Let's be honest for a moment, shall we. Starbucks is an experience with potential to set the mood of the day. Prices put aside and politics tossed out the windows, there is a genuine reason to go anywhere for anything these days. Service!!! Consider the overall state of society. Why do people want coffee, or any other item? At the 18th west location, there is something far more priceless than what they sell. Honesty, sincerity, teamwork, empathy, humanity, and genuine care for the customers. The best part is they are always providing the most amazing "RBF" (Resting Barista Faces) in the valley. Ultimately, missing a day at the drive through windows or walking in, feels as though you lost an opportunity to make your day! Shout out to the entire team at this location!!! read more

Came to get a nice breakfast and coffee before work and when I got to work I noticed they gave me a cold/ half frozen sandwich instead of a toasted sandwich how it's supposed to be. How do you mess up this bad? read more

Starbucks - Half Frozen Sandwich - Coffee & Tea Near Me - Lancaster, California

The employees here are always super nice and for a while this was my favorite Starbucks location because the drinks were always made super delicious as of recently since their manager got fired I'm not sure if they hired someone new or if they just hired new people in general, but the drinks have been so disappointing which sucks because I got a $50 gift card for my birthday a month ago and I already used it up at each time I did the drink was made badly read more

The entire staff is horrible and act very childish. They discriminate against you for any reason. They act like mean teenagers there. They are entitled good for nothing can't even get a drink right and on top of that they insult you speak about you even if you don't say a word back to them. Been dealing with it for years. No matter how nice I've never had a good experience here with the staff including the manager. I've stopped complaining to them and just leave this review here and also call corporate because at this point these disrespectful people are getting paid and they should be finding another job not dealing with people. read more

I do not come here often but today I needed a gift card and Amelia was at the window she was so friendly and happy...Great customer service .. I recommend coming here.. They were super fast as well. .. read more

This particular location probably needs a little help with hospitality and speediness, but the drinks are always good! Current favorite is a Butterbeer Frappe. Here's the recipe: Trenta Vanilla Sweet Cream Cold Brew No Vanilla Syrup 4 pumps caramel syrup 3 pumps cinnamon dolce syrup 3 pumps toffee nut syrup Extra Vanilla Sweet Cream Cold Foam Caramel Drizzle Cinnamon dolce sprinkles Definitely a must try for any Harry Potter fan! Don't expect fanfare from the workers here, but if your looking for your morning coffee, this will work. Happy drinking Yelpers! read more

Starbucks - the entrance to a starbucks drive thru - Coffee & Tea Near Me - Lancaster, California

See all

My coffee was made perfectly and the staff was friendly. I can't say the same for the customer who got super rude with the staff over his Caramel Macchiatos because he didn't understand how a queue works with food orders. The staff handled him professionally and his drinks came out at a normal speed. This customer then climbed into a lifted truck with anti-gov't extremist 3%er regalia on it. 5 stars to Starbucks, but 0 stars to that person ruining the coffee shop vibe. read more

Starbucks - Great coffee and service, but not in the best neighborhood. - Coffee & Tea Near Me - Lancaster, California

I'm always on the go and I'm a nurse working through covid. So this is my daily stop and I highly rely on the mobile app. The mobile app gets me in and out. Technology , throws us a loop at times and today the mobile app was down...... Bummer, especially since my order is so complicated and customized to my liking. Nevertheless, as soon as I entered the store Serenity got my coffee to me right away. She already knew what I wanted before I ordered it. I pretty much order the same thing day after day. I personally want to shout out everyone at this Starbucks. I always get star treatment and I'm known by my name. I will retire next year (God willing) and I often tell the baristas that I want to work for Starbucks. Starbucks, it's just a wonderful place filled with an amazing vibe, music, baristas, coffee, and oh fancy fantabulous cups. Oh how i love you mucho Starbucks on I and 20th Love, Gracie aka Please Blend read more

Starbucks - Treats to make my shift great #NursesLlife #espresso - Coffee & Tea Near Me - Lancaster, California

