Tonight, the ice cream shop was packed. The young man working by himself behind the counter was tirelessly helping customers with tastings and scooping orders, a non-stop stream of service. Remarkably, the shop remained clean and organized. Even after assisting so many people before me, when my turn arrived, he was exceptionally cheerful, pleasant, and helpful. 4 stars for the ice cream and 5 stars for the employee! read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - San Diego, California

This is the worst experience I've ever had! We ordered a birthday cake with customization 10 days in advance. All costs paid, and they gave me a receipt. When we went there on the Day to pick up, they told us it was not made! They completely forgot about our order! No call or text ahead of time at all. Our whole birthday party was ruined. And you know what, all they said was they could give us money back or we could pick another cake off the shelf and receive difference in refund. We eventually went with option 2, because we had to have a cake....... read more

I got a mango ado smoothie. Its such a shame that there are mo damn "non-dairy" icecream!!! read more

Ahmad provided amazing service! When we got to the store there was about 12 people ahead of us but the line moved very fast, even with people sampling different flavors. Ahmad was so quick to get there orders and cash them out which made a difference. My wife and I only have an hour before we have to pick our son up from camp and we like to play board games while eating ice cream. Ahmad's fast and excellent service made sure we could do this. Also the new chocolate chip cheesecake flavor was amazing! read more

Baskin Robbins - Ahmad - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Highly recommend for any cake needs or special occasions. Nisha is amazing to work with. Not only do their artists account for every detail but she will brainstorm on best ideas with you. The cake not only always looks amazing but tastes fabulous. I have been using them for the last 3 years for all of my birthdays and would never go anywhere else. Eveyone so always so impressed by the cakes! It's obvious they put customer service first read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - San Diego, California

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Come on now.... It's Baskin Robins... with 32 flavors this time. :::laughs::: The gal behind the counter was friendly and spectacular and the place itself was clean and family friendly. We've been going for years and have never had bad service. read more

I went there to grab a milk shake and one of the dudes working there said they are all out of milk so they can not do shakes. Funnily enough I saw him walk into the store with several jugs of milk minutes before read more

Ordered a custom ice cream cake from Baskin-Robbins at 4s and it turned out perfect! The design matched exactly what I asked for, and the cake was absolutely delicious--and a big hit at the party. Nisha was super easy to work with... friendly, patient, and made the whole ordering process really smooth. Will definitely be coming back for future celebrations! Thank you, Nisha and team! read more

Baskin Robbins - Boba themed ice cream cake! - Ice Cream & Frozen Yogurt Near Me - San Diego, California

The most awkward experience to be a customer and have the possible manager berate the young server while you're waiting to be checked out. I had gone in to redeem my bday scoop while I was waiting for the receipt to be printer. Probably due to the low traffic time, the server was probably working on her own things (which I get is not professional) but I was more taken aback by the possible owner's response to it in front of a customer. Also, Maybe it's just me, if I see someone who is redeeming a birthday anything, I'd wish them. But instead this manager went on to talk to the server, not acknowledge the customer, didn't offer the customer the receipt, crumpled it up, and ignored the customer all together (didn't even inform me that I was free to go after crumpling the receipt though I guess I should have assumed). Quite possibly the rudest experience I've had in this neighborhood. I would have rated it a one star based on this experience but the ice cream tasted delicious, hence the two stars. Seriously so weirded out by this experience. read more

