I first came here over 10 years ago and found the staff extremely helpful and knowable. Today Matt went above and beyond helping me deal with the company that handles the extended warranty for my printer I am happy to report they no longer use this company (square trade)for their extended warranty, but have an in-house warranty. He expertly packaged it up for me complete with shrink wrap, box and bubble wrap. He printed out the claim letter and shipping label, and sent it off via UPS Oh did I mention he spent over an hour with the company trying to get me a refund? They have always given me good advice on my purchases and gone out of their way to be helpful. They have a very grateful loyal customer in me. Thanks Matt! read more

Not a fan of the parking lot for sure. There's ample space, yes. However, with the way it's structured, it's calling for someone to get in an accident. It's a loop style so parking is a little odd, but there's plenty of space so don't fight to squeeze in that first spot you see. I absolutely love customer service, and this is what I got here at Staples. We were approached asking if we need assistance. Instead of saying "yes, aisle 5", the gentleman said "Yes it's in aisle 5. However, are you free now? Let me take you there". It was super kind and helpful since we didn't know where in aisle 5 to look after we got there. Checking out took a little long, hence the knock off on the star (that and parking). I'm not sure if it was all the school rush of purchases, or the computer spitting out multiple receipts for everyone's rebate deals, but check out was SLOW. However, when I got to the front, the checker was super friendly and apologized for the wait as well. If I lived in the area I'd be back just for the great customer service. It's hard to find that nowadays. read more

Please do not support this location. While I was shopping, I witnessed a woman in management belittling an employee in the store in front of other employees and customers. While I was being helped by another employee, I found out that it was the stores general manager belittling the employee. It was also shared that on a regular basis she treated the employees like they are insignificant. I can't explain how disgusted I felt after hearing this. Someone needs to put a stop to this kind of behavior by reporting her to the labor board or to the Staples corporate office. Treating employees poorly should have consequences. I should mention that the employees are very nice and helpful. They deserve better. I refuse to support a store who cannot treat their hard working employees with decency and respect. read more

Very slow customer service. Just to fax two pages on there copy centre it took me more than 30+ minutes. There were three customers in front of me . Manager hire more people. read more

Today I came into Staples at they had sold me a defective/refurbished Nook Simple Touch. This was found out by my calling Barnes and Noble and to have them tell me another email associated with this device, so it had been returned and was inaccessible. Furthermore, it was heavily glitching and probably the reason it was returned. When I went in today, Store Manager Bryan Shaw helped me with the issue right away. He quickly found a brand new replacement (that works great) and handled in the utmost professional way. Glad to see this store is running a tight ship! read more

Right it is a public holiday. But this place felt very unorganized and lots of stuff not located to where there supposed being. Very few folks on staff today. If fact we called about order and the confusing email we had revived. 2 hang ups later. Found us at the store while our 3rd phone was answered as we walked through the store So in retrospect it seems we we saw our friends. read more

This location was out of a few items that I needed. They also didn't offer to order them or give me an idea of when they would receive them next. I also stood at the register for a few minutes (I had a return). There were several employees walking around. I don't mind waiting but being acknowledged is nice. Maybe a "I'll be with you in just a minute", would be ideal. read more

Jan in the copy/ print center is awesome! She is also so nice, and helpful. Actually, everyone I've ever interacted with at this store has been really friendly and nice. Plus the store is organized and has a good amount of parking available. read more

Had to go to Staples because Office Depot didn't have the envelopes I needed for the invitations I customized for my son's 2nd birthday. Not only did they have the size I needed, but they had a very impressive selection. I ended up buying the specialty bright envelopes because they were on sale for $3. I planned to use just the bright yellow ones, but it wasn't the right color, so I'll be exchanging them...no biggie though. I should have brought the invitation with me to check if the color would work before buying. Staff was very friendly. Would rather shop here from now on. read more

Excellent customer service Clean rest rooms Only complaint is that the check out line was Slow even with 3 cashiers. Then when it was my turn to pay the machine wasn't reading my card and it took an additional 10 minutes. read more

Shipping service is very slow! Post office is faster. They need to provided better and faster service . read more

Staples San Ramon, supervisor of printing and marketing department called Natashi helped me with a rush printing job that required special handling. I was very impressed. She was knowledgable and positive. Great job, Natashi! read more

Great customer service. Anything I've needed help with they've been more than willing to work with me, keeping respectful and polite. Thank you for all your hard work and the great attitude. Keep it up! Best, Sebastian F. read more

The store manager Gabby was very professional with my printing service products. Her team was attentive (Noel) and paid close attention to details of all my request. I will continue to partner with the San Ramon store just based on my personal experiences I would highly recommend using them for personally or professionally for best customer service. Their team totally ROCK!!!! read more

