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NOT OPEN!!!! don't make the same mistake i did by driving more than 20 minutes twice in the past month, thinking its open based off of what google or yelp says.
A quick update as it's been quite some time since I've reviewed this Sprinkles. I'm still not a fan of super sweet frosting, but once a year I go to Sprinkles to pick up a free cupcake and perhaps grab another one. This year, I ended up just ordering here versus the app and I sadly regret not using the app. There are two ordering kiosks and of course you could order with the person there (who was a delight by the way). I picked out my cupcakes and then as I was about to order, I needed to claim my rewards and then I had to enter in my credentials. Darn it, I don't remember my password. So I had to go into the recesses of my brain to figure out that one but I did figure it out. My order was packaged up and ready to go in no time. I got the Berries and Cream as well as the Margarita. Both again VERY sweet. But that's what you get with Sprinkles. I just wish they toned down the sweetness. I did bump up the rating here as the person who was there was a joy to talk to and interact with. Again if you have a sweet tooth and want a treat, definitely drop by and try out a cupcake or two. They also have seasonal flavors so it's fun to try out the new cupcakes.
Went here for a well reviewed cupcakes ,Beautiful in the outside,inside restaurant is ok,we ordered sticky toffee,red velvet,lemon blueberry and salty caramel on the kiosk and service is fast.The cupcakes are a bit dry,i don't know how old is it in their shelf and the icing is too thick that it's excessive for the cupcake that i have to scrape some of it.There's a little fondant on top of the cupcake and im not sure if that's just decoration because it's too hard to bite and it's like plastic.I don't mind paying for a cupcake if it's good but this place fell short .
Tried the holiday flavor: gingerbread cup cake. Just a quick snack. I like the flavor. Will come again to get the other holiday season flavors. Service was quick. Ordered online and picked up at store. There was a kiosk to order too: very convenient. Ambiance was nice, place was huge and seating is comfortable. The only experience I did not like was the cake holder and inside the brown bag.
Thank you so much for your support of SPARC's dessert auction fundraiser! The generosity of businesses like yours helps us to thrive, and our evening was a huge success! Many people bid on your beautiful cupcakes, and thank you also for putting the SPARC logo on each!
Honestly, I was a little disappointed in the cupcakes. The service was great and the employees are very friendly. However, I didn't understand the hype of the cupcakes. It's definitely a fun environment for a younger crowd. We got the salted Carmel, red velvet, and a pineapple one. My red velvet was very rich ! I could only take a few bites !
It's been a few years since I last went to sprinkles. Their Stanford Shopping location is where I used to go a lot. Sprinkles San Ramon is a lot closer to home. I did notice on my recent purchase that the cupcakes are a bit smaller. I do remember them being slightly bigger. Inflation equals shrinklfation I guess. The cupcakes in their reels on IG look bigger. I wonder if the size of the cupcake depends on location. Ordering made easy with the in store tablet or through the app.
If you're looking for dessert and somewhere to relax after shopping around Bishops ranch and don't want ice cream, there's sprinkles cupcakes that has cupcakes, cookies, and even coffee, milk and drinks! You order through their kiosk and it will be ready, they even have an outside station to order. People will also pre order for pick up. The cupcakes were pretty popular for how moist they are especially their red velvet. This location is connected to Patelco and their lobby and there's access to restrooms. I got a mini dozen which had red velvet, vanilla chocolate, and their seasonal pumpkin flavors which were really good to share! Parking is fairly easy as there's a parking garage and plenty of parking.
Stopped by a couple of weeks ago after dinner at The Lot. Most of their cupcakes were sold out, so our family of four chose one each and took them to go. At home, we carefully cut each cupcake into fourths, so we could taste all four flavors. Of the four cupcakes we ordered, the Dark Chocolate and Sprinkle were our favorites. The Chocolate Marshmallow was our least favorite, and the Triple Cinnamon (my choice) was somewhere in between. Will return earlier in the day next time!
