Baskin Robbins Banana Royale is the best. Definitely my go to for ice cream i get pistachio and strawberry cheesecake. The store is clean and staff is nice. The ambience is good not too loud. read more

Baskin-Robbins - banana Royale - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

This is the location closest to me. I've been going here since '89. I always like their ice cream cakes and no matter what the timeframe, they manage to accommodate. Service is excellent and the store is always clean. So are their freezers for self service. Word to the wise: if you haven't tried Baseball Nut yet it's a must do! Vanilla ice cream with a swirl of raspberry and cashews - OMG. Take advantage of their deal of buying three quarts for $19.99. Keep an eye out but they have specials at $16.99 sometimes! read more

I attempted to order a mocha coffee drink by describing it to the employee taking my order. Rather than trying to help me identify the correct menu item, he went ahead and made a vanilla mocha milkshake. When I mentioned that the drink did not match what I had requested, a female employee stepped in and successfully helped figure out the correct drink. However, I was then asked to pay a second time for the correct drink, even though the initial mistake was due to the employee rushing to make an item without clarifying my order first. read more

My family & I come here all the time. The service is always good & I have never had any complaints but the last 2 times we have been extremely disappointed with the size of the scoops. The first time, which was a couple of weeks ago, I thought the employee may be new but it happened again yesterday. My husband asked for a 3 scoop Sundae but when we got home we noticed it was only 2. 2 kid size scoops. It's not worth paying almost $8. I hate to say it but I can buy Baskin Robbins at the market & buy some chocolate sauce for the same price or less but get way more ice cream! It's too bad, I would rather support our local store. We went to another location last week & the scoops were definitely bigger. See the pic attached. The scoops are so small that they almost fit side by side in the cup. read more

Baskin-Robbins - 2 Scoop Sundae - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

This is the better choice in town. We tried to get into the other by Chi-Chi's and a little league team was in front of us so we went to this one, less crowded , makes decent sized scoops. I'd recommend this over the one in Stearns/LA during summer time They had a huge selection of flavors to go in quarts in the freezer section. read more

This is our local ice cream shop and my family loves coming here. The staff is always friendly and quick. It's fun trying the new flavor of the month. We also order our birthday cakes from this location and are happy to not have any leftovers. This store was recently remodeled and it is always clean. read more

They are such nice people and I usually come here once a month but I finally tried a Jamocha shake and I only had 5-6 sips and put it in the freezer to save for later and then this morning I wanted to have a sip because it was so good but I noticed what looks to be blood in my straw and I'm quite worried because I definitely know that I wasn't bleeding in my mouth last night and I'm hoping it's strawberry syrup or something like that but I'm quite worried read more

Baskin-Robbins - Jamocha Milkshake - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

Thank you to the Manager/ Owner of this place. My birthday cake always comes out delicious!! This is my 2nd year in a row getting my Oreo bd cake. Of course the ice cream is always good as well! read more

Baskin-Robbins - Oreo Cookie Cake - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

So I haven't had ice cream in months, and haven't been here since I was a teenager. Got here today about 1:45 only one guy working and a few people in line ahead of me. I had a two scoop sundae. The Carmel truffle and the Reese's peanut butter. Both were tasty but the scoops were super small and covered by a lot of whipped cream. The cherry tasted old and funny. Like it was sitting there for months. 7 bucks for a small Sundae! Meh....... Should of went and got frozen yogurt elsewhere. read more

Baskin-Robbins - 2-scoop Sundae - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

Our go too Baskin robins in simi, always clean, fun and the best customer service. Very nice workers and accommodating. I brought in all my 7 grandkids for the promotion of $.99 cent kids cones. The promotion was per customer so it would have had to a been 1 transaction per one but they went to bat for us and let us pay all at once. My grandkids had the best Ice cream time ever here. Thank you Baskin Robins for always taking care of us. Especially when my grandkids came into town to visit . read more

Baskin-Robbins - My Grandkids waiting to get there cones on . - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