See all

The service here is horrible. You order a drink with specifics and it is listed on a paper that is attached to the cup for the person making it knows the task at had. Obviously, this Starbucks is hiring people who cannot read a simple thing which is printed at a level for a sixth grader could read. First time here and last time. Don't need to go to a place where the adults cannot read at a level of elementary school. Mine was not the only mistake made on a drink. read more

This Starbucks is so awesome Great customer service and delicious drinks I normally don't leave reviews but Starbucks is great !! read more

I went with a group to Starbucks drive thru. The employee at the drive thru, Sebastian, was so friendly. He recognized us from his previous job at Boba Cove and even remembered names and what we ordered. He made good conversation and was very friendly. read more

Great service, next to a Panda Express, AND there's a bathroom. Life saver!!!! Got the chicken panini, Star berry açaí, and mango dragon fruit. So refreshing in this hot, desert like area read more

Starbucks - Bar area - Coffee & Tea Near Me - Lancaster, California

Day 1: Ordered during a fairly slow time of the day, no customers ahead. Waited a few minutes and was asked at the window if I wanted the cookie crumble. No issues. Mocha cookie crumble sub white mocha, shot of espresso, EXTRA Carmel. Day 2: Different employees, Ordered the exact same drink during the same time of day, 2 cars ahead of me. Received a white mocha milkshake. I asked to get my drink fixed and was told "you subbed for white mocha." When I asked for the missing Carmel, I was told "it was mixed in." I've ordered this drink all over the AV and have always received the Day 1 drink. Felt like they did not want to make my drink correctly due to the "long wait." I'm paying for the additions, I would appreciate if I received what I pay for. read more

Starbucks - Day 1 Drink. - Coffee & Tea Near Me - Lancaster, California

See all

This place never fails to disappoint. It's sad, you work for an establishment that not only focuses on making coffee but customer service is a big priority yet the employees here know nothing about it. Every time I come here not only is my order made incorrectly, but it seems like the "friendliness and service" from Ray is rubbing off on the other partners. They're rude, and love to argue, especially Ray. The food is cold, so I'm thinking they pull it out of the oven before the timer is up, and the drinks are watered down. I asked him to remake my drink once and he came back less than 15 seconds later with a "new, remade" drink. It takes longer than that to pull the 3 shots I pay for in my drink. Today he came and told me not to order my drink in a bigger cup. Instead to order in a smaller cup and that they would give me a bigger cup on the side. So I guess he just loves to waste product. Next time you're low in supplies, you know why. This location needs management to step up and better train their employees, making drinks and in customer connection. read more

Coffee drinks and breakfast are on point. Thank you for your baristas and wonderful customer service. Keep up the good work. read more

Starbucks - Coffee & Tea Near Me - Lancaster, California

I hate to leave bad reviews but I've gave this place countless of tries. The service is probably the worst in the area there so slow which I wouldn't mind if the drinks were good. But unfortunately my drinks always taste burnt and never consistent sometimes there ok (never good just ok) sometimes they are completely terrible. I work close to this Starbucks and I usually avoid this one. I even tell my clients to stay away from this Starbucks because you will be left waiting a long time and half the time they will be out of what you want and the drinks are terrible. Just save yourself the let down and go to literally any other one in the area. read more

Waited 25 min for a black iced coffee. Had to ask for a refund, for the coffee I never received.

Worst service ever! I can tell you that this is by far THE worst Starbucks location I ever came across in my life! The African American partner/black lady who take my order was horrible!!! The lady was IMPATIENT! Rude! Not trained properly! Definitely NOT the type of service I usually get at Starbucks. I will NEVER visit that store ever again !!!! Rude lady. Drink was very badly made! Too many partners inside getting trained at the same time. I do NOT recommend at all!!! read more

Had a mistake with the previous drink, went inside to ask if they could replace it and employees were all annoyed and served me this, not even a filled drink was all just foam and tastes so bad, barley any ice too. This Starbucks is literally the worse one, service and the drinks. read more

