Awesome staff scooping up delight & joy into cups & onto cones! It's a bit over priced but a wonderful treat for a birthday or a special outing! They stay open later when mostly everyone else closes at 9pm. Ice cream cakes look amazing. I brought home mint chocolate chip popsicle and sherbert popsicle s. They come 4 in a box. read more

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came here with a friend recently, the service is good. it was my first time trying the Cookie Monster ice cream and it was pretty good, tastes exactly like what you'd think which is blue vanilla ice cream with cookie and oreo bits. we got our ice cream in waffle bowls and the only thing i will say is that those bowls were stale. the worker got them out the display and so they were premade, which is fine if they were fresh or made relatively recently but no they were stale, and we came pretty early in the day like 12 pm, so i wonder how long ago they made it. other than that, the ice cream itself was good the service by the worker who took out order was as well. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Hayward, California

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Honeslty?! who doesnt love baskin robbins!!! I remember going as a child and get one single scope cone and it was $.95 cents!!! Now its like $5 bucks. Anyways i got their mint chocolate chip shake thats the best flavor there!! And i got my hubby oreo cookies and cream shake both for $14.00 a little pricey?! but i guess time has changed. I went there and i noticed there open signed was off.. of course right away i yelped them to see if they were open it says till 10! i went in there and it was super quick love fast service-always!! read more

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Who doesn't love ice cream cake? It's to die for during the hot summer days. Love the cookies and cream cake.

Love their ice cream. Way better than coldstone. With coldstone do you have to eat it the same day. But we Baskin-Robbins you can put it in your fridge and eat it some other time and it's still good, love it. read more

I'm giving this location 5 Stars not only for the product but the staff were as sweet as the ice cream! They greeted us with smiles and offered up the free tasting samples generously. They also discussed their favorites and you could tell they love their job, who wouldn't if you serve only ice cream?! The dark chocolate cherry is DECADENT & delicious!!! It is also one of staff's favorite. Open until 9:30pm daily. read more

They have the standard BR flavors both in scoops & already packed containers as well as their famous ice cream cakes, but they can also take your picture & print it out so you can put it on your cake (Safeway doesn't do that any more!!)!! Very nice people & very helpful!! read more

Baskin Robbins - One of the 2 cake toppers they printed for me. - Ice Cream & Frozen Yogurt Near Me - Hayward, California

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Came here the other day on a whim. It was close to 9PM after a long work day and this place was on our way home... so why not?! Located along Mission Boulevard, and across the street from the cemetery (ooOOo spoopy), this Baskin Robbins quietly sits in the corner. What do I mean by quietly? Apparently, they don't like to advertise their specials here... will talk more about that later. When we arrived, there were three people behind the counter - all their backs turned towards us. We look over the flavors we wanted, and at this point it's been several minutes with no greeting whatsoever. I swore I thought I saw one of them turn around and look at us, only to turn back around to help her associate. ANYWAY, we were finally welcomed once the guy of the group turned around and was surprised to see us. We joked that we'd been there for like 30 minutes already, his face turned red. We ordered: Double scoop pralines and cream on waffle cone Double scoop pb chocolate and cookies and cream in a cup Dude was extra helpful and apologetic for ignoring us. When about to pay, he discounted several things that were actually specials at the store, like a waffle cone discount, and another one that I forgot. Talk about quiet... Also, before we left, he handed us a bunch of coupons - one attached to the receipt, plus two more that were for an ice cream pizza (?!), and other things. The next day was $1.31 scoop day (every 31st of the month!), and we came again LOL. Served by the same guy who recognized us hahaha. The SO got the same thing, and I got pb cup to go with my pb chocolate. Still super delicious and a decent proportion too. Thanks for helping us out guy. We will definitely be back! read more

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Went with my daughter to get some ice cream, I got the ugliest attitude and rudest employee serving me . I just know he's always working night shifts so I don't recommend coming during night time . read more