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We had a really good experience last night at BR. I didn't catch the names of the two younger men working behind the counter, but they did an amazing job. Friday night, after a warm summer day - lots of people were in the mood, like I was, for a cool treat. With only two working behind the counter, it could have taken a while to be served, and there was a small wait. Overall, though, they kept it moving, and were obviously hustling. Not only that, they made sure to greet guests as they came in, and said good-bye and thanks when they left. There was an aerobic workout going on back there, as the guys never stopped moving. Despite being in the middle of a busy night, the store looked clean, which is no small feat with melting ice cream involved! Lots of families came cycling through, with kids excited for their ice cream fix. One of the joys of summer! While it may not be "gourmet" ice cream, I am partial to their Watermelon Ice, now renamed Watermelon Splash. With 31 flavor choices, there surely must be one you'd like. The five stars are for a combo of the reliability of this company, plus the two stellar employees who were doing a great job during our visit. Summer night food craving tamed! read more

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Simi has really killed the taste for trying to find good restaurants with good food. To my surprise...leave it to Baskin Robbins! My son talked me into going (we went to one near Chi Chis)... we were greeted upon entering . The place was busy! And yet we were helped immediately, professionally and happily! How refreshing for SV! Everyone was professional. The ice cream is still great! Will definately be returning! Thank you Baskin Robbins! You know how to do it! read more

We go here all the time and havnt ever had a bad customer service experience until tonight. So bad its worth telling them about. My husband and I were 3rd in line and the three girls behind counter were each helping people. By the time we were up, a young blond girl stood just looking at us. We looked at her then looked at each other and back at her. She just kept awkwardly looking at us, was so strange. She finally asked if we were ready as if we were bothering her. We said yes. She took my order and started to ring me up as if my husband was invisible. He said his order and she stopped the register and began his order. He is diabetic and I clearly heard him ask for the no sugar added flavors. We were so annoyed by her rudeness we didnt notice that she wasnt paying attention when he ordered that she gave him regular flavors instead of the sugar free. He hope the manager sees this for staff training purposes. read more

So many new and interesting flavors and of course the good old fashion originals I grew up eating as a kid. I ended up getting a waffle cone with one scoop of Gold Medal Ribbon. Perfect size. The bf got a brownie hot fudge sundae. Note the brownie is super chocolate, but really good. But here's the thing, I'm only giving three stars for the simple fact that the guy working the counter seemed like this was the worst job ever. He had no facial expressions, he looked super bored, and he wasn't friendly. Like c'mon who isn't happy to work in an ice cream shop ??! I'll update review if I get better customer service. But until then, have some employees that are nice and friendly and even smiling working here. read more

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my favvvvv!! really good deals too! I love their cakes but their sundaes all but the spot!

My husband went to this store to bring me home a pint of Chocolate Fudge today. What he brought home was a 3/4 full quart, which he paid for a full quart. My husband had to try to tell the employee how to scoop ice cream without injury. Still this young man was not successful. This quart was not weighed. No customer service was received. Other stores in town do not have this flavor. My quart weighed 1 pound, I ounces. Far lighter than I have ever received. Worst service ever. read more

Baskin-Robbins - Another angle. There the ice cream is not even packed into the quart container. - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

This is a nice Baskin-Robbins location. We come here a lot when we are looking for a sweet treat! The store is kept clean and the service is super friendly. The teens that work behind the counter are always friendly and helpful. They always make us feel welcome in their store. There are plenty of flavors to choose from. They are usually well stocked and only on the busiest of days are they out of any one flavor. I always want to try different flavors but I think the best one is the Peanut Butter and Chocolate. I like that they have sundaes, shakes, and also offer soft serve ice cream. There is something for everyone! Their cakes are great and I have always had great luck with ordering them at this store. They are always ready on time and done to my specifications. I noticed that they are now offering online cake ordering which is a nice convenience! This store does get busy at times, but be patient, the servers do help everyone in a timely manner. We have never had to wait too long to get our ice cream. The parking lot gets crowded during the day due to the other businesses that share the lot. If you go in the evening hours, there is plenty of parking. I definitely recommended this location for ice cream. We will be back. 34/100 read more

2nd time here with my wife, being new to the area, felt super welcomed. This crew is so pumped up and hyped about welcoming you and Making sure you are happy And would not be happy with BR?? Come and check it out read more

Received a super melted banana split from delivery this evening. My sister sent it to me as a birthday surprise and I was embarrassed to tell her it didn't survive the very short trip to my house. The hot fudge should have been put on separately but some lazy idiot must have made it and didn't consider that. read more

Please for the love of god train your employees that when they have an online order and hot fudge is included in said order to please put it in a separate container so it doesn't melt the ice cream it's only common sense.who wants to order ice cream and then have a runny milk shake when it arrives? Completely wasted my money.I will be calling grub hub to get my money back. read more

Baskin-Robbins - Banana split - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