Starbucks - Matcha iced - Coffee & Tea Near Me - Lancaster, California

Just your basic ass Starbucks. Overpriced burnt coffee. Crappy tea drinks. Nothing special. They are all kind of the same. Consistent at slow making drinks made by people that give zero fucks. read more

I normally have a great experience at Starbucks.. This place is place is a really horrible exception to that rule. I often do business in the area and have tried this place tried this place on numerous occasions.. It has disappointed every single time. After this latest service debacle, I figured I would finally give in and aubmit a negative review. My go-to drink is the Nitro cold brew. They never have it available. Today's experience was no different. What was different is that even though it was 2 o'clock in the afternoon, they were not open for walking business the only thing they had was the drive-through. I got in line for the drive-through, which was very slow even though it was only 3 cars long. Once I got to the microphone, I was told they did not have Nitro cold brew "today" ( As if today were different than any other day at this location). Now I couldn't get out of the line and had to wait for a ridiculously long time behind the other cars before I could escape this awful place. The next time I'm in the area, I'm going to go to a different location. This place really is the worst Starbucks I have ever been to. read more

I waited 20 minutes for a pink drink. People kept coming in and leaving and never got my drink. So I asked if they were making it and still no drink. I asked for a refund. Didn't even apologize for never making my drink. Where's the customer service. Disappointing.. read more

This is one of my favorite Starbucks locations, and I have always left very satisfied. My accumulative review of this Starbucks is a 5-star rating, which is based on numerous visits that have all been individually worthy of either 4 or 5 stars. Entry to this Starbucks is smooth and easy, regardless of the direction from which you are approaching. I typically approach this Starbucks from the 14 freeway, and then smoothly depart with a delicious beverage in hand. On occasion, I make my visits to this Starbucks extra special by also visiting the In-N-Out Burger across the street. This Starbucks is well-organized, with several sale items of interest for total javaheads like me. ;-) They have an excellent selection of cups and coffees, as well as food items on display. The seating area could be improved, and made to be more comfortable, although I am certain that this would be a little difficult with the somewhat limited space available within this location. The employee work area appears to be extremely well thought out, and enables efficient operation even during extremely busy times. For example, my most recent visit was during one of Starbucks' rare happy hour events. During this visit the drive-thru was extremely backed-up and the line inside was also almost out the door. Although the lines appeared to be intimidating, this location was well-staffed for the event, and the employees were incredibly efficient, operating like a well-oiled machine. As always, my order was correct, and it was even delivered quickly during this happy hour event. I really wish that the Starbucks chain would decide to have more of these happy hour events, since they are so incredibly enjoyable but rare. If the folks at Starbucks do happen to read this review, please pat yourselves on the backs for a having a friendly staff that is professional and hard-working. I'll be back, when I've gotta get my javahead buzz going again. read more

See all

My boyfriend and I come to this Starbucks almost every morning and we're always so lucky to be attended by Stani. She always makes our drive thru experience very quick and pleasent. Makes it by far the best in Lancaster. Will keep coming here for sure! Give a Stani a promotion!! read more

Starbucks - Coffee & Tea Near Me - Lancaster, California

Good place, only a lot of the time they don't have a lot of things for the drink. The customer service was good. Very busy, prepare to wait. read more

I've been coming to this location for over a year now. I'm sure many employees have come and gone over the course of the pandemic. I just wanted to highlight the new employees that have recently started within the last month or so. Each time I pick up my coffee, I'm greeted with amazing customer service. Today I ordered my drink wrong and they happily made a new one for me without question. I just want to say thank you for all the employees who provide amazing customer service. You definitely make the day better after I visit read more

This location is very unorganized with who does what behind the counter. Going inside to order is probably going to take way longer than waiting in a 10 car line. Nobody inside pays any attention to counter orders. They will all see who's waiting there and only focus on drive thru orders. I hope whoever manages this team will do better at directing them on who does what. read more

