They can make an iced Havana Cappuccino, just ask! Boy it was so good. The cinnamon and condensed milk hit the spot! A small was $5.90 which was steep for how small it actually is, but I think this is what's expected from coffee chains now. The service was excellent, but the docked star was from them not having anymore pistachio milk. I was getting so many ads (I got sucked in!) for their new Pistachio Rose Latte and Pistachio Matcha Latte, and I was disappointed they ran out. The kind cashier offered to put pistachio syrup instead but it's not the same T-T There's a lot of two-person seating inside, but for larger parties there are probably two options inside and more outside. I would be back since the Starbucks across the street has closed, but the Philz at City Center poses strong competition (albeit more expensive). read more

Peet's Coffee - Iced Havana Cappuccino - Coffee & Tea Near Me - San Ramon, California

**For a $10 drink, please don't serve a customer something that looks like this.** The drink itself tasted good, but the presentation and barista skills were disappointing. More importantly, while I was sitting there, the barista was sweeping and the broom went over/against my shoes. I found that very disrespectful, and in my culture, sweeping over someone's feet is also considered bad luck. There was no apology. It was a quiet Sunday afternoon, yet I also waited quite a while before anyone came out to take my order. I understand there are cleaning tasks to do, but when a customer is waiting, shouldn't customer service come first? The Sparkling Passion Tea was also not made correctly--it was far too tart. Unfortunately, I didn't taste it until after I had already left the store. It's disappointing that even such a basic drink was not prepared properly. Please retrain your new employees on both drink preparation and customer service. read more

Peet's Coffee - $10 under fill drinks??? - Coffee & Tea Near Me - San Ramon, California

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The barista filled the cup 60% and left the other 40 empty. They whipped up the foam to make it look like a full cup. after 2 minutes UNTOUCHED it deflated and you could clearly see how much they filled the cup up. This is the same amount of chai I would get in a medium. I didn't pay extra for air. What a scam. read more

Peet's Coffee - iced chai latte large no ice - Coffee & Tea Near Me - San Ramon, California

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Met a friend for a coffee. Neat little spot with some indoor and outdoor seating. Drinks came out fast. Parking was a bit challenging.

From the ordering I could immediately tell the staff who took my order was not trained. She was all over the place, very disorganized, and didn't even ask for my name (which caused issue later). I told her my name myself but she didn't input it with my order anyway... The baristas were absolutely ridiculous...I believe they forgot to visit the class trainer and learn the skill "chat while working"...there were two people ahead of me when I entered but the place soon filled up and they finally stopped chatting ONLY and started working...it took forever for drinks to come out. The guy ahead of me went checking with the baristas multiple times. When my drink finally came out, guess what? Nobody knows whose drink it was since it was the season drink which everyone ordered and there was no name on the drink... luckily my light ice, less sweet option label saved the day. Awful.... read more

Though normally I would never read to a coffee shop of 5. Unless the service is exemplary. However, I live in San Ramon and have for many years. And we are very lucky to have at least 3 locations in the city of San Ramon. Of all 3 locations, this is by far my favorite, and it's truly the most consistent store of all 3. Are they perfect? No. But with the exception of a hiccup or 2, they are by far the most consistent in all aspects. It would also appear that they have their pastry ordering unlock. Because every time I come in, no matter what day part, they always have a selection for something to choose from. Whereas most locations have an empty case by 3 o'clock. Every time I walk into this Peets I notice that the temperature is always controlled. So it's not too hot or too cold, the baristas are always so sweet and kind and greet me. They're also excellent with recommendations. The ambiance is so light and refreshing and doesn't feel hurried or stiff. This company prides itself on the quality of their beverages, and they do not disappoint I do frequent all locations in San Ramon. Depending on where I am located, any given part of the day. However, my choice location will always be the location on sunset. Thanks Team Sunset! read more

Bad service, burning milk and ugly looking cappuccino, they forgot my order, I waited 20 minutes read more

