Missed my floating shot on my drink, but the grilled cheese always good ^_^ . Nice and clean facility read more

Starbucks - Grilled cheese - Coffee & Tea Near Me - Hayward, California

Won't do long shots for some reason and claim decaf can't do long shots. Didn't know long shots were dependent on what coffee grounds you put in the puck. Obviously this isn't true and I think there's a lack of creativity in solving problems here or just didn't want to spend time pulling long shots. Either way, this isn't good enough. read more

I stopby to get my usual black iced tea.. and I asked to used the bathroom, According to the crew, they changed the lock of the bathroom, and she doesn't know, because it's due to none paying customer, I'm a paying costumer... there's three of them here, I'm sure one of them knew the code.. hmmmmm... there's three of them and no one knows the code??? And when I came in... it's 5:55pm... one crew is mopping the floor already ... so you step on the wet floor and just making you feel guilty making it dirty again. read more

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This my go to place fr, staff are always nice n welcoming, place looks great whenever i walk in, my drink is always made correctly by each staff because it's only one order lol. Food and drinks are all good. What makes this place better is that the workers get along with there customers n have connections, which is why they always come back to this exact starbucks. PS they got the best ice!!! read more

We were at T Mobile and our 9 year old daughter really needed to use the restroom so my wife took her to Starbucks next door. The manager on duty told my wife "They need to buy something for her to use the bathroom" "Thats the policy" They pointed at a sign near the door and nothing on that sign says you have to make a purchase to use the restroom. My question on this is. How does a business who has a public restroom known if someone has a medical condition or not without providing documents? Our child has a medical condition and this Starbucks denied her access to the restroom. This message below is for everyone to read and understand. If you don't understand this then Google. Laura's Law Restroom Access Act: California's Restroom Access Act, also known as \"Laura's Law," requires businesses that sell goods and have employee restrooms to allow individuals with eligible medical conditions to use the employee restroom. Ally Law Ally's Law requires that retail businesses with employee toilet facilities allow customers with specific medical conditions to access them if the need arises. People with certain medical conditions, including inflammatory bowel disease (IBD), sometimes need to use the restroom urgently. This can be difficult if they are out of the house or workplace, as not all businesses have public restrooms. Many states in the United States have passed the Restroom Access Act, also known as Ally's Law, to acknowledge this medical need. Read on to learn more about Ally's Law, including where it applies and how it works. Ally's Law requires retail establishments to allow people with certain medical conditions, such as IBD, to access an employee restroom if no public facilities are available and they have an urgent need. The law got its name from Ally Bain, a young woman from Illinois who has IBD. As of 2015, approximately 3 million adultsTrusted Source in the U.S. reported having IBD, which includes Crohn's disease and ulcerative colitis. When Ally was 14 years old and shopping with her mother in a large retail store, she experienced a Crohn's disease flare, which included a sudden urge to use the restroom. There were no public restrooms, so she asked to use the employee restroom. The manager denied Ally access, and she had an accident in the store. Ally and her mother met with Illinois state representative Kathy Ryg to draft a bill allowing people to use an employee restroom if they have a medical condition and are in urgent need. The bill became law in Illinois in August 2005. Since then, several other states have passed the Restroom Access Act. Ally's Law falls under the Americans with Disabilities Act of 1990. This Act protects people with disabilities from discrimination Examples of some of the conditions that fall under the Restroom Access Act include: Crohn's disease ulcerative colitis other types of IBD irritable bowel syndrome (IBS) any condition involving the use of an ostomy device any permanent or temporary condition requiring immediate access to a restroom Ally's Law also covers pregnancy as a medical condition in some states read more

Starbucks - Starbucks needs to retrain all employees about the Ally Law & Laura's Law - Coffee & Tea Near Me - Hayward, California

Location 48928 At 6:50 AM Nov 2 2025, the lady that was in the drive thru was so rude. Too freaking early to have an attitude like that. She shouldnt be working in the drive thru or any customer service. She should be working in the back or in the freezer. Her customer service sucks. read more

Havent had a bad experience here. Service was fast and my drink was made to order. Definitely used my mobile app for faster service.