Not the best location at all, the baristas are extremely slow. They don't work together as a team at all. I wonder why the supervisors just don't care? They're super nice over the mic in the drive thru and are "so sorry" about your wait. But they haven't made an effort to make sure you're not sitting in the drive through 30+ minutes. When you walk up to the counter in the shop itself, they just look at you. They don't say 'hi" or even "how can I help you?" They seriously just look at you. Not very friendly in the shop, like I said... There's no team work here. read more

Stood inside for 5 minutes and no one helped me. There was like 10 employees running around and 2 with headsets stared at me but decided to do something else. I just wanted an iced coffee - black. Simplest order..... I left and went to coffee bean in palmdale instead. read more

aly is the most rudest employee ever. granted we are human error happens in life. my daughter was charged. 60 cent for caramel drizzle cool np. aly forgot to add her drizzle. drink was ordered via drive thru her attitude as i walked in and asked for the drizzle after having to already wait 8 mins in the drive thru was you'll have to wait i have to finish this drink. uhh, no, the proper response to a cutomer you caused error within the order, should have been sorry about that ma'am let me add that. you aly inconvenienced me i didn't you. so i said np ill make your dm jason aware of this issue she called me a bitch under her breath put her hands up strugged her shoulders and said am i suppose to be scared? not at all your suppose to treat customers with respect and a response of apology by all means run your cameras back sb and watch how miss aly handled her error. maybe a kind seminar on customer response would be a good benefit for rude aly!!!!! read more

Worst Customer Service.... Been coming to this SB for years, and never had a problem until today. I put in a mobile order and the app gave me the option to either do a walk-in pick up or drive-thru. I selected the walk-in option to avoid waiting for a while. I get there, I see my drinks are ready to go on the counter, and the door is locked. The baristas turned around and looked at me and told me and signaled to go through the drive-thru. I turned around and saw a huge line going all the way to the donut shop. No way I was going to get in that line, and at that point I just wanted to cancel my order and get a refund. I knocked on the door to get their attention to tell them to cancel it, and to find out how to get my money back since I have never asked for that request. So what did they do? They intentionally straight out ignored me, looked at me and continued to keep working. This is where I got extremely upset. I kept knocking and then one of the baristas told the supervisor I was still there. He then signals once again to go to drive-thru. I signaled at him to see how long the drive-thru was, and signaled and shouted I just want to cancel my order. All 4 baristas including the supervisor turned around to ignore me. I knocked again, and continued to ignore me. I couldn't believe how rude and disrespectful they were! I am aware of trying to be safe because of COVID, but the least they could have done was to stand behind the door to figure out what I was trying to tell them and to answer my question on how to get my refund that was nearly $22. How was I suppose to know their lobby was closed when my mobile order went through after I selected the walk-in option??? I am not a person to make scenes or yell, but their actions triggered me to call corporate. Corporate immediately resolved my issue and made the report in their system without me being rude or yelling at the rep. Shame on those baristas who was working there on 12/13/2020 at 4 p.m. #Karma read more

I don't know the name of the young blonde woman working the drive-thru at 1230pm-ish on 12/26, but definitely one of the most pleasant drive-thru attendants Ive ever had at one. Ordered a cold brew and haven't been to Starbucks in forever. I thought they only came in tall and grande. She said venti and I was surprised and said wow I didn't know they came that big. She said, they even come in treinte lol. I needed the laugh and when I pulled up to the window we had a pleasant conversation. Said happy holiday and asked how Christmas was. Very very friendly associate there. I usually don't go to Starbucks because of the hours I work at night. Great service and as a former retail customer service supervisor, I hope you appreciate her as an employee. Not many like that these days. Thank you for the service read more

Thank you guys you were the best looks like they have New trainers or something service was great management must be gReat thank you guys again please keep it the Same I'm happy read more

