My Starbucks experiences are usually pretty standard and transactional. What made my experience different today was the staff, who were all working very hard on a Thursday around 10am. Given that my experiences are usually alike, I do not normally write a review for Starbucks but as there was a standout employee today, who I hope the shop will recognize-- I decided to write up a review. Jon, the cashier around 10am provided outstanding experience today-- first in deciphering how to use my coupon, as there was not a code or QR code. In addition to deciphering how to run up my coupon, he also spent the time to make sure I got a solid drink. I appreciated his advice on my drink- which was truly different than any other drink I ever have had before. This Starbucks shop is also really nice- as its large, formerly a bank. Plus, the shop has not stuffed a lot of seats in the space to make it feel tight. Lastly the shop was super clean. This shop can be found outside the "Simi Mall," so there is plenty of parking to get your caffeine on! read more

Starbucks - Coffee & Tea Near Me - Simi Valley, California

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This STARBUCKS is by far thee best one I have visited! The customer service was AMAZING, I disnt get the young man's name but he had black hair and appeared to be of Asian descent. He was so patient and nice I was making changes and he kept a smile on his face. The young lady who was preparing the food noticed I had my hands full and brought mine and my friends food to us! Keep providing service like this...this was my first time in Simi Valley and I am glad I made the stop this morning! The establishment was clean and the music was a descent tone and not over bearing for the ears. It was fully stocked and organized. The management team even had their business cards on the shelf where you grab the straws! That told me they want feedback. The food - caramel brulee was tasty per my friend she gets it with one less pump and made either oatmilk. I got the iced sugar cookie latte with oatmeal and a splash of sweet cream. The taste was wonderful to my palette. We also got egg white bites they are egg bites what more can I say. Simi Valley Town center Starbucks keep up the good work! read more

Greeted upon entering this location. Barista is very nice. And if you order before 11AM in the next three days, you get 10 extra stars. They're new pecan oatmilk Crunch has just a nice flavoring for fall. read more

Starbucks - Inside this Starbucks. - Coffee & Tea Near Me - Simi Valley, California

OMG we just left the Starbucks and Dawson hands down is The person to go see. He made us feel So welcomed As soon as we walked through the door. Thank you so much Dawson for your laughter and amazing customer service!!! Oh it wasn't just me it was everyone who walked through the door. Great job! read more

Stopped in to take advantage of a $3 offer Starbuck's sent me. Ordered a venti chai with cinnamon coffee cake and as I remembered from back in the day. The offer worked because I re-upp'd my card! Location has been remodeled read more

There should definitely be a Yelp Badge for visiting more than 20+ Starbucks locations as I feel like I have gone to at least 5 in Simi so far during my weekly work day here. This store did not seem very busy at all with maybe 2 cars in the drive-thru and one person sitting at a table inside. There is plenty of outdoor seating even with a long wooden table to fit like 10 people. The store is very large with a long counter for order pick up. Staff was friendly and the restroom was very clean. I picked up my new favorite Melon Energy drink. read more

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I love going into this location when I visit Simi. Baristas are always very nice and helpful and prepare my coffee drink just as I ask for! The location is really clean and a great place to sit and relax! read more

Simi Valley is a Starbucks town, for sure. At last count there are at least 6 drive-thru versions in the city, plus another handful as walk-in locations in Target and grocery stores. You're never far from a caffeine, snack, or sweet treat fix. We don't go to the location at the Town Center as often as some of the others. Recently, we were there to run errands, and a hot latte sounded like a good idea to take for the ride home. The drive-thru was still open in the 8:00 p.m. hour, and there was only one car ahead of us. Ordering went smoothly, and our drinks came out in short order. All was well. read more

There is no reason for food to be treated this way - literally thrown into the bag and not even together. I received a bacon egg sandwich that was completely messed up. This store is normally good or I would have given it one star instead of three. read more

Starbucks - Double-Smoked Bacon, Cheddar & Egg Sandwich - Coffee & Tea Near Me - Simi Valley, California

