Stopped by for ice cream with my family this evening and was glad I did. Loard's has plenty of parking in the surrounding area, and the shop has a ton of indoor and outdoor seating. The interior has that old-school ice cream parlor vibe. Our server was super friendly, offering us plenty of samples. She was patient and didn't rush us either, which was greatly appreciated. I ended up getting the Maple Walnut in a sugar cone and that was delicious, it reminded me of a maple donut in the best way possible. Their Toasted Almond flavor was also really good, and would be something I'd get in the future. Overall, this is a solid ice cream shop that is worth a try if you're in the area! read more

A neighborhood staple for as long as I can remember, including when I was little and visited my grandma in the neighborhood. Now I am living here as a full grown adult and still love the delicious ice cream! Mint Chocolate Chip is my fav, especially on a waffle cone. Scoops are generous and service is friendly. They have lots of flavors and options. Stop by and enjoy a tasty local treat! read more

Loard's Ice Cream - Mint choco chip! - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

The ice cream selection is vast and will satisfy any sweet tooth you may have, I highly recommend this spot if you're looking for quality ice cream and to hangout. It's not common to find employees who are enthusiastic about their job, as soon as walked up to the register I was greeted by two beautiful ladies which whom were very friendly and professional. I greatly appreciated how kind they were and for making me smile, every business needs employees like them. Shout out to both of you, hopefully I see you again when I want to get more Bubble Gum ice cream! The inside is clean and bright, with a old school vibe. Everything was spotless, you can tell just by walking in. Superb experience! read more

This place is so nice. It gives old school ice cream shop vibes. It's very spacious. The biggest Loard's I've been too. The staff was friendly and the ice cream was delicious and plentiful. read more

Loard's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

What a sad sundae!! $12.10 plus tax for one scoop of vanilla ice cream, minimal caramel sauce, whipped cream and a sprinkle of nuts. I could make 10 of those sundaes at home for that price. Crazy mark up. But I guess you have to pay for the cute pink and white decor. Next time I'll just buy a quart and go home. read more

See all

This place is incredibly overpriced. A basic Sundae with 2 very small scoops, 1 topping, nuts, and whip cream 12.95. 1 scoop in a cup is 5.30! Will not be back! read more

I had caught on the phone wanted to know if they had black walnut in stock they did I drove down there. It was crazy traffic because there was a rodeo parade in Castro Valley that particular day but hey, I still got my ice cream. The price went up the tub went up to 1850 wow that's gas and then the Quart went up to $11.20 but maybe I should've went to the factory in San leandro but hey I got my ice cream that's all that matters I'm beyond there was nice. I like the remodel in the Castro Valley store and I would like to thank the young lady that answered the phone and assisted me and made sure they had the black walnut ice cream in stock before driving all the way down there so big up to the staff at Castro Valley Loards. can't forget the atmosphere the ambience nice music. It was crowded that day but long story short. I still got my ice cream and I got a scoop of banana to go. I'm a big kid and I love ice cream. read more

THIS scoop was $5.40! Glad I wasn't really tasting for ice cream, shocked at size of servings, more than the price..., I know things have gone up, but you don't expect a pinch on both the price and serving size! read more

Loard's Ice Cream - A 'scoop' of blackberry. - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

The ice cream isn't bad it is a bit pricey but the butterscotch marble is a good combination of vanilla and butterscotch! I will say they do have a good selection of different ice cream flavors for people to try and you are allowed to try three different ice creams per person, but I wasn't a big fan of all the flavors that I tried. The service is really good. The people there are kind and the style is very much 1950s so it's cute for pictures! read more

See all

Loard's Ice Cream has been in this location for decades. Since it's founding in 1950, the owners are the same, still using the same recipe. This location is the biggest i've seen so far in their mini-chain. They also sell chocolates, candies, the usual ice creamery menu. There's table service too. Decor is a throwback to the decor of yesteryears-many nostalgic remembers. Was too busy planning videos, forgot to take pic of my licks. Just have the receipt. :) Was prompted by single Asian female associate on duty to sample some ice cream flavors. Something vanilla, something fruity. Flavors Too subtle. Licks: ube and sea salt caramel scoops (7.50) cup. -both very creamy, subtle flavors, minimal sugar. -sugar didn't overpower ice cream flavor. Nothing artificial tasted. read more

Loard's Ice Cream - Receipt. Forgot to take pic of ice cream. :) - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

See all

They remodeled and the same great service and ice cream as before. If you are looking for ice cream shops which are in the east bay then stop by Loard's Ice Cream in CV. You won't regret it. They have huge selection to choose from to year around flavors to seasonal flavors. Great ice cream shop in the east bay. read more

Loved the ambiance and good vibes here! No complaints at all -- the place has that classic old-school style and it smells fresh and clean read more

Loard's Ice Cream - menu update 2025 - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

Loard's has great atmosphere and the ice cream tastes top quality. They are really the specialists when it comes to old fashioned ice cream sundaes. Parking can be difficult on the weekend. read more

