Don't order your coffee with whip. If you do, it's like getting a tall coffee in a venti cup filled the rest of the way with. When I showed the worker, his response was "oh, you should order with no whip or light whip because the whip takes away from the drink". I then replied "they put 2" of whip - I could barely drink it it was so sweet". The he said "some people have different preferences.. no whip or sometimes light whip". Time to find another location to stop at everyday on my way home. read more

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Never have a problem at this Starbucks. Even when a little busy, I like this location, especially because of the drive thru!

This review is long overdue but Kristin and Electra gave great customer service and totally turned my morning around in the drive thru. Even with my short mindedness in forgetting to say I needed an iced coffee instead of hot (on a busy morning with a long line) they never once acted annoyed and were more than happy to fix my order for me, even letting me keep my hot one "for the office" which was unexpected and appreciated. It's also nice to have people who remember you. Always impressed with the service here read more

LOVE LOVE LOVE this Starbucks!! Everyone is extremely friendly and have always gotten my Order correct. I go out of my way to Come to this Starbucks even though I live in penasquitos and have 3 by my house. I love the friendliness and service of this location. Most of the baristas know my Order by heart!! And I love that. Thanks you guys! You all rock!! read more

Iced cinnamon almond milk macchiato- sounds yummy, right? NOT! What I got was some tasteless concoction of icy, bland, watery, brown-colored coffee lookalike. I also ordered a mocha frapp - should be a no brainer to make since this is a classic Starbucks drink. My Ma orders this all the time and she swears it always tastes the same each time but the one she got today from this location was tasteless. Disappointing....two different drinks: one a new menu item so understandably the baristas haven't perfected the mix; the other a staple item-inexcusable. Will not return to this location read more

0615 is NOT my best time of the day . . . The words 'grande. coconut milk. chai latte' was difficult enough to get out of my mouth but having such kind people there to kindly chit-chat was great. I am sure my face / voice my tiredness is vivid but everyone here has always been a kind, cheerful face to brighten up the start of the day. I wouldn't have noticed it until I was at work. Once there was an error and I was handed a regular chai. Staff was quick enough to catch it before I was anywhere near the door. Thanks for not screwing with this chicks dairy allergy ;p read more

I work right down the street from this Starbucks and love it. Not only have I had consistently good service but I'm here a few times a week and have never left feeling slighted. Yes, the drive thru lines can be long but it's because just like you, everyone appreciates the convenience of the drive thru. If you don't want a line, you're always welcome to walk in. I've had to hand back drinks to be replaced because they weren't done as I asked and they've never had a bad attitude about fixing my drink. Nothing but good things to say about this location! read more

Drive thru is super convenient with young kids and this would be my go to spot but the drive thru almost never gets my drink right and when I ask about it I get attitude or rolling eyes about it. Ive been getting the same drink for years, I'm going to know when it's not made correct. Customer service could make all the difference but some baristas there are awesome and nice and others are so rude. read more

Worst experience yesterday waited for 30 Mins for a drink. Instead two employees just gossiping not even realizing I haven't got my order.Barista didn't even put my order through please beware of this location! read more

I've only used their drive-thru and each and every time I go, the employees are always super friendly and great so I'm rating this place 5 stars for the great customer service at the drive-thru :) read more

The night manager at this Starbucks is extremely rude. They don't close until 9 but when I went in there at 830 she told me" in or out were closing" so much for me ever going to this Starbucks again. This isn't the first time I've had bad customer service here but this is the last straw. 12/03/2014 read more

You can tell that the communication lacks within the employees. The line is always long. I've been here more than a few times and my order is usually wrong. read more

My review is based upon multiple visits.. Not the friendliest staff and they are always out of something, the only good thing about this place is that is has a drive thru.... read more

Starbucks is Starbucks. This place doesn't stand out to me like other coffee shops i've been to. I come here once a week to study. The baristas are friendly. There's indoor and outdoor seating, although i do wish they had more sofa seating inside. Strong wi-fi. Overall, good place to study or just catch up with friends. read more