Close this Sprinkles I just wanna start off by saying I absolutely love Sprinkles in La Jolla and Beverly Hills. Somehow, just somehow this Sprinkles in the Bay Area is the absolute worst cupcakes I've ever had. Let's talk about the ambience for a second so it's located in a mall and it's one of the outside stores but when you go into it, it's half a Sprinkles with a little counter and then it also shares space with a bank. It's very strange so you can't really tell if the tables are for the people waiting in line at the bank or if they're for the Sprinkles customers. Regardless, it's strange because it's not a lively environment like other Sprinkles because banks are quiet and sterile so I don't know who thought of that real estate option but it's not it. But when you notice the cupcakes it look so bad it's embarrassing. I mean you're paying over five dollars per cupcake and the fact that they let their staff put those for display shows the respect that they have for their customers, so now if you decide to purchase one that looks like an off brand Temu version of an actual sprinkles cupcake, you will be just as disappointed with the taste as you will with their appearance. We purchased a box of four different flavors. I could see in the display that they had the cupcake I wanted it, but it wasn't on the POS so I asked them and they said it's because it's the last one, order it as a red velvet, and I will change it out for you. I had to ask the girl at the counter why all of the cupcakes were not uniformly baked some were spilling over on the side some were under frosted, some were uneven, they just looked horrible and her response was "we've had some customers complain about too much frosting", which answered nothing and also Sprinkles has a signature way of frosting and the amount of frosting used and if people don't like that, then Sprinkles isn't for you. You don't cater to a new demographic when Candace opened up Sprinkles and had her vision of the cupcake to frosting ratio that's to be expected and that's the Sprinkles standard. It's not what you think or what a customer thinks, theres a Sprinkles standard and that's what I expect. Back to the ordering, I thought it was very strange because I work in the culinary industry myself, and it's going to throw off your sales because if you're putting in a different cupcake that was sold and selling a completely different cupcake, how are you gonna be able to properly know sales if it looks like different items are being sold than the actual product? Anyhow I was excited, even though they were the ugliest Sprinkles cupcakes I'd ever seen I got to my car, I opened the box and I realized they put the wrong cupcakes in the box so I had to go back in; the girl took my cupcakes from my box and put them back into the display. She then handed me the right cupcakes and I walked back to my car. I'd been hyping up to my boyfriend how wonderful these cupcakes are going to be because he's never tried them before, I bite into the strawberry cupcake, he takes a bite and then I go to take another and he grabs the cupcake and says there's a hair in it. I didn't believe him, but sure enough there was a hair baked into the cupcake. Long story short, the district manager reached out to me and we talked on the phone for over a half an hour, and she told me how much they were working on their baking and their customer service at this location and to please give them another try that she was sending a coupon code to my email and we got off the phone. She sent a coupon code for four free cupcakes extremely cheap of her, we went back. Cupcakes were still garbage, dry, not uniform and the employees once again look like they've never showered. I've been in the baking industry for over 17 years. I do not understand what their issue is. They have the same equipment as all of their Sprinkles with the same recipes. It's just poor management. The district manager doesn't know what she's doing or isn't putting enough time in whatever the cases they have horrible customer service. This location has none of that and their reviews show it, they should just close because they're giving Sprinkles a bad name. I can't say one good thing about this place, I will never go back.
We're in the San Ramon area and wanted sweets. We decided to check Sprinkles and get some cookies and muffins. They have a vast selection of cookies and muffins. They're made fresh daily and homemade. The person behind the counter was very nice and offered us some selection for our liking. We had their cookies and passed on the muffins. We had this chocolate chip and Red Velvet cookies. The portions are huge and both are delicious. We enjoyed our cookies and will come back for their muffins one of these days.
Sprinkles was closed, went to the ATM. Paid $6 for a cupcake. Found that the cupcake was made mostly of frosting and half of the cake! Classic for shrinkflation and paid $6+ tax for one cupcake! I'm out here supporting a business during time of inflation and I get cheated! If you do go, ask why all the cupcakes are half battered. Didn't happen to me, but happened to my friends too! Something is going on...
