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    Star Moving Solutions

    3.7 (47 reviews)
    Closed 7:30 am - 5:30 pm

    Services - Star Moving Solutions

    In-state moving

    International moving

    Out-of-state moving

    Star Moving Solutions Photos

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    P. G.

    I debated on whether I would write this review, but I figured it may help someone out. So here we go... I needed to hire a moving company for a very small, local move. And when I say local, I mean two blocks. I knew some of the furniture was too big for me to handle on my own, so I sought out companies via Angi's list. I received many replies to my request, and I ultimately selected Star International based on overall feedback and the conversation with the initial representative that I spoke with. When I spoke to the initial representative, I inquired about hidden charges. The representative assured me that I wouldn't be charged for any additional items, unless I had fragile items, such as TVs, mirrors, artwork, etc. I explained to the representative that I would be moving all of that on my own. My initial quote was based on a two person job at three hours. Fast forward to moving day... I did not get a heads up call that the movers were on their way, but that was fine. The movers called at approximately 9:30, which was within their 8-10 arrival window, to let me know they were outside. I'll start with the positives - the movers were extremely nice and helpful, and they took great care of my belongings. However, with that being said, they took some unnecessary "precautions" to move my furniture. For example, in addition to wrapping my sofa in a blanket and tape, they also wrapped it in saran wrap. See picture. I thought that was strange, especially considering the extremely short distance that we were moving, but unfortunately, I did not say anything to them at the time because I figured it was their normal protocol. I wish I had, though, because all of the unnecessary wrapping took additional time and resulted in my three hour timeframe being exceeded. Additionally, little did I know until I received the final invoice, they actually charged me for the saran wrap. WTF? I found this to be extremely unethical especially since they did not ask me if I wanted/needed the wrapping and did not disclose the additional charge to me. I'm not sure if blame is to be placed on the original representative that I talked to or the movers, but no one made me aware and I did not think that I would need to watch them like a hawk to ensure I would not get hosed. Maybe Star is a great company for longer moves, but based on my experience I would not recommend them for small, local jobs.

    Loading goods into the container.

    Star International Movers helped us relocate from Reston Virginia to Helsinki Finland starting in August of 2020. They were extremely professional and coordinated the entire process. Due to covid, the walk-through process was done remotely and the person directing this was very easy to work with. Our initial contact Miguel Cesares was infinitely patient in expaining the process. The move-out was done over two days, on the first day, a very capable team packed up our things; on the second day, our dedicated forty-foot container was brought to our door and all of our packed items were loaded. Finally, with the help of a specialized tow truck, our Toyota Rav-4 was driven into the container. The container was then sealed and was not unsealed until it reached Helsinki. We were provided a link we were able to use to track our container as it travelled. Star International Movers used a local company in Finland named Travel Cargo International Removals to handle everything in Finland. When our container arrived about six week after being packed, Travel Cargo agents retrieved all of our goods. We picked up our vehicle from their office and had them warehouse our goods until we found a home. After finding a home, we contacted Travel Cargo and they delivered our goods within days. They sent a team of four professional movers that very carefully unloaded our items and verified that all 142 inventoried pieces were delivered. The team was careful to put down floor protection and to get all of our goods unloaded before it started raining. The team then unpacked our furniture and rugs and placed them where requested. We did not have them unpack all items as we were not yet sure of where to place them. The moving team then removed all of the packing materials and floor protection. All of our furniture, dishware, ceramics and other items arrived without any damage. If you are planning an international move, Star International Movers can get your goods safely to your new home; I highly recommend this company. Many thanks to everyone at Star International Movers and to their partner Travel Cargo International Removals.

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    Page 1 of 2

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    Review Highlights - Star Moving Solutions

    Jimmy did my home walk through and gave us an estimate that was quite reasonable (we had packing & moving services included).

    Mentioned in 9 reviews

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    Competitive prices and the best customer service…read more This summer I moved several times due to work requirements so I became very familiar with the process of renting storage units. That's why I must commend Brittany Homer for her phenomenal customer service. I called her store seeking assistance with my storage needs and she fully obliged. She took the time to present several options and also advised me on the best way to lock-in my unit to give me a peace of mind that I could store my household goods upon arrival in NOVA. Extra Space Storage should host training and allow Britannia to share her best practices to ensure all customers experience the high-quality service that I did. I had a positive experience with an Extra Space Storage location in Colorado Springs, which prompted me to look for another one in Sterling, and Brittany confirmed the positive sentiments I feel toward this company. Thanks, Brittany for listening to the dramatic events surrounding my summer move and for contributing to the peace I feel now that things are settling down. Brittany you have made me a loyal Extra Space Storage customer. If you're looking for a place to store your stuff in NOVA, call Brittany Homer at Extra Space Storage on Woodland Road, Sterling, Va.

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    Gave one star only because there isn't a lower rating. If you want your rate raised by $20+ every…read morecouple months then this is the place for you! In the past year, our rate has gone up three times and an additional time if you count them adding a fee for online payments. Even though their rental agreement states they need to provide written notice of policy changes at least 30 days in advance, they added the online fee and 30 days later sent out a notice. I don't think that's the intent. Want to avoid this and pay in the office? Nope, they closed the front office too. Their idea of climate controlled units is turn the thermostat off or set it so the inside temperature is acceptable at 85 degrees. Need help on-site? Good luck, there isn't anyone there anytime I go. When the office was open, they were always on a lunch break regardless of when you needed them during the day.

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