. We have Steak-N-Shake's there and it's always been a favorite of ours. While we were there, they were running their 4 under 4 special. Both of us decided to try the triple steak burger for the first time. It was so good. Our food was hot and service was friendly and fast. We never felt rushed or unwelcome. It was a really great lunch for very cheap! read more

Steak ’n Shake - Triple Steak Burger - Burgers Near Me - St. Augustine, Florida

Great waiter, and the other waitresses were very great as well. The young female Caucasian cook and reported manager was intolerable. I am not sure how the other employees, including the other kitchen staff work with her. She yelled at the entire staff several times. Managed to get into it with every other employee there. Threw some cooking utensils, refused to continue cooking at one point while standing with her arms crossed and her gloves touching her clothing, yelled oh my god then wiped her face and hair with her gloves then continued cooking. She made it very uncomfortable for the customer to be eating in the dining area and the staff working with her. She had no customer service skills, leadership skills, team work skills, or health regulation protocol skills. Her anger and constant temper tantrum was simply ridiculous. read more

A great place to enjoy a gourmet meal that in my opinion the Hamburglar would endorse if he still had a job! Best fries in potato land!

Super understaffed. Ladies tried their best. But cook staffed messed up everyone's orders drinks didn't ever come. They also gave us an unclean table with stains all over it. read more

I eat at Steak n Shake a decent amount and I will have to say this was the best experience I have had. We had a group of 10 which made things a challenge but thanks to our awesome waitress Meagan everything was served fast and hot! Great decision to come here! read more

I grew up with these in the Midwest. I hadn't really thought about them in a while. The last time that I had something from a Steak & Shake, it must've been at least 6 years ago, and before that, must've been 5 years ago. Burgers = good. Fries = thin and delicious. Service = friendly. Decor = cliche diner look. Black and white checkered walls/floors, red neon light trim, silver and red barstools, and red booths. Prices = cheap. I got a hamburger and fries for about $3.29, before taxes! We came back for the drive-thru for their happy hour (1/2 priced shakes and beverages). A Health milkshake for $1.86! (HH is 2 pm to 4 pm, and 2 am to 4 am). Oh yeah, it's open 24 hours! read more

Thank you Steak N Shake for salvaging a ruined dinner at our original restaurant of choice. We were going on a Ghost & Gravestones tour and planned on eating dinner prior, but the staff at the unnamed establishment had other plans apparently. So we went on our tour and then dropped into this location since we were starving and it was late. I have been to countless Steak N Shake's in my day and this was exactly what I expected which is good! A much needed visit to a familiar place after a horrible start to the evening! Thank you! read more

This is our go to steak and shake when we are home. Fast service and great food. Service is a little slow but nothing too bad.

Normally I like Steak and Shake, but this one was a mess. It was 2:30 in the afternoon, so it wasn't like they were slammed. However, it took a while to get seated, and then the service was abysmal. I should have known something was wrong, as when I was waiting, a customer sent back a burger, opening it up and saying, "this is disgusting". One of our two waitresses had this "I've given up" demeanor. The other waitress was pushy. She couldn't wait to get us in and out, even though they weren't that busy. She first wanted us to order before handing us the menu, then after handing us the menu, she kept asking if we were ready every minute. My wife ordered the "grilled cheese", and she got two pieces of grilled bread with cold cheese! She sent it back, and the waitress was back in 1 minute with what clearly was the same sandwich after 30 seconds in the microwave. I could have made my wife a better grilled cheese at home! My burger was fine, but if they can't get that right, they should be shut down. We couldn't wait to get out of there! I still love Steak and Shake overall, but for this location - get your act together! Live up to the good "Steak and Shake" name! My 1 star rating is based solely on this experience. However, I do respect the chain, and I'd be willing to give this location another chance if I'm in town again. I have faith that they won't allow this kind of poor quality for long. read more

i had a simple ass order of ONE small milkshake. Yet they still messed it up as they always do. Gave me the wrong flavor too. they gave me NUTELLA not my birthday cake (the nutella was basically like water too) and they also charged me $9 for a size SMALL MILKSHAKE. No receipt either to be able to prove they basically stole my money and i could get a refund at the very least. VERY bad experience will not be coming back to this scum of a restaurant again. Very dirty and grimy restaurant also to say the least. probably got roaches in the back of that kitchen too. Gawd damn. read more

Been there 3 times and wasnt even served a single time. They'd seat us at a table, but nobody would come over and greet us or take our order. Ended up having to walk out every single time. This place is the worse. Will NEVER go there again. I thought "3rd times the charm! Maybe we'll actually get to order!" But nope... Once again, nobody took care of us. Stay FAR AWAY from this place. read more

Best burger joint EVER! Great prices, friendly server, prompt service, and great burgers!

We stopped by here on our way to Home Depot. We ordered 2 burgers with a chocolate shake. The shake came out in 5 minutes but definitely did not taste like chocolate. It tasted like regret - no chocolate, not even a hint of vanilla. Fast forward 30 minutes and still no food!!!!! Shake was now milk- saw our server wipe off clean tables but left dirty ones. The whole place smelled like dirty grease- not like a diner where it smells like food cooking. Overall - yuck. Paid for my shake and left after watching people who came in after us get served first. Bathrooms were in serious need of service. We won't be going back. What a shame! read more

We stopped here on the way back to GA. We downloaded the App. Through the app, we were able to order ahead. We also paid in advance. All we had to do was go through the drive thru and pick up our food. It was ready exactly when the app said it would be ready (about 13 minutes after we placed it order). We were a little late picking it up (by about 8 minutes). The manager out our milkshake in the freezer so that it would not melt- it was JUST right! The food was perfectly cooked and it was still fresh and warm when we picked it up. It was all wrapped and packaged nicely so that we could rummage through the bag and eat while in the car. The staff was great and the location was alright. Not hard to find at all. This is gunna be our preferred Steak N Shake over the Palm Coast location every time now! read more

If I could have given a zero star I would. We arrived at this Steak 'n Shake and there was no cars in the parking lot and nobody in the drive-thru lane either but across the street was a Chic Fil a. When we pulled up to the window an employee said just a minute, that turned into ten minutes with me saying hello several times because I thought they forgot us, we ordered one meal for one family member only, we pulled up to the window and waited ten more minutes, after a while we notice one employee dropping the fries and thought why would they wait this long to cook the fries. We noticed that every vehicle that arrived at Chic-Gil-a arrived, ordered and received their food while we still wait for one order. The manager came to the window and said it will be just a minute for the fries. This place sucks and it is the managers fault. read more

I'm on vacation here and wanted some decent food that wouldn't break the bank. Our waiter was very good at his job, and very nice and pleasant. I believe his name was Alex, or Alexander. The food was very good, and I enjoyed my shake as well. There were very few other people in the restaurant, but I still had to wait a fairly long amount of time for the food to arrive. read more

Takes forever to get your order and the burgers just arent good. The fries are decent though.