Thank you Joc and Team. The very best Starbucks for miles around. Whenever I come in here the vibe is always so welcoming and uplifting. Always somewhere to sit and a beautiful view. The food fragrances blended with delicious coffee bites just lift you in a cloud and dance you in and out to whatever is playing over the sound system. I'm easy - croissant and americano - Joc hand delivers - this is how Starbucks should be. It's 5 stars for the venue, but if you're reading this beware of the rowdy drivers entering off Baseline. Theyre on a mission to Fry's and MacDonalds or wherever and taking no prisoners. I recommend pulling in and immediately turning left or right to avoid being caught-up in shopping NASCAR. Stay safe - enjoy your coffee and your new favorite Starbucks read more

Worst service ever -0 stars I ordered the spicy falafel pocket. They gave me the chicken. I'm allergic to that terrible sauce in that pocket. They didn't even apologize. read more

THE WROST FUCKING STARBUCKS. Not once but twice they did my order wrong. I ordered a TRENTA STRAWBERRY AÇAÍ ENERGY REFRESHER. I RECEIVED A TALL. The first time they made my drink entirely wrong. No worries things happen but to mess up not once but twice. Something wrong with yall staff and the manager needs to get them to get their shit together. The entire store needs to be under new management or something. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Service is not good feels like not welcoming. Hope it will be better soon. Drinks are okay. Workers is like robot. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

wouldn't let me use the restroom untill I paid for my drink first . advised it was an emergency noted she didn't care two ladies working 03/24 /2026 3:50 approximately. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

"BEST COFFEE SMELLS" I got what I paid for. Customer service was great. And I love that Starbucks supports our healthcare staff by providing them with a free coffee with an addition of any milk/cream and any flavoring! If you have your healthcare badge you can go to different Starbucks and get basically as many free drinks as you want. Let's just say that I got my fill of caffeine! read more

Starbucks - Yummy - Coffee & Tea Near Me - Phoenix, Arizona

This place is always a mess. The employees are so mis3rable, all the l@dies have attitude, they look lik they are working hard but doing anything easy first not completing orders in a timely order, they are all pver the place with mid level service read more

Not sure why it has 3 stars!! Service was good and fast, food was good and it was quite in there not too much going on. Maybe it's the morning shift that keeps them afloat lol but great Starbucks run read more

Starbucks - Front - Coffee & Tea Near Me - Phoenix, Arizona

Never that guy to leave reviews, but had a last minute order that was quite a bit of drinks around 9:30am this morning and they could have been annoyed I ordered a lot but were phenomenal with how they handled the drinks and did so happily. The customer service was amazing and they were detailed in bagging the drinks and leaving the straws in. They also left samples out for a drink which I've never seen a Starbucks do. The details and kindness of each one of the workers shows how much they care which is incredible. Props to them! read more

From awesome to dreadful in a few short months!!! Management should be fired. This used to be a fast, friendly neighborhood store. Engaged employees greeted you when you opened the door. They were happy and smiling. Store was clean, stocked and organized. Now, employees are stressed, not happy, and always behind. No more greetings. Counters are cluttered with crap, floors are wet and dirty. Orders take forever. If you use your mobile app to order then add at least 10 minutes to the quoted time. Today was the 5th time I gave them a chance. I though maybe I was just coming on 'off' days because the contrast was so vast. It was my worst visit yet. So sad that a great store went in the toilet. Worse yet, no one cares. read more

Carmelita assisted me with my order ..she gave me awesome customer service..I cant wait to return!