Peet's Coffee - Cappuccino - Coffee & Tea Near Me - San Ramon, California

Keep more of the small sausage and cheese buns, they are a good small snack and sell fast! Also the San Ramon, CA Crow Canyon Road location is very busy, you need more barristers read more

I've been to this location a few times now, and Kim is amazing! I truly appreciate her exceptional customer service--it always makes me happy to see her. She's so sweet and welcoming! This time, we got a caramel frappe and an almond croissant, and I have to say, Peet's has the best almond croissant. Always a great experience here! read more

Peet's Coffee - Coffee & Tea Near Me - San Ramon, California

BRO SERVICE IS HORRRRIBLEEEE. off the rip i walk in and this girl immediately changes her attitude when she sees me, she was talking to her coworker just fine before i came in . i proceed to order a skinny vanilla latte, i tell her can i switch from nonfat to almond milk.... and she tells me "so you don't want a skinny vanilla latte then, you want a SF latte"? bruh it's not that deep just switch the nonfat to almond milk, they both have SF vanilla lmao. like i've worked at peet's for 3 years.... her attitude was craaaazzzyyyyy, i came in so nice too :(. im a barista also but damn i've never talked to customers like that even if im having the worst day of my life. peet's pls train her to be nicer :) read more

No complaints here. This is a professional and efficient Peet's store. I was staying at a nearby hotel for a conference and stopped by a couple times. All of my orders were accurate and ready within ~5-10 minutes. Service was friendly too. Flavor-wise, the items are exactly what you'd expect. I personally prefer them over Starbucks but I'm sure other folks might disagree. If you're looking for a "go to" item, consider trying their standard latte. It's very tasty. read more

The service is TERRIBLE! I placed a mobile order and there were at least 5 girls behind the counter talking and doing random things. No customers in line or orders ahead of me. After about 7 min I asked the woman who must have been a shift manager that I placed a mobile order and she looks at the screen and says I have your food (which was hidden and not on the mobile pickup area) but your drink is in queue and will be out shortly. I step back and wait. No one is working on making any drinks and i wait another 5 minutes and ask again who is working on the drinks she says someone will be working on it, we are having shift changes....IDGAF - then set expectations accordingly. Shift changes aren't that chaotic where all business stops to wait 15 minutes for you to figure out who is doing what. After my complaint, same girl who was there the whole time starts my drink - which was basically seltzer water with iced tea poured into an iced cup. It took her less than 60 seconds and then she just placed it on the counter without any label or announcement whose order it was. Yet she kept yapping on to some other person about whatever she couldn't stop talking about. No eye contact or any customer service. After me, a couple of other women came in waiting for their mobile order. They all agreed this place has gone downhill. The staff needs better training read more

7/26/24: I normally stop at Peet's every Saturday morning at 6:15am to grab coffee on my way to my men's meeting. Today, there was note on the front door indicating they were closed due to shortage of staff. Two stars given for the inconvenience. This is how you lose customers... read more

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I love me some Peet's coffee. After all, it's my coffee product of choice at Costco for Major Dickinson coffee, a 2lb bag for about $18. With any store location, it seems so rare to find vs. the number of Starbucks, even Philz, more common in the Bay area. It's also way more expensive for beans. This location is in the Whole Foods / Target / Homegoods center of the Bollinger and the 680, across the street from City Center. Quick, efficient, and pleasant is the service. Great product. Parking in the AM is good, but tough once the other businesses surrounding are open (ie. Crumbl). read more

20 min wait for an in house order ! While waiting they prepared almost 15 mobile order! Shouldn't they have someone focusing on costumers that are in store! read more

Great location and convenient walking distance to city center. The staff are friendly and despite being a busy the place is very well maintained. Coffee is made to the right temperature. If you want whole milk that's what you will get. I enjoy the views of the hillside from the windows. read more