I came in during regular business hours and the copy center is closed because the employee had to leave - unacceptable. I won't be returning here again. read more

Customer service person on live chat was more than fantastic. I was home waiting for a phone call, the agent was able within 10 Mins to find product and pricing. it was a computer that I was looking for. they know their product, can give you the options name brands processer graphics card disk size cd/rom they got my business for now on. read more

Do not get your iPhone screen repaired here. My iPhone screen replacement was awful. Colors not the same. Screen unresponsive to inputs taking multiple times to access. Then the replacement screen broke while it was in my pocket. When I asked about all these issues they said the could send my phone into their phone repair warehouse...who could be without their phone for a week????? read more

These people were so nice in doing my emergency business cards I can't even tell you. With civility out the window most of the time I consider these women went far beyond the call of duty. Thank you Tashi and Joanna! Superb, personable service. read more

Oh my gosh Joanna (Manager) provided me with excellent customer service today. I was attempting to return a wireless charger without a receipt that I purchased a few months ago. She went above and beyond to help me by calling customer service. I'm so impressed with her managerial skills. Thank you Joanna for making my day better. read more

Love them. The sales associate helped us find coupons and rebates too. We saved about 40 bucks on items we actually needed.

Great office supply store. I really like going to this store because everyone is always sincere in wanting to help me. The copy place has the same people each time I go in so it's nice not to have to re-explain every copy job, every time to them. I posted another review on yelp for this store and I am irritated that it was filtered. Can't someone like a place and put in 5 *'s without it being pushed to the back? Or does Yelp only want to show the negative??? read more

I have just purchased a home office from John, the Manager at this location this evening. I have to write a review of the exceptional, friendly, patient customer service he provided to my wife and I. We bought a desk and a file cabinet, but the issue was a chair that fit me properly. I spent at least 30 mins testing out many, many chairs they had for sale. Finally, I was able to agree to one that fit my back etc. John was not only patient throughout this time, he was assisting me actively and quoting prices etc. along the way. I can not give this store enough stars to equate to the superior service we got from John. If you need office supplies and furniture, please go see this gentleman. read more

Horrible service! Called ahead and spoke with their associate Adam over the phone who told me an item was in stock. After I drive there from another city I'm told they don't even carry the item. Was not even given an apology. Will never return!! read more

Great customer service today from Morris. Knew product very well and researched on the spot additional information to answer my questions. Then same service from Paul and Morris at checkout, to explain a Staples protection program's benefits. Really helped me get through an urgent errand. read more

Before I start, I'd like to mention that this is my first one-star review. I am not proud of myself for this at all, however, my experience at Staples this morning was exceptionally upsetting - at least for a trip to Staples. Upon entering the store, nothing seemed too out of the ordinary: I picked up a shopping cart and ventured on my journey through the office supplies store. But I quickly noticed that the store was lacking products that typically are (and always should be) readily available to the consumer: glossy folders, multi-subject notebooks, etc. it took me about twenty minutes to find PAPER (wide-ruled is everywhere, but why must college-ruled paper be such a challenge to find!?). It took an incredibly long time for me to get a hold of an employee at the shop, and when I finally did I had already managed to figure everything out on my own. But that isn't necessarily the reason for my one-star. After having picked up all of my school supplies (well, 'all' the ones that Staples had in stock..) I made my way to a register with my shopping cart (there was no line) and the Staples employee asked me to set everything up on the counter and that he would be with me shortly. So I waited, and waited and waited, for NINE MINUTES alone at the register - by this time a lengthy line had formed, and another register had opened up behind me - and I notice that a NEW register was opening up next to that one - in fact, the employee running that register was the SAME EMPLOYEE THAT ASKED ME TO WAIT AT THE ORIGINAL REGISTER. Feeling completely embarrassed and stupid for having wasted (now) more than ten minutes of my time at an employee-less register, I retreated to the LENGTHY line, and was forced to wait an additional seven minutes to be able to check all of my items out (keep in mind, I no longer had a shopping cart at this point - I was holding all of my items, which I had eloquently set out on the counter, in my arms). I left the store annoyed, frustrated, and incredibly upset. What a waste of my time. Staples, you have failed me. Although it was the first time, it better be the last. read more

BEWARE OF FALSE RETURN POLICY: You cannot return items for any reason. Apparently there is some fine print that I don't have time to argue, but plenty of time to Yelp (thanks Yelp). I manage quite a few square feet of office space and sometimes I need somewhere close and convenient for office supply needs - well forget this place. Next time I need something quick I'll try the Office Depot across 680. read more

