Stopped here before heading to a meeting a short distance away arriving at 6: 35 am. Had my usual cinnamon pull apart pastry warmed up with my usual cup of coffee. Barista who took my order and after inquiring if they had the green color stoppers since in my area where I live they give those stupid stickers which in my opinion are useless, he provided some extra ones for later use. Also liked that one does not need a code to use the restroom but then again ... No loiters or Homeless like in other parts of the Bay Area. Oh snap: "I'm in Danville" - LOL. Thank you to the male barista who served me this morning! read more

Starbucks - Coffee & Tea Near Me - Danville, California

It's a nice Starbucks to sit in to catch up with friends, sit down for a bit, or work. The Wi-Fi isn't the best, but certainly isn't terrible either. I like their music playlist too. The baristas were kind and efficient! My order came out in less than 5 minutes. I had the Iced Ube Coconut Macchiato. All of the flavors are balanced and the presentation is good too (especially in a grande plastic cup). The toasted coconut bits were my favorite part. The purple color and the flavor of the Ube pair nicely with coffee and coconut. This is my favorite drink of their new options so far! If you want Starbucks, check out this location! read more

Starbucks - Iced Ube Coconut Macchiato - Coffee & Tea Near Me - Danville, California

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No such thing as customer Service anymore especially Blackhawk Starbucks, young lady long ponytail dark hair thinks it's funny to be late with your order thinks it's funny to make fun of you behind the counter. Ignore you laugh rude as can be rude. tried to talk to a manager. They just laughed. read more

Service 0/10: The employees seem to hate their job. They also won't call out your name or notify your order is ready in any way. If you don't stand by the counter and watch, too bad. Mom & pop prices with McDonald's quality and service. read more

I live close by to this location and frequent here at least weekly. The store is super clean and I never wait long for my orders. Their mobile app service is so organized and well run, it definitely keeps my day running smooth. I especially appreciate the kindness the baristas and staff have towards my young tween daughter. This store is full of kids and the staff are always patient and sweet to the kids and never seem annoyed or short tempered with them. Keep up the good work Starbucks! Love their food and their drinks options! read more

Since the closure of Crow Canyon this store has gone downhill. Wait times are longer, service has deteriorated and the drinks are pathetic (see photo of half full chai). Today's chai tasted more like a mocha. Time to short stock read more

Starbucks - Pathetic Chai Latte - Coffee & Tea Near Me - Danville, California

This is my go to Starbucks and I typically order through the mobile app. It's a great place to hang out and there are plenty of tables and seats indoors and outdoors. It's a great people watching spot with the customers spanning from the local realtors, high school kids, and senior citizens. I enjoy the breakfast sandwiches for a quick meal, including the low-fat sausage. read more

Not a pleasant Starbucks. It was very busy going in but the main thing was people were very loud. I could barely speak to anyone there were loud conversations and people talking on their hands free phone. I was waiting at the counter for a while before they would take the order. It was incredibly slow and took longer than it should have. I've been to so many Starbucks locations this one was pretty poor. read more

Employee showed up late and did not open the store until 45 minutes later than time on the website.

I've spent a lot of time in coffee shops, but the crew at this Blackhawk Plaza location really operates at a different level. I was there for about two hours today, and the "vibe" is easily one of the most positive I've encountered. The Standout Service: A massive shoutout to Eric. He was awesome--not only was he incredibly attentive during my first visit, but when I came back later in the morning for a second cup, he remembered my name without skipping a beat. It wasn't just me, either; I watched the staff greeting "regulars" by name all morning. It gives the place a genuine, family-like atmosphere that you don't always find in a busy Starbucks. The Details: * Proactive Management: You can tell the leadership cares. The manager was out on the floor every 30 minutes or so, personally cleaning the windows and door handles. It's rare to see that level of dedication to a clean environment. * Impressive Speed: There was a steady stream of people coming in and out the entire time I was there, but the staff never seemed overwhelmed. They are extremely fast and keep the line moving without sacrificing the friendly attitude. If you're in the Danville/Blackhawk area and want a spot that's efficient but still feels like a local community hub, this is it. Five stars all the way for Eric and the rest of the team! read more

There shouldn't be one negative review for this Starbucks location. The employees work their butts off for some of the most entitled people I've ever seen. The only ones complaining are people who have no patience. The employees here are INCREDIBLE some of the nicest people I've ever met. They always greet every customer with a big hello ! 10/10 service. I only go to this Starbucks almost everyday because of the excellent customer service. read more

This store has really upped its game. They are fast & correct with the orders and super nice about it. Always!! Well done.