Been going to sbux more than 20 years, it is now getting ridiculously sad experience lately:/ They now charge for water, and u have to buy something in order to use their fancy bathrooms¿really? The so called biggest coffee chain in the world who does not need to advertise their brand, is now hit rock bottom, and nickel and dime-ing their customers now. Lol. My how Rome is falling. Now I'm aware that asking to buy is a way to fend off homeless people. Ever since howard left they lost touch with the customerexperience, all apps and robots now... treatingcoffee like assembly line, not a CRAFT.. but sometimes guys come on exception to the rules. Anyways I'm done, hello mom and pop shops from now on..... read more

This location has very good service, but they are constantly out of so many items. I would assume the replenishment system is on auto, based on sales- but if not, and a human is placing the orders, they are doing a poor Job. There is so much competition out here, at least have what you offer n your menu. read more

I stopped by this Starbucks today in the morning because I was craving a bagel. I tried to place my order off the mobile app but it wasnt working correct so I tried the website as well which didn't with either. So I just drove to the place. I found parking easily because this Starbucks is in a big plaza and I came at 5am so there weren't as much people here. I was able to place my order of a small white hot chocolate and a plain bagel with cream cheese. The person who took my over provided great customer interaction. I never had the white hot chocolate here before so I wanted to try it. It didn't take long for my order to come out, the white hot chocolate was kind of sweet to me so I don't think I'll order it again. My bagel was good and toasted so it hit the spot for me. read more

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Love coming here. The staff are always busy bees and keep it friendly all day long. Drinks are perfection and never an issue. I used to live here and come daily. Now I moved so only when I drive through the area it is a must stop! read more

Starbucks - Cute Starbucks dogs! - Coffee & Tea Near Me - Simi Valley, California

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Clean place. Friendly staff. Drink was done in a timely manner. As always food is great. They have a drive thru if you don't want to get out of your car read more

Starbucks - Inside the store - Coffee & Tea Near Me - Simi Valley, California

Food & drinks are always superb, of course, but this location has EXCELLENT CUSTOMER SERVICE! These people are beyond amazing and always go out of their way to ensure the best experience. Although every employee we've interacted w/ is great, Kristy (spelling?) always exceeds expectations. She's attentive & professional, while also being personable & upbeat. And a huge thanks for the warmest of receptions when we bring any of our three "boys". It makes us happy to see you happy! read more

Starbucks - Coffee & Tea Near Me - Simi Valley, California

I would like to recognize a partner named Venus !! She was amazing!! I came through the drive thru and I asked if they had any new merchandise she immediately showed me exactly the one I was looking for!!! Our interaction felt genuine thanks for making my crazy morning drive to work better! The personal messages baristas are now putting on our cups also adds a nice touch too! It's the little things(: This is my usual go to for my starbeees run !! read more

I just have to say that I was greeted by a wonderful lady by the name of Linda Brown. She was exceptional very attentive very kind just makes you wanna come back there again one of the best servers I've met since I've been going to Starbucks for 20 years, she should be recommended For promotion read more

The Pineapple Spicy lemonade is typically my daily go to whereever I am or going in so cal. I'm off today for a change and decided to shop a little at Simi town center and pulled into the star buck and ordered my go to in Treyta size. Big mistake it was the worse ever drink it like they took the ingredients for a small and filled the cup to Treyta water. No spicy at all as a result. I threw it out. If you love the spicy Pineapple Leminade do not go there. Disappointment and waste of $. read more

