great customer service and they were quick get the cookies out I would recommend poway cookie crumble

The cookies are overly sweet for me but I liked their sink cookie bc it had some savory on top of the sweet which made it more palatable, Service was good but I ordered two of the same cookie and they served one warm and one cold and it was disappointing. I emailed/ sent in a inquiry but never got a response. read more

Crumbl is conveniently down the street from my office. Location is great but it gets super busy. The last two visits I have wanted to try the desserts and I have ordered online during special promotions. The 1st visit was the release of the Dubai chocolate Brownie and it was super packed and even though I had a certain time for pick up the wait was 40 minutes over. This last visit was apparently free chocolate chip cookie day and same but the wait was 20 minutes after my scheduled time. Both times I felt bad for the staff because the store was crowded and loud and not all customers were the nicest. Even as busy as it was the store was very clean and the staff was as nice as they could be. My favorite was the lemon pie, crust was buttery and flaky and the lemon was nice and tart. My daughter said the cheesecake was nice and light as well, the coconut cake was ok. It was moist but did not have much flavor. Both of us were excited to try the Dubai brownie but were disappointed. It tasted more like a layer of peanut butter on a dense chocolate cake like brownie than anything else. Not our favorite of all of Crumbl's deserts. Cannot wait for the holiday cookies and stuff to come out! read more

See all

Always a fun treat when we stop in at Crumb! The place is consistently clean, the staff are always friendly, and the cookies are absolutely delicious, full of flavor and super soft. Our favorites are the chocolate chip and the birthday celebration. They are amazing every time. The cookies are always fresh, and they're still just as tasty the next day... if there are any left over! read more

See all

Great cookies, all kinds of flavors. I think they charge way too much but if you don't mind that it's a nice treat.

The cookies are amazing Everything is soo clean and neat. There is no waiting. The servers are so kind and always smiling. read more

Crumbl - Poway - Pink heart velvet cake crumbl cookie - Bakeries Near Me - Poway, California

Pros: - DELICIOUS!!! - Lots of shared parking since they're near other restaurants / businesses - They deliver! - This location doesn't seem to run out of flavors often Cons: - No inside seating (although I think this is common for all Crumbl locations? Not sure though) - Their POS system is constantly down every time I come to visit. Not a big problem, but when there is a line late at night or right when school gets out, it can get annoying knowing that if the POS was up, you could order and wait outside or in your car until it's done - Service / team members can be either really nice or passively rude. Maybe that's just because they're mainly staffed by teens/young adults but it bugs me the wrong way when they look at you like you're an inconvenience when you order read more

See all

I know that the cookies are definitely overpriced, but I think they are worth it for the size! I got a Dubai chocolate cookie and it literally lasted for 4 DAYS before I finished it I think the cookies are the best! read more

Crumbl - Poway - Dubai chocolate cookie - Bakeries Near Me - Poway, California

Food 5/5: The cookies were delicious and super soft. I liked the variety in flavors. Very filling Service 5/5: They were quick to make the order and everyone was super nice Ambience 4/5: Super clean store, but this is definitely a take out kind of place overall I had a good experience read more

Crumbl - Poway - 6-Pack - Bakeries Near Me - Poway, California

Crumbl Poway is always clean, employees are always friendly and cookies are yummy. Love bringing them home for my kids or to the others in the office. Look forward to seeing what their weekly flavors are read more

It was my first time trying crumble pastries they were really good! Not too sweet, which I liked. I loved the pink cookie too. They didn't have the Dubai flavor, so I tried the cheesecake and tiramisu instead. read more

Crumbl - Poway - Bakeries Near Me - Poway, California

yummyyyyyyyy so good yum yum yum yum yum yummy but so expensive and it's clean and the store looks good read more

It's upsetting how good these cookies are because they're ~800 calories each. I get the hype. If you're like my mom and gravitate towards fruit for dessert or anything "not too sweet" these are not for you. But if you're like me and have a gigantic sweet tooth, then you will not be able to stop thinking about these cookies. read more