So depressing today at about 11:30 am in the store. 4 partners working with all sad faces. I was hoping for a hello as I was waiting for a few minutes by at least one partner. Perhaps having a more welcoming environment compared to the recently closed across the street might be considered. read more

I placed a mobile order for a banana bread and a breakfast sandwich at this location, and it was not ready when I arrived. I ended up waiting about 20 minutes for my order, which defeats the purpose of ordering ahead. While I was waiting, the woman calling out drinks was openly making fun of customers names. It was uncomfortable to watch and felt really unprofessional. Overall, not a great experience definitely hoping management addresses both the long wait times and the staff's behavior. read more

Literally the worst of the worst! Another day where I ordered a drink, they gave me a window when it would be ready. Waited 10 minutes AFTER that time window and no drink. Had to eat the scam price of $8 and leave so I wouldn't be late for my event. Good news, I have Learned my lesson and am DONE with these people! Please quit Starbucks and use your locally owned small business! That's what I am doing moving forward! read more

Very nice location for this Starbucks. It's a great place to get coffee and talk with someone. Staff are friendly.

Pathetic customer experience. My very first morning coffee was ruined at Starbucks, Blackhawk, Danville. As my cup was being filled with coffee, the barista pulled it away, replaced it with another person's order, and made me look like my money was insignificant. That moment was enough for Starbucks to lose me as a customer. From now on, I'll only step into their store when I need to charge my car--very transactionally- only if I need them. I'd rather go to Peet's, where respect still exists. This incident spoiled my entire day. I was treated like nothing, and that's unacceptable read more

My review is mainly customer service. The young lady that is taking orders doesnt look happy helping out. She just looked mad being even at the place. And when she gave me the sandwich, she just threw in counter with no thank you or have a good day. While I maintained being nice, greeted her and said thank you. Although the person that made my drink was nice. read more

Not sure what's been going on here, but the new workers have not been making the drinks correctly. Maybe they need to go through training again. Last week, I ordered a lavender matcha with whipped cream and it did not even have the whipped cream! Today, I ordered the same thing, and this time they didn't even add the lavender cold foam??!?!? I don't understand how they could even forget that step! read more

Blackhawk Starbucks location is one of the worst as far as service goes. I ordered three Americanos and one bagel cream cheese waited for 20 minutes. They're not busy three people behind the counter. All they do is chat talk and then remember that they have orders. I don't recommend this location to anyone. read more

"I'll have one tall blonde."The guy behind me says, "I want one of those too!" LOL. I frequent this Starbucks even though they had a slow season. Many employees were in the training phase so expect some delays at time. What I ordered- simple drip coffee. If you arrive before 10am, they have a light roast called "Blonde Roast." Ambiance- it feels mid century modern now. The vibe use to be more cozy. Now they have communal seating and wood furniture. Price level- what to save an extra few cents? Order a, "short." This is a cup size smaller than a tall. Parking- no problem at all because this Starbucks is sandwiched among many other shops. read more

Starbucks - Shared seating vibes - Coffee & Tea Near Me - Danville, California

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Do yourself a favor and go to another Starbucks. They forgot to make my drink and then when they finally made my drink it was gross. Actually regret tipping online prior to getting the order read more

This Starbucks is the slowest, most inefficient store I have ever been to. Today was no exception, I ordered 2 lemonade drinks exactly the same, after waiting 25 minutes for the order, I get ONE! The barista goes to the cashier, she said she said there was a mistake and only one was ordered. I ask if I'm going to have to wait ANOTHER 25 minutes.... there was some ho hum discussion and after I paid for another drink they said they would make it. In my frustration I said quietly.... "This is the slowest Starbucks I've ever been to" The manager Kalela (sp) overheard this and said she didn't appreciate me being rude to her employees. RUDE..... I was just stating my opinion and frustration! When I mentioned the Starbucks across the street as being so much more efficient and friendlier...... she said: "Then go over there..... I hope you don't come back here..." I've been frequenting Starbucks for nearly half a century and this is the first complaint I've ever made. NOT a good customer experience at this store or with this manager, thanks for the advice Kalela (sp) ...... I won't be back! read more

I don't understand... Looks like her position is responsible position . But she is ignored customer order, and most time uncomfortable my feelings. Even this morning I order two times ask her but wrong order my coffee. read more

Under-rated location. Interior is modern and clean, the staff are well trained and friendly, and they never get my custom orders wrong. This is the best Starbucks in town, and significantly better than the one down the street near McDonald's, where they get your order wrong, prioritize idle chit-chat over service, and consistently make their drinks too sweet. read more

Probably my favorite Starbucks location. The baristas are always so nice and they make my drinks well.

