This Starbucks is right by my work at Royal high school, and I always get great service and my drinks are always exactly what I order. I wanted to say I tried the Dubai pistachio macho drink and is was fantastic! I am obsessed and can't wait to get my Next one. By the way I got half pistachio and chocolate pumps and it was just like I like it, not too sweet. Love the baristas here and they're helpful when I am not sure what I want to order. read more

Rudest Starbucks ever! Came in around 3:15pm and not a thank you, no thank you for the tip, not even a smile. I was standing there and instead of letting me know my drink was ready she placed it down. I WAS STANDING RIGHT THERE!!!!! It was not busy. I don't know who pissed in their cereal but my consistent order will no longer be from there. read more

I think I have been to about 3 different Starbucks in Simi on my weekly day that I work in Simi. I visited during the lunch hour. I visited the restroom first. It was clean. Then I ordered an iced green tea. Necessary for this summer heat while driving around the city. My tea was made pretty quickly and I was on my way. My only complaint is if you have never been here before and you look at the outside of the building, it makes you think this might be a drive-thru only. The only sign on the outside is to the left of it where the drive-thru is and says "Starbucks Drive-thru". And the main door to enter into the shop is not obvious and even looks like it could be part of the Nutrishop next door. read more

See all

Amazing service ,amazing people ,amazing vibe! I really appreciated my experience with a barista named Andrea. Very kind amazing young woman made my drink just how I like it.very cheerful and my drink came out very quickly I would like to say I'm very pleased with my experience from Starbucks on Los Angeles and first! read more

Every time I place a mobile order, my iced coffee dribks are NEVER READY 10-15 minutes later. I always must wait for the employee to stop serving the drive thru and make my drink(s). The whole point of mobile order is convenience, plus, I've ALREADY paid for drink so mobile orders should take priority over drive-thru. THE STORE OWNER NEEDS TO HIRE A SECOND EMPLOYEE. After 6 months of bad service, I think I'm done giving DD my money. read more

It was my first coffee since they lowered the prices to $3.50 for a standard brewed coffee. I haven't gone in more than a month. I was going to reload my card too, because I thought $5 on my app wouldn't be enough. So $3.50 was a pleasant surprise, until I tasted my coffee. It was stale, it was bitter, it tasted like the machine hasn't been cleaned out properly in a year. It's really unfortunate to say I would prefer my coffee from seven eleven- I would prefer it from a local donut shop- I would rather make my coffee at home. Very sad to report this as I was a daily Starbucks drinker since the early 2000 when they were barely getting started. When they had comfy sofas to rest in. When they were appealing. When they didn't attack their employees for trying to start a union. I'd prefer a locally owned coffee place. read more

I'm not usually a huge fan of the massive corporate vibe that Starbucks tends to exude, but this visit was unexpectedly memorable--thanks in large part to Gus. Usually, when I walk into a Starbucks, I feel like just another customer in a chain, but Gus made the experience feel personal and genuine. His friendly demeanor and willingness to chat put me at ease, making me feel less like I was being processed as just another number. And you could tell the influence the elder Gus had on the rest of the team who he was working under. The rest of the staff were kind when talking to them, mostly. That said, the atmosphere wasn't all perfect. The ambient music was way too loud--it completely overpowered the tunes I had queued up in my headphones. It was kind of distracting, though oddly enough, the cacophony added its own sort of energy to the environment. I ended up writing a decent piece of my writing project, and despite the noise, or maybe because of it, the whole sensory experience really worked for me. Overall, while I still carry a bit of skepticism about the big enterprise feel of Starbucks, the personal touch from folks like Gus elevated the experience. I'm giving it 4 out of 5 stars--definitely a place to consider if you're looking for a vibrant coffee joint, a bit noisy, spot to work and to get some genuine good will. read more

Wow! To say I have been inside about 100 different Starbucks in the United States, would probably be an understatement. The staff in this location is hands-down, the friendliest I have ever experienced! They are attentive, welcoming, and certainly accommodating. The restaurant was clean and put together, they had an exceptional selection of tumblers, which I am an avid collector of, and my drink and food was made quickly and correctly. Stop in here, you won't regret it! read more