I needed more caffeine to be up early enough to go to the Poway Farmers Market... so I stopped here on my way over. It took quite a long time to get through the Drive-Thru. When I got to the window, the lady was super peppy and friendly, which was nice, but my coffee was lukewarm... not hot. Sigh... I still drank it because 1) I paid for it and 2) it is coffee, but it was a disappointing start to the morning. Good thing there was a lady selling hot coffee that you could sample before buying at the market... read more

If I order an ice coffee with milk I expect the drink to look like there was milk, so when I ask if you can add more milk cause it's to dark, it doesn't mean go talk shit and say I need to stir my coffee. No if there's milk it wouldn't be shit brown. Your customer service needs to step up. read more

Julie beats me to the review of this place. I like this place, although I don't think it's that small. The size is the same as the RPQ and I-15 one across the freeway. The people here are friendly, and the beverages is starbucks standard. read more

This morning I hit the drive thru at starbucks for a quick fix for a cafe latte. While I was getting change the girl drops my change on the ground and all she said was "oops, its windy today". I didn't really care for the change, but it was disrespectful. I usually never have a problem here, it was just today while a new chubbier girl was working. read more

I've been to this location hundreds of times. This last time will be my final straw. Went through the drive thu ordered two vanilla lattes. They tasted like they had absolutely no coffee turned around and went inside for a remake. Second ones were made. SAME THING taste like water. The "barista" said I dont know what the problem is and rolled her eyes. At that point I was fed up asked for a refund had to get back in line. Told the cashier a refund for 2 vanilla lattes gave my cc then prints the receipt and she only refunded me for two lattes! Seriously. I will stick to coffee bean. read more

Starbucks is just overpriced, also needs more fair trade organic options. Staff has always been great for the most part, been to this location many times. read more

As I travel all over the world from Russia to Hawaii and many places in between this by far is absolutely the worst Starbucks I've encountered. Unfortunately I've been given a few chances for this location to redeem themselves as I live close by. However today is the last day I will go here, I even talked to someone by the name of Kayla, she identified herself as an assistant manager but even her customer service was unsatisfactory which makes it worse. On a couple different occasions I ordered the carmel coffee and always had to ask them to make it as in the picture they advertise, i wasn't trying to do a special order. If you do not request this they take all the short cuts either to cut costs or their time. I was told by Kayla they have complaints about being too slow so my only solution as to why they fail in making a coffee they advertise is because of these reasons. Also don't try and and use your Starbucks rewards card because again as I was told by Kayla you must specify they won't ask you if your card is a rewards car because it takes extra time. I wasn't even offered to come back and get my rewards which I should have raked up quite a few by now. This place defiantly needs new management, and the cleanliness is mediocre at best. read more

I never been to such horrible Starbucks in all my life and I'm pretty old!! For starters they forgot a coffee that I order and my attire food order!! When it was brought to there attention they also forgot I'm food order I get an attitude!! REALLY PEOPLE!! Get it together!! I will NEVER come to this Starbucks AGAIN!!!! read more

Staff here is so nice and they're so fast with the drinks. Always more than happy to fix my drink if I don't like it. Love this place. Mia it's down the street from where I work so it's another plus read more

Rude employees! I asked for a Trenta & paid for a trenta yet they gave me a grande when I corrected them they poured more water into my cup and handed it back so sad clearly you hate ur job read more

If I could give this store 0 stars I would. This is the closest store to our house and we drive farther to stay away from this location. Every so often we will try and give it another chance.... and every single time we are reminded why we don't visit this one. There is ALWAYS something out, wrong, broken, understaffed. This is completely due to poor management. My suggestion, stay far away from this location you will be disappointed every single time. read more

i ordered my son a tall chocolate milk with whip. They gave me regular milk with whip. This was my "corrected" order... I'm sorry but if you are going to charge high prices I expect higher quality and better customer service! This is ridiculous read more

Starbucks - Looks delicious Starbucks!!!! Thanks - Coffee & Tea Near Me - Poway, California

I just want to thank this phenomenal crew I just encountered today 5-11-2019 . The gentleman Aaron in the drive thru ,was really awesome and very professional . Aaron introduced me to salted foam cold brew which . All I want to say Is it was delicious. I believe what really makes a place thrive ,is it's employees and how they interact with their customers . This gentlemen went over and beyond to make my day thank you so much for everything you do . read more

