I'm there every morning so right there should say something. Lol. I've been going to this Starbucks clear back to when it first opened.

I will always love Starbucks The iced white Mocha is my good to drink and the staff is great If it doesn't taste the way it should they will gladly remake it read more

Starbucks - Venti iced white mocha - Coffee & Tea Near Me - Union City, California

Just want to start off saying thank you to the staff who are always working when my school brings over our middle schoolers during their lunch time, which is before Starbucks has their lunch rush. Yes other days they have a full on staff because they know we are coming and other days they are short staff, but I personally never have a problem with them. Thank you so much to all of you. Nick has always been such a great worker. I believe he has always been working when we all came in. Thanks to you and the whole team. They are always so nice to me. When ever my drink comes out late, they are always saying sorry for the delay. They seem to also always get my drink exactly how I like it. Some places, I don't know if they skimp out on how much white mocha to put or if they accidently use regular beans instead of blonde. I don't know the issue is, but I never have this problem with this Starbucks. I remember when they were training a new barista and they used regular espresso instead of blonde. The trainer asked if was made with blonde and they had an oops face. I told them it was ok, but they insisted in making it how I liked it. I walked out with 2 white mochas. They know me by name and by my drink. They get thrown off if they see me and don't see my specific White Mocha, extra hot, ristretto, blonde espresso. Sometimes I do like to try their new drinks... that's if it sounds like something I would drink. read more

I come here every once in awhile and the hope is that things get better not worse. It always amazes me that people in this business have jobs they don't necessarily like or care about. I order my coffee in the app, however I can't specify how much ice. So I literally did my mobile order, walking through the door. No one was in line, I asked if they had received my mobile order...and they had. So I asked for very light ice. My order requested, grande in a venti cup, so to leave room for my extra cold foam. I see them making my order and the cup is about half an inch from top, not enough room for my cold foam! I say something and so the kid pours out the coffee... Let me just say this, I ordered what I ordered cuz I know it will fit in the cup...not for it to be poured out cuz you didn't follow the order! I'm annoyed because their solution was to pour out the coffee and give me cold foam on the side! WTH! Next time I will just have them remake it! Just disappointed that people don't care... read more

As a previous Starbucks barista myself, this is one of the worst Starbucks around. None of the baristas know how to make a drink correctly and to the Starbucks standard. I have ordered at this store at least 10x in the past year and every drink from hot to iced drinks are all made wrong and gross. All the baristas need better Starbucks standard training on how to made a drink correctly. DONT ORDER FOR THIS STORE IF YOU DONT WANT TO WASTE YOUR MONEY. read more

Mobile ordered with 7 Splendas and the give me 3 Stevias instead. They just put the 3 Stevias on top of the cover of the coffee. What happens if I go to my car and it's hot and it spills on my lap. I also had to go back inside since the coffee was really cold. They apologized and gave me a new coffee. This is my second time I ordered coffee that they don't have Splenda. My first one was like 3 weeks ago. Diabetic friendly coffee shop. read more

Starbucks - They give me 3 Stevias instead of 7 Splenda and they just put it in top of my coffee. The coffee wasn't even hot. - Coffee & Tea Near Me - Union City, California

I ordered online to pick up on my way to work. Got there with 3 people working. 1 making drinks, 1 taking orders look like the supervisor and 1 stocking food and cleaning up. Since my drink wasn't prepared yet I stood back and waited. Now enters a person who seems to work there but on day off . I can tell due to supervisor giving her crap about not stocking something previous day. 1 guy making drinks is backed up and not the fastest while supervisor lady continues conversation with the other one. Then the guy making drinks starts talking to the other girl too. Everyone talking and and only 1 making drinks but can't talk and work at same time. Today was a joke. Station looked in chaos and unorganized. I had to witness 2 other customers wait patiently just to ask for a straw becauSe they were in such deep conversations. Hopefully next time I come will be a different crew. read more

Asked whether they can make a non sweetened matcha latte. Answer: yes. Matcha latte arrived sweet. I inquired how and why, since I specified it should not be sweet. The crew united to inform me that the powder they use is already sweetened. I said they should have specified that when I made my first inquiry. They all, a united front, refused to understand what I am talking about, and sneered at me in ridicule, tried to give me the feeling that I am somewhat retarded. Way you go! Is this what you call service? I don't. I am not in a hurry to go back. read more

This review is for the shift manager, Tatianna. A homeless man came into the store and was acting erratically. He grabbed the empty tip jar on the counter and then he left while yelling racial slurs. Tatianna calmly called the police while doing her job in a professional manner. This young lady deserves a raise!!! read more