Went to this Staples to return an office supply (it was the refill tape that fits into a label maker). I had purchased it 3 weeks prior and the reason for the return was because the refill tape the salesperson at Staples sold me was the WRONG size for the very expensive label maker I bought at the same time! On the back of my reciept it says "Office supplies can be returned at any time" and that "technology and furniture items may only be returned or exchanged within 14 days" soooo.... I did not rush back to return it. Anyway, the girl at the register made a BIG deal about how I cannot return it because the refill tape is "technology", that it is over the 14 day return policy, AND that "the register wont even allow it to happen" because it is "technology". I thought it was an office supply and can return anytime???! She rolled her eyes when I asked to talk to a manager. And then she asked a co-worker to open up another register to help the line that was forming behind me, he said "nope" and walked out the front door. She said "what a jerk" in front of the customers.... Not very professional. Long story short, I got my return when the manager finally came over, and she confirmed my item was NOT technology, so ok to return. Just be aware that if you return, say... printer paper, that some of the employees may say it is technology because it goes into an electronic device! Anyway, I have had good service at this particular store from the knowledgable computer/ printer salespeople, thus I upped my rating to 2 stars. They do have a good selection at this store too. read more

Generally great sales and rarely run out of featured specials inventory. Employees greet you consistently throughout your visit and are expected to know everything they possibly can about products they carry and aren't afraid to make recommendations elsewhere or find alternatives to your needs. Easy to navigate, well-labeled and of course - great prices. read more

Good selection of products and they are usually pretty quick on things. There are usually a few cashiers open and a few employees around the store to help you out. I have learned that they usually aren't as knowledgeable about their in-store selection and have been able to find products (in-store) by using their website from my phone. Their immediate parking lot is usually full, so sometimes you have to park by Home Depot and walk over, which isn't a big deal. read more

Great prices, convenient location and open late. Everyone I've dealt with is friendly and helpful. My go to place for office supply.

We had to print my grad announcements at the last minute and they were nothing but helpful. Before visiting Staples, we went to FedEx Printing but they couldn't understand what we wanted. The minute we walked into staples they knew what we wanted and helped us step by step. Our announcements were printed the same day, and half the price of all the other places we looked. Definitely what I needed and it looked AMAZING! read more

I come to staples often because I'm the GM at a boxing fitness gym called title boxing club. I am always making flyers and business cards and inquiring about direct mail. Tashi always helps me in a superb fashion and consistently has a great attitude and looks out for the best interest of my company which I appreciate dearly. Thank you staples for hiring Tashi and thank you Tashi for always having the best customer service! read more

This is the best office store ever. I can find most everything I need and the employees are very polite and helpful. I highly recommend this place and look forward to continuing shopping there. Ask for the Manager: Joanna. She is very professional and welcoming. read more

This is my favorite office supply place. I come here all the time to get my printing needs completed. My job requires me to put together alot of presentations, so this Staples has been great assistance in helping me put these presentations together. Everyone is friendly. Great deals/specials. If you don't have a Staples Rewards, I would highly recommend getting one. The rewards checks that I get each month keep me coming back and picking out new office supplies to use at my job! read more

Nice, clean store but VERY SLOW service. Hopefully not an indication of how the holidays will be handled at this location.

They have the nicest sta ff here, The manager really must know how to hire good staff Not just super polite but very helpful

This review is for the print/copy center. Daniel and Alexis went above and beyond for me with their customer service today. I came in with what became a rushed request since I didn't know in advance that I couldn't do the copying myself. They worked hard to finish my almost 300 page copy order as quickly as possible so that I would not have to return to the store. I am so grateful they were kind enough to rush the job for me and were very professional and helpful in the process. A+ in my book! read more

I have only used the print shop here. The are OK. The good: They got my job done quickly, and I paid less than I usually do for one of these jobs. The bad: Proof-reading of their finished product needs to be a lot better. I found about 20 pages per doc that had very strange squares in headings and figure captions. The weirdest thing is that is wasn't consistent, so it's not a version issue on my end. It happened on pages that I asked them to print landscape instead of portrait, so something strange happened in the conversion. I'm glad I gave myself a couple of days before I turn this in, because it doesn't look good in the state that I got. Hope they get the message, because they are working on another job for me as we speak, and I will look over it carefully. read more

Checking out is way too slow here. Business supplies shouldn't take so long to check out. I'm ordering online next time.

I had a great shopping experience thanks to the friendly staff who are eager to help. I was there yesterday with my 5-month old baby. As soon as I entered I was greeted by Delia. She asked me what I'm looking for and pointed me to where I can find it. While I was looking at the items another gentleman stopped and asked if I had any questions. A few minutes passed, another staff named Edward, came over to me with our stuff animal, Bunny. I had no idea that my baby dropped it in front of the store. "I guess this belong to you?", he asked. Evidently he's been looking for which customer(s) Bunny belongs to. This means a lot to me, the Bunny is like a family to us. If we lost it, we'd grieve for days. As I checked out Delia interacted with my baby and ensured that I can carried that stuff back to my car. read more