Had a taste for Starbucks so me and star trooper had to try something different and new star trooper had cold brew with oat milk chestnut praline and toasted white mocha with a sugar plum danish and I had a cranberry bliss bar but the best part was the workers Jonas has phenomenal customer service skills highly recommends the best hot and cold beverages... oscar was awesome read more

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I've written 40,000 words of prose on my novel at this location, the staff is terrific and always friendly, the drinks are delicious and this location is always clean. I've never had a drink here I didn't like! If you're in the mood for coffee and are in the area you can't go wrong! The only thing I'd change if I could is the hours--there are some Starbucks in Greece that are open until midnight (or even later) and I think that is dope as f! :) read more

very slow service - waited over 20 mins for 2 coffee drinks, finally had to ask someone about our drinks because people who ordered at the counter after already had their drinks. No one is friendly, and I do not recommend this Strabucks at all! read more

Waited too long at Starbucks, staff were too busy chatting instead of working. Many customers waiting on site, extremely dissatisfied with the service. Hope Starbucks can prioritize staff's work attitude and improve service efficiency. read more

Thursday, 3/21/24 this the first time I experienced the worst customer service at this location. They had people waiting for over 15-20 mins waiting on their drinks after the drinks were made. I ordered two identical drinks one tasted like syrup and the other one was perfect. I can tell there was no espresso shots added. One lady stood there 10 minutes before me and her drinks were sitting. Bag and never said anything to her. She finally asked about it and the Blonde gal responded look we are busy! I'm used to the guy manager who has been at this locations for year his crew is friendly and upbeat. Tonight's crew was rude as hell and needs to go back to training. read more

DO NOT GO HERE! THEY DO NOT PAY ATTENTION TO ALLERGIES & MY SISTER HAD A SEVERE ALLERGIC REACTION!!! This review is for our visit 7/25/23 at 9:13AM as stamped on the drinks. Cashier: Mariana Baristas: Keith, Christina SSV: Elise Manager: Alonna Mariana and Christina were EXTREMELY rude and deserve repercussions. Christina rolled her eyes and said "Now I have to make cold foam for Carol." Extremely unprofessional. After my sister developed hives on her face and difficulty breathing, they said it was a "cross-contamination" but they clearly put the wrong milk. When we tried to clarify who made the drink, they said they "couldn't find out". Complete BS. They were not apologetic at all. Imagine if it were a child who had this reaction. Worst customer service from a Starbucks ever, which says a lot. DO NOT GO HERE. read more

Excellent staff service, great coffee and food,fast and tasty, enough space for chill or even work read more

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Starbucks aren't all alike. they sell pretty much the same items: frappes, lattes, nitro coffee, pastries, sandwiches, cappuccinos, etc. these drinks i seldom order. starbucks reserve may be my style, pure coffee brew.. brew: small coffee (2.15) -smooth, medium roast nice brew, needed bolder through. drips: -smiling quick service -nice infrastructure here, parking more difficult. read more

TLDR: Ample seating with convenient outlets makes this Starbucks a definite stop for studying. A slightly larger Starbucks located in one of the smaller shopping centers in Hayward, this branch offers a decent amount of seating for studying/relaxing + a small bar area. This branch can certainly get busy, and I have been by around 5PM a few times without being able to get a seat. The employees are all extremely nice, and they tend to be well staffed, with multiple people taking orders and making drinks. The longest I've had to wait here has been a few minutes for my drinks... nothing too out of the ordinary. Some of the tables do need fixing/repolishing, as they are made mostly of wooden tops. There's outlets across the walls in all seating areas, reducing the need to fight for outlet space. read more

This Starbucks is unprofessional and does not take their customer care seriously, 5 times we have ordered through Starbucks delivery along with notes stating we would like whip cream on all ordered and each time, we have NOT received any whip cream, orders are usually not correct on at LEAST 1 item as well as not receiving straws. AFTER speaking to a girl employee trying to explain my concern, she was very rude when explaining her side and rudely hung up on me. After trying to call back many times, no one had answered the phone. I've called 9 times and not 1 answer and even put it in the busy signal. read more

So this place claims to be open till 9pm and I'm here today on 12/1/21 (Wednesday). But then the staff closes everything 15 minutes prior to closing time because they need to "clean" and says they can no longer serve coffee or food only hot teas because anything else would require cleaning up. So I asked the hostess, basically you guys close at 8:45 not 9:00pm. She says "pretty much!" So if you are considering coming here for last minute coffee , you gotta know to get your order 15 minutes before close. I really find that to be lame and disingenuous of staff and management. read more