Right now you get a free holiday cup with purchase of holiday drink. My drink is normally a triple venti white mocha. The holiday version is a toasted white mocha which comes with a slightly different, yet delicious, flavor. It also has small sugar sprinkles on the top of the whipped cream. The sugar sprinkles are electric adding the perfect jolt to your holiday spirit. Make sure it's a triple. The regular comes with 2 shots and if you're up to being charged with caffeine order the blonde. See receipt, attached. Fully staffed with professional and friendly baristas. Nice jazz music plays as you drink. read more

Starbucks - Bomb coffee - Coffee & Tea Near Me - Phoenix, Arizona

Ok Yelp, I really wanted to give my honest opinion on this location because in the past couple of months I have heard horrible reviews. Overall, this place has gone way down hill. I was a regular here for years before I moved to Tucson, but I still come here when I'm in town (which is often). This place is not the same without the employees I had come to know and love. Employees like Manas and Nick were amazing baristas. When they worked there the whole place was beyond great. Customer service was always great. Employees knew their customers and some even remembered orders. I don't know any of the employees currently working here and they don't really seem to care to try to know their customers. Which isn't a requirement, but it does make a difference in the experience. My trip today - no greeting when I walked in. The place was empty, with the exception of one small family sitting in and one person in line in front of me. Now the holiday may be a reason for this, but typically this place is packed at all hours and there are regulars that used to sit in all the time. What I found unprofessional was the staff having a personal conversation with each other from several feet away, basically yelling to each other (one of them I believe was a manager). While I was waiting for my drink staff continued to have personal conversations behind the bar. I ordered a venti iced white chocolate mocha with almond milk, no whip, and ice on the side in a smaller cup. My total was $5.85 but I used a free reward on my Starbucks card. My drink wasn't mixed very well and I was given a venti cup full of ice. If I were to rate this location based on all of my experiences here as a whole in the past 5 months, I would give it two stars, but based on this trip I will give it four. However, I will continue to update my review in the future. To paraphrase: this used to be an amazing Starbucks, definitely 5 star rating worthy. Now, it lacks big time in customer service. read more

Starbucks - Venti white chocolate mocha with almond milk, no whip and ice on the side (right). Way too much ice lol - Coffee & Tea Near Me - Phoenix, Arizona

Great service! Awesome morning crew! Love this location! Shout out to Ava, Daniela, Mia!

This is by far the filthiest Starbucks I have ever been to. Not only did they get our order wrong ones but twice. The staff is more focused on gossiping about their personal life such as how they are "snacks" maybe if they pay more attention to the orders they wouldn't be making such mistakes. Definitely not a happy customer. read more

Starbucks - Filthiness of Starbucks!! - Coffee & Tea Near Me - Phoenix, Arizona

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ordered a lavender matcha and the girl took my order as a latte so I got a coffee instead of matcha. wasn't pleased waiting for so long and not even getting the right drink. read more

This location is horrible. So disorganized they make walk in orders before mobile orders. We put an order in 15 min before we went to pick it up and it still took another 15 for them to make it and they were just a Tall & Grande size but a girl who walked in the same time I was waiting for our mobile order got her Venti drinks before we did ! Ridiculous what's the point of ordering ahead of time if it's gonna take a long read more

Where did everyone go? I use to love it here, I have been coming to this Starbucks forever and the last 3x's it's been so disappointing. The drinks are all wrong, the staff is not very friendly. ( I have tried to give them the benefit of the doubt, but same results ) read more

Great staff. Drinks are always great. Highly recommend this location. We like to order on the app ahead and just be able to pull up and grab our drinks. The atmosphere at this location is above most other locations in the area read more

All things considered, this is one of the best Starbucks I've visited. Parking is ample, seating is available (including a patio for when it's nice), and the staff does well. In all, they keep it tight for being the only coffee shop in the area. That said, I'm pretty much over Starbucks as a brand and an industry leader. It's not reflective of this store -- which is a 5/5 for being a Starbucks -- but the recent overall corporate positions. Now, hey, I get it -- you've got investors and profits to be made etc. And I don't discount so many of the good things Starbucks has done to date. But that goodwill, on which Starbucks built its brand, is ever-eroding with every new corporate release and product announcement seeming more in line with something you'd expect to hear from Coca-Cola or Yum! rather than Starbucks. For that reason alone, I'll grab a Circle K coffee when I am in the area rather than visit, what is an excellently operated and well staffed, Starbucks. http://www.snopes.com/politics/business/starbucksmonsanto.asp http://rebootedbody.com/starbucks-coconut-milk/ read more

