This was my first time coming to Staples for an Amazon return, and Sammie made it such a great experience! She greeted me right away with a big smile and was incredibly kind and bubbly. She made the whole process quick, easy, and actually enjoyable. Customer service like that really stands out. Because of Sammie, I'll definitely be coming back to this location for future Amazon returns and all of my office supply needs. What a fantastic experience! read more

What could go wrong? Sadly, everything. Twice. I dropped off my own Astrobright paper (Teal) and a sample of my desired finished product. A tri-folded, printed sheet of teal paper. It's my annual new year's card. I asked for 175 copies, giving them 200+ sheets of paper I special ordered. Upon pick up, I find 250 sheets sloppily folded, corners not matched up, with nothing printed on them. The clerk who took the original order looked at me quizzically. He at first blamed me for not telling him I wanted them printed. I showed him the sample, which they'd kept. Remember this? He didn't seem to. Net net, they screwed up. Offered to re-do. Which I accepted, for same day pick up. Fast forward... 5:30p.... they printed the correct message, but on the WRONG color, and the folds were neat but folded inward, again, not matching the sample I had left. They didn't charge for either mess-up, but I'd wasted so much time on this place. Their print manager had even called me to confirm before the re-do. He didn't bother to say the color would not match. And he didn't check the fold on the sample. What could go wrong? EVERYTHING TWICE. Staples LaQuinta? Never again. read more

Staples - Two different blues. The correct one on the L. - Printing Services Near Me - La Quinta, California

I had a fantastic experience at the Staples in La Quinta. They always are able to help me with projects and problems. Twice this week they were able to help me when an another Staples said it couldn't be done. Thank you Joe! Highly recommend them for anyone in the Coachella Valley needing reliable printing services. read more

I frequent this staples a lot due to running a business and constantly needing supplies. I was having a MAJOR case of the "Monday's" this week and felt very overwhelmed by the time I got to the register. Karely took the time to help me through my transaction and ensured I was getting my proper loyalty points. She went above and beyond with my transaction and helped me tremendously. Thank you Karely for your patience and expertise. Very grateful. Transaction : 42155 read more

Another slam dunk for the La Quinta location. Andre was very helpful and made my print job easy. The level of customer service at this location is fantastic! This is definitely my go to location. They have proven to be dependable and consistent on every visit I have made. Thank you Andre! read more

I live very far but was in La Quinta for some event and I needed to go to Fed-ex but my last experience back home with FedEx kinkos was horrible so I decided to give Staples a chance. What a great decision I made. Stacie was the young lady that helped us from the very beginning she was polite, easy going and I took a deep breath and told my husband " she is really nice and probably will not hesitate to help" . I must say that you have an excellent employee and she must be commended. She had the patience to help me, to teach me and not make me feel illiterate. She helped get it done and I so much appreciate that. No more Fedex for me next time it will be Staples thanks to Stacie. She is the best- very personable and genuine and willing. So much knowledge- thank you Stacie you made a difference!! read more

After leaving Palm Desert staples totally dejected about not getting ANY help putting a picture on a coffee mug for my mother's 95th birthday I called the La Quinta Staples and they said come on in. We'll take care of it for you.. that's the kind of response that earns my business with magnets T-shirts 5000 business cards and Post-it notes for all of my clients! La Quinta Staples is the best! read more

Since ditching Amazon, I've decided to shop locally in person for all our household needs. I used to get all my office supplies and related items on Amazon which was super convenient, but it is more important to me now to consciously use my spending dollars to go towards ethical companies. And in doing my research, Staples maintains DEI practices which I very much support. We recently purchased a microphone headset from Staples and was easily able to find the product we needed as the layout of the store was easy to navigate. There was virtually no one shopping in the store on a Saturday, which perhaps is normal, but I'm hoping that more people begin to shop in person as we are. Yesterday we did a rare Amazon return, which was to be dropped off at this Staples. The process was super fast and easy; I just handed all the parts over in a bag with the QR code and was handed back a receipt. It took about 1 minute. I am pleased with how easy it is to quickly make purchases and do Amazon returns at this store! read more

Staples - Printing Services Near Me - La Quinta, California

Andre' in Printing saw my mistake in my resume and so sweetly went above and beyond to fix it! He even said I'd get the job read more

Joe in print department is the best!! Knowledgeable, friendly and efficient. Great pricing for quality print products.