Cómo es posible que confunden las órdenes y se atreven a culpar a quienes no hablamos inglés bien, me pasó a mí y al poco tiempo tuve la oportunidad de atestiguar otro caso similar en el cual nos culpan a los clientes por ordenar las bebidas equivocadas y ojo que el café Siempre está tibio nunca está caliente y nunca le ponen azúcar que uno ordena, se preocupan por dar mejor servicio a los perros de cierto tipo de gente y a la clase obrera nos tratan como si nos hicieran fabor de darnos café. read more

Would be nice, if they didn't mix all the drinks order up together. They call your name as in your order is ready. "Ric your orders ready" Grabbed my order start walking out the door. (Doors open and I'm walking out) "Ric your orders ready" (So what's in my hand?) read more

I had to wait for 30 minutes when they were not busy because one girl was working very slow. She had my one drink right in front of her and did not put it on the pick up counter until I asked her to. read more

I love this Starbucks, baristas are great and nice. Convenient place w/ hella parking spots. My drink never goes wrong. I use mobile order, FAST! When I get there most of the time my drink is ready. 5stars for you guys, keep it up the good work read more

This starbucks is a Great Location . It has an open section for students who are studying or business meetings I give big props to Elsie an amazing Barista she custom made my drink to perfection There is a lot of parking outside the only thing is the store itself is in the corner so it's hidden . Overall it's really clean and neat store , highly recommended read more

Starbucks - Custom drink made by Elsie - Coffee & Tea Near Me - Hayward, California

My favorite Starbucks in the Hayward area! It's located in the same shopping center as Target, and next to Subway. There's plenty of indoor and outdoor seating. It seems like it would be a nice study spot, as it doesn't get too crowded or loud. I may just be coming at off-peak hours, but every time I go, there's never a line of more than a couple people. I was here a few days ago- I ordered an iced cappuccino with oat milk, which I've been told by baristas is a rare drink to make (you should try it though!). The barista was asking another employee how to make it, which made me a little nervous, but it ended up being exactly how I like it! Overall, I like this location for the quick service and friendly staff. I'll definitely be back! read more

I came in this morning to treat my grandson before taking him to school. I ordered my usual which is a tall blonde in a grande cup. For my grandson, I ordered a plan bagel with cream cheese and a chocolate milk, they were out of plan bagels so I ordered a cinnamon raisin bagel instead. Well, apparently Sarah neglected to charge me .75 for the cream cheese even though she asked if I wanted cream cheese, since they had no plan bagels. Here's my biggest disappointment. Chris, someone who I see regularly as I am a regular at this Starbucks, without knowing or asking me about my order, makes a scene and goes as far as to say that I didn't ask for cream cheese therefor I didn't get charged, I have to charge you. Mind you Sarah did ask, to clarify my order but didn't ring it up and my grandson is waiting to eat the bagel with his chocolate milk, before it gets cold. I attempted to explain to Chris that I come in here daily, sometimes twice, I don't need to be treated like this over an oversight of his colleague Sarah and Chris quickly dismissed me. This experience was very upsetting to put it mildly, very unprofessional and embarrassing. I've attached pictures as proof to show just how often I patronize this specific location. It was my favorite location closest to my home but not anymore. Chris shame on you for not hearing me out and for not seizing the moment to try and make it right, extremely disappointed! Your Customer Service Skills this am was sorely lacking! read more

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Nice fast and easy to get to Starbucks store was clean and the Barista knew exactly how to make my drink perfect stayed and sat for awhile while I had my coffee and bagel. Everyone that came in left happy with their orders I saw no issues Thank you for a nice relaxing start to my day read more

They make great drinks, but hope have less ice, on the drinks I'm a big fan of Starbuck.

One of the better Starbucks in Hayward. Friendly, efficient and makes a yummy latte...AND so far, the closest to getting my name spelled correctly! LOL read more

Starbucks - Coffee & Tea Near Me - Hayward, California

Really good coffee and baristas were very friendly. Will be back when in the area! read more

Sure, they reopened with some sensible changes. On the other hand, they replaced all of the chairs and tables of early 2020 with ones that are very uncomfortable to use or sit on for more than a few minutes. read more