Here's another review about the filth that permeates this store. It's always filthy but, today, they took filth to a new level that even third-world countries would have to work to achieve. The coffee bar was out of napkins, milk and sugar. The garbage was flowing out of the hole and onto the coffee bar. As usual, the coffee bar was disgusting. This is always a problem and indicates the incompetence of the store and district managers. It would take fewer than 5 minutes to wipe down and stock that coffee bar, yet it's always dirty. Take a look at the tables, floor and food prep area and ask yourself if you should be ingesting anything made in this bastion of muck. Beyond the filth, their web order scheme is a disaster. You could walk into an empty store thinking that you'll be quickly served only to find 20 web orders in front of you with another 10 completed orders sitting on the counter. I don't want to web order and I don't want to wait around at the convenience of those who do, and then let their orders sit around for 10 minutes while I wait for my coffee. Starbucks sucks. Their coffee is trash and their store is trash. I do applaud them for giving those with a taste for sugary, milky "coffee" drinks, and without any disdain of filth, a place to go. read more

Starbucks - Disgusting Starbucks filth. Where's the health department? - Coffee & Tea Near Me - Danville, California

I always look forward to coming to this location and getting my usual: tomato mozzarella sandwich with an iced caramel latte. The staff is always super friendly and lively and it doesn't take long at all for the food and drinks to come out. read more

Starbucks - Coffee & Tea Near Me - Danville, California

I've been here a few times mostly in the evening on the weekdays. It's not super busy, so getting drinks should be fairly quick. However, many of the seats with outlets lining the walls are filled with people who stick around to work on their laptops. Other than that, there are still plenty of seats indoors and outdoors. This location is pretty clean and quiet. Baristas are friendly--everything's good here! read more

Starbucks - Interior of Starbucks - Coffee & Tea Near Me - Danville, California

Love this Starbucks!! Every partner is so kind and welcoming to all customers. This store really strives to do better and they are always improving their store based on feedback. If you have any issues with your order, they are always happy to fix it :-) read more

This Starbucks is located in Blackhawk Plaza, just to the left as you go in the main entrance. If you know where it's located, it's hard to miss, but my wife and I did *not* know this, and went on somewhat of a wild goose chase as a result. Our GPS directed us to turn right as we entered the Plaza, and we went all through the rest of the Mall without seeing the Starbucks. But then we spied it: it was across the street (on the other side of Camino Tassajara)! We figured yelp's address information was a little out of date, and the Starbucks had moved. So we drove across the street and had an enjoyable coffee at what we thought was the Blackhawk Starbucks. We only learned the error of our ways later upon a return visit to Blackhawk Plaza! Moral of the story: pay attention to yelp, not your GPS! Like its sister location across the street, the Blackhawk Starbucks is large with abundant seating (I counted 11 tables and over 25 places to sit). There is some counter seating, two arm chairs and a sofa, and even some outside seating. If you're lucky (as we were), you might happen to see a certain Giants TV announcer enjoying his coffee while relaxing outside. Or take your coffee and stroll around the mall, which is more than beautiful, and perfect for a caffeine walkabout. We saw a number of people doing just that on this sunny afternoon. This place can get busy; there was a long line when we came earlier in the afternoon around lunchtime. But the line was gone in midafternoon, and we relaxed over a perfectly made coffee and pastry. With this Starbucks and the one across street, locals have an abundance of riches when it comes to coffee choices. One advantage of the other Starbucks is they have a Clover custom coffee brewer; I did not see a Clover in this Blackhawk Plaza location. Still, this is a great place to get a coffee and kick back. read more

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Waited 35 minutes for my drinks. Didn't even start making my breakfast items until I asked to speak with the manager. Would rather drink gas station coffee than come back here again. read more

Completely screwed up my mobile order. Almost as if they didn't even read what I ordered. Completely wrong sandwich. Ordered a turkey sandwich and got an egg flatbread instead! They also skipped on the cream I requested in a regular ice coffee. I should've double checked everything was right but I was in a rush on my lunch break and generally haven't had trouble with Starbucks. However this time was too much to overlook. read more

Starbucks at black Hawk plaza needs a complete over haul on their products and staff training regarding customer service. Went in on Saturday morning Out of most of their pastries out of cream cheese the guy behind the counter rude and with an attitude the napkin area extremely ditty ! My husband drinks coffee no milk The coffee was cold with a strange taste to it Do not recommend this place at all May be because it's in BLACK HAWK people just don't say anything ! read more