Before 2008, I never visited a Baskin Robbins store to buy ice cream, much less buy an ice cream cake. After leaving USA in February 2009, I began living in Sokcho/Seoul South Korea, Philippines, Hong Kong, Macau, Singapore, Thailand, Malaysia, Japan, etc. for well over three and a half years visiting a local Baskin Robbins store. I discovered I liked visiting the above Baskin Robbins locations while away from USA because all the Baskin Robbins store locations regardless of where the stores are serves REAL American ice cream and real ice cream cakes consistently! So many Asian ice cream stores in Far East Asia served real weird flavors such as red bean, black bean, ginger, sea weed ice cream flavors~YUK! What I discovered finding so cool about Baskin Robbins is taking your favorite flavors & toppings you selected, mixing your ice cream flavors creating your personal confectionery delight. The most impressive point about Baskin Robbins are the employees who are surprisingly knowledgeable which ice cream complements another ice cream flavor and also, knowing which ice cream will compliment a certain cake flavor. I never ate Baskin Robbins ice cream cakes not until I was living in Sokcho South Korea: I attended a lot of birthdays! Upon returning to California, I began visiting Baskin Robbins San Francisco Bay Area locations due to my memorable, influential, frequent visits visiting the Baskin Robbins overseas. Yes, I admit I am now a Baskin Robbins fan! So my fond memories of eating Baskin Robbins ice cream overseas is the simple fact that Baskin Robbins made me feel less homesick because Baskin Robbins serves authentic American ice cream flavors. NO sea weed ice cream for me, thank you! BTW: Baskin Robbins offers two 1/2 gallons of ice cream-your choice of flavors for $10.00. Sweet! read more

Baskin Robbins - Best ice cream cake! - Ice Cream & Frozen Yogurt Near Me - Hayward, California

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I got a question.. When did Baskin Robbins get so expensive. If you have not stepped foot inside these chains like myself in a long time. You are going to be in for a shock they have really raised there prices on everything. But besides the really high Ice cream prices if you go in here knowing that your wallet is going to take a bit of a beating over melted and re frozen milk they make a pretty good Sunday, there ice cream is always fresh and the customer service is a bit slow so just understand you are going to be waiting for a bit. Most people love to start there order and then look around just really unsure what they want. I have noticed this in family and younger children. I don't mind to be honest but I'm just trying to get in and out and this isn't the place to do it. The workers move at there own pace and the line moves at a slow one as well. I love ice cream I'm a huge fan; but with all the other better locations and even better mom and pop shops. This is a chain that I tend to avoid. I would rather spend less money and get faster service and better quality good for my bucks. read more

No wonder this place only has three stars. I asked a simple question: can you do two flavors in a kid's cup and I received a rude, hard no as if I was a child and I was being talked down on. I don't know what type of customers they get but it's horrible for people like me who really are just asking the most basic question. Sorry guys! I would have been willing to spend 30 bucks (even more!) since my two kids wanted two flavors each-- maybe fix your customer service and you'll get more business. Big thumbs down! Off to Cold Stone and other small ice cream spots with better customer service we go! Note: it's REALLY OK to just ASK A QUESTION so you know what you're buying WITHOUT BEING MADE TO FEEL LIKE YOU'RE STUPID OR IN TROUBLE. read more

Very clean. Great service.. my husband couldn't make up his mind about which flavors he wanted and he kept changing it. Gratefully the lady was patient with him . Ice cream was same as always but we enjoyed it and had a nice time. Thanks! read more

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Had a good experience here recently... The person that was working (a younger male... I didn't catch his name) was really frisnly and generous with our order. I think my husband was being super picky about something from what I remember because I turned to the guy that worked there and said, "I'm sorry he's so.high maintenance," and we all laughed, it was funny. Anyway, he was generous with his scoops and was helpful asking if we wanted lids or spoons. The other reason I like this BR is it usually has my favorite flavor, chocolate fudge. For some reason the other BR near me usually doesn't which is a huge bummer. It's almost worth it to me to come to this one for my favor! This is located right off Mission Blvd so it's easy to see. It is in a huge parking lot so parking is not really an issue. Looking forward to coming back here for a taste of my favorite flavor! read more