This particular Starbucks has a nice outdoor seating area, although not a sectioned off patio, and also a nice comfortable indoor seating area. The typical Starbucks drinks, baked goods, and items for purchase. What I found a little disturbing was an employee was was constantly sneezing with his hands yet didn't wash his hands after the fact nor in the following ten minutes. I'm not germophobe and I still ate my scone, but it just lingered in my mind. Also, the restrooms require a key. The bulky keys for the restrooms, both men and woman, are sitting in a basket that's on the same food counter. It's impossible to hold to key, wash your hand, and bring back the key to the basket without possibly contaminating your hands. Again I don't have a huge problem with this but I rather not get the flu from simply wanting to wash from hands. Can't we just unlock the doors for all to use? Is this a Starbucks or a gas station? The final nail in the head was the wifi. I wasn't aware that you need to have an AT&T roaming wifi plan to access the wifi. What the hell. I just bought something from Starbucks and now I have to pay for wifi? Now I really have a reason to go to independent wifi coffee shops. The lemon poppyseed scone I had was okay. It turns into indigestible rock the next day, so eat it the day of purchase. The best thing about this place is the air conditioning which other indie places usually do not host. Starbucks, please - free wifi. read more

Starbucks - Coffee & Tea Near Me - Hayward, California

Standard Starbucks, Nothing really jumped out except it seemed a little slower than most. Tall Latte no foam is not hard to make.

I come here most of the time n the drinks r great most days but there hav been times the drinks were not so yum. One thing that confuses me is when they ask for my name to put on the cup when they just had my Starbucks gold card or even my credit card in their hand n they always hav my name wrong or spelled wrong smh read more

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Starbuck is everywhere nowadays but I can tell I like this place. The sofa corner is well decorated and this is my favorite place. I like the mix between classic and modern of this store. Always seat here every afternoon after work. Same store, same chair. This is a part of my life already. Friendly staff, enjoy talking with the Black barista, I never ask his name but he is the funniest guy on earth ever. How can a person work a long shift in a restaurant can be that nice, talk to everyone he see in the store. Starbuck should promote him to manager .... read more

Starbucks - See the one behind the counter . He's the man - Coffee & Tea Near Me - Hayward, California

This used to be the best location. Now, with phone orders and being understaffed at 7:00 am the line and waiting time can be 5 minutes one morning to 22 minutes the next morning. This makes it difficult to get to work on time. The employees at this location are hard working, I think this is management issues. I see a lot of customers walking out of line and leaving. This goes for myself several times. I hope they can come up with better customer service. read more

The flow of traffic here is great. I feel like whenever I am here I can find a spot to sit down. I am a little sad that they got rid of their couches, but I assumed they did so to make room for more tables. I love the little bar stool section, I don't know of any other Starbucks around the area that has one. Baristas here are friendly and quick. They do have outdoor seating, but their never seems to be enough chairs out there. Also if people are smoking outside, you can't really escape it, so thats a bummer. read more

One of the "gems" of this coffee chain in the heart of the Bay! Every time I went (either with family or friends) - it's usually hectic, but the baristas here are so used to it that they are so efficiently fast! It didn't take us too long to get our drinks considering how busy they were. The baristas were all very nice too and they always had a smile on their face despite how busy they were! Quickly processed our order & served us diligently. I'm always impressed by the staff, but during this morning's pick me up visit (for my #MotivationMonday) - it stood out even more! Food and coffee was of the usual excellent standard. When you don't like a drink they replace it with something else. If you are not satisfied with your experience at Starbucks, they always make sure you have a better experience next time when you call the customer service line, and let them know what's going on. Starbucks rewards are awesome with earning stars to get free drinks or a bite to eat if you want instead. The quality of the coffee and food is the great you get what you pay for! Customizing your preferred drinks just makes it a wonderful experience to be a Starbucks rewards cardholder & get your stars to get some freebies, LOL. Keep it up Starbucks! Kudos! On the other hand, the interior of this store is beautiful. There's also an outdoor patio - as to which is highly useful during warm, sunny days. Location-wise, it is on the corner of West A Street and Hesperian Boulevard - but don't let the hustle & bustle of the area deter you from stopping by. Staff is friendly and fun. Drinks were awesome and the food items were served hot and quick. Couldn't ask for a better Starbucks experience. read more

In the same shopping center of target, can get pretty busy usually, but I like the quietness most of the times when I can get a table to study and just relax. There's plenty of outside seating too, if you don't mind being outdoors. Usually somewhat quiet, maybe because it's in the corner and they have another Starbucks inside of Target. read more

Starbucks - Strawberry Frappuccino, caramel Frappuccino, and green tea Frappuccino. - Coffee & Tea Near Me - Hayward, California

Should never run out the most popular Iced Teas ! No bueno I will never return !!!! I'm super upset Starbucks needs to do better as a company this is not okay !!! read more

First of all the music selection was dope! Second of all Jonas was so nice and patient. Shout out to his amazing customer service!