Ice cream is good, I can't complain about that. Service at this location not so good. Got there at about 840, and there was a line out the door they close at 9 PM. I was to be serviced and they decided to ring up the lady behind me who was buying some self-serve pints. They then proceeded to make her ice cream cones I had of mine, which was kind of rude and unappreciated. As we sat down and ate at 8:55 PM I'm guessing the owner is who she was, basically made announcement that they were closed and everybody had to get out. At least that's how we interpreted it. We only went here because we are in the area and we always stay loyal to the great service and they will stay open until the last customer is served. read more

Loard's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

See all

I don't find this place to be friendly and the product doesn't outweigh the experience. There are other options that are more pleasant. The staff make you feel Iike an annoyance and I would rather just avoid this place. read more

Tried this spot on a hot Tuesday afternoon. The ice cream was super tasty and staff were super friendly. They recommended the coffee ice cream and mint and chocolate chip. We got the banana special and caramel sundae. Both were solid. The atmosphere feels like an old school style ice cream parlor. Would definitely come back if I'm ever in the area read more

See all

no customer service! tried to order an ice cream cake one week in advance on Wednesday as I was first advised. no one in the store knew how to take the order! told to call Shelly in the morning. called Thursday morning and she told me it had to be ordered by Wednesday!!! Hung up. Will not take my biz there again! read more

If you want to have an unforgettable ice cream that will spoil your ability to enjoy any other ice cream for ever and ever, this is the place to go. And as with other wonderful places, the service is amazing and their suggestion that you try it- you'll like it is also an excellent suggestion. I tried things I never thought I would like and I am now a number one fan... so yes, good service and wonderful ambiance because when you can be proud of what you make and serve, everything's right with the world. Glory be! read more

Honestly. This place kills it. It's got good vibes and feels as if you're back in the 50's like when Marty Mc Fly was tooling on Biff. Come on in it says from the windows then. The allure from the display case hits ya. The flavor is on point read more

Happy 4th of July! Service was quick. Ice cream is very creamy. One scoop was plenty. It was quaint and plenty of seating inside. We decided to sit outside and enjoy the breeze. read more

Loard's Ice Cream - Chocolate Marble - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

See all

A charming spot with old-school flair! There was no line when we arrived but we saw the line reach about 15 people. The ice cream is top notch, really creamy with a good level of flavor! The price is reasonable for the size as well. read more

Loard's Ice Cream - Menu - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

See all

Classic ice cream parlor. We love to take the kids for special occasions. We recommend the banana split to share as a family.

This was my fist time here. The ice cream was good. I tried the Ube flavor and it was delightful. Texture was creamy and tasted homemade. I arrived about 25 mins before closing and it seemed like the Asian lady behind the counter was already cleaning up and getting ready to close up shop. I asked for a taste of the ice cream before making a decision to purchase and was given a questioning look and asked "You want to try it?"....almost as if it would be a slight inconvenience for her to serve me a taste. Eventually, she handed me a small spoonful to try and I did make the purchase, but I thought the service was so-so. I don't know if it was because it was late in the evening or if the server just isn't happy with her job, but whatever the case is.... I think if customer service was better, it would make customers feel more welcomed. Overall, I think the shop appears to be clean with ample seating. They carry a wide variety of flavors of ice cream, which is great. But this isn't one of those places that has left me craving for more. I don't think I would make a special trip here to get ice cream...but if I happen to be in the neighborhood, I'd give it another shot. read more

Ice cream tasted good, not bad at all. We ordered the vanilla and ube sundae. I would rate the ice cream 3.5/5. The sundae was smaller than what I was expecting, especially for the price. I would rate the service 0.29/5. The older age Asian lady was extremely rude. I told the lady the ice cream was for togo since I knew they were closing soon, but I went ahead and sat down since my friends were ordering and she rudely said "since you got Togo you can't sit down" like damn I can't wait till my friends order? She was also rude to my friends that ordered as if she didn't want to be there or was mad that we were there in the first place. Other than that I prolly won't be coming back here, I will be taking my business and recommend my family and friends other ice cream businesses. read more

Great local business with such an old school ice cream parlor feel. Everything is pink and white with some outdated graphics on the walls. It wasn't busy but there was only one older Asian lady working so it took a little while. All ice creams are covered which is a nice change from other ice stores... Their menu is extensive so it's hard to choose what to go with. It's also affordable too. I ordered their seasonal brownie nut fudge and it hit just the spot! They sell pints too in case you wanna buy small instead of those bigger brands in grocery stores... Def coming back here for another treat! read more

See all

Ice cream was good, but same old stuff with grumpy lady. Been here numerous times, tonight they were locking the doors 1/2 hr early, pretty rude. Never going back read more

Super cute ice cream shop tucked away in a nice little shopping center. Great for individuals or small groups as there was only the shop owner working behind the counter on a Saturday evening. read more

Store Hours says open til 10pm. Arrived at 9:53. Workers were standing by ice cream. When they saw me walking up the door, one of them came with key to lock the door in my face. This is so rude and unwelcoming. I will not be coming here in the future. Please teach your workers customer service skills. read more