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It's Baskin Robbins, so of course the ice cream is great. This particular location also provided a great and very friendly service. I didn't catch the young lady's name but a blonde girl gave great service which made the ice cream experience a little more fun for the whole family. read more

Nice employees at this location. They were friendly and had smiles on their faces. This store was very clean. Lots of free parking in front too! I highly recommend this location... Nice to still get service with a smile read more

Baskin-Robbins - Entrance... - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

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I was in there on Nov. 29th. I went to get a banana spilt and I was very disappointed. I usually come here to get a banana split but they gave me a spoiled banana. More than half of it was black. On top of me not being happy about it I get all the way home to find a worm in one of the half's of the banana. I would recommend B&R but check your order before you leave. read more

Not a bad Baskin Robbins. Mostly high school kids running the counters and they're always pretty friendly and efficient. Never had a long wait and it seems like a pretty clean please. read more

My wife and I love this place. You can get good ice cream from many places be we like this particular Baskin-Robbins because the staff is very friendly and efficient. Great service, with a smile, and great ice cream. A treat. read more

A great place to take your family on a date! Friendly staff, fun atmosphere, and tasty time for everyone. I worked at a Baskin Robins as a teenager and created a "top secret" milkshake formula over 30 years ago. My server Jenna liked the formula so much that I insisted she pour the "over flow" into a cup and try it. She told me, repeatedly, that she couldn't. I was very disappointed that she was forced to waste the excess milkshake and could not even try the delicious beverage. After multiple refusals Jenna confessed that she would make own milkshake later that night, which in my world is the ultimate compliment. Jenna and her coworkers are a fun and vivacious crew. I will see them again soon! read more

Baskin-Robbins - It's it time for a tasty treat? Jenna's there to help! Thanks again. - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

Had a great time with my grandsons here... The price was right and the kids enjoyed everything so I'm gonna be coming back here with the boys read more

Good quality ice cream lots of variety could do with some more lactose free options nondairy World class chocolate is by far the best ice cream there servers were very kind read more

In my quest for a Baskin Robbins banana split, I was finally appeased. This location had bananas! YAY. They had fast, friendly service and made a beautiful banana split. read more

Baskin-Robbins - A work of art. - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

I ordered an ice cream cake for my granddaughters 7th birthday. it turned out so cute- a unicorn design!!! The cake was ready when I came to pick it up and it looked amazing. It tasted amazing too!!! A big hit at the party!!! read more

The cupcake they gave me was the wrong flavor. I choose Strawberry and they gave me chocolate chip. I personally did NOT like it at all but everyone else was happy so per my husband request I let it go. The other cake was great ! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

2 times I've been here recently. Both times I got the Jamoca! The girl inside was nice both times. But the ice cream was filled with ice chunks and freezer burned..both times. I think I'll drive the extra distance to the try the other ice cream shops. read more

Funny how my mobile coupons never ever work once I try to redeem them in store and management could careless! Save yourself the grief and visit the location on sycamore, friendly service and a proper greeting! read more

I had a wonderful visit tonight! This Baskin Robbins had very kind, friendly and very generous workers, the flavors were great and the store looked very clean!! These two young men helped me around 8:30 tonight and they were so kind to my family and I. I've noticed a few people getting upset over there hot fudge being broken but the blonde young man handled the situation very well! This place is the best and I'll defiantly be coming in more often!! read more

Gotta love real ice cream. Totally friendly staff...All from the same family! Treat you with a smile, and happy to give you that extra squirting of hot fudge at no charge. Can't go wrong with B&R read more

Ewww, plastic ice cream. Dirty floors. Apathetic teenage service. With as many choices for frozen yogurt in town as there are, why bother with this mass-produced, artificially flavored junk food? read more

Owner was rude and charged me extra to write happy birthday on a $46 cake. This is not charged at other Baskin-Robbins. He also lied and said it was for frosting. The place is also not very clean. Please go to another location - you have been warned! read more

Mmmmmmm. Staff has been there for years. Ice cream is fantastic. Yum yum yum yum. Breakfast lunch and dinner replacements. It's also good as stress therapy. Comfort food. Yum yum yum yum. read more

I've been binging on ice cream a lot lately and this is the closest BR to my location. I always go in about an hour before closing and the staff are always really friendly and upbeat. read more

It was pretty good, warm inside and located inside a togo's. Only bad part was that when i finished my icecream there was nothing in the cone lol :) read more