I came in, ordered (not busy), and wasn't given my drink and pastry until 20 minutes later. The person making the drinks didn't call my name and left my items on the side of the table. When I finally asked them about my drinks they did not apologize and just slid me my items silently. read more

The worst Starbucks bad customer service very slow. Suggestions need more workers especially in the morning during peak

Good little Starbucks outlet. Clean enough with efficient, polite staff and quick service. Starbucks is Starbucks, not much difference between any of them but these guys put together a really nice iced tea drink this day. read more

Starbucks - Coffee & Tea Near Me - Union City, California

Small shop, but effective. They always get my order correct. Even when the place is crowded, I always get my order fairly quick. I also think they have one person designated for online/app orders, which is nice and effective. read more

Friendly baristas. Not busy. & it's spacious. First time here.. normally I pass by it when I drive on mission... I'll come back here again. One star off because they did take a little long to make one drink when it wasn't busy at all. Seems like they were doing other tasks in the back (multi tasking) read more

First Starbucks I see where everyone it's working more than talking everything was clean lobby specially which most of the Starbucks I been they tend to be dirty all the employees are happy smiling which helps because you get a good service I was out the door with in 5 min really amazing... good job guys definitely I won't mind driving extra 5 min to come here. read more

This place is close to BART station and schools, and could be crowded with people. Obviously because of this, staffs working at this place need to do better job to keep this place clean as much as possible. Today I witnessed flies flying around the working station and a fly was crawling on a lid of mobile ordered coffee. This is unacceptable on any level, and nobody working on the coffee seems bothered by the flies at all. Hope this attached pic can draw more attention from people who work there read more

Starbucks - There is a fly on the coffee lid - Coffee & Tea Near Me - Union City, California

I don't know how they are coffee with cream ..Like water and no taste at all .Never ever buy it again at that location

The workers here go above and beyond! I saw a barista today, Morgan, use her ASL education to help some customers today! The staff is always working hard and are very busy! One time there were only two workers on the floor and they were doing such a great job! Thank you Morgan for always knowing just how to make my drink! read more

This is my go to Starbucks. It's right around the corner from my house and really convenient. They never mess up on my orders and they always make my drinks fast. I will continue to come to this Starbucks whenever I get a craving. read more

Starbucks - Mango dragonfruit lemonade - Coffee & Tea Near Me - Union City, California

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This is the first time I have ever reviewed a Starbucks, but this is by far the kindest, fastest service I have ever run into--a full line to the length of the cafe and only 3 baristas on this last Saturday afternoon. I was nearby and as I happen to be pregnant now, I was at a loss for where to go to use a restroom and find food. With the Covid pandemic, every establishment is closed for that and I felt super traumatized with every business owner turning me away. No public restrooms anywhere. That's fine, honestly if they have poor hygiene then I wouldn't want to go there either. However, I remembered seeing a Starbucks a hike on the road to my destination. I called in. Quick answer--'Yes, we're open--we don't take phone orders but you can walk in, or if you have mobile, you can pick up'. I was floored with gratitude. Honestly other restaurants really don't have public restrooms open at all, other coffee shop and Starbucks franchises included. I know this because I am in a constant state of panic needing a clean WC every 20 min. I've also just moved to the area recently and if there is anything worth rating these days, it's giving credit for basic human kindness. Please tip this store well! They're super kind, doing their best. I quickly placed my order for a full family: my husband, my friend and her two little kids. The line grew and the staff was 'all hands on deck'. The service was impeccable. I barely waited. Thank you! read more

Good staff and clean store, at least when it is not busy. Not a bad place to enjoy a good brewed coffee. Don't recommend staying long as the parking lot does have break-in's happen more often then you would think. read more

The best Starbucks we go to. Everyone remembers you and your drink order. "I like the usual please. " You usually get in and out quickly. Plus the staff is friendly to talk to. I need my 9 pump chai latte with our water please, so I can start my morning. read more

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Always great service and almost always never run out of food or pastries! Love their drinks and strong enough coffee for me. Great location by all residence on Mission Blvd. There are some private parking by the condos here. The parking area is very small here. I hope they never close this location down! A continuos customer! read more

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Closed the week of 12/14/20. No indication of: -closed due to tightened Covid restrictions -someone tested positive for Covid -when EXACTLY they will re-open (after Christmas, after new year, 14 day quarantine, end of state/county restriction, etc) read more