**DO NOT ORDER A CUSTOM CAKE FROM THIS STORE** Unless you want to be thoroughly disappointed. I placed an order online on a Wednesday afternoon (it said it would be ready by Friday), and when I went to pick it up on Saturday, the person who helped me, and who seemed like the manager/owner, went back and forth from the freezer, repeatedly asking to see my email confirmation. She tells me to wait a second as she hops on the phone, scurries to the back again, and then returns to say: "So here is the thing. The cake might be at the Carmel Mountain store." I'm sorry. WHAT? Why is it at another store and what do you mean by "might." She says the employee there cannot check because they are the only one working at the store. At this point I am panicking because this was the cake for our grandmother's 90th birthday party that was starting in 15 minutes. She offers to let me choose an "upgrade" from the selection of premade cakes, which is absurd since this is for a 90-year-old woman and most of the cakes in their freezer are decorated for kids 10 years and younger. She kept harping on the fact that I was getting a better deal by being able to select a cake one size larger. But the point is we weren't getting the cake WE ORDERED! This is like offering someone two scoops of rainbow sherbet when they really wanted and ordered chocolate. It doesn't matter they are getting "more" -- they're getting more of something they don't even want!!! The kicker is that not once did the lady apologize or own up to the fact that her store messed up big time, dropped the ball and kinda ruined a birthday celebration. Just a bit of accountability would have gone a long way. If you do want to take the risk of ordering a cake online, CALL AHEAD AND DOUBLE, TRIPLE CHECK THEY HAVE IT THERE. THEN MAYBE CALL ONCE MORE TO HAVE SOME PEACE OF MIND. read more

We hired them for an employee party and it turned out perfect. Two staff members hosted an ice cream table with toppings and were very pleasant and courteous to all the guests. Ice cream is sensational as always!! read more

Nisha and her team are amazing! I've been ordering cakes from here for several years and I've never had any issues. Top notch service!!

Elizabeth the new employee was super helpful!! She was very understanding and open when I hesitantly asked for samples. She recommended great options to me when I said I liked chocolate. I got the chocolate mousse royal single scoop in a cup. read more

Baskin Robbins - Nice employee! - Ice Cream & Frozen Yogurt Near Me - San Diego, California

One of the best place to order ice cream cakes. They can customize the cake and add different ice cream flavors. We ordered a double layered cake for our birthday. They suggested we go with mango ice cream flavour in the bottom layer and jamoca fudge on top. The cake was a hit with our guests and they all were craving for more. The owner Nisha is very helpful and great at customer service. Highly recommend the outlet. read more

Super impressed with the service we received yesterday. It was so hot out that everyone had the same idea and went for ice cream after school. There were 15 people in front of us and 1 girl named Maddy working she was so fast, friendly and efficient that we had our ice cream in no time. Watched the line grow again and wow she cleared it again with a fast and friendly attitude. So nice to see great customer service!! read more

Convinent location, good number of parking spots. Lot of restaurants make this place a nice desserts option. Compared to other BR32 places, this place has less options of ice cream. The staff team is too young, but they're do a good job. They do have a rough time during the crowded times. I always use my Baskin Robinson app but the scanner has tough time to take my payment The one thing I like about this places they have lot of coffee flavor ice creams. Other than the ice creams they do have ice cream cake ice cream sandwich and frosty's. Download their app they have plenty of coupons like buy one and get one free, get two scoops of ice cream with the free waffle cone, free upgrade of waffle cone and a dollar off on Sundays. And don't forget of a free scoop of kids ice cream on your birthday. read more

I live in the area and visited Friday evening to get a cake for my sons Birthday. I picked out a cake and approached the cashier and asked if they could write happy birthday on the cake? He gave me a look and seemed super stressed! That's when I noticed he was all by himself behind the counter, so I told him are you the only team member working? He nodded yes, and sorry he could not write on cake as he was clearly overwhelmed with online orders and full lobby. I told him don't worry about it and understood his situation. Made sure to give him a tip. The one star review is for the ownership/management of the business! Your business license should be revoked for violating labor laws and reading other reviews this is been going on for a while. Take care of your employees and they will take care of your business. I will not return! read more

I would give this Baskin Robbins a million stars if I could! My daughter found a cake on the internet and we brought a photo in to see if the team here could duplicate it. Not only did they duplicate it, but they made it even better and cuter than the original. My daughter and I were so, so happy. Nisha was a huge help and we are so grateful! We'll be getting our cakes here every year. read more

Baskin Robbins - Cutest custom birthday cake ever! - Ice Cream & Frozen Yogurt Near Me - San Diego, California