I'm going to address two main issues in this review: their inability to handle dietary restrictions, and their employee's inappropriate behavior towards my service dog and me as a disabled customer. DIETARY STUFF I am celiac, and know to ask if the syrup I want at a coffee shop is gluten free before ordering. So I asked, and the barista had no idea. He grabbed the bottle, and I saw it and said "usually that brand is gluten free-- there should be a mark under the ingredients that says gluten free with a little picture of wheat". He looked at the bottle and said "it's not gluten free, I don't see that" and I reacted with surprise. He went to the back and asked his manager and the manager also said it's NOT gluten free. As I was informed of this, the bottle happened to tilt in my direction and I saw the telltale gluten free marker on the bottle: a large symbol of wheat with a line through it, and bold capital letters that say "GLUTEN FREE". It is easy to see. I said hey it says it's gluten free on the bottle. I pointed to the symbol. He was ASTOUNDED. It was just kind of tiring to be in a shop where not only do the employees not know what they even stock/sell, but also have no reading comprehension. Like that was confusing to me. Ok maybe you're new to the job but the words gluten free are RIGHT THERE. SERVICE DOG STUFF Then, the barista looked at my service dog and said "is that a service dog?" I assumed I was being asked one of the "two questions" that businesses are allowed to ask legally. I said yes. He then asked what my dog does for me. I thought he was asking the second of two questions he's allowed to ask. I told him this is my medical alert service dog. THEN--GET READY-- he asked what's my medical problem, that I need a service dog? Now this, folks, is an illegal interaction in violation of the ADA. businesses are not permitted to ask that. I avoided the question because a) I don't want to share my medical history or disability status with a stranger, and b) it's none of his business and a REALLY rude question. Grown adults should know better than to ask strangers (other grown adults) their medical history, and Peet's should not be training their employees in a way that makes them think this is ok behavior. So I repeated he's a medical alert service dog. The employee continued to push, repeatedly asking me what was wrong with me, what my dog does for my medical condition, what my medical condition is, what I need him for. Keep in mind I was very politely trying to communicate that these are not appropriate questions that I felt comfortable answering. The AUDACITY of a fully grown adult to ask this more than once after I repeatedly dodged those highly personal questions!! I felt soooo uncomfortable. The employees there were all nice enough, but this interaction made me feel unsafe, uncomfortable, and goggled at for being disabled. God forbid a person with a wheelchair or something comes in and is accosted by this employee asking dumb questions like "what happened to you" "why do you need that" etc. so inappropriate, and I'm VERY disappointed that Peet's didn't train their employees to know better. I just want to note as well that I work as a teacher, with children. When children ask me these questions (because of course they do, they're children) I say "that's not something I usually tell other people" and then explain jobs that other service dogs do with other people. This is how I interacted with this employee, just with adult words. Here's the kicker: when i do this with KIDS, they respect my answer and move on to other questions like "how do some service dogs learn to do that". This barista didn't get the memo at all, just kept pushing about my medical history, and that really botherEd me knowing that even kids can see this boundary and respect it! read more

Peet's Coffee - Coffee & Tea Near Me - San Ramon, California

I came here the other day trying something new and got some amazing suggestions. I'm not really a coffee drinker but a barista put me on with an iced caramel macchiato. It was very delicious and I'm very thankful to the wonderful barista who gave me my new go to coffee order. Her name was Danna or Paola and she was very nice and attentive! read more

Terrible matcha lattes. Tasted like pure milk no matcha. They also didn't add sweetener. When I opened up the cup the latte was more white than it was green, what gives? I feel shafted. For nearly $6 for a medium I expect more tea at the very least. read more

I came to this Peets almost daily for literally about twenty years. It had excellent coffee, good baristas, nice for here ceramic cups and a good rewards program. It now has none of those. Whoever bought the company ruined it. Baristas are not trained to make an espresso coffee. No ceramic cups so generates tons of garbage and the "reward" has become a worthless joke. I just tried to use it - would take me 40 visits to get one free coffee. When this place was good it would take 10. Go to Joe & the Juice across the street. Much better in all aspects. I do not recommend Peets read more