Been going here for a while before I've been checking in. Anyways, service here isn't that bad... Came to get my FREE Birthday Ice Cream cone with the coupon. The employees I ever see are high school students. Doesn't bother me that much, I just get my ice cream and go. I do think they give smaller portions than other Baskin Robbins. I know this because of what people have told me who have worked there. Also, I kinda compared it to the one in Union City. I remember one time they were advertising a seasonal flavor and didn't see it in the front and asked them about it. Turns out if I hadn't have asked about it, I wouldn't have known it was in their back freezer. read more

Baskin Robbins - Birthday Turtle! - Ice Cream & Frozen Yogurt Near Me - Hayward, California

Can't go wrong with ice cream on a hot day! Soon as I walked in I was greeted by both the employees which was super awesome. The guy who was helping me let me try a couple different flavors even though I already knew what they tasted like lol. He was really patient with me. I ordered a sherbet ice cream on a sugar cone with came up to 2.99. It seemed a little pricey but what the hell I was already there and the service was good. I asked for a cup so I could take my ice cream to go, but the vibes were so chill I had to stay. They were playing Katy Perry 'Dark Horse' and the walls were super colorful, why not chill :) Their dining room was clean and they have a lot of seats. They also have windows all around the dining room so its awesome to sit there and people watch. read more

Baskin Robbins - Cool wall art! - Ice Cream & Frozen Yogurt Near Me - Hayward, California

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Been a LONG time since I've visited a Baskin Robbins. I like their flavors here. Ordered 2 scopes. One pistachio almond, which was really good and the other scope was cookie dough chocolate chip, which was good too. Can't wait to come back to try their Jamocha fudge flavor. Service is good and the tables here are clean as well. read more

Ice cream on this warm nice weather.. we got 2 scoops.. macadamia, cream and churro Oreo ice cream.. didn't think it would taste good together but sure did... we wanted to get a different ice cream.. but they ran out, was upset about that. But oh well... at least we got to something new... read more

Baskin Robbins - Macadamia and cream ice cream with churro and Oreo cookie ice cream - Ice Cream & Frozen Yogurt Near Me - Hayward, California

I went last night knowin their hours are limited due to covid. Got their before 8 and they were already locked up and wouldn't let me and another customer at the door in. I understand needing to clean but if your door says 8pm close time you shouldn't lock up early. Extremely disappointed and will never give this branch my service again. read more

Havent been here in years and i surely wont be back. Prices are crazy high and the service is HORRIFIC.

This is honestly my favorite place to take the kids , we love getting rocky road and the service their honestly I felt at home

This review is for our cake ordering experience. My friend and I ordered a gold medal ribbon ice cream cake for my friend's birthday because that's her favorite ice cream flavor from Baskin Robbins, but we were not aware that this cake was very difficult to make due to the fact that it contains caramel. When we arrived in the store to pick up the cake, the cake wasn't ready, then the baker came out and yelled at us telling us that she had to throw out the cake because it was melting and she CANNOT make it and she's already staying over time to do this. I sincerely appreciate her trying to make the cake but she did not need to yell at us! She was blaming us for ordering the cake. I completely understand that it is difficult to make and would appreciate it if they just called us and told us that it cannot be made so we can make other arrangements, instead of walking in and getting yelled at and having to find replacements last minute. read more

I completely agree with Susan we love taking the kids here while we catch up. It's also a very affordable price. Definitely recommend

So i walk in and ask to purchase a gift card and the worker says "sorry only our manager issues out gift cards" , "come back tomorrow she will be here" What kind of establishment is this ?!!! What kind of micromanaging is this smh, so inconvenient. read more