This is for the Starbucks at the Simi mall. I went yesterday after they reopened. It was a long wait but I was acknowledged when driving up to make my order. It appeared to me that the staff was disorganized but I got my drink and went on my way. This morning, I went back and drove right up to the order kiosk (there was no one in line). I waited and waited and finally asked throught the micophone if the drive thru was open. The woman finally came on and said "I'll be with you in a moment". So I waited and placed my order and drove right up to the window (again there was no one in the drive thru). I waited and waited without this woman (same from yesterday--the one with the scrip tatoo on her left forearm) even acknowleging that I was there, and no drinks had been made (or were being made) nor the food. Today, it was obvious to me that this Starbucks must have restaffed with new employees (the drive thru woman was assisting a young man inside the store with an issue) as they seemed unorganized and not confident like the previous staff. I finally had to drive away and get to work. My time is valuable too. If the store wants to restaff, it should also ensure there are experienced individuals to assist newly hire employees--which is fair to those newly hired employees. If you need coffee/drinks/food on your way to work, I would skip this location (until they're trained) and go to the location on First street (or better yet go to Makenna Coffee--they're the best). If you have time to spare or are on Summer vacation this is the location for you. read more

Starbucks is Starbucks. The coffee is fine. My order was correct and quickly made. I will say the amount of youth that run the establishment is pretty surprising. Now my one and only issue with this location...the music. Blasting in your ears are Broadway songs and show tunes. Maybe not giving the free range on music options? I'm sorry no one wants to listen to that while they are having thier coffee and trying to work or what not. read more

Had a layover in Burbank and needed some good food and place to watch college football while I waited for the rest of my family to come in town! I met Doug coming into cpk and asked would they turn to the duke Florida state game he says it's already on! From that point on i knew the food and service would be excellent thank you Doug for making my layover enjoyable and entertaining appreciate the hospitality this will be forever layover place when I'm in semi valley! Doug was exceptionally helpful and very nice and that avocado dip was great! read more

Normally I am not a starbucks fan , however this is an exemplary store . We've been here several times while home shopping and after since we moved . Today, the person in front of me gave me a random act of kindness and purchased my coffee ! How neighborly! I used to do this years ago when i worked full time on my way to work. It really does make someone's day. So I'm paying it forward and I hope the person who bought my coffee sees my yelp and knows that I was greatful , It was nice to experience people being neighborly after a horrid year . So glad we moved to Simi . It's like a whole different world in a really great way. Kudos to the Starbucks staff for being friendly quick and efficient . Store is clean too. Just ask for treats or grab no go items due to covid they are not putting them all in the display case and have some in back read more

Mobile ordered at 6:42. Said 7 minutes. I arrived at 6:55 my order was not even started. Only one car in the drive through. I said it should be ready I ordered 15 mins ago your baristas boy got sassy with me. I got upset not my finest moment. When your buisness messes up they need say sorry we're on it. Instead give me the attitude when I make a complaint. Take responsibility for not working quickly. I mobile ordered for reason. So I wouldn't be late to somewhere I was headed. Your service is the worst. I don't feel bad losing my stuff. read more

So slow. After ordering 12 minutes to get a bagel. No one was in the store when I walked in.

So first of all there is NO comfortable chairs, all made up of metal. The only seats available next to the outlets are high chair with mini table. There is no creamer or sugar station. They completely filled up the cup with hot coffee and i burnt myself when i wanted to add creamer and sugar! The vibe i got from here was: either don't come here or if you come don't stay too long! My body hurts from sitting on a metal chair for 40 min! Its a torture shop not a coffee shop! Unfortunately doesn't worth it eventhough the location is great! read more

Thank you to your Thanksgiving Day openers for taking care of my mobile order that 1st & LA couldn't because they weren't open on time! Second time that happened, and both times the staff here have been more than helpful and apologetic for something they didn't do. Much appreciated! read more

This is my go-to Starbucks when so make the trek to my parents once a week. Easy on and off the 118 freeway. I usually go in for the all important bathroom break. The place always has a friendly atmosphere and the employees are always attentive. I never have to wait long for my order inside or through the drive through. My new fav is the sweet cream cold brew with and extra shot of the cream. Sometimes, I even make a stop on my way home. read more

