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When a problem comes along You must ship it Before the cream sits out too long You must ship it When something's going wrong You must ship it... This place makes it easy to ship it. Easy pease. 5/5 Service Had to make a Quick stop to return an Amazon package. They also have a kiosk on the side for Amazon returns (Didn't use it this time). No line just walk in and out. 4/5 Parking Located in a shopping center with a market but plenty of parking. Not too many spots up front but get those steps in. So if you need to ship it swing by this UPS store. Psalm 138:3, God bless read more

The UPS Store - Store front - Printing Services Near Me - Cathedral City, California

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Very friendly and helpful. Everybody that works there are the most customer oriented place I know. Thank you

I went in to do an Amazon and TikTok return Heather assisted me with my transaction, she caught that I was on the phone with Amazon customer service and kindly offered that I could step aside to take care of my call while she helped the next client then come back in. Additionally, a returned item was customer packaged, but what Amazon doesn't make clear when it says original packaging. It doesn't just mean the manufactured box but also the big box that it came in with other items. Instead of turning me away, she nicely explained that to me, but said she can help me out that this time. I really appreciated that. read more

Really want to thank Julio for his terrific customer service. He was so efficient and professional and handled my needs in less than one minute. He had other customers in the store and was handling their needs as well -- some had to fill out forms, write addresses, so I was able to slip in, but Julio treated every customer like we were the most important person in the store. I will drive the 25 or so minutes from home just to shop / mail / box here because of this young gent's superb attitude & service. And a nice guy as well. Everyone in the store seemed happy because Julio deftly took care of us all. Thanks, UPS in Cathedral City, for your first-class employee & patron care. read more

Quick stop to drop off a package I wanted to return. The front doors are PUSH not PULL don't make my mistake aha. Cashier was bilingual. Not to much to report. read more

The UPS Store - Printing Services Near Me - Cathedral City, California

Do not use this shipper. They charged $12.99 for a box that I later confirmed was $4.50 at FedEx, and they charged $137 dollars to ship a box that FedEx quoted me $99 afterwards for the exact same service!! Their prices are obscene and another customer in line with me reacted similarly to their outrageous charges. Lesson learned: I will NEVER use this business again. read more

This place is awful, totally worthless don't waste your time even coming here, called on the phone to see if they ship paintings , they said they do showed up 15 mins later , 2 ladies in there no customers they say the person that does the shipping won't be in till Monday , literally just robots working here . Totally lack of customer service and support. Don't give them a nickel of your money they are worthless! read more

DO NOT schedule Notary service online!! Call the store directly to schedule. The management does not check the online reservations. read more

The manager or employee named Melissa very rude. I called asked to speak to Melissa, i was put on hold. No one came back on the line. Earlier I inquired about a refund for a package not being delivered on time. Melissa claimed UPS denied it. I spoke to UPS, they said a claim was not filed. If you are the business owner, your employee is making your business look really bad. I will file a complaint with BBB, to get this matter resolved Update: Melissa the rude manager now decides to call me and try to give me an update. I had requested several updates. Oh now since I added a Yelp Review, you want to call and give me details and change your story. Girl Bye, I will make it my mission to let people know how you are as an employee. I may not get my refund, it is the principle. Don't have customers paying for next day service for a package then come up with some bs excuses. Have a great day Ma'am! read more

Always fast, friendly, easy and convenient to drop off packages or Amazon returns! Thanks.

Second time to this store for notary and again the notary is out sick. Just won't waste my time with this store

I just wanted to express my disappointment with your opening employee, he clearly is not a morning person, I use your location because of the convenience as I work across the street, I'm usually there a few minutes before opening as I start work at 8:15am your store opens at 8AM. A smile and a good morning would be appreciated after all its in his job description as a customer service employee. I will no longer do my business there in the morning because of his bad attitude Its not the first time either, your afternoon shift is a whole lot kinder and welcoming. read more

I went in yesterday for a notarization. Heather helped me out and made sure I had everything I needed during a stressful time. I'm super grateful!! Service was quick and professional. read more