Peet's Coffee - And notice nothing in the compost as their cups, lids, etc are not compostable. But of course their Landfill bin is overflowing. Uggghhhhhh - Coffee & Tea Near Me - San Ramon, California

Located across from The Lot Bishop Ranch. Usually really busy but not bad today on a late Saturday afternoon. Picked up TGTG app order. Got four pastries- a chocolate croissant, almond croissant, muffin, and a scone. Happy with my pastries. I would get this again. read more

Convenient location near 680. decent amount of space inside and a good place to hang out or socialize. Staff are friendly and coffee is good. read more

Peet's Coffee - Coffee & Tea Near Me - San Ramon, California

Great coffee spot to have a meetup or to get work done. Pricing: Base price for regular medium sized coffee is around $4. Costco sells their gift cards at a discount. Food: They sell some basic pastries in addition to their coffee. Location: Across from City Center (great hangout spot in SR), and next to several other restaurants/ shops like Target, Whole Foods, and Chipotle. Plenty of parking and location is great if you're looking to get multiple errands done in the same place. Service: Staff are friendly and helpful with regards to ordering. Seating: Plenty of seating inside, and a few tables outside. read more

Open for pick up and delivery during COVID-19 season! Order ahead on the mobile app to get even better and quicker service! They usually have promos where you can earn double, triple, extra points for ordering via their mobile app. My coffee drink today was free from pre-COVID orders. Yay!!! So back to my drink... this isn't my usual Peet's spot. I recently moved therefore the Sunset store is the closest one to me now. Usually when I order my cappuccino in person, I order it BONE dry. When I order via the mobile app, there is a Dry option but it usually doesn't get prepared dry enough. I've been to Dublin, Oakland, Pleasanton, Castro Valley, Bollinger, Palo Alto... They all make great coffee drinks but my cappuccino turns out more like a latte with more foam. The Sunset store TOTALLY knows how to make a cappuccino!!! I ordered it dry and it was made BONE DRY! With so much foam as oat milk can make. I applaud this store for excellent barista skills!!! And the cappuccino was delicious! Because of COVID-19, you cannot enter the store. They have a pick-up counter blocking the entrance but it is still as welcoming as can be. The counter person is super friendly and you can tell he is smiling behind his mask because his tone is pleasant and polite. I love it! When I picked up my order, he ended with "Have a great day!" Thank you, Peet's, for keeping the positivity and making me feel welcome. read more

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This Peet's is located at the Shops At Bishop Ranch. This is a relatively busy area, but there is usually plenty of parking here. The employees in the morning are pretty friendly as well, they more often than not will greet you even when they are making drinks. This is a good spot to get some early morning reading or work done. The drinks are just okay, I do not particularity like their Matcha Green Tea Latte, but it is decent when I want to get some work done here. Overall, the service and vibe is good - their drinks are not my cup of tea though. read more

By far the best crew of any local Peet's! Friendly, service focused, great quality and all with a smile and a laugh! Fun place to hang out when you have more time, especially with outdoor seating. Love getting my coffee there, being greeted by name is a great way to start the day! read more

San Ramon, CA Always a perfect cup of coffee from this location. Great Service as well! I spoil myself with a Caramel Macchiato with half the sweetener whenever I visit this location, and secretly wish the So Cal locations could consistently make it as good! read more

Easy and convenient for me. No issues on my visits. Parking can be a challenge during peak business hours, as well as the lines. It's best to order ahead on their mobile app than wait in line if you can. read more

Peet's Coffee - Oat milk latte - Coffee & Tea Near Me - San Ramon, California

Great staff and great coffee! Needs more breakfast options, though. I ordered a Havana Capuccino sweetened with condensed milk and topped with a sprinkle of cinnamon. Simply amazing coffee. And I don't even LIKE coffee... I'm a tea drinker. I was hoping to grab breakfast there as well, but there wasn't anything that appealed to me. I was hoping for a warm yummy bagel or a really good breakfast sandwich (maybe something with egg whites, cheese and turkey bacon or chicken sausage ), but unfortunately nothing I saw fit the bill. They had a few sandwich offerings and a lot of pastries, but nothing that appealed to me. I'll be back for the coffee though! read more

Peet's Coffee - Coffee & Tea Near Me - San Ramon, California

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Great service! Baristas are always friendly. They get lots of customers, yet they are able to serve with a great attitude. This is my go to coffee place for the past 5 years and I have not been disappointed. read more

Customer service sucks. Manager was not helpful at all with handling a simple issue. Won't come to this location again.