Crumbl - Poway - Rocky road, strawberry milk, salted caramel cheesecake and birthday cake - Bakeries Near Me - Poway, California

Chocolate chip and pink velvet are so delicious , they serve them perfectly for you in a cute pink box nice and warm. this is the place to get your cookies, they are all so good. read more

Went here on a Sunday night and it was busy. It was easy to order on the app for pickup. Place was disorganized. People were waiting inside and outside and it was hard to tell if they were waiting or trying to order. Cookies are very sweet so not something I'd buy very often. Also kitchen looked very messy and dirty. Just doesn't look good since they have an open kitchen area for customers to see. read more

Crumbl - Poway - Bakeries Near Me - Poway, California

Incredibly good cookies, friendly staff and fun atmosphere. When it comes to cookies Crumbl has certainly set the bar, but the store in Poway is the best. To my knowledge they don't use any secret ingredients, but what they do offer is a fun experience from the moment you walk in the door. Simple gestures we often take for granted, a friendly smile, an attentive ear, and maybe even a hug when they're out of your favorite choice, truly makes a difference. And no one does this better than Paula. I may have been disappointed that they didn't have my favorite choice of the week, but I went home with delicious chocolate chips, snickerdoodles, and a heart full of happiness!! + read more

I would just like to say that Tanya and Paula are the kindest, sweetest and amazing employees i have ever encountered at Crumbl, and I genuinely from the bottom of my heart thank them for their customer service tonight. I hope that all crumbl's customers get to experience them! Thank you so much, ladies! read more

Great service outstanding customer service could not be more impressed quick and easy never had any issues at this location

This is my first time ordering here and thank goodness for Paula, the manager! I ordered online and although the text were very clear, I still had a lot of questions, as some of the flavors changed. Paula was so nice & took the time to explain the process and the best time for me to order is Sunday since the choice always change on Sundays! When it came time for me to pick up. Paula was there and greeted me with a big ol' smile. She asked me where I was taking the cookies to and I told her medical offices...she asked me if I needed a cookie cutter..extra napkins, etc...I wasn't sure if I could leave them out over night, so she gave me small boxes so I could put ones frosting in the fridge overnight. She was so sweet and helpful! I definitely will be going here to get treats to bring to my clients. read more

Bit spendy but good! Love getting a Birthday treat too - yay!! Service is good too they're always friendly ; ) read more

Cookies are amazing. My kids love them. Need more stores. Service was good, fast and courteous

Ready to serve right when we walked into the store. The people working there were very kind and patient. Great costumer service. As for the cookies, I got the lemon cupcake and right into taking a bite of the cookie it was soft and warm, and it paired well with its lemon flavored frosting. read more

See all

Wow never lets me down. Had to try the Chocolate Dubai Brownie. Tried the Dubai chocolate cookie a few weeks ago and it was epic. read more

My friend in the nursing home is always over the moon when I bring her a cookie from Crumbl! She especially enjoys the fruit ones!! Great quality! read more

Paula at the Crumbl location in Poway was amazing! She genuinely went above and beyond to resolve an issue with my order placed through DoorDash, ensuring everything was corrected smoothly. I really appreciate her kindness professionalism and excellent customer service. Thank you, Paula! Oh and of course the cookies of the month are delicious. I had them delivered to my boyfriend and he took a bite out of each one before taking a picture! Thank you again, will definitely be visiting Paula the next time I visit the area :) read more

Crumbl - Poway - newest flavors of the month - Bakeries Near Me - Poway, California

Best cookies Iv ever had. We got one of each flavor and each one was super soft and absolutely delicious. Can't wait to try their next batch! This batch was the cinnamon roll, pink donut, chocolate milk shake, coconut cream pie, and brookie! 10/10 read more