Just another good neighborhood Starbucks! I live close by, and frequent this Starbucks location quite often. They are located in a fairly busy complex, but parking has never been an issue for me. The inside of the business is pretty clean, and there are usually empty seats available if you are looking to do some work inside, which is always a big plus for me! Drive through is typically quick and efficient. If I had to bring up one complaint, it's that they seem to run out of certain food items quite often, especially later in the day. I tried to order two of my favorite items the other day, only to find out that they only had the Tomato & Mozzarella sandwich left. Otherwise, it's a solid Starbucks, and I'll continue to go to them for my coffee cravings. read more

Starbucks likes suburbia. There are now close to 30 locations in Simi Valley / Thousand Oaks / Moorpark / Newbury Park in Eastern Ventura County. This location on First Street is just okay. Not one of our favorite locations. We prefer it for drive-thru to going inside, but thanks to the lack of a part for our car's power window (waiting for MONTHS!), using drive-thru is problematic. We stopped by on a Sunday early evening. There weren't many guests in the dining room area. Apparently, drive-thru must have been busy, as it took a long time for our order to be prepared. Kudos to the cashier, who was very friendly and made us feel welcome. Otherwise, the length of time to get the order, coupled with overly loud music, didn't extend the welcome. I love music, and I'm not an older person ready to complain about volume, but if I were there trying to study or get work done, I wouldn't have been very successful in being able to concentrate. Am not used to that kind of sound level in any 'bucks; I think of them as more of an acoustic jazz kind of place. I didn't mind the song selections, just would have liked a more conducive noise level to be able to make conversation with Dear Hubby. As a result, once we got our order, we didn't linger very long. As we weren't anxious to go home yet, that was a shame. They made my drink differently than I am used to, so that was a small factor. It seemed like it was missing an ingredient or two. It wasn't bad, just "different". read more

I ordered a venti hot flat white tonight and when I received it, it was COLD. How I needed a hot drink tonight. Very disappointed. How do you screw that up? read more

Best experience ever the service is top tier, next lvl it doesn't matter what time you go in the staff is very energetic and make me feel like family drinks are made rite and done with much love I frequent this location daily I love the baristas and obviously the Venti Mocha Frappuccino and Venti ice water best Starbucks in town. read more

Good vibes all around at this location. They are always busy, but they keep it staffed really well. Couple times my order got lost in the shuffle and Hannah took care of it. You got an all-star in her. read more

Out of honey, no offer of another sweetener, lots of trash along drive thru ...very busy store lacking in resources

I wanted to give Gus a shoutout . He was very friendly and patient when I was ordering. He made my trip to Starbucks even better and my order was very correct and tasty ! Thank you ! :) read more

The food is inconsistent. Some days ok, some days awful. The service is slow and the quality is generally low. If you spend 6 on a drink and another $1.25 to add some cold foam, you expect some foam, but you get is a few bubbles if lucky, and nothing if not lucky. All Starbucks suffer from incredibly inconsistent prep. They never read the directions and serve you whatever they want. The prices keep going up and the quality goes down and the lines get longer. For $20 an hour, get some better people to make your overpriced drinks more consistent. You've pushed me to a stupid Nespresso machine, which ain't cheap, but at least it is consistent and 1/3 the price. Cmon Starbucks, up your game at the same pace you've upped your prices. Ambience is ok but not very comfortable. But what do you expect in the age of everyone can visit for ever even if you don't buy stuff. read more

Starbucks - Slow poor quality overpriced inconsistent - Coffee & Tea Near Me - Simi Valley, California

I stopped by here this morning to pick up my Hot Chocolate and plain bagel. I put my order online and went straight to their drive thru to pickup my order. I thought the drive thru was only open at 5am but I saw when they give me my order that some people were inside. My order was ready by the time I got to the drive thru window, it only took me about 4 minutes to get to the store. My hot chocolate was not the best, it tasted like there was more water than chocolate powder. It also looks like there was some spill on the cup or overfill. The bagel was good like always but I would've hope that my hot chocolate would've been good as well. read more

