Repulsive. Calorie overload. Sugar and fat slop. Cookies aren't even baked it's just gooey, doughy, slop. Go to Mrs Fields and get a real cookie. read more

Crumbl - San Ramon - Bakeries Near Me - San Ramon, California

I have been here a handful of times for various reasons. I'm not overly impressed with the cookies. They do have unique flavors though which is fun. They are big and chewy cookies but sometimes they can feel dense. Ordering is via the app or the tablet at the front counter. There's not many customer interactions when checking out. If it's busy and you have questions, it might be hard to get someone's attention - just depends how busy they are. I also came during a very busy day when they were doing giving away free cookies, it was pretty hectic. Parking here isn't usually an issue. The cookies are intended for to-go orders. There's not space inside to eat them. If you like big unique chewy cookies, this might be the place for you. They did recently release the thin chocolate chip cookies which is more up my alley, but I felt the amount of chocolate chip was pretty sparse though. read more

Soo soft, Sweet, and yummy! I love trying the new flavors here. Service is quick and easy. The store is clean. Give it a try! read more

Crumbl - San Ramon - Twix, Dohble chocolate, Oreo, Birthday Cake - Bakeries Near Me - San Ramon, California

Tried the Dubai chocolate today. It was huge and thick. It's more like a brownie than cookie. I could taste both pistachio and chocolate. The kataifi was very crispy. Overall, it's good except it's a tad sweet for me. read more

Crumbl - San Ramon - Dubai chocolate cookie - Bakeries Near Me - San Ramon, California

I was all in on Crumbl when it first came out, and then the shine wore off for me. I stopped by recently and was happy to see that the menu had expanded and there were a lot of new items to try. The Dubai chocolate was awesome, and I have been craving it ever since. read more

Crumbl is incredibly overpriced and overhyped. But do we still buy cookies there? Yes....illogically, yes! Most of the cookies are so subpar, expensive, and ridiculously high in calories. But there are a few that truly are delicious. Any with the cheesecake frosting, the cakes, or the Dubai chocolate brownie are so good. Worth the money and calories? Not necessarily. But guilty pleasure-level good. Choose your cookie wisely and keep an eye on the rotating menu! read more

Crumbl - San Ramon - Dubai chocolate brownie, Oreo cookie - Bakeries Near Me - San Ramon, California

I've been to this location several times. The most recent visit was for Crumbl's birthday where they had a 6-for-4 deal and were also giving away this card game with purchases (which wasn't advertised). I've never had an issue with the location, the cookies always seem fresh, service is always friendly and fast, and it's always been bright and clean inside. I think whether you like the cookies and/or think they're worth the price is personal preference - they can definitely be super sweet and taste like they were made in bulk, not so much homemade type cookies, but I appreciate them for what they are and can go for them on occasion myself. If you're a fan of Crumbl cookies, this is a good location from my experience! Just took one star away because they can be soo overly sweet imo sometimes, although that's also kind of expected. read more

Crumbl - San Ramon - Display of available cookies - Bakeries Near Me - San Ramon, California

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I love Crumbl....and am USUALLY happy with the cookies. However, today I went to this location and spent close to $50. One of the things I bought was the pink velvet cookie. I bought it for someone to surprise them. Got to the party, and gave it to him. He opened the box, and all that was there was a cookie. No frosting, no cookie crumbles, no fanciness. Just a boring sugar cookie in a box...which cost almost $6. It was extremely disappointing since we drove extra far to this specific location because the ones closest to us were sold out of other kinds we were wanting to order..... and I really don't understand how no one realized it. But it was a huge bummer!! read more

Crumbl - San Ramon - Bakeries Near Me - San Ramon, California

Overrated. It's not like terrible but it's not good. It's certainly edible. I like Trader Joe's cookies (bake it yourself raw cookie dough) better when it comes to chocolate chip. I tried most of the flavors here and none are worth coming back for read more

Review for the carry out experience: I use the crumbl app so I always order for carry out. The app is super easy to use and gives live updates (I also get free cookies every now and then since I rack up points lol) I check in when I'm arriving and by the time I'm walking in a nice employee is ready to give me my order. Employees are always super friendly and store is nice and clean. The cookies are delicious and I look forward to the new flavors every week! read more