Rough day today for Ave I. I know it's a busy Saturday and I mobile ordered, but my caramel cloud was made horribly and I couldn't get a single barista to look up and acknowledge my concerns. The shots taste burn, you could even smell the burnt espresso from my cup. I wanted so badly to give them the benefit of the doubt being a partner myself but this was just incredibly disheartening. The engery was down and the experienced suffered. I'm only in Lancaster for a short while but it will be hard to give this location another try after the poor experience. I don't even want to go back to have my drink remade because it is clearly an inconvenience to them. read more

Service was awful, I am a very patient person, our drinks were great, store was clean, but the barista Jenna/Gemma, I can't be certain she didn't have a name tag, was rude and disregarded me when I asked about the beverage I was waiting on. It took 20 minutes from when I got my drink to HAVE to ask AGAIN about our order, which was ALREADY DONE customer service is a huge part of your job, I shouldn't have to remind you of that. read more

Placed a mobile order and it was ready pretty quick so I went inside to pick it. Ordered three and all three were ready but they got two wrong. That's cool, mistakes happen. I informed the barista that I had ordered cream for two of my drinks and he said it wasn't printed on the sticker so he didn't put it in the drink and I showed him the order on the app that said cream and he had such an attitude when he snatched it off the counter and dumped half in the sink to put milk in it. I was over it at this point because I don't really need the attitude. My other coffee didn't have cream in it as well and I asked for syrup and neither had sweetener. I've worked in the food industry and I get that it gets tough but don't take it out on other people. read more

I went to Lancaster for a site visit - I thought I'd never see civilization again, then I saw the signs - exited the freeway, went to this small strip mall and there it was, a Starbucks in a corner. As usual, I ordered a Venti Triple Mocha...It was good (I've tasted some Mocha's that tasted like a bottle of Nestle Chocolate drink and some that tasted like diluted chocolate milk..bleh) The staff that helped me was really nice- she was as perky as the percolator than brews the coffee- too much caffeine in her system I think...lol Only thing I would comment about was the blueberry scone - it seems it's not at room temperature yet ( I mean it's not fresh), the one I got was still quite cold in the center, so I immediately knew this was something sitting in the refrigerator overnight (or longer?) Overall it's hard to overlook good customer service - at least for myself, excellent customer service is the deal breaker...except when the food really sucked :) read more

I have a recurring issue with my drink order, not just at this location, but most locations are confused by my Espresso Macchiato. To be clear, I'm not a Sally (When Harry Met Sally) my drink is on the menu, I order it through the Starbucks app, I make no changes it's not a special order....and yet, 50 percent of the time I'm handed a large sweet concoction. When I tell the employee that it is the wrong drink, I get the deer in the headlights look, I understand someone getting the two drinks mixed up, but most employees are completely confused, even when I explain it...then it's still often wrong. For those unfamiliar with an Espresso Macchiato, it's literally espresso shots with a dollop of foam, that's it, super simple. Anyway, you're probably wondering why I wrote a paragraph that sounds pretty negative, but still gave them 5 stars, the answer, customer service. I will go back to anyplace, no matter how many times they mess up my order, if the customer service is good. After discovering my drink was wrong, it had been made a second time and in the right cup, so I thought I was good. Unfortunately, I was wrong, I was also too far to go back to have it remade again. I called the store, Morgan answered right away, I asked to speak to someone about my drink order, she identified herself as the shift leader. I told her my whole story, she was super sweet about it, she didn't make me feel like some pain in the ass that was bitching about her drink. She told me to call her whenever I was able to come back and she'd get me another drink. I said it would be a couple of hours, she said that wasn't a problem she'd write my name down in case she wasn't around. When I called later, she again answered, she told me she'd have it all ready and asked if I'd like a pastry or anything else. Morgan gave AMAZING customer service, she did everything right, Starbucks should be proud of what great job she's doing. A++++ read more

I was shocked at how slow they were. Granted the drive thru was very busy, but the staff did not appear to be adequately attempting to keep up. They were like in the slow lane when they should have been humping. My advice is stay away during peak hours. read more

Issac was super friendly and made my drive through experience quite pleasant. He has awesome customer service skills and even cheered me up when some items I ordered were out of stock. read more