See all

I don't usually like to come on here and leave negative reviews, but this is the second time I've had this situation recently - both involving the same employee. Placed a mobile order at 5:15am, knowing that the store was supposed to open at 5am (yes, even on Thanksgiving). I show up, no one there. I waited at the window a few minutes thinking maybe it's just one employee and they're in the back or something. Nope. Next thing, one of their staff shows up in the parking lot and the following conversation ensues: Employee: We're not open yet! Me: Why not? E: We don't open until 6 Me: Well I've already paid for my order and your hours say 5. There's even a sign on the drive thru speaker E: Well, it's Thanksgiving Me: Yes, your sign on the speaker says Holiday Hours for Thanksgiving 5am - 4pm He just looked at me like I was an idiot for, you know, following posted store hours. Second time he's done this, acting like I'm there too early when I'm there after their posted hours. I get that people sleep in or forget to set an alarm, but to treat me like it's my fault is totally unacceptable. I work in customer service, and that is horrible customer service. Luckily, I drove to the Simi Town Center location, and the gentleman there was more than helpful. Got my order taken care of, apologized for the other guy's behavior, and told me it's not the first time he's heard this about that location. Just a heads-up if you're looking for your early morning caffeine fix, do not expect to get it at 1st & LA. read more

It's over between me and First and LA... This is easily the 5th or 6th time this year that I'm leaving this Starbucks with incorrectly made drinks in my hands. To make things worse, I've only come to this Starbucks 7 or 8 times... That says something, doesn't it? I talk slow knowing the reputation that this store has to no avail. Employees repeat my drink back multiple times, not sure what purpose this serves because they make it wrong anyway. Today I TRIED to order a WHITE hot chocolate and an iced coffee, black, with a splash of oat milk. The sticker on my cold brew said almond milk. I'm just not sure how this happens, the kicker? The guy at the box taking my order said "Did you say half and half?"... No. I said oat milk. I guess he took matters into his own hands to mix things up with almond milk. Simi has to have 15+ Starbucks and counting at this point, do yourself a favor and try those ones out. The reputation this store has is accurate. read more

6 years I've been going to same Starbucks. I hoped they'd get their act together by now. 20 min drive throughs. The culprit is definitely management. Disorganized it remains with n concern for the consumer. For the price of a cup of coffee and a breakfast sandwich. $10. McDonald's has no problem. 5-10min Their sheer lack of empathy for it's customers makes me want to change my habits. Hence, what Starbuck is not considering is the populus will soon get tired of the 20cmin bs and look for another option. Get your 5H1T together Starbucks or you'll soon find yourself losing customers read more

I've been to this starbucks several times and have ordered both through the drive thru and in person through mobile ordering. The drive thru is really dependent on how many cars are in line as I've waited 15 mins before like other reviews, BUT I believe this is expected if it's busy! I typically go for mobile ordering and my drinks always come out quick and as exactly I ordered. I'm addicted to dirty chai lattes and always order one here, I always request for either oat or coconut milk and have always received the right milk! I've been to other locations where they forget, which means I can't even drink it. To sum it up -- this location is consistent and reliable for when you have a starbucks craving! read more

Starbucks - Iced Dirty Chai Latte with Hazelnut - Coffee & Tea Near Me - Simi Valley, California

The customer service is okay not bad. But the wait for a drink here is brutal & almost every time place a drink order something is wrong or they missed a drink from my order. read more

Worst customer service. It took ten to fifteen minutes for our order to make. They weren't giving our order for some time. The supervisor is disrespectful. They also made our order wrong. I don't recommend this Starbucks do not come here. read more

My go to Starbucks. Selena is my fav barista. She's a sweet heart and customer service is top notch.

Just thought I would update my review for this location. The drive thru service has really improved. They have been consistently getting my orders right and the baristas have been friendly and a pleasure to talk to. Big difference from when I first started frequenting this location. The drive thru line still gets long at times, but it moves quicker now. Maybe because we have two more drive thru Starbucks in Simi Valley now. Still one of my go-to locations. read more

Horrible inside. I don't even know why they bother. Better patio if you want to sit outside. Otherwise this should just be a drive thru.

It's the same old Starbucks stuff. Coffee is normal. The thing that grinds my gears about Starbucks is it's seemingly designed to be uncomfortable. Doing work or chilling and reading are miserable from the terrible furniture to the God awful music. It's the closest coffee joint to me but I'll try to remember it's just not somewhere you can comfortably get any work done. read more

Worst mobile order location. Consistently forget to make order due to being busy. Have to talk to 1-3 employees to get it done and right.