My sisters and I took my son to the plaza so he can play and enjoy the duckies. So we got thirsty and decided to go to Starbucks. We walked in and while we were deciding what to get, my sister had a napkin to throw away so she walked to a garbage can a few feet away from us. All of a sudden, the employee behind the counter, a little boy, frantically chases her, waving his arms and yelling "MISS! MISS!!! YOURE NOT ALLOWED BACK THERE!!! That area is off limits!!" My sister, who's just sweet as pie, walked back confused but smiled and apologized and said, "I'm sorry, I didn't know." But I got annoyed by his attitude and unnecessary panic and asked, "the garbage can is off limits?" And he goes, "well there's a garbage can on that side and there's one on that side" (pointing across the store). I was like "right, but there's also one right next to us. I didn't realize garbage cans can be off limits." So he goes "yes but this AREA is off limits past this line (walks over there and dramatically draws an invisible barrier with his arms) and the garbage cans are pushed past that line." So of course, I'm irritated by his drama and not letting it go lol. So I was like "oh ok, is there a sign that says that area is off limits?" And he goes "well no but..." and I interrupted "so how are we supposed to know that that area is off limits?" And he didn't have anything to say... Everyone was looking at him like "chill" lol... so all three of us just walked out, left the plaza, and went across the street to the other Starbucks and enjoyed our drinks and food over there. Definitely will not be going to that Starbucks in the plaza again! *smh* Moral of the story: if you go there, make sure to ask if you're allowed to use the garbage can if you don't want a little boy chasing you and making you very uncomfortable. P.S. I promise, none of this has been over exaggerated. It was a very bizarre experience lol read more

I feel compelled to post my experience at the Starbucks at Blackhawk Plaza. As I waited for my order to be completed, I stared at the signs everywhere stating that I have to show proof of vaccination if I wish to enjoy my coffee in their store. I realize it's a policy being enforced by the county so I can't blame Starbucks and I will spare everyone of my political rant. It's when my order was completed is where I have an issue. The barista called my name and then proceeded to pick up my drink from the top of the lid. The same lid I am suppose to be sipping my drink from. And the barista did this with every drink! I am not a "germ phobe" but there is something wrong here. So while it is considered unsafe to drink coffee inside the store unless showing proof of vaccination, it is apparently fine to sip coffee from a lid that has the barista's palm prints all over it. I don't get it. read more

I don't give it 1 star only because I enjoy Starbucks coffee. That said I've had several bad experiences here from the staff primarily including the manager. My latest experience was par for the course and makes me believe that I'm judged racially here. I arrived and waited at an empty register with roughly 6 customers already seated. I waited for about 5 minutes before someone finally acknowledged my presence at the register. All the while the 4 employees walked back and forth and smiled cordially but never helped until finally one employee said "Oh how can i help you?" So I place my order of a grande Cafe Latte, a Double Espresso, and a grilled cheese. When my double espresso arrived I asked politely for whole milk. Was told "sure, hold on one second". I waited with my cup open for about 3 minutes while others came in behind me and asked for other things like ice water and a banana and they were helped immediately. Out of frustration I walked over to the condiments car and poured myself non-fat milk. I walk back over to spot where you pick up your order as they called me over for the Grilled Cheese. As I grabbed my food an older white lady asks for whole milk and was served immediately. I was frustrated I left without looking in the bag. In the bag was someone else's order and not my grilled cheese. This is the third time in a row I suffer poor service. The last time i was here, the manager came over and was of no help, instead made me feel ashamed of asking for my order to be corrected. I will no longer return to this location. read more

Least favorite starbucks location in this city. 1. Music is always too loud 2. There are no blinds, so in most seats, the sun is directly shinkng on your eyes for the entire afternoon until sunset. So annoying. 3. So many of the tables are slanted read more

who does not know starbucks??? so i guess i do not need to give comment about the ambience, prices, and so on. today ordered chocolate cookie crumble frappuccino but for me, the taste is just bland. i could only feel ice, milk, chocolate powder may be, and chocolate chunks were blended together. no taste at all, not even sweet or salty or bitter and wonder where the cookie is??? may be the staff is new and seldom making this, but i believe starbucks is a big company really need to train well and make sure correct measurement of ingredients are put in my drink... read more

i love this starbucks the employees are so so so sweet. my drinks are always perfect! its a cozy store and i love to study here for school :) read more