Crumbl - San Ramon - Cookies and cream tres leches, pink sugar, monster m&m - Bakeries Near Me - San Ramon, California

We did an order pickup . Even though our cookies weren't ready when we arrived, it's okay because they were still ready within our pick up time. The place was clean and tidy when we arrived. The staff were kind and gave us no problems. There were other customers in the store and they met everyone's needs. I would definitely would stop by again if I'm in the area. read more

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Everything was very clean and quick. I did a carryout order and the workers were very kind and helpful. I ordered two 12 count of mini cookies and they were ready within 5 minutes of me stepping in. The cookies were cute and a wonderful gift for educators. read more

Crumbl - San Ramon - Accent wall - Bakeries Near Me - San Ramon, California

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Quality/Quantity - All their cookies are good. Generous sizes. 120+ rotating flavors. Simple menu, simple concept = Done well. And rotating weekly to keep us coming back. :) Strawberry Ice Cream Bar - A little too sweet for me, but good strawberry flavoring. This cookie was the only one that came cold, and it was my daughter's favorite. She also likes the strawberry ice cream bar the cookie is based off of. Blueberry Crumb Cake Cookie - Two cookies. Probably my favorite of the 3 cookies. But maybe it is because it was the least sweet. Semi Sweet chocolate Chunk - Again, good. But too sweet for me. Atmosphere - Open kitchen. Take out only. Open 6 days a week from 9am to 10pm, closed Sundays. Service - Good. Catering is also available. Price - $18 for a 4 pack; expensive but that is the price for quality. Owner Comment - Congrats on your success since 2017 with 800+ US locations, international locations, and your franchise model. Congrats on your success at this location since 2021. I have a few friends that are owners and they are VERY happy with the brand. read more

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Crumbl is a good spot to pick up sweet treats to bring to work meetings. They are always a big hit. I like the changing flavors they do weekly. This time I got some of the kit kat cookies. I would get that one again. Easy to order on the app and it's ready when you arrive. read more

It's my first time trying Crumbl and it was pretty good! There is a self ordering kiosk. Quick service! It's bright and clean inside. They had some of the best flavors for the week I went. I got the mini chocolate covered strawberry, lemon glaze, waffle and Banana Pudding! The cookies are a little too sweet for me. However, the banana pudding was perfect! Absolutely delicious!! I love the textures of the cookies and I love how they have different variety of flavors each week. read more

Crumbl - San Ramon - Banana Pudding, 3 mini cookies - Bakeries Near Me - San Ramon, California

Presentation was a bit bad. The flavor was delicious though. Also, the place needs some table and chairs.. that would be nice. read more

Crumbl - San Ramon - Not sure why this frosting looks like this but I was expecting better presentation. The flavor is delicious! - Bakeries Near Me - San Ramon, California

I'm a sucker for soft, buttery, and frosted cookies, which Crumbl is purely known for! I've had an introduction to Crumbl's cookies through potlucks and that's when I instantly knew I needed to stop at Crumbl myself :). Crumbl changes up their menu fairly often, you can check out their latest flavors on their website. They generally have 6 flavors to choose from and the option to order the regular size or the mini packs (3, 6, 12), the more you order the greater the savings. I really like their Strawberry Cupcake cookie (buttery sugar cookie topped with a swirl of strawberry flavored frosting with white sprinkles). What I appreciate about Crumbl is how late they stay open (10pm on weeknights, 11pm on Friday/Saturday). Located in the Shops at Bishop Ranch plaza, Crumbl is tucked away in the back near Mod Pizza and Sajj Mediterranean. When you enter, you can smell the cookie scents immediately floating in the area as their kitchen is visible for everyone to see the magic happen. Customers are expected to place their orders on a touch pad that has the capability to scan QR codes to redeem items for. The wait time varies, but generally between 3-7 minutes. What makes it hard to give Crumbl 5 stars is how pricey the cookies and packs are. While I understand ingredients may have gone up due to inflation, it's tough to justify $5 for one cookie or $18.99-$48.99 for their cookie packs/party box (4-6+ cookies). It's something to keep in mind, but if you're craving sweets it's definitely worth a try! Helpful tip - Sign up for their Rewards program to earn a free cookie on your birthday without a purchase! read more

Crumbl - San Ramon - All 6 flavor options - 12/2023 - Bakeries Near Me - San Ramon, California

Great service and speediness with receiving order in bulk with just walking in. The San Ramon crew rocks.