I waited almost 30 minutes in the car line . I ordered a doppio con panna, on their menu and is two shots of espresso with whipped cream on top, hence con panna meaning with cream. As I pulled away from the window I opened my doppio con panna to find NO PANNA which I'd half the drink for me . When I walked back to the window I was told I had to get back in line and wait another 20 to 30 minutes just to have my coffee prepared properly as it's listed on all their menus for years. The manager at this location is a total bitch and should be sweeping up a back room somewhere. I tossed my half made coffee at them too bad it didn't get inside the window. Myself and no one in my family will spend a dime there again. Horrible management. Bush league . Pissed... read more

Gus was so nice deserves a raise he was so friendly such a sweetheart me &. My friend fabi loved his character , great cashier , good he recommended was so good read more

It smells like spoiled milk every single time I step foot in this location. The drinks are fine but I wonder if the milk is still good that they serve or if there's something wrong in the store that's not clean. It's so strong and it's been like that for a long time. read more

This store is so disappointing. Yes the employees are nice. But it is the slowest drive through service. And orders are ALWAYS wrong. Ordered a simple spin feta wrap. It was even labeled right. But I got home and it was egg white bites. And there is no convent way to get a refund. It's not like Starbucks is cheap. And this location continuously does not deliver. read more

They frequently mess my orders up, the only reason i go here is because it's literally down the street. If you can help it do not come here. The last time I went this women didn't say a word the whole time lol rude read more

Holiday flavors are all out! Advertised but nothing! That stinks Starbucks! How about a discount for your customers?

The drive-through line is absolutely ridiculous sitting here for 30 minutes and as I get closer to the drive-through I now understand why it is taking so long to get our drinks the damn girl working the freaking window is having 5 to 10 minute conversations with each person sweetheart we don't wanna know about your personal life what you hate what you don't hate what you like what you don't like we just want to coffee shut up and move the drive-through long read more

It was busy at 10 am on a Saturday morning, but I waited 20 minutes to get a grande chai tea and a cup of water. The water came within 5 minutes but the chai tea (it wasn't a chai tea latte, it was just a cup of hot water with 2 tea bags) took 20 minutes! When I asked the barista to check on my tea order, she said that someone must have taken it because she didn't see my order, however I never heard my name called or saw my order placed on the counter. A minute later she said that someone was working on it. It turned out that the cashier must have forgotten to make it. It seems like the wait for orders inside (vs. the drive thru) is always much longer but this was an extremely long wait. The cashier should have offered me a refund because of the wait since it was her mistake. read more

Best Starbucks service so far and most friendly goes to the guy working drive thru on Thursday 11/18 about 9-10 AM longer hair wish I would of gotten his name. He made my morning after a not so great work meeting. It's not just how great he served my drink his attitude was amazing. Hard to find great people in service anymore and this gentleman is one that is an asset to anywhere he works.... Thanks for making a not so great day a good day. And the cup read more

Everytime I come to this particular Starbucks my drink is wrong. Every single time. I usually drive out of my way to go to the Starbucks on Cochran because their lines move quick and they never mess up. But every once in awhile when im in a hurry I go here and then immediately regret it. When im stuck waiting 30 minutes just to get the wrong drink. read more

I don't know why I keep going there, but for sure it's the last time. Today I ordered my regular coffee frapp the guy repeated the order and I confirmed it. I pay drive off & what do I get a caramel frapp. It's the 3rd this month it's happened. I finally decided to call, whoever answered the phone I told them the issue & that the employees really need to pay attention. Her response was " oh no" she said she will speak to the employees. She was sorry. I thought she was going to say come back so we can make right or offered a free drink next time. I just told Im not coming there again & said no wonder they have really bad yelp reviews. read more

not the greatest place for sitting and studying, if that's usually the reason you go to starbucks. staff are all super nice but the music is ALWAYS blasting so loudly sometimes you have to raise your voice so the barista taking your order can hear you, and the music itself isn't really even good. i don't know if it's the baristas' personal playlists or what but the music choice is always crap so that definitely puts a damper on the experience whenever i'm here. also the people who come through here are usually obnoxious and/or rude, which i know isn't starbucks' fault obviously, it's just the fact that the local community is full of a-holes. more about this particular starbucks though, they're often out of stock of high-demand stuff for several days at a time which sucks but again, i know it's not the employees' fault. it's just distribution and shortage stuff, which is understandable, just unfortunate. read more