Ice cream and cake and cake! Ice cream and cake and cake! ICE CREAM AND CAKE! DO THE ICE CREAM AND CAKE! ICE CREAM AND CAKE! DO THE ICE CREAM AND CAKE! Employees may be young, but the owner (older Asian lady) was very kind and helpful when I needed assistance choosing a cake for my friends birthday. Thank you! You helped make his birthday wonderful. I was about to choose a mint and chocolate cake but she said "boys? boys like simple. get a chocolate cake - Hershey kiss one!" She was sooooo on point! Thanks again! :) read more

Aww yes, review # 400 and of all the places I decided to review, it's Dunkin Donuts & Baskin Robbins. You may be asking why I chose Dunkin Donuts & Baskin Robbins for my 400th review when people typically do reviews of places like Yelp, or getting their Elite Badge, or about a DYL, or their high school, or something else that bares some significance when you write this many reviews, well in a round about way I am and here's why: The reason why I chose Dunkin Donuts & Baskin Robbins to do my 400th review is to show an example of why Yelp is great and why there are major problems with it. I think the concept of Yelp is great. You can write and rate various different establishments regardless of it being restaurant, a party/event, department store, park, local transportation, and even people to name a few. You can do everything from your mega chains like McDonald's and Walmart to the Mom and Pop operations and write about your local Taco Trucks and Street Vendors. The fact that you can even rate a Dunkin Donuts & Baskin Robbins is one of the very reasons that makes Yelp so enjoyable. But the major negative about Yelp is there is a problem with too much user control and often it comes down to just general commentary instead of a review of a business and this Dunkin Donuts & Baskin Robbins is a prime example. Here's the thing while this is a legitimate address for a Baskin Robbins there are NO DUNKIN DONUTS here or even a Donut Shop in this strip mall. The two comments on here has NOTHING TO DO with reviewing the business that is at the address (and I have been here and will review in just a minute so that I'm not that big of a hypocrite) and are nothing more than just random social comments. Yeah I could flag the reviews and have them removed, but I think it's just better to leave them up as an example of the flaw in their Yelp system. I don't think anything will ever be done about it, I just like to shine a spotlight on it and hope more Yelpers will star shining spot light on items reviews such as this and hope that maybe a change can happen sometime in the future. REVIEW OF DUNKIN DONUTS & BASKIN ROBBINS: First and foremost, there is NO DUNKIN DONUTS at this address, there is only a Baskin Robbins. You may see the Baskin Robbins sign on the outside off of Mission Blvd, but don't be fooled into walking in here thinking you can get donuts. I've passed by here many times and have stopped in on more than one occasion for an Ice Cream, sorry there are NO DONUTS here. There's not even a donut flavored ice cream. But other than the misinformation published here, it's your typical Baskin Robbins. It's hard to miss off of Mission Blvd. It's about an average size store with about 3 - 4 tables inside. Do they really have 31 Flavors?.. Honestly I don't know, but they do have a good amount to choose from. Now that they offer a couple choices with either Reeses or Snickers in them, just seems like I keep getting the same flavors. Prices here are reasonable, you're looking around $2 for a single scoop of ice cream. They also offer Sundaes and Ice Cream Cake too. Place is always clean and service has always been friendly. Nice enough service and friendly enough service gets this BASKIN ROBBINS (again there are NO DONUTS here) a solid 3 star rating and ironically enough my rant Yelp also gets 3 stars. So I got a good two for one on number 400. read more

Interesting my old review has been deleted. hmmmm? anyways bunch of kids working here it seems. music is sometimes blasting..gotta be careful what you bumpin since families do come in with their little kids. One place I dont like is how you gona run out of strawberry topping. I had to drive to a different location. Keep your inventory stock. The service is average and the store is clean. read more

Drawn in by the Easter Bunny cake. Kept by the Rainbow Sorbet.