I'll always have a sweet tooth for cookies, so Crumbl perfectly fits my cravings. I've been here multiple times so I'm familiar with how fancy some of their cookies can look. I started with four cookies: semi-sweet chocolate chunk, oreo chocolate crumb, red velvet sandwich, and the texas sheet cake which totaled around $15.93. Chocolate is always my go-to for sweets, so all these choices were suited for me. The semi-sweet had the perfect texture for anyone who likes original chocolate chip cookies. The oreo tasted like it was a cake cookie since the frosting was so thick. The texas cookie was a bit more on the less sweet side, but overall still really good. The red velvet was probably my most favorite since it looked like a red velvet cookie sandwich with sprinkles in the middle. I really hope this rotation of cookies will come back soon because it's been my favorite so far. I'll definitely be back soon to try out what other cookies they have next! read more

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Ive found that this place is VERY hit or miss. sometimes im obsessed, other times, like today im very disappointed. I doordashed a cookie because I am sick in bed and was craving the toffee flavor cookie. to my horror, my cookie was RAW! Going to be a while before returning, this cookie gave me a headache! not to mention, it is very sloppily made, no carmel drizzle. i dont need a Michelin star meal but a little effort would have been nice. read more

Crumbl - San Ramon - raw cookie no drizzle - Bakeries Near Me - San Ramon, California

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Self-ordered at the kiosk for a single cookie and was given my cookie within 2 mins of ordering. It was nice and warm. Ambiance was clean but one of the ordering kiosk was broken so the wait in line was longer than me waiting to get my cookie. read more

Crumbl - San Ramon - Bakeries Near Me - San Ramon, California

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Yummy! So many delicious flavors. Perfect for an afterschool treat or a fun surprise. I love the mini option. Easy to order thru the app. read more

What is with the customer service at this place, I've never met rude workers at the other Crumbl Cookies location but this one in particular is next level. The girl seems agitated to help and answer every question with the tone of annoyance. Work on your staff's customer service skills particularly in patience and kindness. P.S. the cookies' visuals are not what as expected read more

Amazing cookies! Very fresh and great customer service. Love the clealiness and quick customer service.

The service here has always been good. Today they were really busy but the employees have a great attitude.

The cookies are really good and rich! I have never had a bad experience with crumble cookie.

I go to this Crumbl location often and am extremely disappointed with my experience today. I always buy cookies for my employees and children at this location, but this visit was unacceptable. My daughter went in alone for the first time to place an order. She's still a kid and accidentally chose the wrong cookie. When she got to the car, she noticed the mistake and went back inside within five minutes. The employee said they couldn't exchange the untouched cookie. I then went in to speak with the store manager, Casey, who told me that because my daughter had left the store, there was nothing they could do. I explained that it was her first visit alone and an honest mistake, but she still refused to make it right. It's disappointing that a business would rather lose a customer over a single $5 cookie than show an ounce of flexibility or customer care. I left the cookie on the counter and walked out--not because of the cookie, but because of the lack of empathy and basic customer service. read more

My husband loves Crumbl but I think it is too sweet for me especially when there are frosting or toppings on top. We came here after dinner and treating this as a dessert spot. Kiosk are on the side for contactless purchase. There were no lines so us picking up the cookies too under a minute. I wish they had an option where you can have the icing or toppings on the side since I cannot really eat the whole cookie as is and have to scrap off the icing. read more

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Do NOT buy the pies. What a huge disappointment. The apple pie was essentially unfilled and uncooked. This is such a massive rip off. read more

Crumbl - San Ramon - Apple "pie" - Bakeries Near Me - San Ramon, California

This was my first time ordering from crumbl cookie and unfortunately customer service was not up to par. I had ordered 4 cookies and a cookie cutter, I received the cookies(one was damaged and lost is visual appeal) and as for the cookies cutter I did not receive it so I called crumbl for assistance on what to do and the phone call was very passive aggressive with a couple comments that made it feel as if the employee thought I was a child or just unintelligent. A missing item and a rude phone call is all it takes to deter me from crumbl. read more