I really use to enjoy this location. I think maybe because it is now understaffed and new management.. it's taken a toll. It had smelled stuffy & damp a few times but they've been getting my order wrong for the past few times. I now deliberately drive to the 19th Ave location or go I side the Frys store because it's better. I am excited for the new being built at the 202 & Baseline. I will definitely be going there! read more

I'm very disappointed like beyond disappointed and very pissed off. I order a venti caramel Frappuccino with peppermint, which is what I got but dam it taste like cough syrup. What I mean by it is that you taste more of the peppermint than anything else smh. I mean if I literally wanted peppermint than might as well throw a lot of them in my mouth. I took a sip from it and I can still taste the strong peppermint on my throat. This is the third time that my drink is messed up and I honestly don't trust you guys with making any of my drinks correctly, this is beyond frustrating. Also dam the baristas that where there seem like they weren't even enjoying making the drinks. Seriously get it together!!! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Online Mobile order : No greeting upon entry. You stand and wait for your order to be made then it's placed to the collection of cups they have ready . Barista does ask anyone waiting their names to make sure their order isn't just sitting there , you have to be the one to ask . Best bet is to order in store since it's the same experience , also you get dirty cups btw as long as the drinks in there she said to me when I got it . read more

Starbucks - You get the memo - Coffee & Tea Near Me - Phoenix, Arizona

My fiancé and i arrived to order some drinks. They didn't greet us when we arrived. We just waited until we finally got our order in. Then we just started to look at the cups to purchase then we realized they were all dusty. After browsing we realized our drinks were made. No one called my name out to grab them. Then instead of getting a green matcha tea I got a chai tea. I'm not a coffee drinker I come to Starbucks for the experience not the coffee. There is a lot of room for improvement in this location. read more

I usually don't leave reviews. However if you don't have 20-30 mins to waste this is not the place to order from. I have mobile ordered and ordered in the store and it took over 20 mins each time. As much as I love Starbucks (which was my first job) this location is horrible. read more

Rarely do I receive exceptional customer service and when I do I write about it. I've come to this Starbucks several times and have noticed that the Batistas are quite friendly. There are times that it's busy but the staff serves orders in a timely manner. Good: Baristas. Poor: Baristas, small space. read more

Really disappointed with the customer service today. I had waited 20 min for my mobile order and went into ask for it. She came to ask me if it's the right location. I said yes 51st and baseline. I ordered 443pm. I gave you 20 min before I asked for it. It says my drink was going to be ready by 450pm. She had the nerve to tell me it's just an estimate. I said, how much longer is it going to take? She said she has the order. I said is it going to take 20 min to make a drink? She said yes in a rude tone. And asked if I still want my order? I said I've already paid for it. And she said, you can get a refund! Wow lol not that I want to loop back to the other side to the cash register to get a refund. I'm like I'm here waiting for my drink. Seriously the entire time she was being rude, she could have just been honest that she missed my order and it's coming up. I would recommend Starbucks to train their people better. It was a rude black chick who had no name tag on. Wouldn't be surprised if she did something to my drink by the way she handled it. read more

Wonderful location. I love them all. Big smiles, greets me by name, tell jokes, always busy but still make me feel important.