One of the first cupcake places that I liked when the "cupcake movement" was starting. Red velvet was my love at first bite and still is! I'll always remember the moist rich velvety cake and lots of cream cheese frosting with that signature sugar dot. Ah nostalgia! Tried a box of 6 for fun - red velvet, chocolate, vanilla, blueberry lemon, carrot, and cookies & cream. They were tasty the day of but a few got dry the next day. The prices are also higher which I get due to the larger size and quality ingredients. However, the cupcake world has since gotten more saturated and they aren't the big fish in the pond anymore. Ordering was convenient via the self kiosk and cupcakes were ready for pickup in a breeze. There is ample seating inside too! If I'm in the area, I'd still get my fave red velvet and the cookies & cream! read more
Stopped By sprinkles this weekend as my Fiancée & I were in the area! Sprinkles cupcakes have always been a good choice, the cupcakes are moist and they switch up their flavors often but keep their Key player's available most if the time. The cupcakes are a bit pricey and can add up quickly if you get a few! They also have a Sprinkles ATM right outside their store front. Just in case you would rather not walk inside. Although, the staff is super friendly and their customer service is pleasant. I would like to see different Vegan Flavors on their cupcakes. That would be awesome. read more
3 months ago
NOT OPEN!!!! don't make the same mistake i did by driving more than 20 minutes twice in the past month, thinking its open based off of what google or yelp says. read more
1 year ago
A quick update as it's been quite some time since I've reviewed this Sprinkles. I'm still not a fan of super sweet frosting, but once a year I go to Sprinkles to pick up a free cupcake and perhaps grab another one. This year, I ended up just ordering here versus the app and I sadly regret not using the app. There are two ordering kiosks and of course you could order with the person there (who was a delight by the way). I picked out my cupcakes and then as I was about to order, I needed to claim my rewards and then I had to enter in my credentials. Darn it, I don't remember my password. So I had to go into the recesses of my brain to figure out that one but I did figure it out. My order was packaged up and ready to go in no time. I got the Berries and Cream as well as the Margarita. Both again VERY sweet. But that's what you get with Sprinkles. I just wish they toned down the sweetness. I did bump up the rating here as the person who was there was a joy to talk to and interact with. Again if you have a sweet tooth and want a treat, definitely drop by and try out a cupcake or two. They also have seasonal flavors so it's fun to try out the new cupcakes. read more
Business owner information
Customer Service
Wow-thank you for taking the time to leave such a detailed review! We…
Went here for a well reviewed cupcakes ,Beautiful in the outside,inside restaurant is ok,we ordered sticky toffee,red velvet,lemon blueberry and salty caramel on the kiosk and service is fast.The cupcakes are a bit dry,i don't know how old is it in their shelf and the icing is too thick that it's excessive for the cupcake that i have to scrape some of it.There's a little fondant on top of the cupcake and im not sure if that's just decoration because it's too hard to bite and it's like plastic.I don't mind paying for a cupcake if it's good but this place fell short . read more
Business owner information
L H.
