I've been a customer on and off at this facility for over 25 years. When the new owners came in the…read moreshift was real, August 22. For starters, the bathrooms are never clean. Trash cans have disappeared and the grand finale is the price rises without a notice or communication. I recently paid my unit bill based on the invoice received 1/21/24. I call to confirm they received payment and the new person says oh yeah we received payment but your $2.00 short. Pardon me! I paid the amount listed on your invoice as dated. Her response was oh the price changed as of 2/1/24. I said where was that information sent to me. Her response, oh yeah well it's now. I don't mean to sound disrespectful, (then again lack of professionalism falls in that parameter) but if you send an invoice wouldn't that be conveyed to a customer. If you don't understand how informing customers and customer service works just say that. Speaking of pricing my unit has now gone up over $200.00 in 2 years. I just received my invoice and it's jumped from mid 300's to $529 oh plus 2.00 for pettiness plus insurance of which they forced on customers when they arrived. I won't mention how things in my unit moved around and were broken. I do have those pictures of broken items. If your thinking this is the cheap place, your right but every so many months your bill rises with no communication. Their advertising is mute on cheapest in town, because raising a price over $200 in 2 years? Come on. Not even electric bills hit that high. Thats not inflation, that's being greedy. Storage facilities that don't have staff to maintain the basics as a clean restroom or trash cans. Staff that I've already had a negative experience with due to their tone. So what is really cheap? Nothing. What this new whatever is trying to sell is nothing but a set up for higher pricing in the long run. Moral of the story, if you need storage shop around and ask how they communicate change of fees as well as how often they raise the price. It doesn't matter the size of a unit customer service is what drives business. When you're failing in this area and not understanding of communication to customers or customer service in general, you get these type of reviews. Simple! This doesn't require a response from the manager just do better. These complaints I've highlighted are not difficult to fix but prudent if you don't want continued reviews like this one.

Will update if service improves. The space itself has been fine. However, there have been ongoing…read moredifficulties with their record keeping, accounting and invoicing. If you rent at American Self Storage, keep meticulous records - do not pay by phone if they offer - or by any means not automatically providing an immediate receipt. Always, always - keep your receipt. You WILL need it. I have been renting for an extended period - it has always been a bit of bearable hassle monthly, but the accounting issues have worsened over time. When alerted to an issue - they will sometimes respond, but not always. I know they receive the requests - I get the read receipts. Even when the mistake is large, and 100% on their end (which it always is) - you can not count on a reply. It is not always professional, in the most worrisome way. Even as your payment is always on time, or early - it has gotten to the point that I have to be concerned every month - that my belongings may not be as I left them. They do not call or email if there is a problem (there was never a real problem - their accounting is that bad - that you must worry). When I reached out asking them to call me personally or send an email, so I could immediately provide proof (my receipt) that everything was up to date- they didn't even bother to respond. It just should not be so stressful to rent a storage unit. I wonder about the hidden reviews on Yelp (you can still see them, they are not shown unless you click the link for other, or non-recommended reviews). I am not the only customer stressed with my experience at American Self Storage and I do not know why some of those reviews are now hidden - they haven't always been. I keep hoping things will get better, or at least return to only the monthly hassle, but they just do not seem to care enough to fix their issues. It's weird. Oh -as far as being open late if you need it - they definitely do not do that any more.

AVOID this COMPANY for Long Term Rentals AT ALL COST!…read more ***Please note, this review is based on the COMPANY'S policies ONLY! This review does NOT reflect the kindness and hard working employees of the Alexandria location. The manager Antwon is top notch. Any problems at the location are quickly resolved by Antwon and other staff members. I couldn't be happier with the staff. I take issue with the policies of the company. *** If you aren't frequently visiting your storage unit AVOID this COMPANY at all cost!!!! Currently I am paying way above market rate for my rental. I have tried working with the company for a reduced rate and they won't lower the bill after being with them for years. I was told the only way to reduce the rental fee is to move my contents to another unit. I understand this is their company and they can have whatever policies they want. I really want to make any future long term renter aware there are much cheaper options in the surrounding area, especially if won't visit your unit frequently. I have another unit in the surrounding area and the prices are much lower. Renting from this company has been a costly mistake and I want others to make an informed decision.

I would actually rate this a zero! Super pissed and annoyed about how the situation this evening…read morewent. We purchased a 27x 10 space earlier in the week but when we got there today, the truck behind our space was overlapping into our space, making ours 24 feet. When talking to the guy working, his response was he can get the guy to move the truck up in the space( which he did a few inches and didn't help), try to switch with the neighbor but no answer or leave the premises with our boat. We paid for a 27 foot spot but it was really 23/24 feet.. but according to the guy working there, it was our fault to not test out the spot first to see if it fit. The guy reported the truck guy didn't want to move his truck and bc he has been there a whiland the working guy said nothing he could do about it but leave the facility. So we had to find a spot, at 7 pm, to be able to place our boat. Extremely disappointed in the staff and situation. I would not recommend this place at all. Waiting to talk to the owner/ manager about this as well.

I used this facility for a little over a year. It is well managed, secure, and the process of…read morereserving a unit couldn't have been easier. I highly recommend them!

Fairfax City Self Storage is a well-managed, friendly, well-maintained climate-controlled facility…read morelocated on Pickett Road just off of Route 236 (Little River Turnpike/Main Street). Kathryn was the person who help us set up our storage needs and was there when we vacated after our needs changed. She was a joy to work with and someone I would recommend you get to know. She epitomizes customer service! If we find that we need storage in the future, we will definitely be going back to Fairfax City Self Storage.

It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

"Excellent experience with National Vaults. The facility is clean, secure, and professionally…read moremanaged. Renting a safe deposit box was quick and easy, and I feel confident knowing my valuables are protected."

When my bank ended its safety deposit box service and required me to retrieve my valuables within…read moretwo weeks, I sought a secure and dependable alternative. National Vaults in Great Falls offered the level of quality and security I was hoping for. The staff was courteous and professional, and the facility's layered security and biometric protections conveyed a high level of trust and care. I also appreciated the wide variety of box sizes available, which made it easy to choose the right option for my needs. I am very grateful to have found them, and it is reassuring to know my valuables are secure.