I've been to this location several times. There's ample parking as they share a large lot with others (Bed Bath, Coffee Bean, Napizza). It's a small location. They have a few freezers with ice cream cakes as well. I don't think the ice cream selection is grand. The ice cream doesn't scream 'try me' for some reason (compared to gelato places down the street). Regardless, the staples are here (chocolate chip, mint chip, etc). The young girl working gave me samples of ice creams before I made a purchase. They also make their own waffle cones here I think. I just wanted to share a jamoca almond fudge with a friend. She was waiting next door at Coffee Bean. The ice cream tasted mostly of coffee with not a lot of fudge or almonds. I purchased a child scoop for $2.99. I thought $2.99 for one scoop was a lot but hey, ice cream is pricey nowadays. Overall, a nice location. We've bought ice cream cakes here before as well. read more

Smells like a toilet in there. Awful smell. I asked the worker why it smelled so bad he told me he only scooped ice cream. Owner/manager pls fix the horrid toilet like smell. read more

Have been working with Nisha for many many years now. They make custom cakes of your dreams. The cakes are always delicious and made to spec. My daughter has nut allergies, but we are always carefree as we know we are in good hands. Thank you for making my kiddos so so happy! read more

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Can't say enough good things about this place. Neesha (Think that was her name) put a last minute order on Xmas Eve Eve night and had it ready by the next morning!!! We we're all amazed the cake was done so fast and beautifully decorated. She also had excellent customer service and was super friendly. Earlier in the day I had gone to the Carmel Mountain BR and they said no more orders. 4s Baskin Robbins for the win!!! Beautiful and Excellent cakes and service!! Thanks!!! read more

Baskin Robbins - a frosted snowman on a plate - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Great cake prepared by 4s ranch BR. Thank you !! The taste is amazing and design is great read more

Baskin Robbins - Amazing cake prepared by BR at 4S ranch. Great work! We just photo of the cake we need and the team was able to replicate it exactly. - Ice Cream & Frozen Yogurt Near Me - San Diego, California

My daughter celebrated her 10th birthday recently and had a campout themed party. She absolutely loved her ice cream cake! Beautiful and delicious! We provided the decorations, gave them the theme, and then picked up this amazing cake. If you're looking for ice cream cake, I highly recommend them! read more

Baskin Robbins - Campout themed 10th Birthday cake - Ice Cream & Frozen Yogurt Near Me - San Diego, California

I've left three voice messages to see if my digital Cake order went through. I can't get a hold of anyone at this store to see if we have a cake coming or if I need to order elsewhere? It's this weekend. Is there no way to talk to anyone? Just trying to confirm so I don't mess up a bday this weekend. Can anyone respond? read more

So dirty, the ice cream containers were empty(no mint chip or cotton candy) and the employees were rude. Like we were disturbing him. The ice cream is good though. read more

Purely based on customer service because you can't go wrong with Baskin Robbins in general. This kid slammed the freezer door opening and closing it. Makes no eye contact and slams the cup of ice cream on the counter when serving it to me. Immediately turns around facing the wall and mumbles "thanks have a good day". Bro, just quit your job already if you hate it that much. read more

Gloves??? Washing hands??? On their website you read: Face Masks & Gloves -- All store employees are required to wear non-medical face masks and single-use plastic gloves for the entirety of their shift, regardless of the task. Store employees will change their gloves and wash their hands as required. read more

Baskin Robbins - No gloves - Ice Cream & Frozen Yogurt Near Me - San Diego, California

It's the first day of school and the boy kid working is all by himself with literally a line out the door. I'm writing this as I'm standing here with my two kids who were just so excited for ice cream that we can't turn back now. I feel terrible for the poor kid working as he is going as fast as he can but the owner should be a little more in touch and realize the first day of school is probably a day that you want to staff up and not leave one kid solo. read more

What a sweet treat on a hot day! We came in to sample some flavors and we are walked away with a 1-scoop cone. I hadn't been to BR in years and I was excited to hear about the new and unique flavors. I tried the peanut butter and chocolate flavor and thought it had too much PB and not enough chocolate. Decided to go with my staple flavor - Jamocha Almond Fudge. Can't go wrong with a mocha flavored ice cream with fudge. The employees are friendly and made me 1-scoop extra bigger. YA, TIP FOR YOU! Note: Check-in offer on Yelp. I checked in after the fact - BOO! read more