Hi Margie, thank you for your valued feedback. The bakery bakes…
2 years ago
Tried the holiday flavor: gingerbread cup cake. Just a quick snack. I like the flavor. Will come again to get the other holiday season flavors. Service was quick. Ordered online and picked up at store. There was a kiosk to order too: very convenient. Ambiance was nice, place was huge and seating is comfortable. The only experience I did not like was the cake holder and inside the brown bag. read more
4 months ago
Business owner information
Customer Service
Thank you for your 5-star review! We're so glad you enjoyed your…
Thank you so much for your support of SPARC's dessert auction fundraiser! The generosity of businesses like yours helps us to thrive, and our evening was a huge success! Many people bid on your beautiful cupcakes, and thank you also for putting the SPARC logo on each! read more
11 months ago
Honestly, I was a little disappointed in the cupcakes. The service was great and the employees are very friendly. However, I didn't understand the hype of the cupcakes. It's definitely a fun environment for a younger crowd. We got the salted Carmel, red velvet, and a pineapple one. My red velvet was very rich ! I could only take a few bites ! read more
It's been a few years since I last went to sprinkles. Their Stanford Shopping location is where I used to go a lot. Sprinkles San Ramon is a lot closer to home. I did notice on my recent purchase that the cupcakes are a bit smaller. I do remember them being slightly bigger. Inflation equals shrinklfation I guess. The cupcakes in their reels on IG look bigger. I wonder if the size of the cupcake depends on location. Ordering made easy with the in store tablet or through the app. read more
1 year ago
If you're looking for dessert and somewhere to relax after shopping around Bishops ranch and don't want ice cream, there's sprinkles cupcakes that has cupcakes, cookies, and even coffee, milk and drinks! You order through their kiosk and it will be ready, they even have an outside station to order. People will also pre order for pick up. The cupcakes were pretty popular for how moist they are especially their red velvet. This location is connected to Patelco and their lobby and there's access to restrooms. I got a mini dozen which had red velvet, vanilla chocolate, and their seasonal pumpkin flavors which were really good to share! Parking is fairly easy as there's a parking garage and plenty of parking. read more
10 months ago
Stopped by a couple of weeks ago after dinner at The Lot. Most of their cupcakes were sold out, so our family of four chose one each and took them to go. At home, we carefully cut each cupcake into fourths, so we could taste all four flavors. Of the four cupcakes we ordered, the Dark Chocolate and Sprinkle were our favorites. The Chocolate Marshmallow was our least favorite, and the Triple Cinnamon (my choice) was somewhere in between. Will return earlier in the day next time! read more
Business owner information
Sprinkles C.
Hi Navin, our cupcakes are baked fresh every day, because of this, we…
2 years ago
1 year ago
Close this Sprinkles I just wanna start off by saying I absolutely love Sprinkles in La Jolla and Beverly Hills. Somehow, just somehow this Sprinkles in the Bay Area is the absolute worst cupcakes I've ever had. Let's talk about the ambience for a second so it's located in a mall and it's one of the outside stores but when you go into it, it's half a Sprinkles with a little counter and then it also shares space with a bank. It's very strange so you can't really tell if the tables are for the people waiting in line at the bank or if they're for the Sprinkles customers. Regardless, it's strange because it's not a lively environment like other Sprinkles because banks are quiet and sterile so I don't know who thought of that real estate option but it's not it. But when you notice the cupcakes it look so bad it's embarrassing. I mean you're paying over five dollars per cupcake and the fact that they let their staff put those for display shows the respect that they have for their customers, so now if you decide to purchase one that looks like an off brand Temu version of an actual sprinkles cupcake, you will be just as disappointed with the taste as you will with their appearance. We purchased a box of four different flavors. I could see in the display that they had the cupcake I wanted it, but it wasn't on the POS so I asked them and they said it's because it's the last one, order it as a red velvet, and I will change it out for you. I had to ask the girl at the counter why all of the cupcakes were not uniformly baked some were spilling over on the side some were under frosted, some were uneven, they just looked horrible and her response was "we've had some customers complain about too much frosting", which answered nothing and also Sprinkles has a signature way of frosting and the amount of frosting used and if people don't like that, then Sprinkles isn't for you. You don't cater to a new demographic when Candace opened up Sprinkles and had her vision