The UPS Store 3065 - Requested business cards on May 9th and on May 10th I sent the back of the card with the logos for the UPS Store Suite to work with. I hear nothing for days, I keep calling about my business cards because days go by and I hear nothing from the UPS Store Suite 3 in Cathedral City. I finally get an email after I kept inquiring over the phone. So finally, they send me the proposed business card and they asked for approval of the card that they sent me, however, the font was wrong and had no logos or the small print. They now finally they have it correct but no back of the card was sent to me for my approval. I inquire but they kept telling me the back of the card was not requested on the original order. I asked a second time do please go ahead and do the back as well since I sent the logos the next day. They kept saying is was not part of the original order. For the third time, I said can you guy's do it? I called multiple times today and no answer. I drove to the store, I asked to speak to the manager or whoever was in charge, the employee states the owner is here. I speak to her, the "owner" and I explain how patient I have been in waiting for my business cards... and I kept getting getting emails saying the back of the card was not requested! Are you serious!! I asked the owner if she could move forward from being petty and do the back of the business card. I said if you can not make my business card then I will take my business somewhere else who can. She said to take my business somewhere and that she was sorry but that she could not. If she could not do the back of my business card then why waste my time (16 days later) to tell me she could not perform. I should have known better in 2019, they messed up my decal (magnet) from the side of my door misspelling the name of the city of Coachella to "Cochella". I will NEVER give Store #3065 Suite 3 in Cathedral City UPS Store my business again. My experience was and is horrible. Realtor friends never come here because they have poor customer service and they do not acknowledge some emails. EXTREMELY disappointing having to waste my time with unprofessional owners and employees here. The owner should be ashamed of running the store. Honesty is the best policy if you can not perform requests for your clients. ZERO STARS!! read more

The UPS Store - Proof of request of back of cards, the next day of the initial request. - Printing Services Near Me - Cathedral City, California

Don't ever go to this UPS store if you want your packages to ever reach their destination. Especially do not have Missy wait on you. She has no customer service experience, she is rude, condescending, and hung up on me when I was trying to track a package that had gone missing. read more

So I try to always give places a second try, maybe the associate was having a bad etc. Well, let's just say that didn't work out. My husband walked up to the door at 6:01 to return a package hoping they hadn't locked up just yet since it was only 1 minute past closing and the associate was beyond rude. While they did accept the package the associate proceeds to cut my husband off and tell him he didn't need to hear any long story he was trying to get the f$&k out of there for the day. My husband's phone was freezing so the man started to get irritated and saying stuff like ... come man this is bullsh$&t! Wow just wow!!!! read more

Cashier was extremely helpful and friendly. Manager couldn't care less about us. He was asked a question and summarily dismissed us as he was too busy with his malfunctioning machine. Typical business, forgets his main purpose, his customers. read more

Very disappointed with the service here. I've been to several of your stores and always received very good service with a smile. Had the complete opposite experience here. I'm hoping the franchise owner reaches out as the story of what happened with the staff is almost not believable it was so bad. read more

A young lady worker with face tattoos told me it was temporarily closed. I asked her if there was an estimated time if they will reopen as I was willing to wait, but she completely ignored my question as I stood there waiting for an answer. She also not once looked at me when speaking. As soon as I was driving away I see people going in and out. Worse service ever encountered at a UPS. Hire people that will actually assist and deliver customer service. read more

Wow what a bad service today. The employee showed up a couple minutes late with a Taco Bell drink but then it took him long to log in into the system etc. I was the first in line and already lots of people after me. Everyone had to wait, but that's ok. All I needed was a self addressed envelope. The employee (who didn't have a name tag) said "ugh I was hoping my morning would start with something easy but nope it had to start with this". I was like how's that complicated? It's just a self addressed envelope. Even showed him a description and explained like 3 times what it means. Not only he didn't know his job, but he continued with the attitude. Finally I was tired of him making comments so I said don't worry about it, I'll just do it somewhere else. And he said perfect!! Such a relief for him that a customer left. Ridiculous. If you have people that much, maybe you should work somewhere else. read more