It's sad to see an empty Peet's, but I'm happy Peet's is still open for takeout to satisfy all my coffee needs. I used the app to order ahead. I highly recommend the app because ordering is quick and easy plus you earn rewards for free drinks. I ordered a pound of one of my favorite coffee beans, Organic Gaia. I received a free beverage for ordering beans and my son wanted a coffee free blended drink. Everything was ready in five minutes! read more

Peet's Coffee - Coffee & Tea Near Me - San Ramon, California

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first time trying at peet's sunset drive. order three ice brown sugar matcha oat latte with jelly and asked light ice. when we got the drinks, no jelly. they made new ones again, but this time no ice. should i return them again which i did not. but a bit disappointed that taste is not like what i have ever drunk before. well i guess even same recipe or ingredients or measurements, inconsistency can happen. i think just three stars right now... read more

Peet's Coffee - iced brown sugar matcha oat latte with jelly... - Coffee & Tea Near Me - San Ramon, California

I am a peets employee and I understand that when it's busy quality gets over looked at some locations but to then charge the customer for having to correct the mistakes Is pretty ridiculous. I ordered an americano with extra oat milk and sugar free vanilla and I barely got any of that so when my boyfriend went back in for the milk I paid for he was charged for the milk that was supposed to be in my drink. I won't be back and I hope that the correct coaching conversations are had. read more

Peet's Coffee - Coffee & Tea Near Me - San Ramon, California

The ordering today was a little rough, the lady taking our order was not rude, just seemed like she did not want to be there, and she seemed to not understand my English. Anyhow after putting in our order, things got much better, drinks came out fast and the bacon and egg sandwich was really good. read more

Peet's Coffee - Coffee & Tea Near Me - San Ramon, California

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This spot is super convenient since it's right next to I-680 highway. I've been coming here for years and the staff here is excellent. I prefer peets over Starbucks because they focus more on the coffee's taste rather than sweeten it up with sugar and cream. I've ordered: -breakfast sandwich (4/5) -iced dirty chai (5/5) -americano (5/5) -drip coffee (5/5) -oatmeal (3/5)- they charge for each topping now! The food is OK here if you're in a hurry, but they're geared more towards beverages rather than food. Parking is easy, the location is convenient, and the staff is friendly and efficient. 5/5 from me. read more

Peet's Coffee - Oatmeal & dirty iced chai - Coffee & Tea Near Me - San Ramon, California

I ordered oat milk matcha ice tea today and they added cow milk. I have been a vegan for a long time so anytime an ignorant tries to serve me puss filled cows milk I can taste the difference. Please stop changing me extra and try to serve me cow milk regardless very unprofessional. read more

I was waiting to order for about 5 minutes. I was the only person in line. One worker smiled at me, but didn't say anything. It appears that they were just busy doing mobile orders, but there should be someone working the cash register for walk-ins. They're obviously not short staffed-- there was about 5 of them. read more

I know practically all of the Peets locations and theTri-Valley area. I want to give a shout-out for the best barista that I know, Ramul. He makes a great latte and in addition he is also very considerate. I have to use a walker. He always makes it a point to bring my latte directly to me no matter where I am. read more

I love Peet's. The rating is to bring attention to the store managers. Guys.. the quality of the drinks is awesome when it is not crowded. But man when it is crowded, good luck getting a proper dry cappuccino. Don't be a Starbucks. I think you will find people who come to Peets have no issues waiting a bit longer to get the awesome drinks we are used to getting read more