Raymond who was covering in the print center was helpful patient and over here doing Gods work to help us clueless parents get things printed for our kids projects . What an asset he is to staples ! read more

They have five employees working, and they had three lines with seven people in it. Every transaction the to rotate and ask the other one for thing. I was in there for 10min I just needed to buy one single thing. There should definitely be higher training and less questions being asked to minimize weight time for customers who need to return or purchase things. Surprise that there was no self check out read more

Staples is the only real choice for office supplies based on one thing: customer service. The other guys are happy to hide in the back and ignore their customers. Staples associates are proactive, friendly, knowledgeable, and always at the ready to assist the customer. The LaQuinta location is fantastic. read more

Every time I visit this Staples, the staff are welcoming and ready to assist. After walking the isles on my recent visit, I was unable to find a specific desk accessory. Once again, an associate personally led me to the area with the items showcased. I also have my UPS deliveries here and their customer retrieval system is very efficient. I always appreciate the patience and helpful demeanor of the staff that demonstrates excellent customer service. read more

Today I experienced the best service Ive seen in years. Edna the Tech lead( mgr?) happened to help me at the check out with my Staples and HP accounts, then, when I returned as Id purchased the wrong printer, she led me to just the right item, and I needed her guidance! Every store should model their customer service staff to be just like Edna. Thank you Edna!! read more

Thank you Edna with the purchase of a new laptop. Great team member with lots of knowledge and patience. Can't say enough about my great experience. Thank you again. Pamala Shimizu read more

When my best friend died, and I had to rush to create an album of his music in his memory for the funeral, Jorge was the most wonderful problem solver, and stayed late to help me finish printing the album artwork. I'm forever in debt. Thank you. read more

The store manager Mary was terrific today - offering great service and going above and beyond! Appreciate your good work! Thank you. read more

They almost always have what you need . Great service as soon as you walk in. Very knowledgeable with all the product they carry

Joshua was so helpful, and accommodating. No appointments were made, we just walked in and he took care of our daughter's chromebook, FOR FREE! Thank you so much Joshua, our daughter can now join her zoom classes without a distorted voice/broken speaker. Stay awesome and may your tribe increase! Staple, thank you for employing people like Joshua! read more

I was in a hurry to get some documents printed out this morning. I was greeted by an amazing employee named Valarie. She was extremely helpful and absolutely saved the day for me. She helped me download files and was so incredibly patient and helpful. She will definitely be my go to girl at Staples. Her customer services was on point! read more

Where is Brent, this store's former general manager? The store is simply not the same without him. He is personable and the employees are engaging and appear to be happy working there. Brent is always on the floor talking with and assisting customers and its rather sad not to see his smiling face. I'm not sure what actually happened to him, whether he was transferred or possibly retired, but he was a great asset to this store and is sorely missed. read more

Associate had a smug attitude when I asked for help buying a laptop. Terrible customer service. I walked out.

Staples copy center has been great. They helped us print our marketing material for a brokers event we were hosting. They helped with our invitations, poster boards and hand outs. All of the marketing pieces were perfect and very professional looking. The employees were extremely helpful and informative. All of our materials were finished at the time promised. We will definitely be using them again. Thank you Staples!! read more

I am officially done with Staples I always go in every week to use the self service machines niether we're working so the kind lady asked if I could write down all my printing IDs so she could print them so I did and she asked for time which I gave her I went to stater Bros and then came back the print size were wrong and they weren't all done .. she asked if I can send her the doc on there personal email I said ok I forwarded the email with the attachment but she said she didn't get the attachment so I have to send all 40 again... Meanwhile 45 min later my 10 month old is starting to get restless so I just said forget it I'll leave ... This is not the first time inconveniences like this happen at this store it's the 3rd or 4th so I'm giving up hope and I won't return read more

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The print side is amazing! The girl want to help you. They saw me by the printer and right away came to ask if I needed help! I highly recommend this staples vs the horrible Service at office max in la Quinta! read more

-** for a 3.88 ,1page fax. +*** For a clean air conditioned environment. This store is also somewhat convenient, read more

Horrible Service!!! I called the store to see if they had a product. The associate who took my call said he could not find the product by where it was on the shelf because he could only look it up by brand name in the computer. Talk about LAZY!! I told him I would just go into the store and look for it myself, and he said that would be great! WOW!! Sooo disappointed. Since I have to search around by car, I will make sure NOT to stop at Staples. read more

Employees are helpful, after you look for them. I wandered a while before an employee noticed me and asked if he could help. He walked me to the item I was looking for and went on his way. I had questions about the item (none on display, only in boxes) and had to look for someone to help me. She was good about opening a box so I could touch the keyboard and took the item to the front for me while I continued shopping. They are my first choice for office supplies and with their new 5% rewards on every purchase, I'll look at them for electronics, too. read more

I work from home and have been very sick with the flu. I needed to print an important document and was out of ink for my printer. I did not want to get out of bed, let alone drive to Staples. However, when I arrived, Michaela saw the blank print cartridge in my hand when I walked through the front door and she offered her assistance right away. I received excellent service with a happy attitude. Now that was worth getting out of bed for! read more