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Looking for a good deal on the 31st of the month? Check out 31 flavors baskin Robbins . You can get a scoop of ice cream for $1.31 on the 31st of every month. They had a special flavor to honor Easter called Easter egg hunt. Basically cracked Easter candy with every bite. My all time favorite and go to is cookies and cream. Be prepared to wait in a small line filled with screaming kids because it looks like everyone had the same idea to head there on the 31st. I feel for the folks working behind the counter on these days so be kind and remember to tip them! read more

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Extremely dirty behind the counter and overall store. Every time we have come here, it always is dirty!!!

Absolutely horrific service. I ordered a turkey Thanksgiving cake for pick up at noon on Thanksgiving Day and when I got there to the 4S ranch store was closed. I got there at 12:20. Knocked and called a few times to no answer. This cake is for my nieces second bday and for our Thanksgiving lunch. I had to leave and buy another make shift cake from Ralph's. No phone call to say they are not open or that my cake should be picked up at another time. While I was at my lunch, the owner calls me and says oh well, we are open now at 1pm. Not apologetic at all and no explanation for why it was not open at noon nor any phone call letting me know it won't be ready. The owner super inconsiderate and not helpful at all. She offered to deliver it but at 4pm when my lunch will already be done. I've asked for a refund, hopefully I get that. But extremely disappointed by the lack of client service and remorse. Will not be ever coming back here again. No refund issued to date. I'm not sure how these owners are running this business with such terrible customer service. read more

The ice cream and servers are great, but the manager is obviously a very bad person. She snaps at the teenagers who are working very hard. The store windows are unkempt and not clean, the manager is running a shop at the lowest possible cost, which makes the location an eyesore in an otherwise modern shopping center. read more

Going in to the store is fine, but DO NOT ORDER A CUSTOM CAKE FROM HERE! I placed an order on line and called the next day to verify. The number on the website is a lady's cell phone, NOT IN THE STORE. I called to confirm my order while she was out and about she didn't even say it was Baskin Robins, I had to ask. She said she'd call me back in 5-minutes but didn't. I had to call her back an hour after waiting. I almost had a feeling that they never got my order for my sons birthday. It was very odd calling her. read more

Friendly staff and quite a number of choices. Have definitely enjoyed the richness and the flavor of many ice cream samplings here, but my favorite has to be a combination of chocolate and caramel sea salt. One thing i really have to mention is that I'm not sure the prices are justified for the portion we receive. In any case, definitely lucky to have this place as a backup whenever I have a craving!! Really like that it's close by to so many restaurants too. Make sure you sign up for the free scoop for your birthday too. read more

The gentleman who helped me was super nice, wrote a message on the birthday ice cream cake right away . The only negative comment was that there was only one cake to choose from :( read more

This, as well as many other ice cream cakes, have been super delicious and a total hit! We are very picky and absolutely loved this icing on the cake ice cream over vanilla cake. I turned around for a second and through seconds and thirds, it was all gone! Scrumptious! Will order again and again. And can I just add, the owner is amazing! Super helpful, attention to detail, wants you to be extremely happy. That's why we keep going back. read more

Baskin Robbins - Ice cream cake - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Me and my friend went into Baskin Robbin's tonight and waited for 20 minutes as the employee was serving 2 people in front of us. Then we tried to order a shake and she said no because it was "too late" and she didn't want to wash the dishes. We settled and got ice cream and as we were eating it in my friends car we saw that same employee washing the dishes. Also, she served the people who were right in front of us shakes. read more

This shop serves the upscale community admirably and is my go-to for cravings, especially ice cream cakes. They are always helpful and efficient. The owner is great, she accommodates requests and even went all out to obtain my choice of ice cream flavor for Thanksgiving! Our family loved it! When a dessert place serves double "sweet" like this, I shall return. Thank you! read more