Wow!! I stop in Starbucks pretty often and today this store was impressive! I was helped by "L" who was friendly and FAST! She made my drink almost immediately with zero lolligagging. It also was made perfectly just the way I asked with an awesome mixture ratio (I get a lot of flavor and creme). I will make sure to stop for my favorite drink here whenever I'm in the area. Thanks so much! read more

Like most Starbucks the service can be slow, but the manager here is amazing! I always do an online order and it's pretty much always ready when I get there. Only once have I had a problem with an employee. Ordered two coffees, one decaf and one not. Watched her make them both decaf. I asked her to remake and she told me you can't tell the difference anyway, but manager had her remake it. Don't see her there anymore. read more

I have ordered from the mobile app three times I have got a caffeinated drink twice when I ordered Uncaffeinated drinks and I got the mango dragonfruit drink instead of the drink I ordered with was the dragon drink!!!!! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

They messed up our order -- we'd ordered a mobile order and not only did they mix up the names on the order and gave us the drinks for someone else, the food was missing one pastry. ABSOLUTE TRASH!! you ruined my day, Starbucks. read more

Probably one of the worst Starbucks I've been to. They took forever to make my simple drinks and their was absolutely no line. They had more than 6 people forsure, just waiting on their mobile order and just kept screwing up on majority of the orders making the wait longer and longer for walk ins. read more

Again Perfect Service from Sue and the staff. My drink is always amazing. I always recieve a friendly smile from the staff. Thanks Starbucks for making my mornings GREAT! read more

This is a story about an experience (one of many) that I had working with the store manager at this location. One time during a busy shift I needed to use the restroom. I made sure I got all the drinks out and then asked the barista that was working with me if it was okay for me to use the restroom. (MICHELLE THE MANAGER WAS NOT INSIDE THE STORE.. SHE WALKED OUT TO GRAB SOMETHING AND WAS GONE A FOR A WHILE) They said yes. Mind you I left no drinks and there wasn't any customers when I left. I come back and Michelle yells at me at the bar INFRONT OF CUSTOMERS calling me irresponsible and all this and that. I do not remember exactly what I said. (This was a while back and I have not healed from how she made me feel) She yelled at me multiple times! From the beginning I felt like she wanted me out. I'm glad I do not work there anymore. Starbucks really picks the worst of the worst to run their stores. So Michelle I'm so sorry that I didn't take a shit fast enough for you. I wasn't aware that I had to place my bowel movements to Michelle time. And to the partner that knows that I left him in a very well position and waited after rush hour and just watched as Michelle yelled at me And then had the audacity to apologize to me after Michelle walked away FU... read more

I have been visiting this Starbucks 3-5 days a week for over a year. The baristas take care of everyone, even difficult guests, with great energy and attention to detail. If you come in more than a couple times they will remember your name and treat you as a friend. read more

Second time at this location, it is a small location that seems extremely busy all the time. There is no drive thru, but a huge number of mobile orders for pick up. The employees were neither friendly nor unfriendly to the customers, their smiles are definitely reserved for each other... But I appreciate the fact that the barista never stops working and steadily puts out the orders. There is more outdoor seating than indoor seating and behind the counter where the food is the area appears clean from what I can see. The lobby and the bathrooms are not very clean and the windows and window sills are extremely dusty. I can't imagine they do more than sweep or mop once a day in the customer areas. Everything was perfect with my drink order. read more

It's amazing I am the most patient person and give a lot of kudos to be learning trainees. This is amazing that 2 iced coffees took 30 min to make and didn't even get the second one. I am an avid coffee fan, and this should never happen. read more

Staff always friendly, helpful. Fast workers. Never make my drinks wrong. It gets busy here on the weekends but they work super hard to be quick and accurate read more

If I could give this zero stars I would. I was at this location meeting a colleague. When I arrived she was already drinking a coffee, I was late so sat down and we started talking. After 2 hours we were approached by the barista and asked if we we were going to drink anything. She saw I was not drinking anything and interrogated me about why I wasn't drinking anything, I said I didn't drink coffee and she said I could order something else. I felt she was targeting us for speaking Spanish and was hinting that we should leave. I said I might order a hot chocolate and she left, came back with a hot chocolate and said I need to pay at the register. This was so rude as I did not actually order it the size or way I would have ordered it. This happened all after their so called "sensitivity training". I did not see this employee approach anyone else except the two of us who were the only Hispanics at this location. read more