Very disappointing experience, I'd go to FedEx. I tried submitting a print request online, after I logged in and built my job and put it into the cart, I tried to check out and it asked for my login/password again and said I was an unknown user. I tried 3 different web browsers, same thing. So I brought the file in-person to this location. The clerk (Stephanie) who needs customer service training, kept trying to up-sell me and she told me there was no difference in price after I specifically asked (it was $135 online). This morning I showed up to pick it up and there was no record of my request in the system; however, it was printed but incomplete (not folded) and $198. I had a screen shot of my pricing, but the manager said he'd give me 20% off and when I pointed out it wasn't folded he wanted to charge me for that. I can't fault the in-store team for the issue with the online system, however I felt I was being shafted for the huge price difference and not being informed of the price differential between in-person vs online. I walked away and will be taking my business elsewhere. read more

The staff behind the copy and Print was talking about eye surgery with customer, not office supplies or printing. I waited in line until another person helped. Frustrating!!! read more

I get all my office supplies from this location. Also the managers are really nice and will price match based on a screen shot you take from their website! I saved $45 on a toner because it was cheaper on their website! Good customer service. read more

I was a bit panicked when my iPhone began to fail right before I boarded my flight from the east coast. By the time I landed in Palm Springs that evening the phone wouldn't take a charge and kept restarting. After a hair raising non-gps trip to my hotel (I got stuck in a convoy of about 25 semi's...not fun.) with visions of how I was going to manage for the next five days including flying home, I went to sleep. The next morning a computer savvy friend and I tried to make an appt with Apple or Best Buy with very little luck so we decided to show up at Best Buy right when they opened. Suffice it to say we got the bum's rush out, leaving with zero helpful information. As we wandered to our car (with me trying to to feel overwhelmed) my friend Helen remembered another friend had gotten help with her phone at Staples so off we went. We walked into the store and were immediately directed to the amazing, compassionate Edna. Edna quickly determined it was a battery issue that they could fix quickly. Enter Jorge! Knowledgeable and kind, Jorge got the battery replaced quickly, and with a hug for both Edna and Jorge, Helen and I were on our way! Crisis averted. We did return to the store a date later because the battery health didn't reset. Jorge and Edna couldn't have been more welcoming and accommodating. They had my phone fixed up in a flash! Staples, you have two absolute gems in Edna and Jorge. Thank you so much to you both! (I almost cried again writing this.) P.S. to everyone: find ways to be less dependent on your phones but if you need help, GO TO STAPLES FIRST!!! read more

We have been wanting a 4 drawer file cabinet for some time and noticed Staples had one on sale. We went and looked at it and it was a very good price with great quality. Bought it, but when we got home we noticed it was damaged. So, we drove back to exchange it, but the other on sale, in stock cabinet was also damaged. (They opened the box to check while we were there to make sure the next one was not damaged.) After that, Joshua found one that was not damaged, but a different color than we had planned on getting. He gave us a nice discount for our trouble with the 1st damaged file cabinet and we couldn't have been happier. Wow, customer service like it's supposed to be!! Staples just got a customer for life! read more

Today the manager, Benny, exemplified what customer service is really all about. A chair that I had bought about three months ago had already worn out. When I called, I was told to bring the chair back and they would help me with another selection. Benny was the person who had helped me previously and was now the manager. The whole exchange was hassle free and I am very happy with the new chair! "That was easy!" I look forward to working with Benny and his team in the future. Thank you for the awesome customer service and the incredible chair that I am now comfortably sitting in!! read more

Went to the print counter on Saturday around 6, needed to have three items printed. As I walked in I noticed the print area was clear of customers but there was an associate there, Stephanie. As I walk up to the area I noticed her back was turned (as if she was on her phone because she was facing a wall) regardless, I walk up and put my purse down on the counter. She took sometime and then finally noticed me, she walks up no greeting just a look on her face as if I disturbed her. I told her i was interested in printing three things. She pointed to a stamp near by and said you can send the images there. So I do as she mentioned because I normally do that when I visit the Palm Springs Location. I send the images and she says when do you want to pick these up, I said now if possible. She said well that can't be done but I can do it for Morning pick up, unless you want To do self print. I needed a print on card stock so I figure what the heck if all else fails I'll drive the 15min to pick them up. Then she says oh I see you want 2 5X7's are you going to cut that? I said, no usually the PS office does that for me. She said well I can do it for you but it's $3/cut and that will need 6 cuts per page ((yikes $18 per page to cut))! I simply said never mind can you cancel that, and left. This kind of customer service drives me away, luckily there was an OfficeMax near by that got me my images printed and cut within 40 min! Don't waste you time at this location, especially if you have something you need printed. read more

Don't go there for having anything printed. I tried the self print machine. It charged $2.50 for 4 pages; and did not print the pages. Then I went to have an employee print - one person ahead of me -two behind the counter. I waited 15 minutes with no acknowledgement I was even there or offer of assistance. I left. Needed 20 copies of a 4 page newsletter...lost business won't break Staples; but very disappointing. read more

Staples is my favorite ofc supply....the youngsters there are very polite and helpful. I always leave the store content... Thank you, Staples read more

Excellent customer service at the copy/fax/do everything Center! I needed assistance to email a form to subsequently fax. They helped throughout the process and never made me feel stupid ;-) I highly recommend! read more