When the assist manager asked what was in my box I accidentally said money and wooden hair brushes he said we will just put brushes i asked him to tape the ends up before i left he taped one and said he would get the other after he helped the customers in line. I left my sister got the package minus 130$ of which i had hid in the box so if the box was opened for a reason they wouldn't see it as it was wrapped in a letter. The letter waS folded and put back in the box but no money. The manager seems to be delusional thinking that his employee didnt take it as i know he did. The manager also said that money hasn't gone missing at this location when that assnt manager is here but it has from another location. So yes I believe in my heart he took it will they do anything about it no, will i get my money back ? No! Its very sad that it has to come to this the keep employees that steal from customers update: just received a reply back they said the assnt manager didn't steal my money liar he did he was the only person that i told the money was in there so unless you want you stuff gone through and stolen go to this UPS location. Too bad they did nothing how sad when this individual has stolen money before just not from this location the manager told me himself now i will find another place to go i guess i will just use USPS so sad read more

The UPS Store - So see wouldn't just fall out - Printing Services Near Me - Cathedral City, California

Worst customer service ever. Poorly trained, unmotivated clerk. We are a medical business and somehow, our shipment of expensive and refrigerated supplements was not delivered and, instead, dropped off that store. It was kept there for over a week and we didn't know. UPS website showed "en route" until I called the shipper. According to the shipper, that store accepted the packages and the person named Bell sign off on the delivery. When I came to pick it up, I was told they don't have it. I showed the clerk UPS shipping details. He said "the package was accepted but it wasn't checked in." It didn't make any sense. He spent no time looking for it and, instead, bluntly suggest to call UPS in Palm Springs. I have already called UPs prior to coming to that store to confirm that the package is there. That argument had no impact on the clerk. He basically asked me to leave. I can not judge the entire staff by one individual but the customer service at the very basic was non existent. Fortunately, the shipper agreed to replace the package. I hope I don't need to go to that store again. read more

I have been a customer here for over 6 years now. I am always treated with respect! I am ALWAYS greeted with a cheerful hello by name, also with "have a great day" upon leaving. if I have a lot of packages or heavy ones they offer to help me out with them! ALL the staff is very helpful and friendly and they know the business. Missy, Steven and the rest of the staff THANK YOU! I know you work in a very busy store and handle each and every one of the customers with respect! I have never heard a rude comment from any of you! Even when the line flows out the front doors you handle everything with such professionalism! All your hard work is noticed!!! THANK YOU TO ALL OF YOU!! read more

The workers were pleasant and helpful with our bulky package drop off. They have a "dollie" for wheeling multiple packages. read more

Had a particularly challenging print job but Jacki and Christine figured it all out for us. Totally professional with the best price. Absolutely recommend. #Trustworthy read more

I have used this store many times over the years. It's close to home. There is a gal who works there with a homemade tattoo on her face. She can be efficient but lacks customer service skills. Last visit she took care of my return, all the while carrying on a conversation with a delivery person, never speaking a word to me. I tried to speak with her and was ignored. Today I go in for another return. Obviously they had a busy morning because there were lots of returns about. The same gal takes care of the guy in front of me. Then tells me it will be a few minutes while I box up these returns. There is no one behind me. Like I said there were many returns about, so that would be awhile. Eventual she says, "if you don't want to wait, you can use the kiosk behind you." I said, "or you can just help me." She loudly says, "you don't need to be rude." The notary and possible manager asks her what I said. She says, "he said I can do my job." I replied, "that is not what I said, I said you can just help me." By the way I would never tell someone to do their job. Then the notary/manager was talking quietly to her. Couldn't hear what he said. But I did hear her reply, "you told me to do this!" I went to the kiosk and checked myself out. I still recommend this place. Every other employee has been very pleasant. Even she seems like a hard worker who is worth training her in customer service skills. I think she has had a hard life and thinks the world is out to get her. Who knows, it may have in the past. read more