They have special menu since they remodeled. They have allergenic menu which is perfect for my kids. I don't feel guilty getting them ice cream during dinner time. Best service staff and best ice cream in town. What more can you ask for. read more

I went to Loard's Ice Cream tonight to check it out for my son's birthday in a couple of weeks. First of all, the service was terrible. The person who helped us wasn't very friendly and wanted to be somewhere else. My wife had to ask the counter person twice to sample a flavor. The ice cream portion was a Kid's junior size anywhere else and felt overpriced. Please go anywhere else for ice cream otherwise you'll get lousy service, and apathetic employees. read more

Been here a few times and the quality is always excellent! I see this place gets 3 1/2 stars but most of the bad feedback seems to be cause of the customer service. I mean what's ice cream - you pick - you buy - you enjoy lolol I mean what more customer service is needed? Lol Anyway the quality of the ice cream is great and especially on a warm day. White glove table side service not included :) read more

Loard's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

What could be better than a Sundae on a hot day ? I ordered Junior Sundae with Pecan Praline ice cream($7.75) and it was a perfect size. The reason why I gave only 4 stars was because it was pricey. It would have been cheaper if I would have just made my own Sundae at home but I thought why not helping each other in this tough time even though it was not much. Service was great and the place was clean. Not to mention that it was super easy to find parking at this time. read more

See all

I did not drive over 1 hour to treat my family at what I thought was going to be a great experience like I used to have when I was a kid. Instead our sundaes were served in one-time use plastic cups and plastic spoons because the owner deemed it was no longer necessary for customers to be served in the proper glassware and metal spoons. I should have returned them and remade...I wished I asked for a refund. read more

Loard's Ice Cream - Supposedly my beloved Black and Tan Sundae. Plastic for indoor dining is shameful. I should have just gone to my local Baskin Robins. - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

I had a bad experience at this location in 2022. Just bad customer service from a older clerk. Well today 10/17/2025 I decided to give them another try. I walked into this location to order two scoops of black walnut ice cream. The clerk pulled out a very small cone to put the scoops on. As I a waiting another lady flew from the backroom of the store and snatch about 6 dollars worth of one dollars bills out of the tip jar. I am thinking what the hell is all of that about. I hope she did not think I was going to take the money. I thought that jester was weird. I was going to leave a tip for the over priced ice cream on the baby cone. I will not be giving this location anymore of my money or time. I will stick with the San Leandro location that has the adult size cones. I have my idea on way she took the money out of the tip jar. But I do not want to play that card. They told me twice they do not want my money. I will listen this time. What is ironic, I am a retired law officer. read more

Great clean place to get some ice cream and we ordered rainbow sherbet and green tea ice cream both in cups! I actually ordered the wrong sherbet but hubby was fine with it read more

Loard's Ice Cream - Rainbow sherbet and green tea - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

Frequented this spot while Knudsen's was closed for renovation. Best deal: single scoop in waffle cone! Only one lady working so be patient . read more

Still mediocre but now they don't even serve for her sundaes in glass dishes or with real spoons. They also have you order first and pay instead of taking your order and bringing the tab. read more

Loard's Ice Cream is by far one of my favorite places. I usually run into the Oakland or San Leandro location, whisking my sundae away to enjoy in the comfort of my home. Yet, there was sometime so inviting about the Castro Valley location, that I decided to stay a bit. Located in the Castro Valley village, Loard's is the perfect place to grab an after dinner cone or a post bowling sundae. They have a very whimsical setup that reminds me of an old ice cream parlour. Walking in, you're greeted by tons custom Loard's chocolates, gummies and assorted candies. The old school diner setup is a nice touch, with the white tables and chairs with the pink cushions. This place gives me all the childhood feels. I had the pumpkin ice cream on a sugar cone, which took me back to the holidays. Cant wait to see what the next lineup of seasonal flavors wil be. read more

Loard's Ice Cream - Pumpkin ice cream w/ sugar cone - Ice Cream & Frozen Yogurt Near Me - Castro Valley, California

It's always just been alright. Main thing? They close at 9, but 8:30, ice cream only. Last I checked, when I close my shop at a certain time, I do all I have advertised until closing then do my job to close my shop. Wack. They technically close at 8:30 or a 1/2 hour before closing. They prep so they can be out the door at 9. Non organic, trash ice cream from an old school shop turned wack franchise. Done spending my money here. read more

I'm only giving it three stars because it's Lords ice cream Lords ice cream is a household name been around for years and the ice cream is absolutely delicious here. But this location in Castro Valley the owners need to hire additional people for whatever reason they did not staff this place correctly on Father's Day and the line was out the door. There was an older Asian lady behind the counter taking orders it took her literally 4/5 tries on my order to get it right. I simply ordered a vanilla ice cream with chocolate and nuts. if she is the manager, she needs to step back and hire some people back there that can properly run her ice cream bar and she can manage it from a distance, she's doing more harm than good. Ambience is great. You have a fun filling one inside the restaurant. read more