Starbucks - Coffee & Tea Near Me - Union City, California

I never go to Starbucks. First it's just ridiculously expensive, second I can make better Peets coffee at home. I was desperate though! I was actually driving a bus parked out front. Not supposed to be getting coffee, but I needed it asap to be able to drive safe and stay awake. I noticed one person ahead of me, so I ordered a simple iced coffee. There were three...THREE! 3!!! People in the coffee making area. Only one of them was making drinks?! The other two guys were just stepping back and forth and doing nothing. I finally had to say something...after like three minutes of trying to be polite. I said...hi, I'm literally just waiting for an iced coffee. The teenage kid was like, oh. I probably could've gotten my coffee before that, but I try to be patient. Sigh...I started my life in retail and customer service. When I see a lack of it I will complain. There was not one 'adult' Over seeing these teens while they work. That maddens me! C'mon guys, try to have better customer service! They weren't mean or anything, just kids not doing a great job. read more

I asked for an iced latte and she gave me a hot drink. Not only that, but the total of the drink was 6.44, and I played with a 10 dollar bill, I received 2 dollars back. I was already late for work, so I had no time to argue about the drink. Horrible service do not recommend read more

This Starbucks never disappoints. Great location, close to my house very convenient and the staff is always super friendly. My orders are always ready by the time I arrive never have to wait. read more

Starbucks - Coffee & Tea Near Me - Union City, California

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One of the best in Hayward. I come here consistently because they make their drinks here right. It can be entertaining here sometimes. Good Starbucks baristas! read more

This is not the first bad review I have gave to this location, but it will be the last. It is the closest location to my job, but I guess I will start driving a little further to get a decent drink. I gave this place chance after chance and I'm pretty fed up! I pay to get my drink correct, I get it if it's a mistake every now and then, but it's every time I go here that they make a mistake! Who forgets the milk in an iced coffee WITH milk???? It honestly isn't a hard drink to make, i would not recommend this location. Take your business somewhere else! Train your employees Starbucks! read more

Starbucks - Starbucks Iced Coffee - Coffee & Tea Near Me - Union City, California

Such a chill Starbucks! Dani was the absolute best Starbucks employee that I've ever met! Her exceptional customer service and kindness made my day Definitely will be going to this Starbucks more often! @ Dani if you're reading this, you're amazing at your job & an amazing person overall! read more

This Starbucks is amazing! Everyone was super nice and quick to take our order. We got our order taken from a really nice girl named Dani who was very helpful and got our orders just right. Our drinks came out perfectly and the food came out nice and hot! I know there are a lot of other Starbucks locations around the area but I will definitely be coming back to this one for sure. read more

Came in and stood at the cashier for 15 min. 4 people working not one of them came to help me or treat me and let me know if they will be with me and X amount of minutes . Secondly, the guy that helped me took my order didn't take my name down. 3 people working as baristas. Which are super slow and do not move with purpose. This location is not up to the normal Starbucks standard. read more

Bro the service was great but the drinks were terrible. I ordered six drinks. The strawberry crème frappe was disgusting and watery and the iced brown sugar oat milk didn't even have the brown sugar pumps inside. It tasted like cinnamon and milk. I work at starbucks as well and I know what the drinks are supposed to taste like. Absolutely revolting. I don't even know how you can make a frappe taste like water, whoever was making drinks Tuesday at 2 pm needs a re train. read more

Amazing staff and fabulous service. Special shout out to Dillon (Shift Lead), and Israel (Barista) for their above and beyond customer service! read more

They have a great morning staff. This location is conveniently located during the end of my commute and in an apartment complex (lucky them). Every time I walk in this Starbucks the store front is clean and organized. There are pastries and the refrigerated goods are stocked. read more

This is my go to morning stop on the way to work for my coffee. Shout out to Dani and Kekoa, they always greet me by name with a smile. All of the baristas are nice, but these two are usually the ones there when I come in. Keep up the great work all of you! read more

Giving a 1 star review because when I walked in I wasn't asked if I was there for a pick up and then the girl decided to finish my drink and just leave it there to sit she was extremely rude and she needs to learn how to speak to customers remember I'm a paying customer paying and I don't even get an ignalgement I work in retail my self and I know how to treat customers with respect read more

My drink overall was okay but light ice should not be up to or past the 3rd black line read more

Starbucks - "Light Ice" - Coffee & Tea Near Me - Union City, California

Horrible service. Two employees behind the counter and line out the door. Both items I went to order were not available. Out of everything. Lobby floor was filthy. read more

Love this Starbucks, my husband and I started coming here a few months ago when our newborn was born and needed to get coffee after long nights. We keep coming here instead of one closer to our house because some of the crew here is soo sweet and efficient. A big thank you to Ashley and Sal! Great start to the day. Not all Starbucks are created equal! Come here read more