Great ice cream choices, the guy seemed as if he didn't wanna be at work. Fake friendly... read more

Baskin Robbins - Great ice cream, 1.31per scoop on their anniversary! - Ice Cream & Frozen Yogurt Near Me - Hayward, California

Great customer service! Only thing is the banana split was in a tiny little bowl when It's usually bigger. They are very cheap with the scoops here read more

I scream you scream we all scream for Ice Cream! I've been coming to this location for years, I was sad when I heard it was going to close a few years ago. Luckily they just remodeled it and I think it was bought out by some new owners. Either way I was happy to see they didnt take our Baskin Robbins way =) Staff is ok, no one has ever been rude or anything..it's just they are young and sometimes take their sweet time. Overall I love this location and like it's near my home. read more

We walked in this store to shake off the heat outside. Naturally, I expected the ice cream place to be a cold place inside. However, I was very disappointed when I went here. The whole store was hot. I was hesitating whether I'd buy their ice cream or not because I assumed that if the place was hot, the ice cream would be served melting. Well, I was a bit wrong. It was not melting when served, but melted quickly after paying and on the way out. Ugh. I'm not a fan of melted ice cream, especially when my feet were still inside their establishment. I guess I visited them during the wrong hot day. Maybe their a/c was broken or something. Anyways... I'd still probably come back if I was near the area again, but to intentionally go here for ice cream, no. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Hayward, California

My son, husband and myself ordered two waffle bowls, which were both stale, with double scoops, and a sundae. No problem with the service but they are really stingy with the portion size and I'm upset about the stale cones (be careful). Had a taste for ice cream and just very disappointed. Never again. I wish I could give half a star. read more

This location is awesome! The guy working behind the counter was the best and most friendly worker I have come across. read more

Baskin Robbins - Banana split... Jamoca almond fudge, mint chip and daqurie ice with all the toppings! - Ice Cream & Frozen Yogurt Near Me - Hayward, California

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On June 11, 2019 at approximately 4pm I went into the Baskin robin shop and bought a scoop. The weather that day was over 100 degrees. I sat down to enjoy my ice cream while charging my phone in the wall socket. The female employee came over and told me I can't charge my "machinery" in the store. I was not sure what she meant me by that so I asked her to clarify. She then proceeded to tell me I can't charge my machinery. At this point I figured she was referring to my phone. I was a paying customer and not just a random citizen. The service was horrible and they are over priced. I will take my business elsewhere. read more

Came here half an hour before closing on a Thursday night & the staff was still very polite. Ordered the double scoop of Almond pistachio icecream which allowed me to get a waffle cone free. To be honest, it was cold outside & we had just finished eating dinner so the double scoop was definitely not a good choice on my part. On another occasion, it would have been perfect. Regardless, the pistachio icecream was very delicious as always, but had too many nuts in it for my liking. Would definitely come here again to try more flavors. read more

I wonder if their owner knows the teenage twits that work here routinely close 10 - 15 minutes early? Complete waste of time. I should have gone to the one on Jackson. But now it's too late. read more

I was out shopping with my niece and remembered that I never got her a cake for her birthday. Bad auntie right. So then I asked her, what kind of cake would you like? She said an ice cream cake. And that's how we ended up here. She right away picked the princess Aurora cake from the freezer. We had her name written on it, since it was too small to write happy birthday on it. They were really nice and helpful, always with a smile. Baskin Robbin ice cream cakes are always the best. I would highly recommend this place. I will definitely come back if am around. read more

The ice cream is the same but The servers are too slow for me. They need to work in the really world. Good location.

This is where I bring my daughter when she is good and deserves a treat, and well to be completely honest one for me as well. I've been coming here for many years, I came here with my parents when I was younger and im so glad I can bring my daughter here. Theyre flavors are great and the service is always fast and efficient. Thank you for being here for so long. read more