of the cupcake to frosting ratio that's to be expected and that's the Sprinkles standard. It's not what you think or what a customer thinks, theres a Sprinkles standard and that's what I expect. Back to the ordering, I thought it was very strange because I work in the culinary industry myself, and it's going to throw off your sales because if you're putting in a different cupcake that was sold and selling a completely different cupcake, how are you gonna be able to properly know sales if it looks like different items are being sold than the actual product? Anyhow I was excited, even though they were the ugliest Sprinkles cupcakes I'd ever seen I got to my car, I opened the box and I realized they put the wrong cupcakes in the box so I had to go back in; the girl took my cupcakes from my box and put them back into the display. She then handed me the right cupcakes and I walked back to my car. I'd been hyping up to my boyfriend how wonderful these cupcakes are going to be because he's never tried them before, I bite into the strawberry cupcake, he takes a bite and then I go to take another and he grabs the cupcake and says there's a hair in it. I didn't believe him, but sure enough there was a hair baked into the cupcake. Long story short, the district manager reached out to me and we talked on the phone for over a half an hour, and she told me how much they were working on their baking and their customer service at this location and to please give them another try that she was sending a coupon code to my email and we got off the phone. She sent a coupon code for four free cupcakes extremely cheap of her, we went back. Cupcakes were still garbage, dry, not uniform and the employees once again look like they've never showered. I've been in the baking industry for over 17 years. I do not understand what their issue is. They have the same equipment as all of their Sprinkles with the same recipes. It's just poor management. The district manager doesn't know what she's doing or isn't putting enough time in whatever the cases they have horrible customer service. This location has none of that and their reviews show it, they should just close because they're giving Sprinkles a bad name. I can't say one good thing about this place, I will never go back. read more
We're in the San Ramon area and wanted sweets. We decided to check Sprinkles and get some cookies and muffins. They have a vast selection of cookies and muffins. They're made fresh daily and homemade. The person behind the counter was very nice and offered us some selection for our liking. We had their cookies and passed on the muffins. We had this chocolate chip and Red Velvet cookies. The portions are huge and both are delicious. We enjoyed our cookies and will come back for their muffins one of these days. read more
1 year ago
Sprinkles was closed, went to the ATM. Paid $6 for a cupcake. Found that the cupcake was made mostly of frosting and half of the cake! Classic for shrinkflation and paid $6+ tax for one cupcake! I'm out here supporting a business during time of inflation and I get cheated! If you do go, ask why all the cupcakes are half battered. Didn't happen to me, but happened to my friends too! Something is going on... read more
Business owner information
Customer Service
Thank you for taking the time to leave such a wonderful review! We…
2 years ago
Another winning experience at Sprinkles! I had the honor of setting up a small family gender reveal over lunch this weekend. And I was pleasantly surprised to discover that Sprinkles does gender reveal cupcakes with your choice of pink or blue frosting inside. You can order online but I wanted to customize more with flavors and the decorations on top so I called my order in, which was very easy to do. I was able to speak with someone right away and they were so kind and helpful. I placed my order on Wednesday for a Saturday pick up. They only need 1 day notice btw, in case you're in a time crunch! Pick up was seamless. They have a curbside pick up parking so I was able to quickly grab my order and go! The cupcakes came out so beautiful and delicious as expected. Would definitely recommend! read more
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Customer Service
Thank you for your 4-star review! We really appreciate your support…
10 months ago
2 years ago
Service is kind of non existent and human interaction is limited since you order through an ipad. What I like about Sprinkles is that they have special flavors sometimes and when it's fresh, it's really moist. If you save them for a few days, they become a bit dry, so it's best to eat within 2 days max. The best part is the filling inside and the frosting isn't too sweet. I tried the Nguyen Vietnamese coffee flavor. Didn't really taste like Vietnamese coffee, but if they sold it as just a coffee cupcake, it definitely passed the test. The inside has a lot of tables and is clean. read more