Today was my first time using the Starbucks app. I drive by this Starbucks on my way to work and I just got a gift card so I thought it'd be easiest to order on the app and just pick up my drink on my way. Well I made the silly mistake of ordering my drink at another store down the street (DOH!) and even though I was in a hurry and obvisouly very confused, Marshal, a Starbucks employee quickly figured out the issue and made me my drink in no time at all. I was so surprised at the amazing customer service of this employee and everyone in the coffee shop. THANK YOU SO MUCH! I really appreciate going out of your way to still make me my drink, I really didn't expect that since I made the error. Will be making my orders correctly from now on. Have a great day :) read more

When I went to Starbucks on the menu board it showed a big picture of the unicorn frappachino and when I ordered one they didn't have any ingredients read more

Had a problem with a credit card charge, Jen the night manager looked through the days receipts (this problem occurred at 5:30am) found my purchase and made everything right, great customer service, Thanks Jen. read more

Nice place, always a great staff....but where are the electrical outlets to plug my laptop into?? There's like 3 for the entire lobby area by the lounge chairs. Really annoying when my laptop dies & there's no outlet to recharge! They need a ton more outlets in here for the customers who could certainly use them. I'd be able to stick around longer, which means I'd buy more too. read more

So Its 7 in the morning and I'm getting my coffee through the drive through and let's be honest I'm not interested in anything until I get my coffee in. But I had to post immediately because I wanted to shout out the barista Chels. I didn't know her, she didn't ask me to post this. I just wanted to say she was super sweet, very bubbly and energetic. It's nice having people like that in the morning. read more

Went by Starbucks on Saturday and I have to say Lisa made the visit great. She took time to take our order with enthusiasm. Her great customer service makes coming back an easy choice. Thank you Lisa! read more

this was my favorite starbucks to go to until they got new management. the new manager was and is terrible. i don't think that they know what is happening obviously, or they would change it. it used to be good. i hope some form of management sees what is happening here, i hope they improve what is going on. read more

Poor customer service, drive thru wait times are consistently too long with none due to customer traffic. Many times, I observed a lack in urgency by the staff, mainly from the employee at the window. With an exception of one employee there, I would recommend investing in some team member training in customer service. One evening employee there for some reason is always unfriendly and at times rude. He's a Hispanic kids with spikey hair often at the drive thru window in the evenings. One time another young employee scolded me and said smoking at the Starbucks drive thru was not allowed and then commented that "smoking is f-ing nasty anyway." read more

Well they are usually very nice, but that is the only good thing. I get my drink correct maybe 10% of the time. I have learned to ALWAYS taste my drink before I drive away. Like just now, broke my rule and it is wrong. read more

Enjoy this starbucks very much. Sometimes the wait is a bit long, but they take care of their customers. My orders are always correct and staff is genuinely nice. The location is perfect and there is always plenty of parking. read more

My first review on Yelp. I seriously opened this account because its just unacceptable. I KNOW that Starbucks stops making the blond roast coffee at certain time because the caffeine etc, and if i request it might take several minutes because they need to make it, but almost every Starbucks i go looks like the get mad or frustrated when i ask for it. Really? It's just like any other coffee and I do know it will take time and that is OK with me. Dont make excuses!!! Yeah, some customes dont know and you have to explain it but why the attitude?. I LOVE Starbucks and i will keep buying but i think they need to change their attitude. Let me be clear (not all the employees are the same) i totally like that one lady that used to work in UTC but works at this location now. read more

The slowest drive thru with the most wrong orders! Rude people who keep telling stories even when they see the long line and are aware of the traffic. I went inside to get my coffee after almost 20 minutes waiting in the car and saw them laughing and chit chat even after knowing that there are many cars blocking the main entrance to the plaza. Too bad this is the only drive thru around. read more

I have mixed feelings about this location. I usually go through the drive through. Sometime I get average customer service and other times I get excellent customer service. Today the lady making my drink was complaining so obviously and loudly about either customers or other coworkers that it was fairly awkward for me to wait for my drink. Thankfully, that's not the norm but I would say consistency in customer service is a big issue here. read more