Great Starbucks location in the beautiful Simi Valley Town Center. This Starbucks store has plenty of parking and the inside is very large as well. This is one of my favorite locations to come and meet up with someone for coffee or to bring my laptop and get work done. The staff has always been wonderful and the drinks are made to perfection. Definitely my favorite Starbucks in Simi Valley. read more

Starbucks - Iced caramel macchiato - Coffee & Tea Near Me - Simi Valley, California

Great service. Friendly employees. But!!The place already looks rundown from some of the filthy customers that can't seem to eat or drink without making a mess around them. Lots of young kids hang out here, taking up space, and chairs. There should be more chairs available, for paying customers. read more

I always order mobil from this location. My orders are always right and they always finish fast even when they're busy! My drink is always ready before I arrive and I live only 5 minutes away from this place. Thanks guys :) *i see a lot of people complaining about drive thru, I highly recommend ordering mobil so you don't have to sit around in a car for 15+ minutes. It's common knowledge that drive thrus get busy and very long during prime hours so remember that they are working hard to get EVERYONES order! :) read more

Their drive through was too long for me to deal with! So I walked inside and got what I needed. They of course have a Covid protocol. Very few people permitted inside using the tables. read more

They always get our order wrong. They rarely open on posted hours. Their pastries seem to take a new low in quality every few months. They have no competition and it shows. read more

So. Several years later and still unsatisfied. I transferred jobs so this location became the closest location to my job. I've been trying to give this place another chance at making my drink order, mind you this is with showing the employee my order, and they still made my drink wrong. They got the wrong sizing on my drink, and also wrote the wrong ingredients for the drink... mind you, again, I literally showed them my phone for the order. I try to give this place a chance, but I can't seem to justify their quality if they have always mistaken my order read more

OK they need to get their act together. Only 9 Customers in house and I had to wait 15 minutes for an iced mocha. Don't really care about the drive-through don't really care about the mobile orders . You guys need to get more organized!!!!! read more

The staff here are amazing and go above and beyond to get your order even if they are super busy. This has to be one of the busiest Starbucks locations in Simi Valley especially because of the drive-thru. The inside is super clean and there are some tables to sit outside in case you are looking for a place outside to enjoy your drink. Plenty of parking since the location is in the Simi Valley Town Center. read more

I wish I could give negative rating! Absolutely the worst Starbucks I've even experienced! They messed up my orders and charged wrong multiple times. They are always out of something. But most of all the rudest most unpleasant manager (without naming her) I've ever come across!!! I'm filing a complaint with Starbucks read more

This location is constantly out of various items. Has staff that takes their time making orders, and somehow still messes them up. The location of the store is convenient with it being right in front of the shopping center. I hope they make improvements one day. read more

What happens when kids run a store, they closed early before their set hours. We all got priorities as does this location. They don't care about the customer here. If you want service here at this location you better know them or be friends with them otherwise they won't try read more

So this location in particular has been ripping people off. Three times I've come in and the drinks are less than half full. I just got my drink right now in the drive through and I pointed it out. The lady at the window got annoyed and said she would make them again. She gave me my tray with three drinks and it's was the same. Less than half full venti drinks on a latte. Cappuccinos I know are mostly foam but not lattes. When the lady gave me my tray I said thank you and she turned away without answering because she didn't want me to notice that the drinks were still less than half full. I'm going to start going to Coffee Bean now. No one needs to be ripped off and receive bad customer service on over priced coffee. Bye Starbucks. read more

If you want not just a great cup of coffee but a place that makes you feel welcomed, this Starbucks is it!!! Brooke, along with her teammates were like a rainbow after the storm and here's why... I called my local SB needing two traveler coffee things ( with 2 hours to spare) and I was denied for not calling a day ahead ( multiple this by 3 other coffee locations both SB and none local shops). One more store to call as I needed this coffee for a memorial service and Hwy118 SB was there like a champ!! Thank you!! I will travel an extra 10 min to do biz here! Forever grateful. read more

Starbucks - Coffee & Tea Near Me - Simi Valley, California