When you go in, don't be confused... the store is in shared space by Patelco. Love the two kiosks... I don't feel pressured as I am placing my order. Also came by early on a Thursday morning and was lucky to be one of the first 25 customers, I received a free red velvet cupcake! ~ my favorite! Definitely a much better experience this time than my very first time trying Sprinkles in Palo Alto years ago when the cupcake scene first became a thing. I recall it being too sweet and had too much frosting. The cupcakes I had today was just right! I was not impressed with the gluten free cookie though, it was too flaky as most flourless cookies are. read more
2 years ago
I can still remember when Sprinkles first opened decades ago, it was the best thing ever. Today we ordered: -Hot Cheetos cupcake- it was so stale!!! -strawberry cupcake- not even a single piece of strawberry and was better than the hot Cheetos cupcake but tasted like artificial strawberry flavor. -double chocolate chip cookie was on the harder side, almost fudge like texture. Overall, I'm not impressed and would not spend $16 ever again on this. read more
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Customer Service
Thank you for taking the time to write a review. We bake fresh daily…
1 year ago
I'm all about the Sprinkles hype! I was ecstatic to see them make their way to City Center Bishop Ranch, very fitting for the location. I've always wanted to use the freaking cute cupcake ATM, so naturally, I tried all the classics! I went with red velvet, sprinkle, strawberry, and salty caramel...don't worry, I didn't eat them all in one sitting (even though, I totally could have). I also got Indie (my pup), a little doggy cupcake. Let's get the obvious out of the way, Sprinkles is stupid expensive but I would definitely go back. I loved all the flavors. My favorite flavors out of the bunch were the strawberry and sprinkle. Indie has a very sensitive stomach and doesn't typically take new treats easily but no harm done. She loved her pupcakes! Pro-tip: if you eat them a few days later like I did, put them in the refrigerator and let them sit at room temp for a few hours. They'll be perfect! Also, don't eat the circle sprinkle that comes on the salty caramel and red velvet unless you want to chip a tooth. lol I'm going back this week to try the pumpkin spice! read more
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Customer Service
Thank you for taking the time to leave us a review! We're happy to…
I'm a big sprinkles fan - it's great that we FINALLY have another location in the Bay Area. Their cupcakes are always cute and tasty and I do appreciate how they always have rotating seasonal flavors. My favorite classic flavors are Chocolate Marshmallow, Sprinkle and Strawberry. You order through an iPad kiosk so there isn't much customer service or interaction with their associates. They have a decent amount of seating and there's also outdoor seating at Bishop Ranch. It's overall a really nice location. However, finding nearby parking is always an issue but I do tend to go on the weekends. read more
1 year ago
1 year ago
service is very fast and the staff is so friendly and efficient her name is Monica, will be back on this store. 5 stars read more
While Sprinkles has been in the cupcake game since 2005, their cupcakes were drier than I remembered them to be. The Sprinkles in Bishop Ranch is hectic. They've eliminated the cashier and all orders go through a kiosk. The idea seems efficient if the inventory matched the menu at the store. It was frustrating trying to order a red velvet that wasn't available on the kiosk, when it clearly said it was available on the main menu at the store. The line was out the door as multiple customers were frustrated with the inaccurate kiosk system. One of the staff ended up helping an upset elderly couple with their order. Once my order was in, it took another 20 minutes for them to box by 2 cupcakes. Don't come here if you're in a hurry. Next time I'll try the cupcake ATM outside. read more
I'm so happy they now have a Sprinkles location in my hometown! I stopped by a couple of weekends ago to pick up some pupcakes for my fur nephew Ragnar, who just turned 2! I also got a vanilla cupcake for myself! I got a pupcake pack of 3 which was $8. Ragnar gobbled his pupcakes up! my brother-in-law couldn't help himself and even gulped down the third pupcake haha I'll come back when my sugar craving hits read more
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Customer Service
We're so happy you were able to stop by with everyone! Ragnar will…
It hasn't even been a month, and I've returned for more! The people who work there are always so nice and friendly. It makes visiting such a pleasure. This trip I ordered a 6 pack. I was only going to get a 4-pack but I couldn't choose between 2 cupcakes. So 6 it is: German Chocolate Red Velvet Vanilla Milk Chocolate Lemon Blueberry Dark Chocolate Black & White I downloaded the app and waiting to hear about the flash cupcake. read more
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Customer Service
Thank you for taking the time to leave us such a personal 5-star…
8 months ago
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