Crumbl - San Ramon - Damaged cookie - Bakeries Near Me - San Ramon, California

We received a 6 pack assortment of cookies from a good friend for Chinese New Year. We had never had Crumbl cookies. The cookies are good sized and thick. I think we had the following: Lemon Maple Mousse Cookies and Cream Chocolate Chip with walnuts and chocolate chips on top Chocolate with cream on top The cookie base was soft and slightly chewy. The flavor of the cookie is all in the topping. For example, I really couldn't tell if the cookie was lemon but the topping was definitely lemon. Overall, the cookies were enjoyable and not your typical cookie. read more

Crumbl - San Ramon - Assorted cookie box - Bakeries Near Me - San Ramon, California

This place is disgusting! Filthy floors, the store interior window sills are covered in garbage, and even the baking area is covered in flour and just muck. How are these guys allowed to operate? They don't even have napkins for customers. Yuck! read more

Crumbl - San Ramon - Bakeries Near Me - San Ramon, California

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Fresh-baked and melt-in-mouth soft. Picked up a half-dozen to bring home after the farmers market! Loved the sheer variety of flavors and the fact that the cookies were still warm as they boxed them up. Their cookies are Large- definitely big enough to share! We cut ours into quarters to "assemble our own cookie." While all the cookies were wonderful (blueberry, double chocolate, peanut butter, chocolate chip, cookie dough and classic sugar cookie), the crowd favorite was the classic sugar cookie. I was surprised, because I'm a classic chocolate chip type of girl, but the sugar cookie was the standout! Simple, buttery, and the perfect amount of creamy frosting on top. Would definitely grab another assorted box to do a "cookie tasting" to pair with wine with the girlfriends! read more

Crumbl - San Ramon - Back row (L to R): Blueberry, Peanut Butter, Cookie dough Front row (L to R): Double chocolate, chocolate chip, sugar cookie - Bakeries Near Me - San Ramon, California

I've heard about Crumbl through word of mouth. Everyone has told me that it was the best cookie they've ever tried, so I had to taste it for myself! When you go in, you order on an iPad. Cookies are around $4 each. I believe they change flavors weekly. They make the cookies fresh. When I tried it, it was very soft, fluffy, and pretty sweet. I think it's definitely up there when it comes to one of the best cookies I've ever tasted! All of the flavors we tried were good but our personal fave was the peanut butter munch! Would come back. read more

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Visited the San Ramon Crumbl location this afternoon and as usual, friendly atmosphere, quick service, and clean. Cassie was the manager and provided outstanding customer service. I highly recommend this location if you're in the area. read more

Had a last minute order to pick up, right as customer before me were leaving I tried entering as I went this Asian female employee maybe in her late 20s or 30s quickly walked to shut the door in my face with a rude demeanor, she was all smiley with the people beforehand. But when she saw me that whole face changed. She asked if I had a online order before closing the door in my face as well. Why ask if you were not going to help?! This was so rude the customers leaving were looking at me in shock of how that employee treated me. It was a male employee and two females working on July 2 closing shift. The male was present to witness while the other employee was in the back. Idk with all the stuff happening in cali right now this does not sit right. If anything hopefully the manager reviews the footage, and has some retraining in place for the customer service. read more

Cookies are absolutely delicious and I love the curbside pickup option. Wish there was seating and better ambience but definitely appreciate the changing flavors and my kids love to try the different options read more

Love these cookies. They are always served warm. The smell in the store is so awesome. Service is fast and so efficient. Plus love the music they play! It is a 10 out of 10 read more

Crumbl - San Ramon - Cookies!!! - Bakeries Near Me - San Ramon, California

Definitely recommend! The cinnamon roll one is super sweet but in a good way! Also the service there was super friendly, and the ambiance was perfect read more

Yesterday we got it it was good but the time before that they were really crummy But the service is always nice The ambiance is good when there's not to many people there But the last time I got it the cookies were good. read more