I walked in, did not get greeted, waited and waited until finally I told a clerk, I have 2 things I need done. I asked if they keep a copy file of car magnets. He checked computer and told me no there is no copy on file. Then he walked away. I waited and waited and waited and waited again. Then I said excuse me, can somebody help me. I told you I have two things I need to get done. He was rude in saying you're not specific you haven't said what you want you need to specify what you want. I told him I did specify I'm gliving you the paper and it clearly says I need 125 sets of daycare activity packages. Then he continued to argue with me. Then the other two clerks, men and women clerk said we've never seen you before we don't know what you want. You can't come in here and expect us to know what you want. I responded, It doesn't matter if I've been here or not you are a store of service and you're supposed to greet me and ask me how can I help you and then I can let you know what I need done. After explaining to the clerk exactly what I need done, which was $300 worth of daycare activity double page sets, when I went back to pick them up, I realize none of the sets were stapled. I called the store to ask why are my sets not stapled, he said because you didn't tell us you wanted them stapled. I asked do I have to pay more to have them stapled? He said no, you just need to tell us you wanted them stapled. I told them I always use their UPS STORE. It's been five years since I needed a large set of daycare activity paperwork and five years ago, I never had a problem with the store doing any printing and they knew when you collate paperwork they are to be stapled unless asked not to. I called the store back to cancel the other work that I had pending with them. I will never use the store again. Very unprofessional. All 3 clerks. read more

I drove all the way from Palm Desert to do my business at this store and found the people to be so helpful and so very friendly! Thank you to the entire staff! I was able to pack a gift, with the assistance of some of the employees, and it was effortless! Thank you! read more

We have had a mailbox here now for close to five years, and I can't say enough about the owners, staff and convenience! Without fail, I am always greeted by name, staff extremely helpful and efficient. I average anywhere from one to six packages a week and I know they will be safe until I can pick them up. It is also very convenient having they other services they offer. They have a Notary, can Fax, help with passports, shredding of documents and several others we have not utilized yet. read more

I would never think to give a review to a UPS store but this one gets a 5 star. Amazing service, wonderful owners. My new go to!

Completely satisfied with my experience. I have never shipped anything in my life ( yes sheltered life I guess?) Matt was very nice and understanding with helping me figure out how to send my items. Definitely worth using the UPS store other than the post office. Maybe slightly more money but well worth it. read more

Avoid the employee named Missy at all costs! I don't understand why people work service jobs if they don't want to help people. She is a very rude person and a detriment to this store. Management needs to go back and watch footage of when they are not around to see how she interacts with customers. I have no doubt they would be disgusted. read more

I have been here countless amount of times in the last three years and no matter how long the line or blatantly rude customers can be I have never seen any of the staff be rude or disrespectful to anyone They always work hard and try to get everyone in and out as quickly as they can. 10/10 would recommend coming here read more

Easy painless Amazon returns! Friendly (and yeah at times super grumpy guys behind the counter.. but hey, it's UPS).

Very very grumpy condescending person behind the counter. Also, she tried to charge $80 for what eventually cost $17. The good news is that the boss saved the transaction and is super cool. It's no big deal, but it's never nice to be treated like that. Update...BTW... I'm so happy there's a new owner and things are great but the comment about that woman WASN'T mean. She tried to charge $80, for what eventually cost $17. When the very professional and friendly manager came to solve the issue she got angry and grumpy at him, not this reviewer. Calm down and enjoy your new business. read more

The UPS Store - Printing Services Near Me - Cathedral City, California

Update: the door issue was resolved (at least they emailed me and told me it was after the fact). I now come during their business hours when I can to pick up my mail. They are all pleasant and greet me when I come in. They can be busy sometimes but they try to help everyone quickly. read more

Customer service is horrible. Even if it's an unusual situation an apology goes a long way when the customer is right! At least act like you care about your customers! read more

Fast and friendly customer service, especially from Steven who assisted me with printing out copies of my resumé! I appreciate his work ethic and compassion for wishing me good luck as well! read more

Jerk comes to mind...actually other even more colorful words. The dude working the store this morning has a condescension problem with customers. The regular managers and owners of this UPS are awesome. They may not know yet they hired a problem. read more