Crumbl - Poway - Bakeries Near Me - Poway, California

So glad we found this closer location! Clean, and friendly service. Of the times we've been I did have an extra wait as only one person was staffed and curbside took longer expected but she was very friendly. I felt bad so many folks were waiting and she had no help. In recent visits there are been more on staff and our cookies taste and look as expected. Nice occasional treat that the family enjoys. read more

These cookies are ridiculously good. The decor is so cute and it's very quick and easy to walk in, choose one of their rotating flavors, and check out. The cookies are humongous and perfect for sharing. We go here more than we would like to admit and I've never been disappointed! read more

Crumbl - Poway - Staff is as sweet as the cookies - Bakeries Near Me - Poway, California

See all

Crumbl has a cookie for everyone...literally. If you have a sweet tooth, this is the place for you! My company always does the ritual birthday celebration for it's team members and when we want to mix it up from the usual generic birthday cake we get, we opt for Crumbl. I think the selling point for my company isthe rotation of different flavors/cookies every week so you don't get sick of the same menu every time. This week we selected their Chocolate Chunk, Banana Bread, Strawberry Cupcake and Peanut Butter Cookies & Cream. Holy sugar rush! I've never had banana flavor in a cookie so it was definitely different...different in a good way of course. The other 2 were more of a hit with my team as one of them is obsessed with chocolate and peanut butter while the birthday girl was totally into her strawberry Win win for all! I'm more of a purist so I was more into the plain old chocolate chunk...but that's just me. To save time, order online in advance. They offer 1/4/6/12 packs depending on how many cookie monsters you need to feed a sweet treat too. I usually just get gift cards for my friends so they can choose their own cookies. Parking is ample and shared with Stater Brothers and a few other eateries so not really a problem. read more

Great customer service and yummy cookies every day staff is friendly and fast and the place is very clean.

Certain Cookies are almost never available. Service is whatever. They take super long as well

Super super good! There is never a line and always availability of every cookie! Super clean inside and every worker is so kind to quickly serve us and have us gone with the cookies! read more

Crumbl - Poway - Bakeries Near Me - Poway, California

See all

Not sure why I keep coming back. I ordered for pick-up to avoid waiting. Paid $20 for 4 cookies and they weren't even ready. The team looked confused to the point that it almost made me want to walk back there and start working on the order myself. They were frazzled and overwhelmed with customers. This place is losing its touch for how much it costs. Not organized and unable to handle crowds. read more

AMAZING SERVICE!! I was running late to get my crumbl and called the store, a delightful older woman answered and was so sweet telling us that she would let us pick it up a couple minutes late. She was adorable and the sweetest worker my friends and I have ever met. read more

There were giving free cookies today. I came with three kids ordered cookies, and when I asked for three free cookies they gave me only two with words " sorry can only give you two" read more

This place needs some customer service training!!! When I arrived there was one person ahead of me and her order was not ready. They told her it would be 5-10 minutes as they had to bake the Mini-cookies. There were three people working, at least I saw three. The customer in front of me went outside to wait. I stood there for several minutes and not one of the three people acknowledged my presence. Needless to say, I walked out. For a place that charges $5.00 for one cookie, you think they would train their employees to at least acknowledge people waiting to spend their money. read more

Fun cookies for parties or celebrations. Not all flavors are great but there are a few winners in the rotations!

I enjoyed the tasty variety of cookies! I love the speedy assistants from the Crumbl workers!

So glad this place is open. Easy to order. So quick and easy. Cookies were ready in minutes. Turf and small area right next door to sit and enjoy your warm cookies. Kids loved it. Can't wait to come back! read more

Crumbl - Poway - Order counter - Bakeries Near Me - Poway, California

See all

Placed order on the app to pick up at a scheduled time, just to find out they don't start working on your order until you get there. The lobby was jam packed and overly hot, no AC in there. So no matter what you do you are standing in a hot lobby for 20+ minutes or paying $15 for delivery. Kinda ridiculous. read more